Lessons on -service DVD - Training Resources

V1-Fundamentals of Telecom 1 Teracom's self-paced DVD-video courses: ideal for learning about telecom, datacom, networking, IP, MPLS, Voice over IP and wireless outside of structured seminars. Each course comes with an approx. 2-hour full-color multimedia DVD-video, a comprehensive workbook/ textbook with copies of all graphics and detailed reference notes that are sure to be a valuable reference for years to come; plus a  more...

V4-Understanding Networking 1 Teracom's self-paced DVD-video courses: ideal for learning about telecom, datacom, networking, IP, MPLS, Voice over IP and wireless outside of structured seminars. Each course comes with an approx. 2-hour full-color multimedia DVD-video, a comprehensive workbook/ textbook with copies of all graphics and detailed reference notes that are sure to be a valuable reference for years to come; plus a  more...

V9-Understanding Voice over IP 2 Teracoma ™s Understanding VoIP is a comprehensive set of multimedia video courses on DVD designed for those needing to get up to speed on and understand Voice over IP technologies, buzzwords, jargon and mainstream solutions, and importantly, the ideas and fundamental concepts underlying VoIP, independent of any particular vendora ™s viewpointa knowledge you cana ™t get reading  more...

THE WILLIE FACTOR: How to Be Extraordinary in Sales and Service (Joel Weldon) When a typical taxi ride from the airport to a hotel turns out to be everything but ordinary, Joel Weldon discovers an amazing man who redefines what it means to sell and serve. Buckle your seat belt and get ready for a fascinating journey, as Joel helps you relive the adventures of Willie, and the amazing difference that anyone can make, when they have passion for their work, and pride in  more...

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) This exciting and idea loaded seminar is Michael Wickett s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative  more...

WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly) For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to  more...

THE MASTERSTREAM METHOD: Precision Sales & Management Tools for Dramatically Increasing Productivity (T Falcon Napier) This revolutionary sales skills program teaches audience members how to monitor and manage the critical ingredient that determines if, and what, their prospects will buy and when they ll take action. This program is not a re-hash of the basics, but practical and innovative tools for more powerfully influencing others. You ll learn the 5 phases of the sales process in a way you ve never heard  more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) With the ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic  more...