Instructor Led -service Training

WebLogic Server 910 System Administration This course trains system administrators and data center personnel on techniques for installing, configuring, deploying, and securing distributed, clustered systems deployed on BEA WebLogic Server 10. This training focuses on techniques for building high-availability, clustered configurations to ensure applications uptime of 99. 999%. Methods for hardening the implementation to provide reliable  more...

WebSphere Commerce V7 Hands-on Training for Developers In this 5-day instructor-led course, students build on the skills developed in course SW868, Introduction to IBM WebSphere Commerce V6 Store Development, and learn how to customize the key features of IBM WebSphere Commerce V6 with Feature Packs 2 and 3. 0. 1. In-depth lectures cover the skills and knowledge students need to customize an IBM WebSphere Commerce site. Lecture topics include  more...

Websphere Process Server and Business Integration using WID This class teaches students how to build and deploy process integration solutions using IBM WebSphere Integration Developer and WebSphere Process Server. The class covers the concepts, architecture, components, processes, and procedures involved in implementing a business integration solution. WebSphere Process Server, which supports a service-oriented architecture (SOA), is the ideal platform  more...

WebSphere Message Broker V7 Developer Workshop This 4-day instructor-led course provides an advanced view of the WebSphere Message Broker product, with a focus on using WebSphere Message Broker to develop, deploy, and support platform-independent message flow applications. These applications use both point-to-point and publish-and-subscribe messaging topologies to transport messages between service requestors and service providers, and they  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Yoga Teacher Training - 200 hour Basic Certified Yoga Teacher at the 200 hour level This program is meant for those students who wish to learn yoga and meditation to share with others, or use for their personal growth and healing. Yoga teachers, practitioners in health and helping professions, meditation teachers, spiritual healers, Reiki masters, therapeutic body workers, therapists, as well as those interested in natural self-care  more...

How to Start a Laundry Business INTRODUCTION: The laundry shop business has a bright potential. Every year it is getting harder to get a "labandera". Besides this, more and more households now have both husband and wife going to work. Many working wives now turn over this chore to a laundry shop. College students too often would rather outsource their laundry whenever they could afford it. This seminar offers a practical guide  more...

How to Start a Catering Business Catering is a high potential business that is very popular. The seminar focuses on the business and operations aspect of catering. Key secrets of the trade that can only be revealed by experienced caterers are to be taught in this seminar. To be tackled are the essential equipment and tools needed to get started in catering. Menu planning, costing, preparation, service, control methods, and  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

Upstream Oil & Gas Accounting & Contracts Objectives: By the conclusion of the specified learning and development activities, delegates will be able to * Demonstrate an understanding of the oil and gas industrial and the activities of each sub-sector * Demonstrate an awareness of the salient issues associated with the development of the United States oil and gas industry, as a mark car to International oil and gas exploration  more...

Customer Service Training Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.  more...

How to Start a Spa Business Seminar INTRODUCTION: The spa business is one of the fastest growing service of the booming wellness industry. With modern life now being so stressful, many people are opting to recharge by going to spas. Besides the domestic demand, foreigners too appreciate the skill and low prices of our therapists. This seminar will teach the participant the government requirements to put up a spa, operations, and  more...

Malaysian Industrial Relations and Employment Law Course Course Programme For Malaysian Industrial Relations and Employment Law Leading to Diploma a Postgraduate a in Malaysian Industrial Relations and Employment Law Part 1: Industrial Relations and Employment Law #1 Contents, Concepts and Issues Defining Industrial Relations A snapshots of International Industrial Relations Why Industrial Relations? The role of the government in  more...

Aviation Maintenance Management Course AVIATION MAINTENANCE MANAGEMENT FUNDAMENTALS OF AVIATION MAINTENANCE Part 1 a Why We Have To Do Maintenance Thermodynamics Revisited A Saw Blade has Width The Role of the Engineer The Role of the Mechanic Two Types of Maintenance Reliability Redesign Failure Rate Patterns Other Maintenance Considerations Establishing a Maintenance Program Part 2 a Development of Maintenance  more...

Advanced Oil Gas Accounting International Petroleum Accounting 3 General Contents, Concepts and Issues Day 1 a CONVEYANCES Mineral interests Types of interest Basic Working Interests (WI) Joint Working Interest Basic Royalty Interest (RI) Overriding Royalty Interest (ORI) Production Payment Interest (PPI) Net profit Interest Conveyances: General Rules Conveyances: Exchange and Poolings Farm a ins/ farm outs Farm a ins/ farm outs with a  more...

Advanced Oil and Gas Accounting International Petroleum Accounting 1 Day 1 - ACCOUNTING CONCEPTS and GOVERNANCE I. Accounting Concepts 1. The money measurement concept 2. The entity concept 3. The going concern concept 4. The dual aspect concept 5. The accounting period concept 6. Materiality (Proportionality) concept 7. The conservatism concept 8. Consistency concept 9. The realization concept 10. The matching concept 11. The cost concept II.  more...

Comprehensive Real Estate Management The content of the course: 1.) Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction - Deconstructing real estate management - Factors constituting an effective real estate management; - The Role of Real Estate  more...

Community Management Skills CONTENTS AND CONCEPTS - Developing A Business Plan The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information - Meeting Management Preparing the Agenda; Establishing Meeting Schedules; The Role of The  more...

Human Resource Management HRM in the Oil and Gas Industry Objectives: 1. Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personnel management and human resource management. within the oil and gas industry - Indicate the significant aspects in development of human resource management and personnel management within  more...

Telecommunication Systems Contents, Concepts and Issues Fundamentals and Voice Over IP - The Transition to Digital - Analog Signals-Slower, More Prone to Errors - Digital Signals - Adding Meaning to Signals-Codes and Bits - A Byte = A Character - Baud Rate Versus Bits per Second-Electrical Signal Rates Versus Amount of Information Sent - Codes-Adding Meaning to Bits - Measuring Speed  more...

Oil and Gas Operation for Oil and Gas Non-Technical Staff General Contents, Concepts and Issues 1. Oil and Gas Conceptual and Contextual Exploration - 3-D Seismic - 4-D Seismic - Abstract of title - Acidizing a well - AFE (Authorization For Expenditure) - Annular space - Annulus of a well - Anticline - API gravity - Associate gas - Barrel Standard - Basement rock - BCF (billion cubic feet) - Behind pipe - Biomass - Bleeding core -  more...

Tourism and International Relations A. COURSE OUTLINE: Module One - INTERNATIONAL ORGANISATIONS Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...

Tourism and International Relations Module 3 Course Outline Globalization and World Trade OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Internalize the phenomenon of globalization as, even though controversial, might be explained as the increasing worldwide integration in communications, culture, and economics; - Define Globalization in relation to the increasing  more...

Tourism and International Relations Modules 2 and 4 A. Module 2 A. 1 International Relations and Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political  more...

Tourism and International Relations Modules 1 and 3 A. Course Outline A. 1 INTERNATIONAL ORGANISATIONS OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an International  more...

Tourism and International Relations - Module 4 Module 4 International Tourism and International Relations 1. Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the economic values that are associated with tourism; - Calculate the likely contribution of tourism to a countrya ™s overall gross domestic product; - Position tourism as an a economic growth factora  more...

Travel and Protocol Management COURSE CONTENTS, CONCEPTS and ISSUES: I. Visa and Immigration Formalities - Visa Processing - Visa Arrangements - Passport Processing - Hotel Visa Processing - Business Travel Requirements - reservation II. General Travel Management - Nature of Strategic Public Relations III. Booking Arrangement - Hotel Reservation - Airline Reservation - Corporate Hotel  more...

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the  more...

Modern Marketing in a Consumer-Lead Environment Details of the course: 1. Objectives: By the conclusion of the specified learning and development activities, delegates will be able to: - Demonstrate a heightened understanding of the difference between customer needs and wants - View quality from the perspective of clients and customers - Evaluate existing marketing strategy, from the perspective of their effectiveness in our  more...

Managing Individual Performance The details of the modules: 1.) Human Resource and Performance Management OBJECTIVES: - Locate performance management in an appropriate context - Discuss the factors that are associated with poor performance - Exhibit their ability to take appropriate measures to improve individual and team performance - Establish and monitor targets - Determine the resources necessary to  more...

Organisation and Management an Introduction The details of the modules: 1.) Fundamentals of Organisational Analysis OBJECTIVES: - Distinguish between formal & social organisations - Distinguish between business and non-business organisations - List at least three characteristics of a formal organisation - List the key features of a collegia - Distinguish between power and authority - Distinguish - Between social & business  more...

Organisational Structure and Control Systems The details of the modules: 1.) Organisational Control Systems OBJECTIVES: - Demonstrate their understanding of the different bases of co-ordination - Determine the organisational benefits of Zero base budgeting - Determine the place of mutual adjustment, as a co-ordinating mechanism within specific organisational settings a determined by their sizes and stages of development, and work  more...

Organisational Design Structuring and Restructuring Organisations The details of the course: Course Objectives: - Suggest the approaches which might be adopted in designing an organization - Design an organisation adhering to the principles of horizontal and vertical relationship - Distinguish between the basic types of structure - Appropriately define organisational structure - Distinguish between organismic and mechanistic structures; - Explain the  more...

Modern Quality Systems and ISO 9000 The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: a. Creating a positive organisational image b. Lowering operational costs c. Reducing or averting product or service liability  more...

Modern Quality Systems The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: - Creating a positive organisational image - Lowering operational costs - Reducing or averting product or service liability  more...

Judge Seminar1 Dealing with Economic and Financial Crimes Content of the course: - Provide a technical and appropriate working definition of economic and financial crimes. - Make an assessment of the extent of public sector corruption in Nigeria and the rest of the world. - Assess the impact of globalization and media influence on economic and financial crimes proliferation. - Be in a position of strength to make assessments of the impact of  more...

ISO 9000 Quality Systems The details of the course: Objectives: - Demonstrate an understanding of the importance of quality standards - Explain what the International Organization of Standardizations (ISO) represents - Exhibit an understanding of the structure of ISO, as an organisation - Explain ISO code of ethics - Explain the benefits of ISO to organisations - Identify the hallmarks of the ISO as a brand -  more...

International Trade Promotion and Marketing A. Course Objectives: By The Conclusion Of The Specific Learning Activities, Delegates Will Be Able To: - Distinguish Between Different Approaches To Marketing And Their Underlying Philosophies - Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success - List The Different Stages In The Product Life Cycle - Demonstrate An Understanding Of Why  more...

Corporate Governance Principles and Practice A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Corporate Governance and Strategic Management A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Financial Accounting and Management Accounting PROGRAMME OUTLINE FINANCIAL ACCOUNTING Part One: A conceptual framework: setting the scene Module 1: Who needs accounting? Learning outcomes - Introduction - The development of a conceptual framework - The Statement of Principles - Types of business entity - Users and their information needs - General purpose or specific purpose financial statements? - Stewards  more...

Conveyancing and Property valuation The outline of the course: Objectives: - Distinguish between a basic survey and a full structural survey - Determine when a full structural survey is necessary - Argue on the cost effectiveness of a structural survey - Detail the factors that should be taken into account when conducting a commercial property valuation - Relate the pertinent factors in private property valuation -  more...

Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4.  more...

MSc Human Resource Training and Development Management A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. -  more...

Human ResourceManagement a Practitioners Approach The Objectives of the course: MODULE 1.: Human Resource and Personnel Management - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - Demonstrate an appreciation of important of welfare in the development of personal management and human  more...

Subsea Pipeline Engineering with Andrew Palmer Roger King Subsea pipelines are the arteries of the offshore industry, and around the world more than 18, 000km are in service. Part of almost every project, they often form a large component of project cost. This course will provide a complete and up-to-date overview of the area of Subsea Pipeline Engineering, taking delegates through the pre-design phase, design, construction, installation, operation and  more...

Well Intervention and Productivity with Howard Crumpton 21 - 25 November 2011 Well interventions have a large opportunity to enhance well production if correctly designed and implemented. Conversely they can have a large negative impact on production if theya ™re not. The Well Intervention & Productivity School (WIPS) is designed to help well intervention specialists, well service supervisors, and petroleum engineers become more aware of the problems that can arise  more...

Interpretating and Managing Charterparty for Supply Vessels 26 - 28 April 2011 OSV Owners and the Charterers engage in very complex and high risk ventures with the prime objective of maximizing returns and minimization of risks. There is no benefit for either Party to be entangled in commercial or contractual disputes. But due to the abundance of uncertaintiesa ™ in the Offshore E & P business, priorities of the parties may differ, giving rise to conflicts. Conflicts  more...

3rd Run in Asia Subsea Pipeline Engineering 7th - 11th March 2010 Kuala Lumpur Subsea pipelines are the arteries of the offshore industry, and around the world more than 18, 000km are in service. Part of almost every project, they often form a large component of project cost. This course will provide a complete and up-to-date overview of the area of Subsea Pipeline Engineering, taking delegates through the pre-design phase, design, construction, installation, operation and  more...

Subsea Pipeline Engineering 29 - 02 December 2010 Subsea pipelines are the arteries of the offshore industry, and around the world more than 18, 000km are in service. Part of almost every project, they often form a large component of project cost. This course will provide a complete and up-to-date overview of the area of Subsea Pipeline Engineering, taking delegates through the pre-design phase, design, construction, installation, operation and  more...

Training to Reduce Unscheduled Events (T.R.U.E) This highly acknowledged 5 day training course promotes the reduction of downtime in rig operations. It aspires to increase the understanding of this occurrence and the causes behind it. The course examines in detail how to develop a well and its rig specific action plan in order to create a clear plan to control escalating costs.  more...

Recipe for Success If youa ™ve ever stepped into the kitchen of a busy restaurant, youa ™ll realise why the likes of Gordon Ramsey have attained their hellish reputation for a sharp tongue and an even sharper temper. In this game, teams will be a waltzinga ™ between attaining perfection while keeping the realities of a time limit in check a all under the guidance of a professional chef from an  more...

Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.  more...

Predictive Analytics World, April 25-26, 2012 in Toronto Predictive Analytics World, April 25-26, 2012 in Toronto (www. pawcon. com/ toronto/ 2012) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives:  more...

Predictive Analytics World, March 4-10, 2012 San Francisco Predictive Analytics World, March 4-10, 2012 in San Francisco (www. pawcon. com/ sanfrancisco) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives:  more...

Predictive Analytics World for Government Sept 12-13 in Washington DC Predictive Analytics World for Government, Setpember 12-13, 2011, in Washington, DC (pawgov. com), is the first vendor-neutral predictive analytics conference for the government, designed to help agency managers understand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive  more...

Comptia A The CompTIA A Certification course is the first step in the preparation for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician. The course will present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure,  more...

HTML Level 3 While using the Internet, you might have encountered many websites that are aesthetically appealing and also provide you with world class service. As a web designer, you would like to create and design a website that attracts many users. In the HTML Level 3 course, you will apply the best practices of web design and create a website that enhances the usability and interactivity of the web  more...

Customer Service Via Phone and Email You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of  more...

Google Adwords For Businesses You will create an AdWords account, run an ad campaign, and track the performance of ads. Target Student: This course is for small business owners, members of marketing departments, those seeking a career change wishing to become Google AdWords professionals, and web designers seeking to offer AdWords as an additional service to clients. Upon successful completion of this course, students will  more...

Cold Fusion A-Z You already know how to create static Web sites using HTML. Now you want to expand your capabilities as a Web developer to creating Web applications that you can't create in HTML. This course includes creating dynamic sites with ColdFusi During this course, including computer lab time, students will be provided with the information necessary to complete the following objectives: Build dynamic  more...

Dental Coding This course provides instruction and exercises in: Dental Terminology The Claims Process The ins and outs of Dental Coding Dental documentation and how to interpret it Managed Care to Fee For Service Insurance Plans  more...

Windows Server: Managing a Microsoft Network Environment Students will learn how to manage the various aspects of a Windows Server network. This includes implementing DHCP and DNS services, managing Active Directory objects, setting up Active Directory security, and managing and troubleshooting Active Directory replication. It also includes using Group Policies to manage workstation environments and deploy applications, configuring Remote Access Service  more...

E-Commerce Strategy A-Z Day 1 of the course is designed to provide the student with a basic understanding of some of the fundamental concepts related to E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise  more...

ITILV3 Foundation Training Certification In Bangalore By QLogy With 100 Passing Warranty 1800-200-200-3 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

IQM Training at Chennai- Contact Service desk 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

IQM Training at Bangalore- Contact Service desk 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 PPOSD Training At Bangalore- Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 SOASS Training Chennai - Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training Chennai - Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training At BangaloreContact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training At Bangalore- Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training Certification With 100 Passing Warranty Delhi Contact Service Desk 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training with 100 Passing warranty QLogy - Pune QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training At Delhi Contact Service Desk 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIL V3 Foundation Training At Bangalore Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIl V3 SS Training In Bangalore Contact Service Desk1800-200-2003 QLogy wishes you a Joyous and Prosperous New Year. QLogy has a credit of introducing offers every year. This New Year, QLogy offers you never before discounts on its training services across India. We strive hard to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012 OFFER  more...

ITIL V3 Foundation Training Chennai Bangalore - Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. This  more...

ITIL V3 Foundation Training At Bangalore - Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. This  more...

ITIL V3 FOUNDATION TRAINING AT BANGALORE-1800-200-200-3 Dear Professionals, Greetings From QLogy ITIL V3 Foundation Training in Bangalore!!!! About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and  more...

ITIL V3 Foundation ITIL is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala ™s understanding of, and competence in, IT Service Management as described in the 1. ITIL ® Service  more...

ITIL V2 Service Manager Objective: Provide knowledge and skills to plan the ITSM processes, and support the optimization of those processes. The ITIL Service Manager Training course consists of two training blocks in which the theory is considered in more detail and the practical implementation is discussed and practiced with case studies. The ITIL Service Manager is one of the industrya ™s most rigorous  more...

ITIL V2-V3 Service Manager Bridge This qualification will bridge the gap between the ITIL Managera ™s Certificate in IT Service Management and the ITIL Expert in IT Service Management. This course is only intended for those holding a valid ITIL Managera ™s Certificate in IT Service Management based ITIL versions 1 and 2. ITIL ® considered as the de facto standard for managing a business focused, cost effective IT  more...

ISO 20000 Foundation ISO/ IEC 20000 is the world wide standard / baseline / common reference point for IT Service Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts: 1. ISO/ IEC 20000-1:  more...

ITIL V3 - SO Training Service Operation is about delivering on the promises made during the Strategy and Design phases of the Service Lifecycle. It achieves this by making sure that the people, processes and technology that deliver IT Services are all working to the same set of objectives. Service Operation is not just about managing the service or just about managing the infrastructure. It is about achieving a  more...

ITIL training in Hyd ITIL is the most widely accepted approach to IT service management in the world and obtaining some ITIL certification training will definitely help your chances of passing the certification to become a certified professional within the industry. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous  more...

ITIL Training in Hyderabad with 100 Passing Warranty Contact Mobile Number: 9390560020 Landline Number: 040-40157326 Dear Professionals, QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like  more...

ITIL Intermediate Training Service TransitionRCV Hyderabad with 100 Passing Warranty - QLogy Contact Mobile Number: 9390560020 Landline Number: 040-40157326 Dear Professionals, QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like  more...

ITIL V3 Training in Bangalore Starts From 12th 13th June QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. We are  more...

ITIL V3 Intermediate Level - Lifecycle Module - Service Operation by QLogy About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an  more...

ITIL V3 Intermediate Lifecycle Modules - Service Transition Training in Mumbai About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an  more...

ITIL V3 RCV Training Dear Professionals, QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has  more...

ISO 20000 Foundation Training ISO/ IEC 20000 is the world wide standard / baseline / common reference point for IT Service Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts: 1. ISO/ IEC  more...

ITIL V3 Expert Package Trainings and Exams - QLogy - Hyderabad Dear Professionals, We have come up with a new offer i. e. ITIL Expert Package through in V3 Tracka You can select either capability or Lifecycle route to become Expert. QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... Below are the details for the same: - ITIL V3 Capability Modules+  more...

ITIL training in Hyderabad QLogy is one of the top companies in India which is delivering Training and Consulting the Fortune 500 companies in regard to ITIL Implementation. ITIL V3 Foundation training in Hyderabad with 100% passing warranty by QLogy Management Services. QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... IT  more...

ITIL V3 Expert Package This is the package product which comprises of ITIL V3 Capability or Lifecycle module & ITIL V3 Managing Across Lifecycle so that you can become ITIL Expert through V3 Track. This is inclusive of: - Traning for all modules - Certification Cost for all modules - Accredited Course Material - 100% Passing warranty - eLearning Module (http://myLMS. QLogy. com) - 2 time tea/ coffee with  more...

EXIN CERTIFIED ITIL WORKSHOP IN PUNE ON EVERY WEEKEND BY QLOGY Dear Professionals @ PUNE , Greeting from QLogy ITIL V3 Foundation Training in PUNE!!!! About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and  more...

ITIL V3 Foundation Training Certification In Hyderabad QLogy 1-800 200 200-3 Dear Professionals, Greeting From QLogy. We have a batches scheduled for ITIL V3 Foundation Training in Hyderabad on 8th & 9th jan 2011, 29th & 30th Jan 2011. with 100% Passing warranty. Register early to get discounts. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards  more...

ITIL V3 Foundation Training In Pune on 15th 16th Jan 2011 QLogy ITIL V3 Foundation Training in Pune on Every Weekend by industry leaders with 100% Passing Warranty. Register early to get discounts. upcoming batch is on 15th & 16th Jan 2011. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO  more...

ITIL V3 Foundation Training Certification In Hyderabad QLogy 02022933336 ITIL V3 Foundation Training in Hyderabad on 26th & 27th Feb 2011 with 100% passing Warranty by QLogy Management Services Pvt Ltd. Register early to get discounts. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy  more...

ITIL V3 Foundation Training Certification In Mumbai QLogy 02022933336 ITIL V3 Foundation Training in Mumbai on 19th & 20th Feb 2011 by industry leaders with 100% passing warranty. Register early to get group discounts. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house  more...

PMP TRAINING AT BANGALORE Dear Professionals, Greetings From QLogy... PMP training in Bangalore with 100% passing warranty.... About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training,  more...

ITIL TRAINING AND CERTIFICATION AT CHENNAI ON FEBRUARY 2011 Dear Professionals, Greetings From QLogy... ITIL V3 Foundation Training in Chennai on 12th and 13th February'2011.... About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for  more...

ITIL 2011 Foundation Training QLogy Call Us 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

ITIl V3 Foundation Training In Bangalore - Contact Service Desk1800-200-2003 ITIL V3 Foundation Training inBangalore with 100% Passing Warranty. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service  more...

ITIL V3 Foundation Training Certification with 100 Passing Warranty QLogy - 1800 200 200-3 About QLogy : QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an  more...

Weblogic 103 Administration Training Description: WebLogic Server has been one of the most advanced, feature rich, commercial and Java Enterprise Edition compatible application servers. Version 10g brings with it the many improvements of Java Enterprise Edition 5 and a wealth of new capabilities. Objectives: This course trains system administrators and data center personnel on techniques for installing,  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

Creating Performance-Based SOWs This 2-day Creating Performance-Based SOWs program teaches participants how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Warehousing and Materials/Inventory Management During this 3-day program participants will learn how to measure and evaluate warehouse operation performance to improve warehouse efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement;  more...

Oracle CRM Oracle CRM Oracle 11i CRM Course Title Duration 11i eBusiness Suite Essentials for Implementers 2 Days 11i Sales Fundamentals 4 Days 11i Marketing Fundamentals 4 Days 11i Contract Fundamentals 3 Days 11i Service Request Fundamentals 4 Days http://www. iwarelogic. com/ course_catalog. htm#CRM Oracle CRM Oracle 11i CRM Course Title Duration 11i eBusiness Suite  more...

Fundamentals for Business Analysts Siebel 80 Fundamentals for Business Analysts (Siebel 8. 0) What you will learn: Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also  more...

Oracle R12 CRM Training R12 Oracle Common Application Components Fundamentals Ed 1 - 3 Days R12 Oracle Marketing Fundamentals Ed 1 - 4 Days R12 Oracle Sales Fundamentals Ed 1 - 4 Days R12 Oracle Service Fundamentals Ed 1 - 4 Days R12 Oracle Depot Repair Fundamentals Ed 1. 1 - 2 Days R12 Oracle Field Service Fundamentals Ed 1 - 3 Days R12 Oracle Service Contracts Fundamentals Ed 1 - 3 Days  more...

Oracle R12 HRMS Training R12 E-Business Suite Essentials for Implementers Ed 1 - 3 Days R12 Oracle HRMS Work Structures Fundamentals Ed 1 - 2 Days R12 Oracle HRMS People Management Fundamentals Ed 1 - 2 Days R12 Oracle HRMS iRecruitment Fundamentals Ed 1 - 2 Days R12 Oracle Payroll Fundamentals: Configuration (Global) Ed 1 - 2 Days R12 Oracle Payroll Fundamentals: Administration (Global) Ed 1 - 3 Days R12 Oracle  more...

Oracle 11i CRM Training 11i eBusiness Suite Essentials for Implementers - 2 Days 11i Sales Fundamentals - 4 Days 11i Marketing Fundamentals - 4 Days 11i Contract Fundamentals - 3 Days 11i Service Request Fundamentals - 4 Days  more...

Rules of Trust Administration Benefits strong Avoid missteps in trust administration - discover techniques to help you along the way. /strong Your professional advice and trust knowledge is essential to your clients - make sure you're giving them your best. Attend this innovative seminar and learn to juggle trust complexities while remaining focused on what really matters: your clients' needs. Discover ways to recognize the  more...

Estates and Trusts Benefits strong Avoid errors and penalties in trust and estate accounting - minimize your client's tax and heartache. /strong Save your clients' hard-earned money - and avoid legal battles - by learning trust and estate essentials. Come to this seminar and let our experts show you how to transfer assets in a tax-efficient manner. Get the most up-to-date strategies to minimize your errors and  more...

Trucking Litigation and D.O.T. Regulations Benefits strong Jump-start your next case by getting up-to-date on trucking regulations and litigation tactics. /strong Drug and alcohol testing, CDL standards, driver qualification rules, hours of service, hazardous materials - navigating the labyrinth of trucking regulations and thorny issues is a challenge even for experienced professionals. Maneuvering through this maze in the dark is just  more...

World Class Customer Service Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it  more...

Customer Service Professional Course 100: The Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself  more...

Five Star Teamwork - Team building workshop in the Philippines Ita ™s a commonly used term in the language of business. Ita ™s essential for successfully competing in an ever-changing global marketplace. Ita ™s necessary in order to combat the tide of shrinking resources and meet the need of doing more with less. Ita ™s a strategy a a tool a a buzzword. The a ita is TEAMWORK. And it also happens to be one of the most misunderstood  more...

Collection Law: The Good, the Bad and the Profitable Benefits strong Discover how to navigate the minefields of collection law with ease. /strong Join us for this innovative seminar and get up to speed on important collection practices. Understand the intricacies of a typical collection case. Get a handle on complicated issues surrounding judgment collection procedures. Avoid problems down the road by protecting yourself and your company - find  more...

Negotiating Success Negotiating Success! is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Success! is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for  more...

Building Team Success Building Team Success is a dynamic training program that moves individual participants to powerful self discoveries about how they work within teams. And then entire teams discover how they can work more effectively as a cohesive unit and with other teams. This highly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop  more...

The Leadership Edge The Leadership Edge is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Internet Tax Research Internet Tax Research - Find out how to be the one your organization relies on. In our fast-paced accounting world, we re often asked to find information about state and federal tax issues sometimes at a moment s notice. Attend this teleconference and get the practical tips you need to be an effective Internet researcher. Get a firm grasp of how to research legislative history and case law.  more...

Collaboration in the Classroom: Implementing Effective Co-Teaching Arrangements Implementing Effective Co-Teaching Arrangements - Students with special needs are increasingly being served in general education classes and more and more educators are being asked to co-teach to meet those diverse needs. However, though co-teaching continues to be used as a service delivery option in the inclusive classroom, many educators report that they are unfamiliar with the strategies  more...

Service Oriented Architecture for Architects IBM Edition Service Oriented Architecture (SOA) shows demonstrable signs of simplifying software integration. It can reduce the cost of integration significantly. Organizations are beginning to architect new integration solutions following the SOA approach. This course delves deep into various architectural aspects of SOA. It starts with the Service Oriented Analysis and Design. This will help the  more...

Service Oriented Architecture (SOA) Immersion Bootcamp The chief goal of this class is to teach how to build a SOA application from ground up. It covers the full lifecycle of a SOA project - requirements gathering, design, implementation and testing. If you are getting started with SOA development, this class offers a wonderful opportunity for your development team to get a concrete idea for how a SOA application is built. The course consists  more...

Mastering Service Oriented Analysis and Design SOA requires a new methodology for analysis and design. This class is designed for the Business Analysts (BA). The course contains comprehensive coverage of the theory of analysis and design for SOA applications. You can get a complete list of other SOA2 classes at http://www.wintrac.com/courses/coursesSOA2.asp  more...

Designing and Developing Higher Performance Web Services Building a web service is easy. Many products provide WS APIs right out of the box. Those that do not can readily be service-enabled. Virtually any modern homegrown application can be made to expose a service interface with the addition of a handful of annotations. As a last resort, applications can be service-enabled by crafting a simple Web service wrapper. Building services is easy. Building  more...

Introduction to Web Services Primary goal of this course is to explain how you can benefit from Web Services. It proceeds to explain various topics such as SOAP, WSDL, UDDI, JAX/ RPC and WSIF. For each technology, we explain the primary motivation behind it and how it may help you solve a problem. Students will use this training to learn to develop the required WS components (both server and client side). Additionally, an  more...

Testing SOA Applications This course provides a brief introduction to the concept of testing Service Oriented Architecture (SOA) based applications. SOA testing introduces new challenges. This course starts with an overview of SOA fundamentals and then looks into what is involved in testing SOA applications. The course also looks into some of the popular SOA testing tools in the market and demonstrates features of one  more...

SOA Best Practices for Business Training Service Oriented Architecture (SOA) is a popular and innovative approach to Enterprise Application Integration (EAI). It is process-centric, leveraging Business Process Management (BPM) techniques, and inundated with standards and strategies, necessitating formal governance. With so many facets to SOA, and the break-neck pace of the industry, it is no wonder that organizations are in need of solid  more...

Service Oriented Architecture SOA for Managers Service oriented Architecture (SOA) shows demonstrable signs of simplifying software integration. It can reduce the cost of integration significantly. The approach is not new but may be a paradigm shift for many organizations. This is analogous to e-Business, which is essentially client-server computing, but ushered many new possibilities. This no-nonsense course is designed for the IT  more...

Application Modernization and SOA Concepts This 2-day course will explore the trend around a application modernizationa ™ and introduce you to a wide range of techniques and strategies for modernizing legacy systems including Service Oriented Architecture (SOA), Business Process Management (BPM), Web services, Message Oriented Middleware (MOM), and Web 2. 0. Special emphasis will be giving to SOA and service-based solutions for  more...

SOA Foundation Workshop This 3-day course will introduce you to SOA (Service Oriented Architecture), one of the most popular business initiatives among corporations and government organizations today. Service Oriented Architecture provides a more agile and comprehensive way to integrate information systems and businesses processes than more traditional approaches. Students will be exposed to a broad range of enterprise  more...

Fast Track to Web Services and Java Web services are designed to allow Web-based access to distributed software and business services. They bring a standard, open service architecture to component development that allows them to be accessed over the Web with standard protocols such as HTTP and standard XML formats for messages and service descriptions. Web services are still evolving rapidly, and this course will give you a thorough  more...

Fast Track to SOA and Java Web Services JAX-WS Web services are designed to allow Web-based access to distributed software and business services. They bring a standard, open service architecture to component development that allows them to be accessed over the Web with standard protocols such as HTTP and standard XML formats for messages and service descriptions. This course will give you a thorough understanding of the current Web services  more...

Fast Track to SOA and Java Web Services (JAX-WS ) on the JBoss Application Server Web services are designed to allow Web-based access to distributed software and business services. They bring a standard, open service architecture to component development that allows them to be accessed over the Web with standard protocols such as HTTP and standard XML formats for messages and service descriptions. This course will give you a thorough understanding of the current Web services  more...

Fast Track to SOA and Java Web Services (JAX-WS) Web services are designed to allow Web-based access to distributed software and business services. They bring a standard, open service architecture to component development that allows them to be accessed over the Web with standard protocols such as HTTP and standard XML formats for messages and service descriptions. This course will give you a thorough understanding of the current Web services  more...

Fast Track to Hibernate Using Hibernate For Java Database Access Hibernate is an open source object/ relational (OR) persistence and query service for Java. Hibernate lets you develop persistent classes following common Java idioms - including association, inheritance, polymorphism, composition and the Java collections framework. The Hibernate Query Language, designed as a minimal object-oriented extension to SQL, provides an elegant bridge between the  more...

SAP Enterprise Resource Planning Course This course is designed specifically for members of an organization that would like to obtain an overview of core SAP functionality. The goal of this course is to teach participants SAP basic, SAP Netweaver, Human Capital Management, Procurement, Product Lifecycle Management, Manufacturing Execution, Inventory Management, Warehouse Management, Sales Order Management, Enterprise Asset Management,  more...

SOA and Java Web Services JAX-WS Web services are designed to allow Web-based access to distributed software and business services. They bring a standard, open service architecture to component development that allows them to be accessed over the Web with standard protocols such as HTTP and standard XML formats for messages and service descriptions. This course will give you a thorough understanding of the current Web services  more...

VMware vSphere 4.1 Boot Camp This class is an intensive 5-day introduction to VMware's vSpherea including VMware ESXia 4 and vCentera 4. 1 delivered in 5, 10 hour days. It is intended for experienced Windows and Linux administrators who need to take charge of their VMware implementation/ operation and then drive it to the max. No prior virtualization experience is assumed, but a willingness to work hard is required!  more...

Desktop Virtualization with VMware View Desktop virtualization promises to be the next great wave in IT's ongoing quest to provide better service, higher availability, improved security, increased standardization and a more robust computing environment while lowering deployment, administration and infrastructure costs. Desktop Virtualization with VMware View 4. 5 is a 4-day intense introduction to desktop virtualization using  more...

Fundamentals of Customer Service Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. You can get a complete list of other Business Skills classes at  more...

Web 2.0 Analysis and Design for Web Oriented Architecture WOA This 2-day course will introduce you to Web Oriented Architecture (WOA) and the proper design Web 2. 0 applications. WOA represents an important movement within the IT industry. As organizations have adopted Service Oriented Architecture (SOA), Web Services, AJAX, Web 2. 0, and related technology solutions, a new breed of Web-based solution has emerged. As such, a disciplined and well-reasoned  more...

Windows Communication Foundation Using C# Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Advanced PowerBuilder Classic 12 Programming This course introduces students to advanced techniques used to develop fully functional, well performing business applications using the PowerBuilder Classic 12 IDE. Upon successful completion of this course, the student should be able to: Create standard reports, including TreeViews, graphs, crosstabs, and multi-group reports. Create RichText, nested, and composite style reports.  more...

Advanced Administration of WebSphere Application Server v5 This training course is meant for medium to large scale companies maintaining a complex WebSphere based web site. The course covers advanced topics in the area of Work Load Management (WLM), name service, security, script based automation and transaction management. After taking this course, students will be able to design a WebSphere based system that is more secure, easier to manage and  more...

COMPLETE JAVA WEB SERVICES This four-day course teaches students how to build Web Services and Web Service clients using Java Technologies. The class includes a high-speed introduction to XML syntax, namespaces, XML Schema, SOAP, and WSDL before exploring Web service client or server-side development in Java APIs and tools. The course focuses on implementation using Apache Axis, the most popular Java JAX-RPC implementation.  more...

JAX-WS Based Web Service Development Using Eclipse Training If you are a Java EE developer, you can gain complete mastery over Web Services development in Eclipse WTP and JBoss after taking this course. This course will teach you the theory behind XML schema, WSDL and SOAP. It will proceed to teach you various Java specifications that cover Web Services development (JAX-WS , JAXB and JSR 921). Advanced topics such as WS-Security, WS-Addressing,  more...

ITIL CAPABILITY COURSE OPERATIONAL SUPPORT AND ANALYSIS OSA Long gone are the days where the datacenter was in the basement and the "helpless desk" was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. The ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and  more...

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/ reseller/ service provider doesna ™t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the  more...

ITIL CAPABILITY COURSE RELEASE CONTROL AND VALIDATION RCV In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This RCV course provides the best practice knowledge required to build, test  more...

ITIL CAPABILITY COURSE SERVICE OFFERINGS AND AGREEMENTS SOA The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes. To do this, service providers perform a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, all while maintaining fiscal responsibility and making sound IT  more...

ITIL@ LIFECYCLE COURSE CONTINUAL SERVICE IMPROVEMENT (CSI) The old adage "If you are not moving forward, you are moving backwards,a sums up the need for organizations to continually improve service quality, operational efficiency and business continuity. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a  more...

ITIL@ LIFECYCLE COURSE - SERVICE DESIGN Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that ultimately will be used to transition  more...

ITIL@ MANAGING ACROSS THE LIFECYCLE (MALC) COURSE While implementing individual ITIL processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five (5) publications of the ITIL V3 core library, Our MALC class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business,  more...

ITIL@ LIFECYCLE COURSE - SERVICE TRANSITION The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL core library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. Embedded into  more...

ITIL@ LIFECYCLE COURSE - SERVICE STRATEGY Service Strategy is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 core library, this course focuses on designing, developing, and implementing service management, not only as an  more...

ITIL V3 Foundations This 3-day course covers the ITIL ® Version 3 best practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific  more...

Programming Advanced JAX-WS Web Services using JBoss 5.0 This course is for students looking to build and perfect their web service development knowledge. Starting from the basics of Web Service concepts (such as WSDL, XML schema, and JAXB), the student will learn all aspects of programming a JAX-WS 2. 1 web service. Additionally, advanced topics such as Web Services Interoperability (WS-I), WS-Reliable Messaging and WS-Addressing will also be covered.  more...

Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...

Introduction to AquaLogic ESB Development This course will provide each participant with an in-depth and comprehensive understanding of the BEA Service-Oriented Architecture and event-driven environment using the AquaLogic Service Bus. This course will focus on the concept of ESB in an SOA environment, SOA components, depict the role of the AquaLogic Service Bus, use of different adapters, integration with IDEs, building publisher and  more...

Introduction to Enterprise Service Bus This course will provide each participant with an introduction to the capabilities, features and abilities of Oracle Enterprise Service Bus for managing and deploying processes. ESB functions and capabilities, Service Component Architecture, communication methods, define the role of SCA components, discuss ESB communication patterns, depict use of business rules, human tasks, state machines and  more...

Microsoft SQL Server 2008 Reporting Services In this course, you will learn how to use SQL Server 2008 Reporting Services. Explore its basic architecture and gain a basic understanding of the components of SSRS 2008. Youa ™ll then explore tabular and list reports that employ datasets and data regions. As you progress youa ™ll learn to add custom expressions, custom functions and format your reports using Visual Studio 2008 and SQL  more...

Oracle Enterprise Manager 10g Grid Control This Oracle 10g courseware training guide book will teach how to deploy Oracle Enterprise Manager and effectively use the tool to administer and monitor the Oracle Database and Operating System. During this class participants learn the Oracle Enterprise Manager architecture, setup the console, use a variety of integrated applications, learn about reports, implement job- and event-based system  more...

DOTNET Distributed Applications Using C# This course provides a realistic, hands-on coverage of developing distributed applications using .NET and C#. It covers Web services in depth and introduces .NET Remoting. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. .NET remoting enables a .NET client  more...

CICS-TS Webservices CICS product to facilitate the integration of traditional CICS applications to the Internet. This is a process that started 5 years ago with the implementation of CICS/ TS 1. 3. CICS/ TS 3. 1 has continued this trend; today, CICS applications can talk to web browsers just as well as they can talk to web servers; with the introduction of web services and SOAP, they can also talk to UNIX and .NET  more...

CICS Transaction Server for z-OS Industry adoption and proliferation of Web Services capabilities into development platforms and tools are making it easier for companies to adopt a service-based development approach. The need for richer than HTML experiences and disconnected operations will lead most companies to adopt multiple user interfaces delivery architectures. Mainframes being excellent servers, it makes sense to have  more...

Lotus Domino R5 Administration Basics During this course you will install and configure the Domino Server and Domino Administrator. When you finish the course, the Server will be ready to service Notes clients. This course emphasizes security and replication--two primary features of the Domino Server. This is an intensely practical course, offering significant hands-on experience with the Domino Server and Domino Administrator  more...

Web Services and XML for C# Programmers This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET and C#. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how  more...

Web Services and XML Using Microsoft DOTNET and C# This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how to  more...

Web Service Fundamentals Using VB DOTNET and ASP DOTNET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and VB. NET. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP.  more...

Web Services Development using WebSphere Studio v5.1 This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the capabilities of Web Service within ecommerce applications. This seminar will illustrate the building, testing and deployment of Web Services, explore their fundamental capabilities, utilization of SOAP and XML, role of WSDL (Web Services Descriptive Language), use of UDDI registries  more...

Rational Application Developer v6.0 Migration This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the usage of J2EE v1. 4 abilities and development capabilities of RAD v6. 0. This seminar will focus on the transition of experienced developers to RAD v6. 0 for the building of Java Servlets, JSPs, JavaServer Faces, EJB v2. 1, role of Service Data Objects in EIS development, business  more...

Web Service Fundamentals Using C# and ASP DOT NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP. NET. It  more...

DOT NET Overview (dot net) This one day information-packed seminar provides an overview of Microsofta ™s new .NET technology. It should prove of value to developers and managers who are starting on a .NET project or who are evaluating this technology. The course opens with a discussion of the fundamental issues in developing applications in the web environment, leading to the concept of applications as a service.  more...

WINDOWS WORKFLOW FOUNDATION USING VISUAL BASIC 2005 In this three-day course, you will learn the prerequisites for Windows Workflow Foundation, how to handle exceptions in workflow applications, how to use work with Delay and Listen activities, when and how the workflow runtime persists and tracks information about a workflow, and how to maintain state between workflow Web Service method calls. You can get a complete list of other Dotnet classes  more...

Advanced Web Service Development Training (xml) This course goes beyond basic Web Service development and covers advanced topics such as Atomic Transaction, MTOM and Reliable Messaging. If you have already implemented Web Services based application interaction, you will be able to make them more reliable and fault resistant using the techniques mentioned in this class. This class is meant for the Java developers. If you are already familiar  more...

Developing Web Services with WebLogic This one-week course prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service  more...

Publishing and Discovery Using UDDI and Java (xml) ...-service publishing and discovery, specifically using the Universal Description, Discovery and Integration (UDDI) 2. 0 APIs and the Java API for XML Registries (JAXR) 1. 0. The relatively specific problem of Web-service publishing and discovery is first put in the broader context of Web registries, which manage a wide range of information types and instances. Students learn UDDI concepts,  more...

WINDOWS WORKFLOW FOUNDATION USING VISUAL C# 2005 In this three-day course, you will learn the prerequisites for Windows Workflow Foundation, how to handle exceptions in workflow applications, how to use work with Delay and Listen activities, when and how the workflow runtime persists and tracks information about a workflow, and how to maintain state between workflow Web Service method calls. You can get a complete list of other Dotnet classes  more...

Introduction to WCF Using C# Windows Communication Foundation (WCF) is Microsoft's new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Introduction to WCF Using Visual Basic Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Introduction to WCF Using Visual Basic (VS2008) Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Developing Web Services with WebLogic (xmlweb) This one-week course prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service  more...

Publishing and Discovery Using UDDI and Java ...-service publishing and discovery, specifically using the Universal Description, Discovery and Integration (UDDI) 2. 0 APIs and the Java API for XML Registries (JAXR) 1. 0. The relatively specific problem of Web-service publishing and discovery is first put in the broader context of Web registries, which manage a wide range of information types and instances. Students learn UDDI concepts,  more...

Web Services and XML for C# Programmers This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET and C#. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how  more...

Web Services and XML for C# Programmers This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET and C#. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how  more...

Web Services and XML Using Microsoft. NET and C# This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how to  more...

Web Service Fundamentals Using VB.NET and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and VB. NET. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP.  more...

Web Service Fundamentals Using C #and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP. NET. It  more...

Web Services Using C# and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP. NET. It  more...

Web Services Using Visual Basic and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and Visual Basic. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using  more...

XML and Web Services This course provides a brief introduction to the concepts of Service Oriented Architecture before discussing XML and Web Services. XML forms one of the key underlying technologies for enabling web services. You will learn the essentials of data interoperability using XML and well-formed XML documents. This course discusses XML Schemas in sufficient details that are used to define the valid  more...

Introduction to Rational Application Developer v6.0 This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the usage of J2EE v1. 4 abilities and development capabilities of RAD v6. 0. This seminar will focus on the transition of experienced developers to RAD v6. 0 for the building of Java Servlets, JSPs, JavaServer Faces, EJB v2. 1, use of UML diagrams, the role of Service Data Objects in EIS  more...

Web Services Development using RAD v6.0 This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the capabilities of Web Service within ecommerce applications. This seminar will illustrate the building, testing and deployment of Web Services, explore their fundamental capabilities, utilization of SOAP and XML, role of WSDL (Web Services Descriptive Language), use of UDDI registries  more...

SQL SERVER 2005 REPORTING SERVICES In this course, you will learn how to use SQL Server 2005 Reporting Services to create, execute, and manage reports. You will learn how to create tabular, matrix (cross-tab), and chart reports using Visual Studio 2005 and SQL Server 2005 Business Intelligence Studio. You'll explore creating reports with groups, expressions, conditional formatting, and parameters. The reports you create in the  more...

Developing Web Services using WebLogic This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the capabilities of Web Service within ecommerce applications. This seminar will illustrate the building, testing and deployment of Web Services, explore their fundamental capabilities, utilization of SOAP and XML, role of WSDL (Web Services Descriptive Language), use of UDDI registries  more...

AquaLogic BPM Programming BPEL Integration This course will provide each participant with an in-depth and comprehensive understanding of the BEA Service-Oriented Architecture and event-driven environment. This course will focus on the integration of SOA components, defining external SOA components (Databases, Web services, EJBs, AquaLogic Service Bus, etc), development of Web services, using messaging-enabled services, utilization of JMS,  more...

AquaLogic BPM Programming BPEL Essentials This course will provide each participant with an in-depth and comprehensive understanding of the BEA ALBPM Service-Oriented Architecture and event-driven environment and building activities that define a business process This course will focus on the concept of SOA environment, SOA components, role of BPM, syntax and architecture of BPEL, role of ALBPM Studio, development of SOA components using  more...

Introduction to BEA SOA Architecture This course will provide each participant with a high-level comprehensive overview of the BEA WebLogic Service-Oriented Architecture (SOA) and business integration components of the eCommerce environment. This briefing will focus on the concept and role of the SOA surroundings in the corporate environment, integration of Web services, architecture of the BEA Enterprise Service Bus and the message  more...

Introduction to Oracle ESB Development This course will provide each participant with an in-depth and comprehensive understanding of the Oracle Service-Oriented Architecture and event-driven environment. This course will focus on the concept of ESB in an SOA environment, SOA components, depict the role of the Oracle Enterprise Service Bus, using different Adapters, integration with JDeveloper, building publisher and subscriber  more...

Service-Oriented Analysis and Design This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Web Services Development using JDeveloper This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the capabilities of Web Service within ecommerce applications. This seminar will illustrate the building, testing and deployment of Web Services, explore their fundamental capabilities, utilization of SOAP and XML, SOAP message structures, role of WSDL (Web Services Descriptive  more...

Introduction to Oracle SOA Architecture This course will provide each participant with a high-level understanding of the role that Service-Oriented Architecture in IT application development and deployment. This course will focus on the current IT business challenges, emergence of Service infrastructure, components of the SOA model, Web services, Enterprise Service Bus, business process modeling, XML utilization (SOAP, WSDL, etc),  more...

Introduction to WebSphere ESB Development (soa) This course will provide each participant with an in-depth and comprehensive understanding of the WebSphere Service-Oriented Architecture and event-driven environment using the Enterprise Service Bus. This course will focus on the concept of ESB in an SOA environment, SOA components, depict the role of the WebSphere Enterprise Service Bus, using different Adapters, integration with WID, building  more...

Developing Web Services with WebLogic This one-week course prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a  more...

Service-Oriented Analysis This course is a 2-day curriculum that focuses on how an organization moving to Service Orientation can identify effective business Services. Exercises in each section of the course demonstrate techniques to identify candidate services, then organize them to achieve real business goals. The properties of well-defined services are explored, and emphasis is placed on identifying the responsibility  more...

Web Services and XML Using Microsoft . NET and C# This course covers all of the key specifications and technologies needed to create and use interoperable Web services using Microsoft .NET. Students will implement a complete end-to-end Web service solution. The Web services architecture is discussed, integrating training in SOAP, WSDL, and UDDI. Students learn to communicate using SOAP messaging, how to define a service using WSDL, and how to  more...

Web Service Fundamentals Using VB.NET and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and VB. NET. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP.  more...

Web Service Fundamentals Using C# and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP. NET. It  more...

Advanced Web Service Development Training This course goes beyond basic Web Service development and covers advanced topics such as Atomic Transaction, MTOM and Reliable Messaging. If you have already implemented Web Services based application interaction, you will be able to make them more reliable and fault resistant using the techniques mentioned in this class. You can get a complete list of other XML Web Services classes at  more...

JMS Programming for WebSphere MQ Training This course teaches Java programmers how to use the JMS (Java Messaging Service) classes for developing applications in the IBM WebSphere MQ environment. Through lectures and extensive hands-on exercises, the students learn to design, develop and deploy industrial strength messaging applications. The course topics include JMS architecture, point-to-point messaging model, publish/ subscribe model,  more...

Introduction to Service Oriented Object Analysis Design This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Web Services Development using RAD v6.0 This course will integrate a combination of instructor-led discussions and interactive workshops to demonstrate the capabilities of Web Service within ecommerce applications. This seminar will illustrate the building, testing and deployment of Web Services, explore their fundamental capabilities, utilization of SOAP and XML, role of WSDL (Web Services Descriptive Language), use of UDDI registries  more...

Building Websphere SOA Applications using WID This course will provide each participant with an in-depth and comprehensive understanding of the Service Component Architecture (SCA) and event-driven environment. This course will focus on the concept of SCA specifications, SOA components, development of Web services, use of SDO with Service Component Architecture (SCA), depict design methods using BPEL, using MQ-enabled services, utilization of  more...

Introduction to SOA Architecture( SOA) This course will provide each participant with a high-level understanding of the role that Service-Oriented Architecture in IT application development and deployment.. This course will focus on the current IT business challenges, emergence of Service infrastructure, components of the SOA model, Web services, Enterprise Service Bus, business process modeling, XML utilization (SOAP, WSDL, etc),  more...

Introduction to Service Oriented Analysis and Design This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Building SOA Applications using WID This course will provide each participant with an in-depth and comprehensive understanding of the Service Component Architecture (SCA) and event-driven environment. This course will focus on the concept of SCA specifications, SOA components, development of Web services, use of SDO with Service Component Architecture (SCA), depict design methods using BPEL, using MQ-enabled services, utilization of  more...

Service-Oriented Analysis and Design SOAD This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Service-Oriented Modeling and Architecture This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOMA design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

SOA Architecture and Design Principles This course will provide each student with an overview of key concepts and issues associated with the adoption of a service-oriented architecture, including SOA principles, service design and infrastructure. It will explore the definitions and principles of each type of fundamental shared service to include presentation, business, and data services. Additionally, the course explores SOA runtime  more...

Introduction to SOA Architecture This course will provide each participant with a high-level understanding of the role that Service-Oriented Architecture in IT application development and deployment.. This course will focus on the current IT business challenges, emergence of Service infrastructure, components of the SOA model, Web services, Enterprise Service Bus, business process modeling, XML utilization (SOAP, WSDL, etc),  more...

JAX-WS Based Web Service Development Using Eclipse and JBoss Training If you are a Java EE developer, you can gain complete mastery over Web Services development in Eclipse WTP and JBoss after taking this course. This course will teach you the theory behind XML schema, WSDL and SOAP. It will proceed to teach you various Java specifications that cover Web Services development (JAX-WS , JAXB and JSR 921). You can get a complete list of other jboss classes at  more...

ITIL 30 Foundation Bridge for IT Service Management - New Features This course prepares students for the ITIL ® version 3 Foundation certificate. Since this course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions, it is only intended for existing holders of previous versions of ITIL Foundation certificates. The ITIL Foundation Bridge certificate in IT Service Management is not intended to enable the holders  more...

IT Infrastructure Library ITIL Level 2 - Service Level Management This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...