Telephone Training and Seminars

Communication

Telephone Training Classes Effective telephone communications skills
Some important terms: communication, telephone and telesales communication.
Telephone Training Seminars and Classes
From Online Training Directory
The Art of Professional Telephone Communication on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want to know  more...
From Business Coach Philippines
Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...
From Cosensa Learning & Development Ltd
Managing difficult situations on the telephone ...potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn  more...
From Serebra Learning Corporation
Interpersonal Communication: Telephone Skills on-line e-learning cbt (computer based) Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone properly address callers and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions employ strategies to control a conversation and effectively handle situations with difficult callers.  more...
Sales Telephone Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques  more...
Communicating with Customers: Service via the Telephone on-line e-learning cbt (computer based) ...Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy  more...
From Mateffy & Company
Motivation and the Telephone Training Workshop instructor led traininggroup study and discussionbookworkshop / seminartrain the trainer For many of us, the telephone is our most common communication tool. Large portions of our working days are spent saving time, money, and energy by using cell and land lines. However, without proper training, employees can become frustrated and stressed by the telephone. The Motivation and the Telephone Seminar can help your staff develop the right skills to build their confidence and keep callers  more...
From Pdtraining
Professional Telephone Skills Training USA instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...ll the request of clients. The pdtraining Professional Telephone Skills Course provides important knowledge, development skills and practice to help professionals master communications over the phone. This highly valuable and comprehensive training course is now available throughout the U. S., including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Houston, Los Angeles,  more...
Professional Telephone Skills Training Australia instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...istening skills and much more with our 1-day Professional Telephone Skills Course. This course was developed to help your staff have better business-related conversations. This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth. Please click on the Public Class tab below to view our  more...
Professional Telephone Skills Training Hong Kong ...telephone is considered as the most convenient and quickest instrument to establish contact with their clients by the majority of companies. In fact, call centers are the leading operational departments of many organizations. So, it is fundamental that employees assigned to take or make phone calls from clients must possess superior telephone etiquette. These employees must display good  more...
Professional Telephone Skills Training Malaysia instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...telephone is considered as the most convenient and quickest instrument to establish contact with their clients by the majority of companies. In fact, call centers are the leading operational departments of many organizations. So, it is fundamental that employees assigned to take or make phone calls from clients must possess superior telephone etiquette. These employees must display good  more...
Professional Telephone Skills Training Philippines instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...telephone is considered as the most convenient and quickest instrument to establish contact with their clients by the majority of companies. In fact, call centers are the leading operational departments of many organizations. So, it is fundamental that employees assigned to take or make phone calls from clients must possess superior telephone etiquette. These employees must display good  more...
Professional Telephone Skills Training Singapore instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware This Professional Phone Skills course from pdtraining teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization. Clients who experience high-quality service are more willing to build a lasting relationship with your company. These clients can turn out to be  more...
Professional Telephone Skills Training New Zealand instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers. The pdtraining Professional Phone Skills course teaches you how to project professionalism over the phone, how to gain client confidence quickly, handle irate customers and so much more. This practical and engaging training course is available now throughout New  more...
Professional Telephone Skills Training United Kingdom instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...telephone etiquette and communication skills reflect on yourself and the company, department or organisation that you represent. Learn to handle calls professionally by attending pdtraininga ™s Professional Telephone Skills Training Course. This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, how to raise  more...
Professional Telephone Skills Training Nigeria instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...ll the request of clients. The pdtraining Professional Telephone Skills Course provides important knowledge, development skills and practice to help professionals master communications over the phone. This practical and engaging training course is available now throughout Nigeria, including Lagos. Please click on the Public Class tab below to view our Professional Telephone Skills  more...
From Effective Outsource Networks
Telephone Etiquette and Techniques on Handling Difficult Callers Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...
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