Business and Management Skills Training and Seminars

Business and Management Skills Training Classes Learn or upgrade your essential business skills including; management, sales, legal, marketing and finance.
Some important terms: business skills, coach, executive coaching, finance, human resources, legal, management, marketing and sales.
Business and Management Skills Training Seminars and Classes
From Online Training Directory
How To Master Business Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...
MBA in a Box on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Fast and easy-to-use methods to create success in any small business.  more...
Productivity Management & Leadership Success Training Program on-line e-learning cbt (computer based)study at homecourseware This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously.  more...
From Lorman Education Services
Employee Discharge and Documentation instructor led training Benefits strong When can flawed documentation be worse than none at all? /strong The stakes are high. Valuable management time can be compromised. Lawsuits are on the rise. Whether supervising one employee or dozens, handling discharge and documentation issues is often a manager's worst nightmare. What's more, courts and juries are providing a jolting wake-up call for those who fail to meet the  more...
From Bold New Directions
Executive Presentation Skills instructor led traininggroup study and discussionbookworkshop / seminar This presentation training seminar is designed for the mid to high level professional who is required to make executive presentations as part of his or her professional life. The program is geared to the range of situations where busy executives find they require: - Standup Presentation Skills - Board Room Presentation Skills - Sitting Presentation Skills - PowerPoint Presentation Skills  more...
From iWare Logic
Oracle R12 SCM Training R12 Oracle eBusiness Suite Essentials for Implementers Ed 1 - 3 Days R12 Oracle Inventory Management Fundamentals Ed 1 - 5 Days R12 Oracle Purchasing Fundamentals Ed 1 - 5 Days R12 Oracle Order Management Fundamentals Ed 1 - 4 Days R12 iProcurement Fundamentals - 3 Days  more...
Oracle 11i Supply Chain Training 11i eBusiness Suite Essentials for Implementors - 2 Days 11i Inventory Management Fundamentals Ed 2 - 4 Days 11i Purchasing Fundamentals Ed 1 - 4 Days 11i Oracle Order Management Fundamentals Ed 2 - 4 Days 11i Bills of Material and Engineering Fundamentals Ed 2 - 4 Days 11i Implement and Use Work in Process Ed 1 - 4 Days 11i Implement and Use Cost Management Ed 1 - 3 Days  more...
From Learning Technologies, Inc.
Team Building, Outdoor & Indoor instructor led traininggroup study and discussionworkshop / seminarFacilitated activities and discussions Through these innovative programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons  more...
Classroom Sessions, Workshops, and Assessments instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...
Team Building, Outdoor & Indoor instructor led traininggroup study and discussionworkshop / seminarHighly interactive experiential facilitated activities, debriefs, and discussions Through these innovative programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons  more...
On Course to Excellence - Sailing Business Simulation instructor led traininggroup study and discussionworkshop / seminarFaciliated discussions and debriefs Just as in business, we often choose a course where the destination is known, but the tools and strategies for getting there are not yet in place. This is a unique business simulation that uses sailing as a model for our work environment. From the moment that your team sets foot on the boat(s), they are challenged to define their objectives and to leverage their experience. With minimal  more...
Rock Enterprises - Rock Climbing Business Simulation instructor led traininggroup study and discussionworkshop / seminarHighly interactive experiential activities, facilitated group discussions and debriefs Rock Enterprises, Inc. is a cutting edge business simulation focusing on real world business applications. Even though rock climbing is used as the metaphor for business, our unique design allows individuals who choose not to climb to remain engaged and be a vital part of the team. In this program, participants learn first-hand the importance of strategic planning, communication, diversity, risk  more...
Five Factor - Personality Assessment instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, debriefs, and assessments At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...
Myers Briggs Type Indicator instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, debriefs, and assessments At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...
Problem Solving and Decision Making instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs Our problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...
Cross Gender Communication instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting  more...
DiSC - Personality Assessment instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, debriefs, and assessments At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...
Managing Across Generations instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, assessments, and debriefs Managing across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...
Building a Strong Team instructor led traininggroup study and discussionworkshop / seminarHighly interactive experiential facilitated activities, debriefs, and discussions Through these innovative indoor and outdoor programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people  more...
From Prediction Impact
Predictive Analytics for Business Marketing and Web April 22-23 2010 New York NY instructor led trainingon-line e-learning cbt (computer based)workshop / seminar Predictive Analytics for Business, Marketing and Web is a concentrated training program that includes interactive breakout session and a brief hands-on exercise.  more...
Predictive Analytics for Business Marketing and Web May 7-8 2010 - San Jose CA instructor led trainingon-line e-learning cbt (computer based)workshop / seminar Predictive Analytics for Business, Marketing and Web, May 7-8, 2010 - San Jose, CA A two-day intensive seminar brought to you by Prediction Impact, Inc. 98% rate the instructor Excellent or Very Good. "At Intuit we're already using data as an asset on the web, but this course makes it very concrete how we can take it to the next level." Jared Waxman, Web Analytics Leader Intuit  more...
Predictive Analytics for Business Marketing and Web October 28-29 2010 - San Francisco CA instructor led trainingon-line e-learning cbt (computer based)workshop / seminar Predictive Analytics for Business, Marketing and Web is a concentrated training program that includes interactive breakout session and a brief hands-on exercise.  more...
From Management Training Institute
Powerful Presentation Skills For Managers instructor led traininggroup study and discussionbookworkshop / seminartrain the trainer Improve your face-to-face presentation skills with our presentation training seminar that focuses on: a Management Presentations a Overcoming Challenges a Presenting Technical Information a Board Level Presentation Skills a Executive Presentation Skills Presentation Training Seminar For Managers This highly interactive presentation training seminar focuses on professional  more...
From SpringPeople Technologies Private Limited
Scrum in Practice instructor led traininggroup study and discussioncoursewareworkshop / seminar Agile SCRUM is one of the most advanced and preferred methodologies currently for product development firms across the world. One of the key reasons for it becoming the choice methodology is the high performance work ethic and efficiencies that arise from its careful adoption and application to world class teams. Teams of the 21st century are all about effective collaboration, ownership and pride  more...
From Pitman Training Centre London
Shorthand Course - Teeline Fast! self directed Aimed at people who need to pick up shorthand skills in the shortest possible time, this great new Pitman Training course will teach you shorthand theory in just 35 hours, enabling you to write up to a speed of 40 wpm. The course is based around the Teeline Fast textbook which is included in the course, together with a Pitman Training workbook and shorthand notebook. There are many  more...
Telesales For Success workshop / seminar This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
Management Studies Diploma BTEC Level 5 on-line e-learning cbt (computer based) We're really excited about our BTEC Management Professional Diploma as we've designed it to work around the student's availability, motivation and budget. This is the qualification that will help you stand out from the crowd - it's real proof of formal management training with the emphasis on practicality. You can start this programme at any time and study at hours to suit you  more...
Management Studies Certificate - BTEC Level 5 Our Level 5 BTEC Certificate In Management Studies programme is a wonderful way for busy people to earn a recognised management qualification. You can start this programme at any time and study at hours to suit you from home or work. You can choose how much time to dedicate to your studies although giving as little as 4 hours per week could see you completing the programme within 1  more...
Management Studies Award - BTEC Level 5 Accredited Management Training To Fit Around Your Busy Lifestyle. We're really excited about our BTEC Level 5 Award in Management Skills as we've designed it to work around the student's availability, motivation and budget. This is a training qualification that will help you stand out from the crowd - it's real proof of formal management training with the emphasis on practicality.  more...
From A2Z Security Group
Investigation Skills for Managers on-line e-learning cbt (computer based)self directede-bookDVDbookworkshop / seminar To provide a competent level of knowledge and skills to public sector managers and others who have a responsiblility for investigating incidents, discipline and grievance cases and complaints and preparing for tribunal/ court hearings. Due to feedback from our clients, we will only offer this program as a class based program to Company groups. Individuals can, however, study this program through  more...
Common Sense way to start your own Business on-line e-learning cbt (computer based)study at homecoursewareself directedbook To provide candidates with the knowledge and skills to start and develop a business. This course, delivered as an online and distance learning package will take you from your initial business idea to developing and using effective marketing strategies. Although UK based, the course content can be equally useful for other countries.  more...
From MicroTrain
PMP Certification Training instructor led trainingon-line e-learning cbt (computer based) Cet PMP Certified with MicroTrain I Guarantee it! As a fellow PMP, instructor and CEO of MicroTrain I Stan Van Nice guarantee you will pass your PMP certification exam or I will pay for your retake of the test. Ask a Microtrain representative how you can qualify for the PMP exam pass guarantee. When you're looking to increase your marketability and attractiveness in the job market, it's  more...
From Contacts Plus
AT&T Certificate for Call Center Team Leaders instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
Performance Management instructor led trainingworkshop / seminar Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims  more...
Presentation instructor led trainingworkshop / seminar A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...
Project Management instructor led trainingworkshop / seminar Project management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning  more...
AT&T College of Call Center Excellence For Agents instructor led traininggroup study and discussionworkshop / seminar The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...
AT&T Diploma for Agents instructor led trainingworkshop / seminar Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...
From Simons-White & Associates, Inc.
Advanced Product Quality Planning instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware Session Information Session Date: July 17, 2008 Start time: 1:00 pm Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Advanced Product Quality Planning Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer  more...
Implementing Statistical Process Control instructor led trainingon-line e-learning cbt (computer based)group study and discussion Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical  more...
Process Failure Mode Effects Analysis PFMEA instructor led trainingon-line e-learning cbt (computer based)group study and discussion Session Information Session Date: July 31, 2008 Start time: 1:00 pm EDT Duration: 2.5 hours Session Fee: $250 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Failure Mode & Effects Analysis (PFMEA) This seminar will introduce the topic of (PFMEA) and provide guidelines in the application of a very powerful  more...
Process Mapping for Continuous Improvement instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware Session Date: July 24, 2008 Start time: 2:00 pm EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Mapping for Continuous Improvement Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through  more...
From Contacts Plus
Effective Meeting Skills instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Conduct a productive, motivating meeting. Improve meeting quality and stay on agenda. Review key issues and ideas for effective implementation. Target Audience: Supervisors, project managers, and anyone else who conducts meetings at work  more...
Motivation Skills instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understanding of motivation definition. Realizing the relation between motivation and performance enhancement. Understand how people can be motivated in many different ways. Understand the concept of motivation from a theoretical perspective as well as a practical  more...
Interviewing Skills instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment  more...
Coaching For Success instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...
Discipline Management instructor led trainingworkshop / seminar In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya s disciplinary procedure. Know the  more...
From Compliance LLC
Certified Information Systems Risk and Compliance Professional CISRCP - Prep Course 5 days on-line e-learning cbt (computer based)study at homeself directed Objectives: This course has been designed to provide IT and Information Security professionals with the knowledge and skills needed to understand and support regulatory compliance and enterprise wide risk management, and to promote best practices and international standards that align with business and regulatory requirements. The course provides with the skills needed to pass the Information  more...
From Contacts Plus
Communication Skills Program Researchers assured that people in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and  more...
Culture Diversity Program instructor led trainingworkshop / seminar There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...
Outsourcing Management instructor led trainingworkshop / seminar This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...
Problem solving and decision making instructor led trainingworkshop / seminar Program Overview: Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. In this program, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in  more...
Quality calibration and call monitoring instructor led trainingworkshop / seminar Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call  more...
Stress management instructor led trainingworkshop / seminar More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...
Team building instructor led trainingworkshop / seminar Putting together a solid corporate team is one of the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and  more...
Time Management instructor led trainingworkshop / seminar Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...
Workforce management instructor led trainingworkshop / seminar As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...
Reward and Compensation instructor led trainingworkshop / seminar Compensation and Reward system plays vital role in a business organization. Since, among four Ms, i. e. Men, Material, Machine and Money, it can shift your company to the next level. In this course youa ll identify the process to apply the best reward system. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Be aware of the role of  more...
Change Management instructor led trainingworkshop / seminar a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive. This program provides the knowledge and skill practice to empower  more...
Conflict Management instructor led trainingworkshop / seminar Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning  more...
Crisis Management instructor led trainingworkshop / seminar Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis  more...
Customer Focused Selling Skills instructor led trainingworkshop / seminar Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...
Master Outbound Skills instructor led trainingworkshop / seminar Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive  more...
Negotiation Skills instructor led trainingworkshop / seminar The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers  more...
Customer Loyalty and Retention Program workshop / seminar During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to  more...
Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with  more...
Customers types and behavior Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set.  more...
Foundation of Customer Service Program Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,  more...
Inbound Skills Program Effectively Managing Inbound Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and  more...
From 6P International, LLC
Managing Electronic Communication on-line e-learning cbt (computer based) COURSE DESCRIPTION: This course covers the purpose of an email policy and identifies the issues faced by organizations using emails. It also discusses creating and deploying an effective email policy for companies. Finally, the legislations regarding email monitoring are identified with special emphasis on Banking & Finance Regulatory Compliance  more...
From Compliance LLC
Certified Risk and Compliance Management Professional CRCMP - Included the Dodd Frank Act self directed The Cost: US$ 297 for one person A. The official presentations we use in our instructor-led classes (1840 slides) You can find the course synopsis at: www. risk-compliance-association. com/ Certified_Risk_Compliance_Training. htm B. Up to 3 Online Exams You have to pass one exam. If you fail, you must study the official presentations and try again, but you do not need to spend  more...
Certified Sarbanes-Oxley Expert CSOE Distance learning and online certification program Objectives: The seminar has been designed to provide with the knowledge and skills needed to understand and support Sarbanes-Oxley compliance. Target Audience: This course is recommended for all managers and professionals who need to understand and speak the specialized language of Sarbanes Oxley compliance, which must become the common language throughout their organization. This course  more...
From Mitchell Phoenix
Governing Change instructor led trainingstudy at homegroup study and discussioncourseware a Governing Changea is for managers and management teams who wish to capitalize on their experience advance their leadership and management abilities. The focus is on the critical area of high quality communication and the management of relationships which take up a substantial part of every manager's time. Key themes Seminar One - Key and fundamentals of leadership and management  more...
Foundations of Management Excellence instructor led trainingstudy at homegroup study and discussioncourseware Building a Strong Foundation A course to establish strong management a Foundations of Managementa lays the foundation for effective management and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management. This highly interactive and practical course will assist managers to learn and apply effective  more...
Strategic Thought and Action instructor led trainingstudy at homegroup study and discussioncoursewareworkshop / seminar Through a Strategic Thought and Actiona , you and your organization will refresh and acquire the tools needed for effective strategic planning. You will build confidence and skill as a team, able to set out clear long-term objectives and develop robust processes to meet your strategies The program will provide guidance and practical solutions for creating good business processes and  more...
Securing the Future instructor led trainingstudy at homegroup study and discussioncourseware Securing the Future This programme focuses on the abilities of managers to respond effectively to meet the demands of the future business environment. Each managera s inseparable relationship with strategy, decision-making, responsibility, creativity and time usage is explored in the context of organizational responsiveness. Throughout each seminar, delegates learn to connect the long-term  more...
Expert Presentation Skills Development instructor led traininggroup study and discussioncoursewaretrain the trainer For trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...
From silicon beach training
PRINCE2 Practitioner Conversion Training instructor led traininggroup study and discussioncoursewarebookworkshop / seminar PRINCE2a (PRoject IN Controlled Environments) is a project management methodology designed to ensure that a project meet its objectives, within constraints and delivers stated benefits. This 2 day PRINCE2 Practitioner Conversion training course is designed to provide you with a detailed understanding of the PRINCE2 Objective Practitioner Examination. This will be achieved during the  more...
PRINCE2 Practitioner Training instructor led traininggroup study and discussioncoursewarebook This 5 day course PRINCE2 training course is designed to provide you with a detailed understanding of the PRINCE2 approach and the ability to apply the method to your own working environment. This will be achieved during the PRINCE2 training course by a combination of slide presentations and scenario based work, designed to prepare you for the PRINCE2 Foundation Examination and the Objective  more...
From SilkWeb Consulting & Development LLC
New Manager Training on-line e-learning cbt (computer based)self directed Managers new to the position or with less than 2 years experience will benefit from this program. This program covers more than just the basics and provides an in-depth examination of the skills needed to be an effective manager. For more experienced managers, SilkWeb offers the Manager Training - Advanced Level program.  more...
Manager Training - Advanced Level Managers with more than 2 years of on-the-job experience or mid to senior-level managers need learning that builds on their existing knowledge. Our advanced-level manager certification program provides experienced managers with the tools needed to refine their skills and to develop strategies that will help them take their organization to the next level of success.  more...
New Supervisor Training on-line e-learning cbt (computer based)self directed Supervisors need practical knowledge and useful tools they can employ to ensure productivity, growth, and quality. This program covers topics relevant to newly promoted supervisors. New Supervisors need to learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.  more...
From silicon beach training
Management Skills for New Managers Training instructor led traininggroup study and discussioncourseware The move from completing your own personal tasks to managing the workload of others can often be a daunting one. This comprehensive 2 day Management Skills Training course gives a thorough overview of the new skills and techniques you will need to master in order to succeed as a New Manager.  more...
From Simons-White & Associates, Inc.
Six Sigma Green Belt Coaching This program is designed for individuals who have already been training in the concepts of Six Sigma Green Belt but who will require online coaching to assist with implementation of the concepts to a company project. Your online coach will provide assistance in project definition, data collection, intepretation and analysis, and provide assistance throughout all the stages of the DMAIC Process  more...
Six Sigma Black Belt This course is designed for participants who are new to the concepts of Six Sigma or who might have received training in the Six Sigma Green Belt curriculum. Candidates for the Six Sigma Black Belt are introduced to the entire Six Sigma toolbox. A more comprehensive examination of statistical techniques is provided for a stronger foundation in using the advanced tools. The theory of each tool is  more...
Performance Improvement Coaching This program is designed to provide assistance to individuals who are interested in implemmenting an onsite performance improvement program. The focus will be on utilizing methods to develop performance metrics, identifying and applying the necessary tools of Lean or Six Sgima, using the various tools to close performance gaps and applying techniques for sustaining improvement. Participants  more...
Lean Six Sigma Overview This course is designed to present to managers, directors and professionals an understanding of the concepts of Lean Six Sigma and what they can achieve. During the session, participants will be exposed to the tools used in various phases of Lean Six Sigma and the companies that have achieved significant bottom-line results from the process. Course Objectives: By the end of the seminar  more...
Performance Management Coaching This hands-on coaching engagement, provides managers with the ability to design an effective performance management system that can be easily understood and used throughtout the entire organization. These sessions are designed for individuals as well as small groups of three and assists participants with: 1. Identifying key performance drivers that are aligned with the strategy. 2. A system of  more...
From silicon beach training
Key Account Management Training instructor led traininggroup study and discussioncourseware Most markets and industries are operating in an increasingly crowded market space. For many, the option of further reducing price to compete is simply not an option. Survival in todaya ™s market place is dependant on many more elements than price alone. You have to be able to differentiate yourself and your products and services to survive. In a message overloaded market placea your messages  more...
From Contacts Plus
Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal  more...
Selling Smarter Cross Up Selling Techniques Selling Smarter, Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and  more...
Prospecting For Leads Prospecting For Leads Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Prospecting is the key to your success. Your success today is a result of the prospecting you did six months ago. Become skilled at networking and remember the old 80/ 20 rule. Know who to target and how to target them, and remember to do some  more...
Overcoming Objections to Nail the Sale Overcoming Objections to Nail the Sale Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address  more...
Dynamite Sales Presentations Dynamite Sales Presentations Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and  more...
Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is  more...
The Art of Delegating Your Workforce The Art of Delegating Your Workforce Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will  more...
Motivating Your Workforce Motivating Your Workforce Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Ita ™s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy two days workshop to help supervisors and managers create a more dynamic, loyal,  more...
Coaching Skills Coaching Skills Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and  more...
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