Difficult People Training Classes and Programs

The H-factor in Management New Management Training could put Corporations on the cutting edge of Human Talent Management The H-factor in Management training initiative is a new program designed to address the dramatic shift in shareholder value of intangible assets in companies today. Manage with a genuine connection to employees. Connect people to systems. Give appropriate and honest feedback to employees.... more...

Conflict Management Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate... more...

V Tect - Dealing with Verbal Aggression The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people. more...

Dealing with Difficult People Every office has its difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members. This workbook introduces the main personality types and how to recognize and deal with them. It... more...

Handling Employee Attitude Problems Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work. more...

Employee Absenteeism Absenteeism cost companies millions of dollars a year in lost revenue. How much is it costing YOU? This highly practical training dispels the many myths around employee absenteeism and details how to implement an effective absence management program within your organization. more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not... more...

"Lead with Love" Keynote Address TITLE: Lead With Love BACKGROUND: This fast-paced keynote will challenge the audience to think differently about the behavior and the role of the work leader. The term Work Leader is used to describe the first level of leadership in an organization, and the audience is challenged to consider the work leader as the key to organizational success. LEARNING OUTCOMES: This keynote is designed... more...

Symptoms of Troubled Teams & What to do About It Teams provide interesting challenges for today's businesses. On the one hand, specialized resources and a fast-paced environment often make teamwork necessary in order to compete. However, in reality teams can often be more inefficient, draining time and effort as hidden agendas and conflict derail performance. Identifying symptoms that your team is in trouble and not functioning at... more...

Non-Financial Motivation Best training in non-financial motivation. more...

Keys to Better Leadership Equiping leaders with the tools, resources and ideas to more effectively guide their employees. Thousands of leaders have achieved the success they desired as a result of their participation in the program. Attitudes for Excellence Planning Releasing Opportunities Creative Thinking Decision Making Performance Appraisals Effective Communications Clarification of Expectations more...

Managing Poor Performance Sooner or later every manager comes across someone whose performance is not meeting expectations. We will help you understand the reasons behind poor performance and develop the skills needed to handle it firmly but fairly. more...

The Manager as Coach As the emphasis has moved from traditional directive management towards leadership, many managers are adopting a coaching approach to developing their teams performance. Using coaching skills will help you bring out the best in members of your team, encourage people to take greater individual responsibility for their own performance and develop your team s ability to solve problems. more...

Recognizing & Removing Barriers to Performance Great managers can read people. They know that employees have different skills, different concerns, and different levels of motivation. Further, they know that if they ignore these needs, there is a greater chance that their employees will waste their energy moving in the wrong direction, get frustrated with a lack of success, or just disengage from a project or a team. Consequently, they ve... more...

Assertive Behaviour There you go again you ve just said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive... more...

Emotional Intelligence A manager s emotional style and emotional self-management is critical to a company's culture. Emotional intelligence is about managing feelings so they are expressed appropriately and therefore enabling people to work together and towards common goals in a constructive and transparent environment. When the executive values feelings, so will the employees. Research confirms that emotions... more...

Discover the leader in you Leadership always has been a key differentiator between successful and unsuccessful organisations. But what is leadership? One of the best definitions is the one that is said to have been used by the great Arab leader Tariq Ibn Ziyad who said that: Leadership is the art of getting people to do willingly what they would not ordinarily do. This exciting event will provide total and immediate... more...

Managing Negative People and Difficult Employees (Durham Region) Nov 9, 2006 9:00 am - 4:00 pm Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members. Understand negativity and its causes Find ways to release the negativity in others Neutralize negative and difficult behaviour more...

Managing Negative People and Difficult Employees (Toronto) Nov 23, 2006 9:00 am - 4:00 pm Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members. Understand negativity and its causes Find ways to release the negativity in others Neutralize negative and difficult behaviour more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution... more...

Staff Retention Strategies 1. Increasing quality of external candidates 2. Containing costs 3. Achieving greater return on investments 4. Increasing diversity through innovation 5. Proper utilisation of talent and skills more...

Difficult Conversations Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation. more...

Dealing with Difficult Relationships at Work Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed... more...