-fundamentals eBooks

Fundamentals of Project Management Course Description: Fundamentals of Project Management will introduce you to the basic philosophy and principals upon which PM methodology is based. The course consists of an introduction to basic PM theory, concepts, and tools of which you, the prospective project team member, must have a working knowledge. Course Objectives: The purpose of Fundamentals of Project Management is to  more...

CIPT Accelerated Course Content This customized Cisco course is a five-day course intended for personnel who will implement, configure, and support a Cisco IP telephony solution. It is a combination of CIPT1 and CIPT2. The course prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. It focuses on Cisco CallManager, the call routing and signaling component for the Cisco IP  more...

Corporate Group Customer Service Training For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced  more...

Customer Service Training Certificate Program A complete course in Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the  more...