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Provided by: Boston University Corporate Education Center Computer Support SpecialistUnfiled |
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Millions of personal computers used in the business world have created a demand for computer support engineers who can install, configure, test, and support PC hardware and software. Computer support engineers need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to complex hardware problems. The fun and challenge of this job lies in the variety of work assignments that are encountered, and in the gratification of solving a computer problem that would have rendered a PC useless had it not been for the skills of the computer support engineer.
A Total Immersion in Personal Computers
During the Computer Support Engineer Certificate Program you will learn about board architecture, CPU types, bus architecture, and preventive maintenance. General troubleshooting techniques for resolving resource conflicts (IRQ, DMA, I/O) will be explored. You will configure, install, and troubleshoot memory, hard drives, SCSI devices, multimedia devices, and video and print subsystems. As the program progresses, you will build on the skills learned, allowing you to understand more complex personal computer configurations. You will also learn how to research technical information from the Internet and technical publications. Frequent use of case studies, troubleshooting labs, and simulated problems assist you in learning and applying concepts. The program finishes with a final project designed to incorporate all the skills developed during the program. In addition, the program will prepare you for CompTIA's A+ certification.
The program is structured around an intensive, real-world environment in which you will learn by doing. You'll begin the program by practicing command line skills in the Operating Systems Fundamentals course. Then you will progress through coursework that builds in complexity and intensity. The coursework includes exercises, projects, and constant exposure to hardware and software to ensure that you acquire the diverse skills necessary to perform the functions of a computer support engineer.
This blended training is structured to allow you to cover much of the theory at your own pace, online, then meet in the classroom with the instructor and fellow students to review specific topics. You'll spend much of the in-class time performing lab exercises. Unlike traditional all classroom lecture , this blended training allows you to study when it fits into your schedule. A pre-assessment test is taken and scored in real-time to show what topics you have mastered and what topics you need to study. This reduces the amount of time spent studying what you already know. If you test out of a topic you can move on to more advanced areas of study, allowing you to focus on what you do not know.
At the beginning of the program you will receive a secure logon to their online classroom. All quizzes and exams are taken online at a time that is convenient for you. Grading is immediate, as is feedback on your score, so that you can go directly into the sections you need to review. All classroom labs are available online, permitting you to get an advanced look at upcoming labs.
Pre-requisites
Candidates for the Computer Support Engineer Certificate should have:
Keyboard skills
Windows interface skills
Previous work with computers
Problem-solving skills
What you will learn
Introduction to Computer Basics
Introduction to micro-computers and the structures that make them function.
- The PC System
- Software
- Applications
Basic Operating Systems
Overview of operating systems used today.
- Operating System Basics
- Booting the System
- Windows XP: Install Windows XP, learn navigation, the boot process and how components interact with the operating system.
- Introduction to Windows XP
- Installing XP
- Navigating in XP
- The Boot Process
- Windows XP Device Drivers
- Windows 9X: Install Windows 98, and learn the differences between Windows 98 and Windows XP.
- Introduction to Windows 9X versions
- Installing Windows 9X
- Navigating Windows 9X
- Loading and Adding Device Drivers
- Windows 2000: Install Windows 2000 and learn the differences between Windows 2000 and other operating systems.
- Introduction to Windows 2000
- Installing Windows 2000
- Navigating Windows 2000
- Loading and Adding Device Drivers
Hardware
Overview of how system boards bring together all the components that makeup today s PC, including DMA, Interrupt, memory, I/O buses.
- System Board Evolution
- Microprocessors
- RAM
- Field Replaceable Modules
- Pentium processors and clones
Standard I/O Systems
Common I/O systems on today s PC, including parallel and serial ports, USB, Firewire, IrDA, keyboards, mice and other technologies.
- System Resources
- Peripherals and Ports
- Installing and Configuring Peripheral Devices
Mass Storage Systems
IDE and SCSI interfaces for Hard Drives, CD-ROM and DVD technologies. Floppy Drives
- Hard Drives
- Floppy Disks, Thumb Drives and Other Removable Storage Devices
- Installing Storage Devices
- Upgrading and Optimizing Disk Drives
Troubleshooting
Identifying common problems, isolating and repairing them.
- Basic Troubleshooting Techniques
- Symptoms and Troubleshooting
- Identifying and Resolving Operating System Problems
- Troubleshooting Setup Problems
- Troubleshooting Startup Problems
- Troubleshooting Stop Errors
- Common Operational Problems
Communications
A no-nonsense look at how computers communicate with each other.
- Introduction to Data Communications
- Basic Networking Concepts
- Local Area Networks
- Installing and Configuring LANS
- Dialup Networking
- Installing and Configuring Modems
- Internet Concepts
Printers and Laptops
- Portable computer basics and how they differ from desktop models.
- Printer Fundamentals
- Printer Connections and Configurations
- Servicing Printers
- Portable Computer Types
- Diagnosing and repairing portable computers.
- Basic Portable Computer I/O Devices
- Extended Portable Computer I/O Devices
- External Devices for Portable Devices
Networking
An in-depth study of networking with Windows XP.
- Network Hardware
- Resource Sharing
- Networking with Windows XP
- Wide Area Networking with Windows XP
- Connecting to the Internet
Applying lessons learned from networking with Windows XP to Windows 2000.
- Network Hardware
- Resource Sharing
- Networking with Windows 2000
- Wide Area Networking with Windows 2000
- Connecting to the Internet
Illustrating the differences between Windows XP and Windows 9X.
- Network Hardware
- Resource Sharing
- Network Neighborhood
- Wide Area Networking with Windows 9X
- Connecting to the Internet
Troubleshooting Networks
Demonstrating your ability to troubleshoot each version of Windows in a networked environment and make appropriate repairs to non-functioning systems.
- Documenting Necessary Repairs
- Making recommendation to prevent future failures
- Troubleshooting Windows XP Networks
- Troubleshooting Windows 2000 Networks
- Troubleshooting Windows 9X Networks
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DESKTOP - Computer Support Specialist
Course description
Millions of personal computers used in the business world have created a demand for computer support engineers who can install, configure, test, and support PC hardware and software. Computer support engineers need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to complex hardware problems. The fun and challenge of this job lies in the variety of work assignments that are encountered, and in the gratification of solving a computer problem that would have rendered a PC useless had it not been for the skills of the computer support engineer.
A Total Immersion in Personal Computers
During the Computer Support Engineer Certificate Program you will learn about board architecture, CPU types, bus architecture, and preventive maintenance. General troubleshooting techniques for resolving resource conflicts (IRQ, DMA, I/O) will be explored. You will configure, install, and troubleshoot memory, hard drives, SCSI devices, multimedia devices, and video and print subsystems. As the program progresses, you will build on the skills learned, allowing you to understand more complex personal computer configurations. You will also learn how to research technical information from the Internet and technical publications. Frequent use of case studies, troubleshooting labs, and simulated problems assist you in learning and applying concepts. The program finishes with a final project designed to incorporate all the skills developed during the program. In addition, the program will prepare you for CompTIA's A+ certification.
The program is structured around an intensive, real-world environment in which you will learn by doing. You'll begin the program by practicing command line skills in the Operating Systems Fundamentals course. Then you will progress through coursework that builds in complexity and intensity. The coursework includes exercises, projects, and constant exposure to hardware and software to ensure that you acquire the diverse skills necessary to perform the functions of a computer support engineer.
This blended training is structured to allow you to cover much of the theory at your own pace, online, then meet in the classroom with the instructor and fellow students to review specific topics. You'll spend much of the in-class time performing lab exercises. Unlike traditional “all classroom lecture”, this blended training allows you to study when it fits into your schedule. A pre-assessment test is taken and scored in real-time to show what topics you have mastered and what topics you need to study. This reduces the amount of time spent studying what you already know. If you “test out” of a topic you can move on to more advanced areas of study, allowing you to focus on what you do not know.
At the beginning of the program you will receive a secure logon to their online classroom. All quizzes and exams are taken online at a time that is convenient for you. Grading is immediate, as is feedback on your score, so that you can go directly into the sections you need to review. All classroom labs are available online, permitting you to get an advanced look at upcoming labs.
Pre-requisites
Candidates for the Computer Support Engineer Certificate should have:
· Keyboard skills
· Windows interface skills
· Previous work with computers
· Problem-solving skills
What you will learn
Introduction to Computer Basics
Introduction to micro-computers and the structures that make them function.
- The PC System
- Software
- Applications
Basic Operating Systems
Overview of operating systems used today.
- Operating System Basics
- Booting the System
- Windows XP: Install Windows XP, learn navigation, the boot process and how components interact with the operating system.
- Introduction to Windows XP
- Installing XP
- Navigating in XP
- The Boot Process
- Windows XP Device Drivers
- Windows 9X: Install Windows 98, and learn the differences between Windows 98 and Windows XP.
- Introduction to Windows 9X versions
- Installing Windows 9X
- Navigating Windows 9X
- Loading and Adding Device Drivers
- Windows 2000: Install Windows 2000 and learn the differences between Windows 2000 and other operating systems.
- Introduction to Windows 2000
- Installing Windows 2000
- Navigating Windows 2000
- Loading and Adding Device Drivers
Hardware
Overview of how system boards bring together all the components that makeup today’s PC, including DMA, Interrupt, memory, I/O buses.
- System Board Evolution
- Microprocessors
- RAM
- Field Replaceable Modules
- Pentium processors and clones
Standard I/O Systems
Common I/O systems on today’s PC, including parallel and serial ports, USB, Firewire, IrDA, keyboards, mice and other technologies.
- System Resources
- Peripherals and Ports
- Installing and Configuring Peripheral Devices
Mass Storage Systems
IDE and SCSI interfaces for Hard Drives, CD-ROM and DVD technologies. Floppy Drives
- Hard Drives
- Floppy Disks, Thumb Drives and Other Removable Storage Devices
- Installing Storage Devices
- Upgrading and Optimizing Disk Drives
Troubleshooting
Identifying common problems, isolating and repairing them.
- Basic Troubleshooting Techniques
- Symptoms and Troubleshooting
- Identifying and Resolving Operating System Problems
- Troubleshooting Setup Problems
- Troubleshooting Startup Problems
- Troubleshooting Stop Errors
- Common Operational Problems
Communications
A no-nonsense look at how computers communicate with each other.
- Introduction to Data Communications
- Basic Networking Concepts
- Local Area Networks
- Installing and Configuring LANS
- Dialup Networking
- Installing and Configuring Modems
- Internet Concepts
Printers and Laptops
- Portable computer basics and how they differ from desktop models.
- Printer Fundamentals
- Printer Connections and Configurations
- Servicing Printers
- Portable Computer Types
- Diagnosing and repairing portable computers.
- Basic Portable Computer I/O Devices
- Extended Portable Computer I/O Devices
- External Devices for Portable Devices
Networking
An in-depth study of networking with Windows XP.
- Network Hardware
- Resource Sharing
- Networking with Windows XP
- Wide Area Networking with Windows XP
- Connecting to the Internet
Applying lessons learned from networking with Windows XP to Windows 2000.
- Network Hardware
- Resource Sharing
- Networking with Windows 2000
- Wide Area Networking with Windows 2000
- Connecting to the Internet
Illustrating the differences between Windows XP and Windows 9X.
- Network Hardware
- Resource Sharing
- Network Neighborhood
- Wide Area Networking with Windows 9X
- Connecting to the Internet
Troubleshooting Networks
Demonstrating your ability to troubleshoot each version of Windows in a networked environment and make appropriate repairs to non-functioning systems.
- Documenting Necessary Repairs
- Making recommendation to prevent future failures
- Troubleshooting Windows XP Networks
- Troubleshooting Windows 2000 Networks
- Troubleshooting Windows 9X Networks
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