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Building Strong Customer Relationships
    Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using... more...
Introduction to Customer Relationship Management CRM -Part 1
DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base. more...
Customer Relationship Management CRM -Part 2
DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. more...
Caring For Your Customers
Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues... more...
Putting Customers First
Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer... more...
Customer-Focused Leadership
 This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive... more...
Certificate in Customer Relations
Aim:
To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
Target Audience:
People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...
Certificate in Effective Communicating
Aim:
To enable students to choose and use methods of business communications appropriately.
Target Audience:
This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively. more...
Certificate in Delivering Good Service
Aim: To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels
Target Audience:
All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide. more...
Certificate in Customer Service Excellence
Aim:
The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment.
Target Audience:
This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service... more...
Certificate in Effective Customer Care
Aim:
The objectives of the course are to:Develop customer care skills, forpeople working in a wide range of sectors and occupations.
Target Audience:
This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. more...
Certificate in Airline & Airport Customer Care
Aim:
The objectives of the course are to:
Describe the part played by air transport in the travel and tourism industry
Identify the value of providing good customer care and standards expected
Demonstrate an understanding of good communication skills
Describe how to create a positive impression with passengers
Introduce passenger problem solving techniques
Display a product... more...
Certificate in Airline & Airport Passenger Service Agent Skills
Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in passenger service occupations
Identify the skills and characteristics required for passenger service agents to be effective
Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents
Understand the written skills [and... more...
Nurturing A Customer Service Environment
 Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service.
This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process. more...
Effective Complaint Handling
How does your company handle complaints?
Are they regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization?
If so you need this training. Keep customers happy and make more money! more...
Online Customer Service Training
 Do you want your employees to encourage your customers to come back for more? Would you be interested in a top-notch training program that teaches employees how to communicate better with clients and co-workers? Do you have time to teach your employees how to deal with average, great, and difficult customers? Do you want your organization to have a customer-service oriented culture?
If you... more...
G K Lim's Customer Service Excellence Training
Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain.
Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from... more...
Strategic Sales Dialogue: Building Trusted Customer Relationships
 This seminar is based on criteria clients use to determine the value they receive from sales people. Clients value sales people who bring advice, thought leadership, ideas and differentiated value to the table. The Strategic Sales Dialogue Seminar instills a repeatable sales process and builds sales skills for achieving a "trusted advisor" relationship to win, develop and retain... more...
Insider's CRM Success System
  Everything You Need To Run A Successful CRM
Project What To Do And What Not To Do is "In-the-
Box" and" Ready-To-Go". The System Includes:
1. Insider's Guide To CRM Success Binder, the
cornerstone guide with 200+ pages of densely
packed, invaluable information, how-to and insider
advice.
2. CRM Project Binder specially designed to work
hand-in-hand with the forms,... more...
The Six Principles of Service Excellence Workshop
Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results.
This... more...
Customer Service Training
FIND US UNDER THE FOLLOWING TERMS: Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training,... more...
CRM Training Dubai Customer Relationship Management
 Objectives:
By the end of the program, participants will be able to:
Understand why Customer Relationship Management (CRM) is essential for attracting, retraining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize "best practices" in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
... more...
Consultancy Skills for Training and Development Professionals
Designed for you if
You are a training and development consultant, HR business partner or a training manager and you wish to develop your consultative selling skills to provide of client-centred tailored training solutions. If you want to understand the meaning and application of 'HR Mastery' in a personal and organisational context then this is the solution for you.
Outcomes
You... more...
ACT!
Customized training to setup data mapping and synchronization between ACT and your Peachtree Accounting. Create, edit, complete calls, meetings and activities. Use the graphical navigation bar to view your data. Add and select fields used in drop-down lists. Create, edit, update and track sales opportunities with your clients. more...
Exceptional Customer Service
Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer... more...
Customer Relationship Management CRM
This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize... more...
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