- Level 3 Telephone Seminars

When The Military Comes Home: USERRA, VEVRRA, FMLA, COBRA & More BenefitsAs a result of the continuing global war on terrorism, including our actions in Iraq and Afghanistan, employers are faced with an unprecedented level of impact of military service on the workplace. What must an employer do when an employee gets orders to be activated? Do you have to hold the job open? What if it's an employee's family member with the orders - what are an employer's  more...

Understanding the GAAP Codification Update BenefitsThe official launch of the FASB Codification began on July 1, 2009. On that date the codification became the official single source of authoritative nongovernmental U.S. GAAP. The codification will be effective for interim and annual periods ending after September 15, 2009. The codification will supersede existing FASB, AICPA, EITF and related literature, which means there will no longer  more...

Paralegal's Guide to Administrative Law Research BenefitsAdministrative law research can be complex given the procedures for creating and publishing rules that have the effect of law. This is true for researching federal and state rules. Agencies also adjudicate disputes that arise under the implementation of their rules and issue written decisions which can affect the interpretation of those rules. The Internet is a source for some of this  more...

Service Level Fundamentals: Maximizing Business Value BenefitsService levels provide targeted, effective incentives to cause service providers to achieve their customers' desired business outcomes. However, too often customers discover that those service levels are being achieved with reports showing 'green' while the service itself feels 'red.' In these situations, customers often find that those service levels: measure the wrong aspects of the  more...

Utilizing Formulas in Microsoft Excel BenefitsAnyone using Excel invariably needs to create and understand how to use formulas and functions. For some Excel users, it is the centerpiece of what they do on a daily basis. Many Excel formulas involve simple mathematical constructions using addition, subtraction, multiplication and division, but sometimes you need more complex formulas to reach an answer. Excel has more than 300 built-in  more...

Commercial Lease Negotiations and Due Diligence BenefitsIn this informative live audio conference, our speaker will take the key lease provisions and go back to the basics with respect to commercial leases. This live audio conference is ideal for beginners and experts alike, since each provision will start at the simplest level and go to the most sophisticated level. You will learn about the critical due diligence issues and developments that  more...

The WE in Wellness--5 Skills Every Case Manager Should Know for Effective Case Management BenefitsHelping clients attain their highest degree of wellness requires many skills and a repertoire of approaches, some which may be new to case managers and the teams with which they work. The specialty of Case Management has become more and more crucial for the coordination of an individual client's healthcare provided by multidisciplinary teams within and between organizations and systems. As  more...

Understanding the Durbin Amendment's Impacts and Implications BenefitsThe Durbin Amendment was game-changing legislation for the debit card industry. Certain Durbin Amendment impacts have been immediate but the industry will continue to evolve for some time in response to the longer-term implications of these new requirements. Attendees at this live audio conference will engage with the speaker on an overview of the various provisions of the Durbin  more...

Using Travel Policy to Control Costs BenefitsIn the old days, professionals assumed that travel expenses had little impact on their firm's bottom line. Clearly, those days are long gone. Attendees of this program will gain a high level of understanding about the best practices in travel management, so they can manage the balance between the competing strategic goals of service, savings and safety. Because a well-structured travel  more...

Utilizing Microsoft Word(TM) Features and Functions BenefitsEnjoy the time-saving benefit of learning shortcuts and 'must know' automation features. While you may have used Word for years, completing documents using basic features, the more in-depth features will add a new level of capability to current skill sets. Participants transitioning to version 2010 will regain their bearings on the new locations of Word commands. So many features and so  more...

Solar Photovoltaics: How Do You Get This Stuff On Your Roof Anyway? BenefitsAttend our live audio conference and get your questions and answers about installing photovoltaics! We will discuss advantages and disadvantages to off grid installations, how modules and batteries are wired, how to ready a structure for PV and some of the do's and don'ts. Rebates, tax credits and other incentives will also be covered. Lessons learned and fire code changes will be  more...

Keys to Understanding and Writing Purchasing Contracts BenefitsProfessional purchasers demonstrate their level of professionalism by their degree of sophistication in writing their own contracts. Many purchasers relinquish their responsibility for writing contracts and leave it up to their legal staff to accomplish this critical skill. A few purchasers develop their knowledge, skills and ability writing contracts, and thus distinguish themselves  more...

Pennsylvania Civil Procedure: View From the Bench BenefitsThis audio conference will feature an overview of civil process at the Pennsylvania District Court level. The program will be given by Magisterial District Judge Richard Cappelli. Judge Cappelli has been the Magisterial District Judge in Delaware County since 1992, serving the townships of Concord, Bethel, Chadds Ford and Thornbury. Topics will include the filing of a civil and  more...

LEED Credits That Don't Break the Bank! BenefitsLEED project teams often fail to harvest the incentives and rebates that are commonly available to high-performing buildings. Furthermore, teams rarely plan ahead and build the incentive opportunities into their design and construction strategies to ensure that all available dollars are captured. This results in projects going over budget, designers having to choose sub-par systems as a  more...

Behavioral Based Interviewing: The Next Evolution BenefitsBecause your organization can never be greater than the sum of its parts, your success is determined by one key decision: Who gets hired? Yet fewer than 30 percent of hiring managers nationwide have had any real training in applicant interviewing skills (a fact supported by a University of Chicago research study concluding that basing a hiring decision on an interview is only 8 percent  more...

Commercial Landlord Tenant Law in California BenefitsToday's leasing environment in California is extremely challenging. Unemployment remains at its highest level in recent history, credit is tight and many commercial properties are under water. Nobody is sure what the future holds and this keeps a lot of people on the sidelines. This audio conference is geared to help you understand the current market dynamics, what kind of deals are  more...

Mobile Banking: Banking Without Borders BenefitsLike online banking, mobile banking is poised to revolutionize the industry, but it has stagnated in its infancy. Given the indispensability of cell phones and their broad capabilities, banks and technology providers are rapidly developing solutions that use cell phones to provide unparalleled convenience and value to customers. With the potential to competitively and geographically level  more...

Current Issues in Cell Tower Leases BenefitsThe wireless industry has built more than 250,000 cell sites in the United States in the past 20 years. But many more cell sites are needed as iPhones, iPads and the like strain existing network capacity with data, email, computer and video applications, as well as to fill gaps in coverage. New cell sites and significant modifications to existing cell sites will also be needed due to the  more...

Social Media Guidelines for Estate and Financial Planners BenefitsAttend this teleconference and learn how to diagnose and score current digital/web presence. You will be able to identify steps to build an effective experience taking advantage of the latest web 2.0 features. This teleconference will teach you how to apply a top-down messaging model to craft positions along the 'long tail' and organize communications to reinforce your brand. Gain a better  more...

Public Disclosure and Transparency: The New Form 990 BenefitsExempt organizations are subject to a variety of restrictions under the Internal Revenue Code regarding their lobbying and advocacy efforts. The new and redesigned Form 990 is intended to capture the level of these activities by exempt organizations. With the increased focus and disclosure of the activities of exempt organizations, organizations need to understand the limitations on these  more...

Administration of Pain Agents BenefitsYou will learn about using balanced analgesia with pharmacologic options for treating pain. This provides optimal analgesia and level of function for their patients. Discussion will include the importance of choosing the appropriate pain agent for the type of pain at the right dose. Learning Objectives - You will be able to discuss different types of pain medications. - You will be able  more...

Forums for Resolving Construction Disputes BenefitsWhen the parties to a construction contract are unable to resolve a change order request, the decision to pursue the matter beyond the administrative remedies defined in the contract can turn out to be a worthwhile investment or throwing good money after bad. Often the difference is related to the forum that has been chosen to resolve the dispute. As a result, contractors and owners, and  more...

Political Law Update: The Latest Developments in Election Law, Lobbyist Regulation and Political Activity Compliance BenefitsThe past two years have been a watershed period for the law of elections, politics and lobbying. At every level of government, across all 50 states, government regulation of elections, politics and lobbying is increasing in scope and changing rapidly. The Supreme Court's landmark decision in Citizens United v. FEC recognized the First Amendment right of business corporations to expressly  more...

New Developments in Greywater Irrigation Systems BenefitsDue to drought, climate change, groundwater over-drafting and sheer population increase, pressure is on developers and builders to conserve water in new developments. The focus for such conservation is on the landscape, which currently uses about half of all urban water. This teleconference will teach you what greywater really is, all the environmental and financial benefits of reusing it,  more...

An Introduction to L3Cs: Low-Profit Limited Liability Companies BenefitsThe current state of the economy has left many charities and businesses, all with great intentions, struggling for financial support. These organizations need to re-evaluate their business models to successfully adapt in this economic climate. This teleconference will provide advisors and business owners with a broad overview of a new hybrid for-profit/nonprofit business model: the  more...

Language to Avoid During Sales Conversations - Are Your Words Costing You a Sale? BenefitsHow many more sales could you or your salespeople make if they stopped making stupid mistakes and started giving totally awesome sales presentations? Suppose there was a way to get your prospects to remember and repeat what you say to others in their organization. Remember, every sales presentation is a captured or a missed opportunity. When you lose business you should have captured, you  more...

Advanced Microsoft Excel Formulas and Functions BenefitsEven if you are fairly comfortable with building formulas and functions in Excel , you might still be missing out by having overlooked some powerful functions or just not be aware of special capabilities, like array formulas. There's no question that Excel's 300+ functions give you tremendous capabilities to tackle a myriad of statistical, mathematical and financial challenges, not to  more...

How to Succeed at Selling to Difficult Customers BenefitsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and  more...

New Developments in Greywater Irrigation Systems BenefitsDue to drought, climate change, groundwater over-drafting and sheer population increase, pressure is on developers and builders to conserve water in new developments. The focus for such conservation is on the landscape, which currently uses about half of all urban water. This teleconference will teach you what greywater really is, all the environmental and financial benefits of reusing it,  more...

Integrated Project Delivery Principles and Building Information Modeling BenefitsMany in the facilities community, including designers, builders and owners, need a hand understanding IPD and BIM. What does it all mean? Who benefits and how? Some that have heard about IPD and BIM may be wondering how to either ask for it in their projects or implement these principles in their firms. There are some basic concepts in IPD and BIM that can be used in every project large or  more...

Internet and Email: Monitoring Employee Conduct BenefitsTechnology has made privacy issues a hot bed of legal, moral and ethical debate. The development of new technology in recent years has created the ability to access seemingly limitless information resources and has changed irrevocably the way business is conducted. Companies literally have the world at their fingertips. The ever increasing developments in technology will only add to the  more...

Major Issues in WiMAX Tower Leases and Zoning BenefitsHigh speed over the air broadband service for your computer, home or office, often called WiMAX service, is being rolled out in more than 80 U.S. metropolitan areas in 2009 and 2010. WiMAX is like Wi-Fi computer service, but covers an entire city or county. WiMAX will lead to more leases of land for communications towers because an entire new set of antennas and some new towers will be  more...

Understanding the Basics of Lean Accounting BenefitsAs mid level manufacturing firms migrate to advanced manufacturing processes, they have become uncertain about the ability of traditional cost accounting tools to provide meaningful and accurate measurements. This teleconference outlines a hands-on view of the process needed to evaluate, establish and maintain lean accounting in a mid-level manufacturing environment. While lean accounting  more...

Revised Federal Form 1065 BenefitsMore and more businesses are choosing to operate in the form of limited liability companies and being taxed under the partnerships rules as a pass through entity. The preparation of a partnership income tax return is becoming increasingly more challenging as the IRS increases the level of transparency and reporting. The purpose of this teleconference is to highlight important areas for  more...

Payroll Hiring Issues: Forms and Tax Credits BenefitsMany employers want to increase their level of payroll tax compliance by implementing policies and procedures with respect to obtaining necessary information from new hires that is related to the processing of payroll and payroll taxes. This teleconference will assist you in evaluating your current new hire process as it relates to the completion and filing of specific payroll related  more...

Developing Safety Incentive Programs to Reduce Workers' Compensation Claims BenefitsOrganizations are constantly challenged to improve their results, in order to stay viable as an entity in the competitive marketplace. A key source of preventable costs is losses associated with Workers' Compensation insurance claims, and their related expenses. Safety incentive programs are a commonly used technique to obtain a step-level improvement in outcomes. Join us for this  more...

Building Performance Benchmarking Strategies BenefitsGovernmental entities and private corporations in the United States and worldwide, face an enormous challenge to improve the performance of the built environment. The CO2 and energy reduction targets that are being discussed in pending legislation will require huge investments in the existing building stock over the next 25 years, whereas the performance targets for new buildings will far  more...

Managing Benefit Options for Part-Time Employees BenefitsAs the U.S. economy recovers and restructures, many employers find themselves employing more of their workforce on a part time basis. Additionally, in hard to recruit fields such as health care, or with entry level employers such as retailers, part-time employment is the norm and may account for more than 50% of the workforce. Employers struggle with how to design a program that will  more...

How To Prevent Construction Projects From Going Bad nIn today's economy, the construction process may have become more risky than ever. This teleconference focuses on actions you can take to keep your project pointed toward success. It addresses the steps that can and should be taken to help anticipate, identify and manage the problems inherent in the construction process. n nThis teleconference is intended to benefit attendees who want to have a  more...

Crisis Intervention Team Training for Law Enforcement for the 21st Century nEstimates run as high as 1 in 5 (20%) of 911 emergency calls to law enforcement involve some component of mental illness component and many reach crisis level. Typical law enforcement training is focused on projecting authoritative persona, command and control, and follow my directions or else. These tactics often lead to use of force and injury for all involved parties. Some lead to litigation  more...

Payment Fraud nAs a business owner, how do you know your customers are who they say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for  more...

Mitigating the Impact of Construction Projects: Hurdles to Project Success nAll construction projects have impacts on their surroundings, including neighbors, businesses, communities and the physical environment. These impacts frequently are the center of controversy surrounding a project and can lead to unnecessary delays, lost productivity, added project costs and bad public relations. This teleconference will provide you with practical strategies for identifying and  more...

Overcome Your Competition: Stand Out in a Crowded Marketplace nYear in and year out, sales professionals invest their time and their organizations' money along with leveraging high-priced resources in sales pursuits, but walk away with no fruit for their labor. This percentage varies from company to company, but on average the percentage of opportunities pursued and not closed is well over 50 percent! Extensive studies have proven this excessively high  more...

Capital Improvements for Condominium and Homeowners' Associations nThe common elements of all forms of community associations are in a never ending cycle of deterioration. It is the fiduciary responsibility of the association's board of directors to protect and maintain the community. It is not optional to address the physical condition of the community in a well-considered manner. This teleconference will help you develop strategies. The board itself needs to  more...