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Customer Service Training Classes and Seminars
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Customer Service Training Classes

Learn how to keep clients and customers coming back with great customer service.

Some important terms: customer service,service,customers

Related Keywords:  customer service   service   customers 
on-line e-learning cbt (computer based)
online course		 instructor led training
instructor led class		 study at home
learn at home		 group study and discussion
group study		 self directed
self directed training		 cd rom
cd based training		 DVD
DVD video training		 book
printed book		 e-book
e-book digital book		 workshop / seminar
workshop seminar		 train the trainer
train the trainer		 computer lab
computer based learning		 special pricing!
discounted
pricing		 on-line tutorial)
online tutorial
Dealing with Difficult Customers on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE:... more...
How To Master Customer Service on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very... more...
How to Serve Your Customer on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course looks at increasing customer service levels. more...
Customer Service : Why Care for Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This... more...
Customer Service : Who are your Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This... more...
Customer Service : Preparing for Customer Contact on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This... more...
Customer Service : First Impressions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First... more...
Customer Service : CARE Brain-teasers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This... more...
Customer Service : Handling Customer Complaints on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to... more...
Customer Service : Handling Angry Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a... more...
Customer Service : CARE for your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This... more...
e-Business Part 7: Satisfying the Customer on-line e-learning cbt (computer based) This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers.  more...
Excellence in Service: Fundamentals for Managers on-line e-learning cbt (computer based) In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards. more...
Excellence in Service: Fundamentals for Employees on-line e-learning cbt (computer based) Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied. more...
Excellence in Service: Providing Superior Customer Service on-line e-learning cbt (computer based) In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints. more...
Excellence in Service: Working with Upset Customers on-line e-learning cbt (computer based) In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress. more...
Excellence in Service: Communicating with Your Customers on-line e-learning cbt (computer based) In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate... more...
Excellence in Service: Establishing Service Standards on-line e-learning cbt (computer based) In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards. more...
Excellence in Service: Building a Customer Service Team on-line e-learning cbt (computer based) In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior. more...
Excellence in Service: Creating Customer Loyalty on-line e-learning cbt (computer based) In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them. more...
Customer Relationship Management Implementing CRM on-line e-learning cbt (computer based) Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone... more...
Customer Relationship Management eCRM on-line e-learning cbt (computer based) Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an... more...
The Professional Teller: Providing Customer Service on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal... more...
The Professional Teller: Handling Customer Accounts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should... more...
Customer Care: The Value of Customer Care on-line e-learning cbt (computer based) Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy... more...
Customer Care: You Make the Difference on-line e-learning cbt (computer based) Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical... more...
Customer Care: Who is the Customer? on-line e-learning cbt (computer based) Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and... more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that... more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for... more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a... more...
Rising to the Customer Challenge: Turn Complaints into Delight on-line e-learning cbt (computer based) Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for... more...
Rising to the Customer Challenge: Engage Difficult Customers on-line e-learning cbt (computer based) Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care... more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Communicating Effectively Build Customer Rapport 1 on-line e-learning cbt (computer based) This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Communicating Effectively Build Customer Rapport 2 on-line e-learning cbt (computer based) This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
e-Business Part 7: Satisfying the Customer on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. more...
Customer Service instructor led traininggroup study and discussionworkshop / seminar Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to... more...
customer services Course Description Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Performance-Based Objectives Recognize the importance of... more...
Customers Forever workshop / seminar Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you. This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This... more...
The Wow Factor workshop / seminar Creating a Customer-Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business! This on-site half-day or... more...
We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser:... more...
Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. more...
Right-On Customer Service instructor led training As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be... more...
Implementing and Managing a Customer Complaints System instructor led traininggroup study and discussionworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system more...
Implementing & Managing a Customer Complaints System instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system. more...
Certified Customer Service Executive instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze... more...
The Customer Service Mindset instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...
Excellent Customer Service Training instructor led traininggroup study and discussion When someone receives bad customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature. This popular seminar provides quick, economical and effective... more...
Customer Service in the Public Sector instructor led training Learn positive communication skills to deal effectively with the most demanding customers and difficult situations. more...
Mystery Shopping on-line e-learning cbt (computer based) Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research. more...
Resolving Customer Complaints on-line e-learning cbt (computer based) It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues. more...
R soudre les plaintes de vos clients on-line e-learning cbt (computer based) Le JEDlet identifie d abord les diff rents types de plaintes et les attentes des clients d un commerce de d tail. Il d crit ensuite les diff rentes tapes du traitement d une plainte et termine en expliquant comment faire un suivi aupr s de la client le afin d assurer leur satisfaction.Le JEDlet n offre pas de solutions concr tes pour r soudre les plaintes de vos clients; il d montre plut t... more...
Telephone Skills study at homecourseware Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers? The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and... more...
Customer Driven Quality study at homecourseware Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle... more...
Customer Service Certificate instructor led training Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career... more...
Excellent Customer Service instructor led trainingvideo based,accelerated learning Please contact use for more information more...
Keeping Your Customers Through Superior Customer Service instructor led trainingvideo based,accelerated learning Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways more...
Excellent Customer Service Over The Phone instructor led trainingvideo based,accelerated learning For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional. more...
Dealing with The Angry Customer instructor led trainingvideo based,accelerated learning Please contact us for more information. more...
Customer Service at Its Best instructor led traininggroup study and discussion Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you. We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be... more...
Dealing With Difficult Customers instructor led traininggroup study and discussion Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill. more...
Defusing Difficult & Demanding Customers instructor led training More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities. more...
Deliver World-Class Customer Service instructor led training Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more. more...
The Power of WOW Customer Service instructor led traininggroup study and discussion The course is based on the book "Power of WOW!" Customer Service, by Ron Morris. The course addresses the importance of earning loyal customers rather than simply satisfying customers. It shows how doing what is best for the customer is also best for the bottom line. The Customer Service Success Formula comes into play, as standards, teamwork, and execution are taken into account.... more...
Delivering Customer Service on the Front Line instructor led traininggroup study and discussionworkshop / seminar Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard. more...
Customer Care - Putting People First & Complaint Handling for 'Happy Endings' instructor led traininggroup study and discussion Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and... more...
Customer Service Excellence workshop / seminar How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from... more...
Customer Care Systems Consultation Fernwood Training brings 20 years experience in customer focused environments to your business. more...
Customer Service Training for Health Care Professionals instructor led trainingworkshop / seminar When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians,Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more... more...
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminartrain the trainer How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the... more...
Comprehensive Customer Service Training instructor led training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...
Handling Customer Complaints instructor led training This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...
What is Customer Service instructor led training This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. more...
Customer Service & The Use of Email instructor led training This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...
Customer Service on-line e-learning cbt (computer based) Many great Customer service programs: Quality service.. First time, Every time, Customer Service for those in Retail, Excellence for Leaders and Managers, Essence of caring for Health Care, Five Star Service for Hospitality Managers, Five Star Service for Hospitality Employees, Expanding Customer Service for Community Banks more...
Customer Service and Social Styles on-line e-learning cbt (computer based)cd romDVDworkshop / seminar Users will login to the website and learn at their own pace through 90 minutes of video, chapter selection, dynamic text, printable notes, results analysis, search function and interactive quizzes. Employees will discover their own social style and learn how to put these tangible tools into practice immediately by recognizing and responding to the social styles of the people they make contact... more...
Focusing on the Customer instructor led trainingcoursewaretrain the trainer Focusing on the Customer Overview Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition. Each customer needs to feel that he or she has all of your attention as if he or... more...
Exploring Social Styles and Motivators instructor led trainingcoursewaretrain the trainer Exploring Social Styles & Motivators Course Overview Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated! In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn... more...
Enhancing Customer Courtesy Skills instructor led trainingcoursewaretrain the trainer Enhancing Customer Courtesy Skills Overview Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from... more...
Communicating Effectively instructor led trainingcoursewaretrain the trainer Communicating Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be... more...
Handling Challenging Situations instructor led trainingcoursewaretrain the trainer Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.  more...
Balancing Business and Customer Needs instructor led trainingcoursewaretrain the trainer Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have... more...
Providing Products to Customers instructor led trainingcoursewaretrain the trainer Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s... more...
Recognizing Value instructor led trainingcoursewaretrain the trainer Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and... more...
You REALLY are The One at Your Company instructor led trainingcoursewaretrain the trainer You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the... more...
Transitioning to Sales instructor led trainingcoursewaretrain the trainer Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by... more...
Developing a Campaign Strategy instructor led trainingcoursewaretrain the trainer Developing a Campaign Strategy Overview Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose. What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy... more...
Listening and Questioning instructor led trainingcoursewaretrain the trainer Listening & Questioning Overview The shortest sales course in the world: 1) ask questions, 2) listen. Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportunity to listen so you want to make sure you do it... more...
Positioning the Sale instructor led trainingcoursewaretrain the trainer Positioning the Sale Overview Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a... more...
Managing Sales Objections instructor led trainingcoursewaretrain the trainer Managing Sales Objections Overview Hate objections? Don t listen to anyone tell you differently — no one LIKES objections. But they ARE part of the sales process and they DO provide you with an opportunity to clarify and reposition. What you need is a technique that will enable you to manage sales objections when they do arise — and they WILL arise! This module... more...
Closing the Sale instructor led trainingcoursewaretrain the trainer Closing the Sale Overview The bottom line is well, it s the bottom line! All the selling techniques, confidence, and knowledge are for nothing if you can t close the sale. Successful sales professionals close more — and more often — than ordinary reps. Learn the closing techniques that make successful sales professionals successful while simultaneously building... more...
Integrating the Skills instructor led trainingcoursewaretrain the trainer Integrating the Skills Overview Want to tie it all together? This is the module that puts a ribbon on the package of skills you ve acquired throughout HPCS and ties them all together.  more...
Improving Personal Effectiveness instructor led trainingcoursewaretrain the trainer Improving Personal Effectiveness Overview Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support? Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.  more...
Leadership Support instructor led trainingcoursewaretrain the trainer Leadership Support Overview Training without reinforcement and follow up is likely to fail. Leadership Support is designed to equip managers and other leaders with the knowledge of the High Performance Customer Service content and skills so they can leverage the investment made by the company and participants. Leadership Support can be used for any or all of the HPCS modules.  more...
SuperService workshop / seminar Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult... more...
Secrets of Super Service instructor led trainingon-line e-learning cbt (computer based) When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused... more...
Make your customers happy and increase sales on-line e-learning cbt (computer based) Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition. more...
Customer Service computer lab Customer Service Training - Chicago Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com 1. Exceptional Customer Service (1 day) Exceptional Customer Service ($295 2 AMC Movie Tickets ) How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer... more...
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