Workplace Conflict/Violence Training Classes and Seminars for Workplace Skills

Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all... more...

Dealing With Violence In The Workplace

Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,... more...

Personal Effectiveness - Teamworking: Resolving Conflict within a Team

Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of... more...

Conflict Management Series: What is Conflict?

Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues... more...

Conflict Management Series: Personal Reactions to Conflict

Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and... more...

Conflict Management Series: Joint Problem Solving

Conflict Management Series: Defusing Conflict Situations

Employee Performance: Resolving Conflict

Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. more...

Team Participation: Resolving Conflict in Teams

In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits. more...

Team Conflict: Resolving Team Conflict

Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict. more...

Team Conflict: Working in Diversified Teams

Team Conflict: Working in Diversified Teams offers the student information for understanding diversity being part of a diverse team and resolving conflict in a diverse team. The program covers factors that contribute to team diversity guidelines for effective communication and approaches for achieving goals in a diverse team. more...

Team Conflict: Overcoming Conflict with Communication

Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process explains strategies for managing conflict and lists guidelines for effective communication during team conflict. more...

Workplace Aggression: Recognizing Aggressive Behavior

In Workplace Aggression: Recognizing Aggressive Behavior participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression as well as the three stages of aggressive behavior. Upon completing this program participants will also be able to identify the nine profiles of... more...

Workplace Aggression: Defusing Aggressive Situations

In Workplace Aggression: Defusing Aggressive Situations participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively as well as how to handle a situation that has become violent. In addition they will learn how to help employees adjust after a violent situation has... more...

Workplace Aggression: Taking a Proactive Approach

In Workplace Aggression: Taking a Proactive Approach participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression and how to establish a workplace aggression policy. In addition they will learn how to use preventive hiring techniques to eliminate workplace... more...

Succeeding Through Teamwork Resolve Team Conflict

This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided. Professionals who want to work more effectively with others to achieve shared goals. more...

Moving Past Conflict Handle Conflict Rationally

Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The... more...

Moving Past Conflict Negotiate for Resolution

Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional... more...

Understanding Conflict and Adversity This workshop addresses the needs of individuals who want to set goals and say what they mean, in the corporate world. Participants who complete this workshop will: Keep their attitude when others begin to wear them down. Make commitments and follow through. Reduce and eliminate indecisiveness by practicing regular goal... more...

Transforming Workplace Conflict

Learn to manage conflict by identifying conflicting personality styles in this dynamic one-day workshop. Discover the sources of conflict: differing perceptions of facts, methods, goals or values. And find out how to manage the conflict through strategies such as avoiding, smoothing, bargaining, forcing and problem solving. more...

Certificate in Conflict Management

Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts... more...

Certificate in Airline & Airport Conflict Management

Managing Conflict: Power through Influence

Managing Conflict: Power through Influence Choose your Date & Venue: City Venue Language Dates Register Bahrain Crowne Plaza Bahrain English 04 Mar - 08 Mar, 2007 Objectives: By the end of the program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict... more...

Managing Conflict: Power through Influence

Training Objectives: By the end of the career training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. more...

Business Ethics & Conflict of Interests in the Workplace

Objectives: By the end of the program, participants will be able to: Recognize the business ethical values that govern every decision made within, or on behalf of the company and respect them. Identify situations involving conflict of interests and explore ways of safeguarding the interests of the company. Develop draft codes of conduct, ethical principles and confidentiality statements... more...

Managing Conflict: Power through Influence

Objectives: By the end of the training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. more...

Resolving Conflicts

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Managing Conflict

Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills.1/2 day for staff and additional 1/2 day for managers. more...

Detect, Defuse and Protect: Preventing Workplace Violence

This program clarifies the nature and scope of workplace violence - and what organizations and individuals can do to prevent it. Using the Grimmes' "POSTAL" formula for violence prevention (and applying it in numerous real-world case studies), participants will learn how to detect the Profile, Observable warning signs, Shotgun (i.e., weapons access), and Triggering events of... more...

Front Desk Security

This is a course for all front desk professionals needing crucial skills and know-how to protect the organization from potential security threats. Develop emergency response procedures that can save lives. more...

Conflict Resolution

Learn how to Turn Conflict into Collaboration. Conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication. more...

Overcoming Negativity in the Workplace

Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings.... more...

Advanced Conflict Management

Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged. It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which... more...

Who is the Emotional Manager of your Office? It must be you.

There is a global paradigm shift occurring. It s a shift to a more humane cooperative and considerate world. It will be facilitated as people first make a paradigm shift within, shifting from head intelligence to heart intelligence. That is, a shift to more efficient ways to perceive and respond to life s challenges. This shift will not be led by corporations. It will begin with individuals and... more...

Working Towards Agreement

Working Towards Agreement is our half-day course in conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict... more...

14 Day 168 hour Personal Security Detail High Risk Close Protection

The PSD Training 14 day course is aimed at anyone who is applying to work in High Risk situations, such as Iraq. It's a "full on" TACTICS course, teaching you British Tactics If you are intent on deploying to places such as Iraq, you need quality training, you live and learn from operators who work there. We can teach you what happens, how to deal with it and most of all, how to... more...

5 week Close Protection Course

The 5 week South African Close Protection Officer course is aimed at anyone who is wishing to work in the Close Protection industry. The aim of this intensive ASLET Approved and SIA compliant Close Protection Course is to provide an informative, no nonsense, hands-on course for serious participants in the close protection industry. Most Service leavers qualify for up to seven weeks... more...

Training in the Management of Violence and Aggression

EMA Ltd provides nationally recognised training to organisations large and small anywhere within the UK. We can tailor our training to the needs of your organisation to ensure that your staff are competent in the areas that are beneficial to your organisations needs. We can provide outstanding training programs to your staff at all levels. EMA is innovative in its approach to teaching,... more...

Reducing Team Conflict

Few of us like conflict. So why is it so pervasive, so enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. Can this instinct be reshaped? Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and... more...

Teams Management - Managing Team Conflict

This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. 1 level - 44 training modules more...

BTEC Certificate in Door Supervision

Door Supervisor Award issued by BTEC. This course leads to one of the qualifications accepted by the Security Industry Authority (SIA) as the training requirement for a Door Supervisor Licence to Operate. The course is delivered over 4 days with two, one hour written assessments at the end of it. Students will learn: roles and responsibilities of a door supervisor, law relating to door... more...

BTEC Award for Security Guards

Security Guarding qualification for security officers, event stewards, key holders, dog handlers. This course leads to one of the qualifications approved by the Security Industry Authority (SIA) as evidence of training for a Security Officer applying for a Licence to Operate. The course content includes: duties and responsibilities of a security officer; customer care skills; communication... more...

Physical Intervention

The Physical Intervention course demonstrates techniques in the context of using reasonable force in the United Kingdom. By attending and successfully completing this one day programme delegates learn and practice Physical Intervention techniques for use in: Self defence Defence of others Escort, eviction and arrest We recommend that the delegate has received formal conflict... more...

Defeating Conflict: STRATEGIES AND TACTICS

A highly interactive three-day workshop designed to provide you with a broad range of tools by which to counter the effects of conflict in your organization. Conflict Costs Time and Money to Your Organization Conflict is everywhere, and we seem to have difficulty coping with it. In fact, in most cases we flee it. Once we understand that conflict is normal and should not be avoided,... more...

CONFLICT RESOLUTION For Win/Win results

Conflict is one of the most misunderstood aspects of human interactions. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress. Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil... more...

Dealing Positively with Conflict

Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict . Conflict is not always a bad thing but can become problematic if it gets out of hand.... more...

Dealing With Difficult People

Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique... more...

Confrontation Skills

Control, Confidence & Composure in the most highly charged situations! Learning to confront someone can be done easily and quickly! No more panic, no more holding back from saying what you want to say. Learn professional confrontation skills that will allow you to maintain control, confidence and composure! If you are like most people when a situation requires you to say something, you... more...

The Essentials of OSHA Compliance

A Comprehensive 2-Day Update in Workplace Safety Issues and the Latest OSHA Regulations Get the critical training you need to stay fully compliant with OSHA's complex, ever-changing regulations and keep your workplace safe for employees. more...

Workplace Conflict/Violence Training Classes and Seminars

Workplace Skills Courses