Difficult People Training and Seminars
Managing People
Difficult People Training Classes
The art of communicating with difficult people, establishing rapport and understanding how to make progress with confrontational or withdrawn people
Some important terms:
difficult people, communications, management delegation, management, people, supervising and supervisor.
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From Bold New Directions
Coaching Skills For Managers




Coaching Skills For Managers is a program designed to shift leadership practices from the old command & control model to a more inclusive and participative style.
This interactive program delivers powerful tools for leaders and managers at all levels. It helps leaders better access and align their staffs personal experiences, traits and skills.
Participants will also discover more about
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Coaching Skills For Managers
Developing Emotional Intelligence


Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static;
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From Learning Technologies, Inc.
Conflict Management



Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business
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From 6P International, LLC
Dealing with Difficult People
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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From Tools 2 Succeed, Inc
Conflict Management Workshop
When people work together, conflict is inevitable. How can we resolve conflicts so that everyone wins?
In our fun and interactive workshop, you will learn:
The causes of conflict
To separate the problem from the person
Five conflict management styles
Ways to control nonverbal communication
Fair vs. unfair fighting
How to send a clear message
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From AQumen
Improved Attitude Work Culture
To fit into an organization is just like getting married into a new home where adjustments are necessitated at a fundamental level. Changes are required in the way of doing things such as different ways of interacting and communicating, different approaches to managing authority and teamworka to name but a few! The wrong attitude, at professional and social levels, can lead to major
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From H2 Training & Consultancy Ltd
Dealing with Difficult Relationships at Work


Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to
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From Power Diversity, LLC
ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes










... on all levels who work with people
and are dealing with difficult people and negativity.
Are you tired of toxic people and attitudes sucking the life out of your organization?
You don t need another workshop.
You need the Energy Vampire Slayer.
Imagine walking out of a workshop confident that you are armed with powerful tools and tactics that will enable you to effectively
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From Spectrum Training Services
Assertive Behaviour
There you go again you have said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours
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From The Training Clinic
Coaching and Counseling





A one day interactive workshop to help you effectively deal with deviant, disruptive or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.
EXPECTED OUTCOMES
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From Serebra Learning Corporation
Phone Skills : Making Difficult Calls


In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills.
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Personal Effectiveness - Teamworking: Handling Difficult Team Members


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will show you how to take power by taking action and gain control in difficult situations. You can
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Employee Performance: Managing Difficult People


...Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the
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Communicating with Difficult People: Working with Difficult Employees
...Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with
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Communicating with Difficult People: Handling Difficult Co-Workers
...Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps that create the
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Communicating with Difficult People: Communicating with Your Manager
...Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager approach a difficult manager and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities the various options to cope with a difficult manager and the appropriate steps to provide unsolicited
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Working with Difficult People Recognize Work Styles
...Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for today's busy
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Working with Difficult People Respond to Challenges
...Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating
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Working with Difficult People Cope With Continued Conflict
...Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The
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From Seletel Informatique
Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
Audience:
This series is for anyone who is
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From Last Minute Training
Managing Negative People and Difficult Employees (Durham Region)
Nov 9, 2006
9:00 am - 4:00 pm
Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members.
Understand negativity and its causes
Find ways to release the negativity in others
Neutralize negative and difficult behaviour
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Managing Negative People and Difficult Employees (Toronto)
Nov 23, 2006
9:00 am - 4:00 pm
Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members.
Understand negativity and its causes
Find ways to release the negativity in others
Neutralize negative and difficult behaviour
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From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships
This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants.
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Length: 3 days
Number of Participants: Up to 20
Materials: Notebooks and handouts provided
Business performance improvement depends on making and supporting better decisions. Decisions can be
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From PERCON The Strategic Interveners
Staff Retention Strategies



1. Increasing quality of external candidates
2. Containing costs
3. Achieving greater return on investments
4. Increasing diversity through innovation
5. Proper utilisation of talent and skills
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From Performance Evolution, Inc.
The H-factor in Management



New Management Training could put Corporations on the cutting edge of Human Talent Management
The H-factor in Management training initiative is a new program designed to address the dramatic shift in shareholder value of intangible assets in companies today.
Manage with a genuine connection to employees.
Connect people to systems.
Give appropriate and honest feedback to employees.
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From Spearhead Training Group Ltd
Assertiveness Training



The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations. This fascinating and practical workshop is for everyone: it will give you the techniques to improve your assertiveness and build your confidence so you are able to say the right thing at the right time.
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From Professional Development Systems
Keys to Better Leadership



Equiping leaders with the tools, resources and ideas to more effectively guide their employees. Thousands of leaders have achieved the success they desired as a result of their participation in the program.
Attitudes for Excellence
Planning
Releasing Opportunities
Creative Thinking
Decision Making
Performance Appraisals
Effective Communications
Clarification of Expectations
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From Basic Learning Systems
Dealing with Difficult People

...difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members.
This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons
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From Affinity Consulting and Training Group
Recognizing & Removing Barriers to Performance




Great managers can read people. They know that employees have different skills,
different concerns, and different levels of motivation. Further, they know that if they
ignore these needs, there is a greater chance that their employees will waste their energy
moving in the wrong direction, get frustrated with a lack of success, or just disengage
from a project or a team. Consequently, they ve
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From KoreView Performance Group
Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.
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From Soaring Eagle Enterprises
Dealing with Difficult People
...Difficult People is ultimate program to learn how to deal with the caustic, unmotivated, disengaged, arrogant, mean and just plain difficult humans. Difficult people come in all aspects of professional life. They can be customers, co-workers or team members. They can even be your boss. The first view in Dealing with Difficult People is to identify the common types and hybrids of difficult
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From CoursePark
Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
more...
From Protectics Limited
V Tect - Dealing with Verbal Aggression
The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.
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From Proven Training Solutions
Handling Employee Attitude Problems
Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.
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From Henderson Training
Handling Challenging Conversations
Handling Challenging Conversations - Working Through Conflict
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go
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From Deltennium
Lead with Love - Keynote Address
TITLE: Lead With Love
BACKGROUND: This fast-paced keynote will challenge the audience to think differently about the behavior and the role of the work leader. The term Work Leader is used to describe the first level of leadership in an organization, and the audience is challenged to consider the work leader as the key to organizational success.
LEARNING OUTCOMES: This keynote is
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From Synergy Solutions International
Symptoms of Troubled Teams & What to do About It






Teams provide interesting challenges for today's businesses. On the one hand, specialized resources and a fast-paced environment often make teamwork necessary in order to compete. However, in reality teams can often be more inefficient, draining time and effort as hidden agendas and conflict derail performance. Identifying symptoms that your team is in trouble and not functioning at peak
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From POWER Optimism, LLC
Theres No Such Thing as Difficult People



...t, the work experience is often perceived as dealing with difficult people, leaving one feeling stressed, drained and burned out. The key to resolving communication difficulties is to take charge of reactions. This trainng teaches hands-on strategies to contain emotional flooding, neutralize communication negativity, and prevent interpersonal differences from triggering hot buttons.
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