Customer Service Training Classes and Seminars |
|
|
Customer Service Training Classes
Learn how to keep clients and customers coming back with great customer service.
Some important terms: customer service,service,customers
|
|
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discounted pricing |
 online tutorial |
|
How To Master Customer Service
    Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very... more...
e-Business Part 7: Satisfying the Customer
 This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers. more...
Customer Relationship Management eCRM
 Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an... more...
Customer Care: You Make the Difference
 Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical... more...
Customer Care: Who is the Customer?
 Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and... more...
Communicating Effectively Build Customer Rapport 2
 This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Preparing for Mutual Success Satisfy Customer Needs
 This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
customer services
Course Description
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Performance-Based Objectives
Recognize the importance of... more...
Customers Forever
 Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This... more...
The Wow Factor
 Creating a Customer-Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business!
This on-site half-day or... more...
We Care Customer Service Training
Location: Toronto Date: 2008-05-15
List Price: $225 Offered Price: $180.00
Seats Available: 2
The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers:
- Practical skills
- Small group discussion
- Time to ask questions
For more information please call 1-877-313-8881 or copy this link into your browser:... more...
Customer Service - Fundamentals
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. more...
Right-On Customer Service
 As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be... more...
Excellent Customer Service Training
  When someone receives bad customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature.
This popular seminar provides quick, economical and effective... more...
Mystery Shopping
 Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research. more...
Resolving Customer Complaints
 It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues. more...
R soudre les plaintes de vos clients
 Le JEDlet identifie d abord les diff rents types de plaintes et les attentes des clients d un commerce de d tail. Il d crit ensuite les diff rentes tapes du traitement d une plainte et termine en expliquant comment faire un suivi aupr s de la client le afin d assurer leur satisfaction.Le JEDlet n offre pas de solutions concr tes pour r soudre les plaintes de vos clients; il d montre plut t... more...
Telephone Skills
  Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and... more...
Customer Driven Quality
  Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle... more...
Customer Service Certificate
 Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment.
This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career... more...
Customer Service at Its Best
  Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you.
We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be... more...
Dealing With Difficult Customers
  Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill. more...
Defusing Difficult & Demanding Customers
 More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities. more...
Deliver World-Class Customer Service
 Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more. more...
Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
  Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and... more...
Customer Service Excellence
 How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from... more...
Customer Service Training for Health Care Professionals
  When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians, Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more... more...
Handling Customer Complaints
 This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position more...
What is Customer Service
 This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. more...
Customer Service
 Many great Customer service programs: Quality service.. First time, Every time, Customer Service for those in Retail, Excellence for Leaders and Managers, Essence of caring for Health Care, Five Star Service for Hospitality Managers, Five Star Service for Hospitality Employees, Expanding Customer Service for Community Banks more...
Focusing on the Customer
   Focusing on the Customer
Overview
Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition.
Each customer needs to feel that he or she has all of your attention as if he or... more...
Exploring Social Styles and Motivators
   Exploring Social Styles & Motivators
Course Overview
Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated!
In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn... more...
Enhancing Customer Courtesy Skills
   Enhancing Customer Courtesy Skills
Overview
Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from... more...
Communicating Effectively
   Communicating Effectively
Overview
How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks.
Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be... more...
Handling Challenging Situations
   Handling Challenging Situations
Overview
If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB!
This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...
Balancing Business and Customer Needs
   Balancing Business & Customer Needs
Overview
In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have... more...
Providing Products to Customers
   Providing Products to Customers
Overview
Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer!
Customer focus is NOT simply a matter of providing outstanding service in response to a customer s... more...
Recognizing Value
   Recognizing Value
Overview
What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!!
This module helps you develop a perspective on value that will enable you to positively position your company s products and... more...
You REALLY are The One at Your Company
   You REALLY Are the One at Your Company
Overview
Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is!
Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the... more...
Transitioning to Sales
   Transitioning to Sales
Overview
You solved the customer s problem. Now what?
Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by... more...
Developing a Campaign Strategy
   Developing a Campaign Strategy
Overview
Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose.
What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy... more...
Listening and Questioning
   Listening & Questioning
Overview
The shortest sales course in the world: 1) ask questions, 2) listen.
Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportunity to listen so you want to make sure you do it... more...
Positioning the Sale
   Positioning the Sale
Overview
Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer.
Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a... more...
Managing Sales Objections
   Managing Sales Objections
Overview
Hate objections? Don t listen to anyone tell you differently — no one LIKES objections. But they ARE part of the sales process and they DO provide you with an opportunity to clarify and reposition.
What you need is a technique that will enable you to manage sales objections when they do arise — and they WILL arise! This module... more...
Closing the Sale
   Closing the Sale
Overview
The bottom line is well, it s the bottom line! All the selling techniques, confidence, and knowledge are for nothing if you can t close the sale. Successful sales professionals close more — and more often — than ordinary reps.
Learn the closing techniques that make successful sales professionals successful while simultaneously building... more...
Integrating the Skills
   Integrating the Skills
Overview
Want to tie it all together? This is the module that puts a ribbon on the package of skills you ve acquired throughout HPCS and ties them all together.
more...
Improving Personal Effectiveness
   Improving Personal Effectiveness
Overview
Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support?
Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness. more...
Leadership Support
   Leadership Support
Overview
Training without reinforcement and follow up is likely to fail.
Leadership Support is designed to equip managers and other leaders with the knowledge of the High Performance Customer Service content and skills so they can leverage the investment made by the company and participants.
Leadership Support can be used for any or all of the HPCS modules. more...
SuperService
 Objective
This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed.
Content
Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult... more...
Secrets of Super Service
  When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers?
Learn proven practical techniques to improve customer service in this results-focused... more...
Customer Service
 Customer Service Training - Chicago
Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com
1. Exceptional Customer Service (1 day)
Exceptional Customer Service ($295 2 AMC Movie Tickets )
How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer... more...
|