Home > Business and Management Skills > Technology for Managers > IT Infrastructure Library (ITIL)

IT Infrastructure Library (ITIL) Training and Seminars

Technology for Managers

IT Infrastructure Library (ITIL) Training Classes The IT Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practice for IT Service Management.
ITIL is a widely accepted approach to IT Service Management. ITIL provides a cohesive set of best practices, drawn from both the public and private sectors internationally.
It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools.
The best-practice processes promoted in ITIL both support and are supported by the British Standards Institution s Standard for IT Service Management (BS15000).
Some important terms: itil, foundation, practitioner, service manager, certificate, BS15000, service management nontechnical and technology.
IT Infrastructure Library (ITIL) Training Seminars and Classes
From Pitman Training Centre London
Business IT Diploma self directed If you're trying to improve your computer and admin skills to help you get a better job, this is the course for you We'll rapidly teach you all the essential skills you'll need to prove your worth to employers and recruitment agencies. Learn Effective Business Communication and a range of Microsoft Office products to make you a much sought-after professional. Available at our High Holborn and  more...
From Last Minute Training
ITIL v1v2 Managers to ITIL v3 Diploma Bridging The course is intended to bridge the gap between the ITIL ® v2 Managera ™s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. 5th day is set aside for the exam. It is recommended that students who take this course should have the Excel 2003 intermediate prerequisite or have equivalent knowledge. The course is designed for individuals who  more...
From ITpreneurs
ITIL v3 Service Offerings and Agreements Capability SOA Course Description - This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on  more...
ITIL v3 Operation Support and Analysis Capability OSA This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...
ITIL v3 Planning Protection and Optimization Capability PPO This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...
ITIL v3 Release Control and Validation Capability RCV This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...
ITIL v3 Service Transition Lifecycle Course This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach  more...
From CELTEM Knowledge Solutions Pvt. Ltd.
ITIL V3 Foundation The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts, and has comprehended the core principles of ITIL practices for Service Management of Version 3. TARGET GROUP: The target groups of the ITIL Foundation Certificate in IT Service Management are: Individuals  more...
From Art of Change
ITIL V3 Foundation certification course instructor led traininggroup study and discussioncoursewarebook Art of Change is an officially accredited training organization for ITIL courses. This means we have met strict requirements to be able to offer this training and you the student ha the opportunity to take the offical exams with each course to earn YOUR certification. We hold ITIL V3 Foundation and Intermediate certification courses on a regular basis in our locations. Please refer to our  more...
ITIL V3 Intermediate Capability Certification courses instructor led traininggroup study and discussioncoursewaree-bookbookworkshop / seminar These are the official ITIL V3 intermediate capability courses. Each of the following are 5 days long and include the certification exam: RCV PPO OSA SOA Course brochures can be found on our website www. artofchange. ca Art of Change is a fully accredited training organization licensed to provide ITIL certification courses. We offer public courses and can also deliver onsite dedicated  more...
From Qual-IT
ITIL v3 Foundations - Distance Learning This online-instructor led course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training  more...
From AgileSoft Methodologies
ITIL V3 Foundation instructor led traininggroup study and discussioncoursewareworkshop / seminar There is an increased requirement for reliable, high-quality IT services because many organizations are becoming more and more IT dependent to satisfy their business objectives and goals. ITIL is Best Practice IT Service Management that provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. ITIL was originally  more...
From Chameleon - Global ITIL Experts
ITIL Service Management Foundation Certificate instructor led training This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels.  more...
ITIL Service Manager's Certificate - Service Support instructor led training This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management.  more...
ITIL Service Manager's Certificate - Service Delivery instructor led training This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS).  more...
ITIL Practitioner Certificate - Service Desk/Incident Management instructor led training This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.  more...
ITIL Practitioner Certificate - Problem Management instructor led training This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.  more...
ITIL Practitioner Certificate - Change Management instructor led training This three day course explores the guidance in ITIL Change Management to understand the processes involved in Change Management and the opportunities and challenges faced when implementing and working with the discipline. This course is used in preparation to undertake the EXIN Practitioner Certificate in Change Management in the afternoon of day three of the course.  more...
ITIL Practitioner Certificate - Service Level Management instructor led training This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...
ITIL Practitioner Certificate - Configuration Management instructor led training This three day course explores the guidance in ITIL Configuration Management to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Configuration Management in the afternoon of day three of the course.  more...
ITIL Overview - An Awareness for Managers instructor led training This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment.  more...
ITIL Awareness for non IT staff instructor led training A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what  more...
ITIL Practitioner Certificate - Financial Management instructor led training This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course.  more...
From New Horizons Charlotte
Business Skills instructor led training Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.  more...
From Washington Technology Industry Association
ITIL Foundations V3 w Exam This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level  more...
From Wintrac Inc.
ITIL V3.0 Foundation for IT Service Management This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At  more...
ITIL Foundations Certification - IT Service Management Best Practice Framework Designed for all levels of IT Service and Support staff, this course (student guide) provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve  more...
Help Desk Technology Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises. You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp  more...
Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...
IT Infrastructure Library ITIL Level 1 - Foundations By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...
IT Infrastructure Library ITIL Level 2 - Service Level Management This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...
ITIL 30 Foundation Bridge for IT Service Management - New Features This course prepares students for the ITIL ® version 3 Foundation certificate. Since this course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions, it is only intended for existing holders of previous versions of ITIL Foundation certificates. The ITIL Foundation Bridge certificate in IT Service Management is not intended to enable the holders  more...
ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and  more...
IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...
IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...
Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...
From Ahead Technology Inc
ITIL V3 Foundation Course 3 days - October 11 to October 13 2010 This is an accredited V3 Foundation Course delived by Ahead Technology an Loyalist Certification Services (LCS) Authorized Training Organization. This program includes presentation by an ITIL expert via our GoToMeeting infrastructure. Official ITIL V3 Foundation Exam Voucher is included in this program.  more...
From Wintrac Inc.
ITIL@ LIFECYCLE COURSE - SERVICE STRATEGY Service Strategy is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 core library, this course focuses on designing, developing, and implementing service management, not only as an  more...
ITIL CAPABILITY COURSE SERVICE OFFERINGS AND AGREEMENTS SOA The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes. To do this, service providers perform a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, all while maintaining fiscal responsibility and making sound IT  more...
ITIL CAPABILITY COURSE RELEASE CONTROL AND VALIDATION RCV In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This RCV course provides the best practice knowledge required to build, test  more...
ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/ reseller/ service provider doesna ™t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the  more...
ITIL CAPABILITY COURSE OPERATIONAL SUPPORT AND ANALYSIS OSA Long gone are the days where the datacenter was in the basement and the "helpless desk" was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. The ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Home > Business and Management Skills > Technology for Managers > IT Infrastructure Library (ITIL)
Advertise With Us
Do you teach IT Infrastructure Library (ITIL) ?
Custom Search
tcw11-v473M-05/16/12-00:53:25-()[A]-[B]-[B]