Customer Relationship Management Training and Seminars

Caring For Your Customers Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...

Putting Customers First Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...

Customer Service This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.  more...

Customer Service Videos Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction. Audience: Non-Managers, Front Line Managers, Mid-Level Managers  more...

Certificate in Customer Relations Aim: To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Target Audience: People who provide customer contact through meetings & telephone calls and who receive visitors and guests.  more...

Certificate in Effective Communicating Aim: To enable students to choose and use methods of business communications appropriately. Target Audience: This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively.  more...

Certificate in Delivering Good Service Aim: To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels Target Audience: All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide.  more...

Certificate in Customer Service Excellence Aim: The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment. Target Audience: This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service  more...

Certificate in Effective Customer Care Aim: The objectives of the course are to: Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. Format: The course is designed for study by distance learning at work or at home. Students  more...

Certificate in Airline & Airport Customer Care Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a  more...

Certificate in Airline & Airport Passenger Service Agent Skills Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in passenger service occupations Identify the skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written  more...