Customer Relationship Management Training and Seminars

Business and Management Skills

Customer Relationship Management Training Classes Customer Relationship Management (CRM) the art and science of building profitable and mutually beneficial relationships with your customers
Some important terms: crm, customer, customer relationships, relationship management business skills, coach, executive coaching, finance, human resources, legal, management, marketing and sales.
Customer Relationship Management Training Seminars and Classes
From Online Training Directory
Building Strong Customer Relationships on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...
Introduction to Customer Relationship Management CRM -Part 1 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...
Customer Relationship Management CRM -Part 2 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Time Management and Client or Customer Care instructor led trainingon-line e-learning cbt (computer based)self directed Course Objectives Effective Time Management By the conclusion of the specified learning and development activities, delegates will be able to: Determine how efficient time management increases work effectiveness and productivity. Develop a personal approach in using your time in the most productive way Implement techniques for minimising disruptions. Understand the  more...
From Taylor Performance Solutions, Inc.
Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...
From JCS Computer
ACT Software Basic Training Class Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Mastering the basics. Southfield, Michigan 248/ 540-4552 www. jcscomputer. com Act software Support and online training also available. Welcome to ACT! Software basics training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you become acquainted with the basics of working in ACT!.  more...
ACT Software Basic Training Class Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Mastering the basics. Arlington Heights, Illinois 847/ 364-0835 www. jcscomputer. com Act software Support and online training also available. Welcome to ACT! Software basics training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you become acquainted with the basics of working in  more...
ACT Software Basic Training Class Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Mastering the basics. Brentwood, Missouri 314/ 644-4100 www. jcscomputer. com Act software Support and online training also available. Welcome to ACT! Software basics training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you become acquainted with the basics of working in ACT!.  more...
ACT software Basic Training Class Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Mastering the basics. Holiday, Florida 800/ 475-1047 www. jcscomputer. com Act software Support and online training also available. Welcome to ACT! Software basics training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you become acquainted with the basics of working in ACT!. The  more...
ACT Software Basic Training Class Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Mastering the basics. Kansas City, Kansas 800/ 475-1047 www. jcscomputer. com Act software Support and online training also available. Welcome to ACT! Software basics training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you become acquainted with the basics of working in ACT!.  more...
ACT Software Customizing Training Class Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Customizing Training Class. Southfield, Michigan 248/ 540-4552 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Customizing Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you master molding ACT! to fit your specific  more...
ACT Software Customizing Training Class Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewareworkshop / seminarcomputer lab ACT! Software Training Class a Customizing Training Class. Arlington Heights, Illinois 847/ 364-0835 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Customizing Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you master molding ACT! to fit your  more...
ACT Software Customizing Training Class Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Customizing Training Class. Brentwood, Missouri 314/ 644-4100 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Customizing Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you master molding ACT! to fit your specific  more...
ACT Software Customizing Training Classes Florida instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Customizing Training Class. Holiday Florida 800/ 475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Customizing Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you master molding ACT! to fit your specific  more...
ACT Software Customizing TRaining Class Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Training Class a Customizing Training Class. Kansas City, Kansas 800/ 475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Customizing Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you master molding ACT! to fit your specific  more...
ACT Software - Advanced Administering ACT Software Training Class - Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Advanced Training Class a Administering ACT Training Class. Holiday Florida 800/ 475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you learn practical ways  more...
ACT Software - Advanced Administering ACT Software Training Class - Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminar ACT! Software - Advanced Administering ACT! Software Training Class - Michigan ACT! Software Advanced Training Class a Administering ACT Training Class. Southfield Michigan 248/ 540-4552 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software  more...
ACT Software - Advanced Administering ACT Software Training Class - Illinois 847-364-0835 instructor led trainingcoursewarebookworkshop / seminarcomputer lab ACT! Software - Advanced Administering ACT! Software Training Class - Illinois ACT! Software Advanced Training Class a Administering ACT Training Class. Arlington Heights Illinois 847/ 364-0835 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful  more...
ACT Software - Advanced Administering ACT Software Training Class - Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software - Advanced Administering ACT! Software Training Class - Missouri ACT! Software Advanced Training Class a Administering ACT Training Class. Brentwood, Missouri 314-644-4100 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software  more...
ACT Software - Advanced Administering ACT Software Training Class - Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Advanced Training Class a Administering ACT Training Class. Kansas City, Kansas 800-475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you learn practical  more...
From Cosensa Learning & Development Ltd
Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...
From Serebra Learning Corporation
Caring For Your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...
Putting Customers First on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...
From Seletel Informatique
Customer Service on-line e-learning cbt (computer based) This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.  more...
Customer Service Videos on-line e-learning cbt (computer based) Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction. Audience: Non-Managers, Front Line Managers, Mid-Level Managers  more...
From Mateffy & Company
Serving Resistant Customers Training Workshop instructor led traininggroup study and discussionworkshop / seminartrain the trainer Repeatedly working with resistant, angry, and/ or disappointed customers while staying calm and confident is far from easy. Being the bearer of bad news opens service professionals up to many, often stressful, reactions from customers. So, how do you prepare yourself to serve resistant customers? Are there practical ways to disarm volatile service situations? How do you reduce the emotional  more...
The Changing Face of Public Service Training Workshop instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer Anyone who says that serving citizens is no different than serving customers at a retail store, hasna ™t ever dealt with your citizens. One big distinction is that customers of a city, county, or state agency think they have already paid the bill. You know this when you hear, Listen, I pay my taxes... If you work in public sector service, attending The Changing Face of Public Service  more...
From Lovecchio Consulting
Customer Relationship Management CRM instructor led trainingon-line e-learning cbt (computer based) To manage an orderly and effective contacts with the outside. To achieve customer loyalty. To understand and assess the dynamics of the abandonment to avoid them in future. Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.  more...
From Voice Power Training Services
I Need This Job-ASAP! instructor led trainingon-line e-learning cbt (computer based) Are you an ESL Engineer, Technical Expert, Professional, Entrepreneur, or International University/ College Graduate who is having trouble getting that ideal job you want just because of your Speaking skills or your Accent? Check out our new ONE- Session Course where we will show you how to clarify your pronunciation, use sound bites, and present yourself at the job interview so you will be  more...
From Mobile Technical Institute
Exceptional Customer Service instructor led traininggroup study and discussion Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer  more...
From TrainSmart, Inc.
Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...
From OST Global Solutions, Inc
Capture Management How to Position to Win Before an RFP Issuance instructor led traininggroup study and discussion This 2-day course covers all six steps of OST's lean but highly effective Capture Process, with exact "how to" techniques to position you to win government proposals in advance of an RFP issuance. This course encapsulates both basic and advanced techniques for customer engagement, intelligence gathering, win strategy development, competitive analysis, teaming, and solution development, and  more...
From Manners That Sell
Dining for Profit - Is That Your Bread Plate Or Mine? instructor led trainingDVD You can have your cake and eat it, too. Just make sure ita ™s your cake and youa ™re using the right fork! This interactive and informative presentation arms you with a full menu of strategies that will have your clients eating out of your hand. Manners do matter, so learn how to confidently manage the meal every time you dine with a customer, potential client, supervisor, board member,  more...
Mind Your Medical Manners instructor led training Declining reimbursements, increased overhead, implementation of the Affordable Care Act, the rush to litigation are but a few of the reasons to a sweat the small stuffa in the medical arena. If you dona ™t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, ita  more...
From Marigold Consulting
Would You Like Fries With That Supersizing Your Customers Service Experience instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedbookworkshop / seminar Your customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we'll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers'  more...
Dealing With Angry Customers instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedbookworkshop / seminar In this onground lunch and learn, participants will learn the L. A. P. S. E. Model to diffuse customer anger and discover several additional strategies to deal with unhappy customers.  more...
From The Innovation Games Company
Certified Innovation Games for Customer Understanding January 21-22 2014 Upcoming Class: Learn to Use Innovation Games to Create Breakthrough Products & Services The secret behind developing breakthrough products is understanding what your customers want and acting on it. Innovation Games--a market research technique developed by Luke Hohmann and used by such companies as Cisco, SAP, Qualcomm, Yahoo!, Reed Elsevier and many more--is a cost effective way to gain  more...
From Simitri Group International
Customer Service Workshop instructor led traininggroup study and discussionworkshop / seminar The Simitri Customer Service Workshop is a highly interactive course that focuses on how you can best serve your customers. People dona ™t normally tell you when service is poor, they just dona ™t come back! Therefore, the customer needs to be at the centre of everything you do. You need to understand the customer (and their needs) and provide services that add value to them which  more...
From WODIA Training Institute (WOTI)
EFFECTIVE CUSTOMER RELATIONS THAT PROMOTE PATRONAGE Topic : EFFECTIVE CUSTOMER RELATIONS THAT PROMOTE PATRONAGE Date : August 25-27, 2015 (three days) Fee : N60, 000: 00(Sixty thousand Naira only)per head Fee includes Tuition, Writing Materials, Resource Materials, Workshop Bags, Certificate of Participation, Tea, Lunch and Group Photographs. Participation to be confirmed by calling +234 802 307 9485; +234 813 375 4358. Payment  more...
From HRD Gateway Sdn Bhd
G K Lim's Customer Service Excellence Training (inhouse program) instructor led trainingworkshop / seminar Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...
From Baytek LLC
ACT! on-line e-learning cbt (computer based)Onsite at your location Customized training to setup data mapping and synchronization between ACT and your Peachtree Accounting. Create, edit, complete calls, meetings and activities. Use the graphical navigation bar to view your data. Add and select fields used in drop-down lists. Create, edit, update and track sales opportunities with your clients.  more...
From The Bluestar Group LLC
Strategic Sales Dialogue: Building Trusted Customer Relationships instructor led traininggroup study and discussionworkshop / seminar This seminar is based on criteria clients use to determine the value they receive from sales people. Clients value sales people who bring advice, thought leadership, ideas and differentiated value to the table. The Strategic Sales Dialogue Seminar instills a repeatable sales process and builds sales skills for achieving a "trusted advisor" relationship to win, develop and retain business.  more...
From Global CEM
Global Customer Experience Management Certification Program Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners. The 2-day program covers CEM essentials, provides you a framework with relevant guiding principles and tools for designing the best experience to your target customers. The attendees will be equipped with knowledge that can be immediately applied to their business and real-life work environment.  more...
From betterACTnow
ACT Fundamentals on-line e-learning cbt (computer based) Over 25 essential topics including : Create A Database, The Contact Window, My Record, Add Contacts, Duplicate Contacts, Relationships, Delete Contacts, List View, Notes, Histories, Activities, Clearing Activities, The Mini Calendar, Outlook Calendars, icalendar, Task List, Documents, Web Info Tab, Send Letters, Send Emails, Reports, Companies, Opportunities, Dashboards, Database Rules, Plus 2  more...
ACT faster ACT smarter on-line e-learning cbt (computer based) Topics covered: Remove old data Backup database Check and Repair Duplicate checking Import contacts, Global edits, Grant calendar access, Activity Series, Customise toolbars, ACT! Scheduler, Edit Web Info tab  more...
ACT Write Reports on-line e-learning cbt (computer based) Topics covered: Run and edit reports Report Designer Report Sections Add and format fields Add text box Add logo Add system fields Add sub report Sorting sections VB Scripts  more...
ACT Opportunities Pipelines and Results on-line e-learning cbt (computer based) Topics covered: Add/ close/ update opportunities Add quotes Filtering Opportunities Manage Product List Manage Process List Pipelines Graphs Send to Excel Excel Formulas Pivot tables Pivot charts  more...
ACT Customize Fields and Layouts on-line e-learning cbt (computer based) Topics covered: Modify fields/ layouts, Understanding field properties and list behaviors, Aligning and resizing fields on your layout, Create drop-downs, Add Yes/ No fields, Insert pictures, Add text boxes, Create new tabs, Tab stops  more...
ACT Design letter email and label templates on-line e-learning cbt (computer based) Topics covered: Write letters, Record history, Create/ modify templates, Insert logos, Mail merge letters, Modify label templates, Send email to contact, Create email templates, Email merge  more...
ACT Segment your database with lookups on-line e-learning cbt (computer based) Topics covered: Add to/ Narrow lookup Keyword Search Annual Event Search Lookup by Example Advanced Queries Contact Activity Dynamic group members Group notes/ histories/ activities  more...
From SoftLearn Technologies India Pvt. Ltd
Microsoft Dynamics CRM Techno Functional Training by Realtime Industry Experts instructor led traininggroup study and discussioncomputer lab SoftLearn Technologies India Pvt. Ltd, a Private Limited Company, has been recently established with the main objective of providing training in ERP especially Microsoft Dynamics AX. SoftLearn Technologies India Pvt. Ltd have attained the Learning Solutions Competency in Microsoft Dynamics AX. Microsoft Dynamics CRM is playing a vital role in the Industry. The objective of the training is to  more...
From Burgis Successful Solutions
Sharpening Your People Skills Maintain Your Competitive Edge This telecourse is designed for individuals who are interested in learning more about how to use interpersonal skills to thrive, not just survive. This program can help professionals increase their revenue. I will discuss proven techniques to sharpen your people skills and use them to maintain a competitive edge.  more...
From Hrd200 Consulting Group, Llc
Customer Relationship Management ...customer relationship management skills drive all successful organizations. In this workshop you will learn key customer relationship management skills that you can adopt in your organization to deliver endless results. When you have completed this workshop you will be able to define the key concepts associated with customer relationship management and you will be able to: Understand  more...
From The CRM Coach
Insider's CRM Success System study at homeself directedbook Everything You Need To Run A Successful CRM Project What To Do And What Not To Do is "In-the- Box" and" Ready-To-Go". The System Includes: 1. Insider's Guide To CRM Success Binder, the cornerstone guide with 200+ pages of densely packed, invaluable information, how-to and insider advice. 2. CRM Project Binder specially designed to work hand-in-hand with the forms, worksheets and processes of the  more...
From Performance Solutions by Design
The Six Principles of Service Excellence Workshop instructor led traininggroup study and discussionbookworkshop / seminar Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results. This workshop  more...
From Business Training Works, Inc.
Customer Service Training instructor led traininggroup study and discussionworkshop / seminar FIND US UNDER THE FOLLOWING TERMS: Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training,  more...
From Pinnacle Training Group
Fundamentals to Successful Business Relationships instructor led trainingon-line e-learning cbt (computer based) There are fundamentals to everything we do. If we know what they are and focus on them regardless of our industry, we can achieve maximum results. In this session we will discuss three key fundamentals to successful business relationships. They are: Culture: The message you give your customers everyday Service: It's what happens between "Hello" and "thank you" that matters Networking: How to  more...
From Grow Wings And Fly Professional Development Training
Customer Service Excellence Understanding the client instructor led traininggroup study and discussioncoursewarecd romworkshop / seminar Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and  more...
From Aarvi IT Services
Front line manager capability program Front line manager capability program Focussed classroom session on 3 critical parameters to all managers a Business, People, Processes - Case studies to all managers as to help them crack situations - Role plays around people management & situational leadership - Different leadership styles and the key characteristics of effective leaders - Team building and coaching employees  more...
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