Instructor Led -service Training in Canada

CCNP Voice (formally CCVP) Plus Bootcamp This customized course is offered and designed by VOICEBOOTCAMP, is designed specifically to prepare students for CCNA Voice, CCVP exam and covers most of the topic of CCIE VOICE as well. The CCVP Plus recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individuals who earn a CCVP  more...

SQL Server 2005 - Additional Topics Developing a database, getting the database to work with your applications, and getting it to production is just the beginning, but can often be where the story ends. This course examines other SQL Server 2005 essential application, support, and maintenance topics features you can use for high-availability, stability, reliability, and scalability of databases, plus enhancements for processing  more...

SQL Server 2008 Reporting Services In this course, you will learn how to use SQL Server 2008 Reporting Services. Explore its basic architecture and gain a basic understanding of the components of SSRS 2008. Youa ™ll then explore tabular and list reports that employ datasets and data regions. As you progress youa ™ll learn to add custom expressions, custom functions and format your reports using Visual Studio 2008 and SQL  more...

Windows Workflow Foundation (WWF) Using C# Microsoft has provided the Windows Workflow Foundation, a set of assemblies based on the .NET Framework 2. 0 (as part of the .NET Framework 3. 0), along with a full-featured workflow designer built on top of Visual Studio 2005, and ita ™s free. Windows Workflow Foundation makes it easy to create applications that follow a flow, or react to events and move from state to state. By providing  more...

Windows Communication Foundation Using C# and VS2010 Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Web Services Using Visual Basic and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and Visual Basic. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using  more...

Web Services Using C# and .NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using .NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using. NET  more...

Windows Communication Foundation (WCF) Using Visual Basic (VS2008 and higher) Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

NET Overview This one-day, information-packed seminar provides an overview of Microsoft's new .NET technology. It should prove of value to developers and managers who are starting on a .NET project or who are evaluating this technology. The course is designed to run using .NET 2. 0 and Visual Studio 2005. The course opens with a discussion of the fundamental issues in developing applications in the Web  more...

PRES 5 Day Professional Home Staging Redesign Course Kelowna Day 1 - The Classroom Staging and Redesign students in class *10 Step Staging & Redesign Room-by-Room' Formula *The psychology of working collaboratively with home owners, realtors and sellers. * The fundamentals of Decorating, professional decorators advice on colour schemes, elements and principles of design, trends, and more. Day 2 & 3 The Client's Home: * Staging  more...

Start Your Own Business Workshop - For Aboriginal Women Two Day Start Your Own Business Workshop for Aboriginal Women: Starting your own business is a very big step to take. Having the tools and resources made available to you will help make this journey a successful one. Get invaluable information about funding options, finance, business planning, self assessing, social media marketing and so much more. Day 1 Morning: Self Assessments;  more...

Wholistic Life Coach Mentor Skills Certification Course Walking the professional tightropea A personal balancing act! The Wholistic Life Coach & Mentor Skills Training focuses on how to better coach and mentor others to greater health, well-being, and personal and professional satisfaction. Coaching is a two-step process of building relationships and setting goals. How well you coach and mentor is related directly to how well you are able to foster a  more...

Requirement of Materials by Piping Code ASME B313 Chapter III in a Process Plant 3 PDHs Description Code requirements for design and construction include fluid service requirements, which affect selection and application of materials. The code sets limitations and qualification of materials based on their inherent properties. The selection of materials is often set by and under the control of Engineers and personnel from Quality who, although qualified in their own discipline,  more...

Instrumentation Monitoring Condition Assessment for Engineers Description: The use of field instrumentation to monitor the on-site behaviour of structures and equipments is becoming part of many construction projects. Additionally non-destructive testing and evaluation (NDT, NDE) of many in service structures is increasing representing a larger share of the engineering business. Nevertheless, few universities offer a course on instrumentation as part of  more...

Commissioning Testing and Maintenance of Electrical Systems Description Participants in this course will be offered comprehensive and crucial guidelines to understanding elements and procedures involved in the commissioning and start up of electrical apparatus and systems involved in major industrial and commercial projects. The course addresses the special problems that may be encountered in the starting up of any electrical system for the first time,  more...

Understanding the ABCs of API 682 Wet Mechanical Seals Description Almost all centrifugal and rotary pumps in a process plant come with mechanical seals. While some pumps will run smoothly without operational leakage problems, others take long trouble-shooting to arrive at the right seal. The selection of mechanical seals is set by and under the control of Mechanical Engineers with the aid of equipment Vendor. Engineers who, although qualified in  more...

Requirement of Materials by Piping Code ASME B313 Chapter III Description Code requirements for design and construction include fluid service requirements, which affect selection and application of materials. The code sets limitations and qualification of materials based on their inherent properties. The selection of materials is often set by and under the control of Engineers and personnel from Quality who, although qualified in their own discipline, may  more...

Optimized Product and Service Portfolios - Methods Tools and Applications Description The two-day course describes methods, tools and applications for conducting product and service portfolio planning. Portfolio decisions provide organizations with better insight to the ongoing spending and future investment in products and services. Gaining insight into a portfolio's program, projects and applications enable the portfolio manager to align assets with the companya  more...

ISOA - ITIL Intermediate Service Offerings and Agreements The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate, a stand alone qualification, it is also part of the ITIL Intermediate Capability stream.  more...

Fundamentals of Customer Service Fundamentals of Customer Service provides an overview of the basics of customer service.  more...

Customer Service Training Managing Customer Service This one-day workshop will teach participants how to Develop the skills and practices that are essential elements of a customer service focused manager.  more...

ITIL Service Lifecycle Service Design In this course, you'll be immersed in the overall concepts, processes, policies & methods associated with the Service Design phase of the Service Lifecycle. You'll cover management & control of the activities & techniques within the Service Design stage..  more...

50217A Planning Deploying and Managing Microsoft System Center Service Manager 2010 MS Certification This four-day instructor-led course provides students with knowledge and skills to install and configure System Center Service Manager.  more...

Service-Oriented Modeling Architecture SOMA This course will utilize interactive lecture & case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOMA design techniques are implemented & the integration of enterprise components...  more...

InDesign Introduction This course looks at the InDesign environment, basic documents, master pages, importing & threading text, colours, swatches & gradients, formatting type, graphics & layout, transparency, using tables, preparing for handoff to a service provider & more.  more...

CompTIA A Certification Boot Camp If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA ® A+ ® Certification course is the first step in your preparation.  more...

ITIL Intermediate Planning Protection and Optimization The purpose of this training module & the associated exam & certificate is, respectively, to impart, test, & validate the knowledge on industry practices in service management & design as documented in the ITIL ® Planning, Protection & Optimization...  more...

ITIL V3 Service Manager Bridge 5 Days The main focus of this 5-Day ITIL ® V3 Service Manager Bridge will be the NEW content of ITIL ® V3 and those things that have changed. The course will cover the components that are new to ITIL ® v3 which will form the main focus for the qualification.  more...

Advanced Quality of ServiceAQoS This 5-day advanced course will teach you to design, configure, test, and troubleshoot end-to-end QoS for enterprise networks based on Cisco best practices. Campus QoS design and WAN QoS design are the two major focus areas of this course.  more...

Modeling Public Sector Programs and Services Participants of the Modeling Programs & Services course will learn how to use business architecture to analyze, align & integrate programs & services. Learn methods & models to support program evaluation & service improvement including the analysis...  more...

Customer Service Essentials Learning and mastering the art of Customer service will increase your value to your company and advance your career at the same time. In this workshop, learners will develop skills and techniques to impress customers everyday.  more...

Implementing Cisco Quality of ServiceQoS - LIVE and ONLINE This course provides students with in-depth knowledge of IP QoS requirements, conceptual models using DiffServ, IntServ, and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms.  more...

Saving Land Development Approval Time By Analyzing Traffic Impact Development or redevelopment of any parcel of land creates changes in traffic patterns on streets providing access to the development. This course discusses techniques for estimating the magnitudes of these changes and methods of measuring their impact on existing traffic operation. In many cases, existing streets and intersections have sufficient capacity to accommodate increased traffic  more...

ITIL V3 Service Offerings and Agreements SOA Certification Program The ITIL ® Intermediate Qualification: Service Offerings & Agreements (SOA) Certificate, although a stand alone qualification, yet is also part of the ITIL ® Intermediate Capability stream & one of the modules that leads to the ITIL ® Expert in IT Service..  more...

Implementing Cisco Voice Gateways Gatekeepers V20 This advanced Authorized Cisco course covers the in-depth and important topics needed to implement Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments with CallManager and Cisco Unity.  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL  more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 Location: Ottawa Date: 2008-03-31 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31 List Price: $4499 Offered Price: $3599.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

Communications and Soft Skills September 12, 2006. Executive Briefing, with hands-on mini-analysis for immediate insight and use. For executives who wish to learn about an additional way to increase the success and productivity of their teams, whether in sales, project work, customer service, etc. For trainers and coaches to experience the simplicity and power of a new communications and soft-skill tool.  more...

ITIL Foundation Certification Location: Toronto Date: 2007-07-04 List Price: $1350 Offered Price: $944.00 Seats Available: 1 Material Covered * Day one o ITSM overview o Background on ITIL o IT Service Management o Service Desk o Service support processes Incident management Problem management Release  more...

Adobe InDesign Introduction Location: Ottawa Date: 2007-07-11 List Price: $320 Offered Price: $224.00 Seats Available: 2 Lesson 1: Managing the InDesign Environment Topic 1A: Introduction to InDesign Topic 1B: Customize Your Workspace Topic 1C: Set General Preferences Topic 1D: Manage Document Presets Lesson 2: Designing Documents Topic 2A: Create a New Document Topic 2B: Alter a Document's Layout Topic 2C:  more...

Adobe InDesign Introduction Location: Ottawa Date: 2008-01-28 List Price: $320 Offered Price: $224.00 Seats Available: 2 Lesson 1: Managing the InDesign Environment Lesson 2: Designing Documents Lesson 3: Managing Text Lesson 4: Utilizing Colors, Swatches, and Gradients Lesson 5: Managing Transparency Lesson 6: Utilizing Tables Lesson 7: Preparing for Handoff to a Service Provider Lesson 8: Creating Acrobat  more...

ITIL V3 Foundation Certification 3 Days Location: Ottawa Date: 2008-04-08 List Price: $1595 Offered Price: $1276.00 Seats Available: 2 Anyone working in the delivery of IT services wishing to acquire their ITIL V3 Foundation certification should take this course. What's included * Accrediting agency approved program trainer with ITIL Service Manager certification and years of industry experience * Comprehensive course  more...

ITIL Service Manager Fast Track Certification (6 Days) Location: Ottawa Date: 2008-05-12 List Price: $9495 Offered Price: $7596.00 Seats Available: 2 This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The  more...

Adobe InDesign CS2 Level 1 Objectives: * Manage the InDesign environment * Design documents * Manage text * Utilize colors, swatches, and gradients * Manage transparency * Utilize tables * Prepare for handoff to a service provider * Create Acrobat PDF files  more...

We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser:  more...

ITIL Foundation v.3 (3 days) This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.  more...

PowerPoint 2003 - Level 2 You will use Microsoft Office PowerPoint 2003 features that draw, animate, and format presentations with professional-quality content such that they may be communicated to a wide variety of live, remote, and self-service audiences.  more...

ISO 20000 Consultant Certification Location: Toronto Date: 2008-05-23 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This accredited consultant program allows participants to master the ISO 20000 standard and prepare for the associated certification. On completion of this program, participants will have fully mastered this standard of IT service management. Benefits include: * Improved quality of service  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...

ITIL v1v2 Managers to ITIL v3 Diploma Bridging The course is intended to bridge the gap between the ITIL ® v2 Managera ™s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. 5th day is set aside for the exam. It is recommended that students who take this course should have the Excel 2003 intermediate prerequisite or have equivalent knowledge. The course is designed for individuals who  more...

Sage Accpac for Windows Accounts Receivable This module allows you to stay on top of customer service by maintaining an efficient record of client transactions and information. This course guides you through all of the main functions in this module. Topics Include: * Entering customer records and National Account records * Maintaining ship-to locations * Batch processing * Printing and customizing  more...

Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.  more...

ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL® best practice framework, V3.  more...

Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

Effective Email Writing Training For many, e-mail has become the primary means of communicating informationa replacing the telephone and letter writing. With the time spent on writing e-mails rising rapidly, the threat of confusing and even losing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success. If you want to become a more effective and efficient e-mail  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

ITIL V3 Foundation Certification includes EXAM This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Overcoming Objection - Nailing the Sale If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. LEARNING OBJECTIVES Workshop participants will be able  more...

Personality Patterns and Profiles Module 1 Workshop Highlights: * Basic pre-workshop test to determine what personality style the participant is. * Explanation of the four primary personality styles, history of how they were first discovered, how they are used today and where you fit into the mix. * Introduction to patterns and habits that exist in human beings. * In depth discussion of the characteristics present in  more...

Conflict Resolution Negotiating Win-Wins Having the ability to resolve conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain  more...

Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...

Psychology of Selling # Attending this workshop will help you gain a clear picture of what makes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself! # You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives. # Participants will explore programming and conditioning and learn secrets  more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service  more...

ITIL04 - ITILV3 Bridge Course- CTE Solutions ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3. In addition to the existing  more...

Maintaining And Rehabilitating Water Mains Since potable water is essential service, the infrastructure it is conveyed in is regularly inspected, maintained and rehabilitated. That infrastructure consists of pipes, valves, fire hydrants and other appurtenances. Since the infrastructure is located below ground, accurate maps are produced to enable each part of the infrastructure to be traced and located. Engineers and technologists must  more...

ITIL01V3 - ITIL Foundation Certification Version 3 This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training  more...

Time Territory and Account Management You will learn how to prioritize your activities so that you accomplish the projects and tasks of greatest significance. We will discuss the value of your time and help you become more respectful every minute of your day. Distinguishing between revenue and non-revenue generating activities will become second nature. You will learn strategies for managing your geographic territory or  more...

Introduction To C Acquainting Yourself with Objects Introduction To C#: Acquainting Yourself with Objects | | ID: NFIntCs | Course Length: 5 | Module 0: The .NET Framework | .NET Framework Versions and Capabilities The Anatomy of a .NET Application: From Data To Gui Exploring Assemblies and Namespaces Why Object Oriented Programming Is Critical To Your Efforts The Visual Studio .NET Environment The .NET Answer Debugging  more...

The Complete Java Course for Professional Developers The Complete Java Course for Professional Developers | | ID: JCompl | Course Length: 10 | Module 0: Overview Of J2ee | Java Platforms Characteristics of "enterprise" Computing J2EE Technologies Multi-tier Architectures Advantages of Multi-tier Architectures Container-based Approach J2EE Application Models | Module 1: The Websphere Server | Websphere Architecture  more...

Leopard 301 Directory Services v105 This 4-day course focuses on both Mac OS X as a directory service client, & Mac OS X Server as a directory server. Cross platform solutions are emphasized in both instances.  more...

Implementing a Microsoft SQL Server 2005 Database - nexient Who should attend? This course is intended for IT Professionals who want to become skilled on SQL Server 2005 product features and technologies for implementing a database. Performance Objectives After completing this course, students will be able to: Create databases and database files. Create data types and tables. Use XML-related features in Microsoft SQL Server 2005. Plan,  more...

VMware VI35 Ultimate Bootcamp - 5 day course Performance Objectives To train the Ultimate virtualization expert through intense immersion in a five day accelerated VMware ESX training Ultimate Bootcamp. This course includes all the content you would find in 5 of VMwarea ™s most popular courses: VMware I3 - What's New VMware I3 - Install and Configure VMware I3 - Deploy, Secure, and Analyze VMware I3 - P2V Assistant  more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...

ITIL v3 foundation certifiant examen inclus 3 jours pour comprendre la totalit des processus ITIL de fa on approfondie dans une d marche de Service Management et obtenir la certification ITIL Foundation  more...

2282 - Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure This five-day instructor-led course provides students with the knowledge and skills to design a Microsoft Active Directory ® directory service and network infrastructure for a Microsoft Windows Server ™ 2003  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Customer Service - How to Stand out from the Competition- Newera Your business relies on its customers. Unfortunately, so does everyone elsea ™s business. Thus, the competition for your customera ™s loyalty is fierce. In your customera ™s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera ™s service from an average  more...

2-Day Customer Service Certification Program Our two-day program is an in-depth program ideal for supervisors and team leads who are ready to take the next steps in their professional development.  more...

ITIL v3 Foundation with Wall Street Business Simulation This is the newest entry level Certification Course for IT Service Management Practice based on ITIL v3; using the context of the just released ITIL Service Management Practice core texts which look at ITIL from a Lifecycle perspective.  more...

Sales EDGE- Nexient The two-day Sales E. D.G. E. program has been designed to provide sales professionals with the foundational skills they must possess to meet and beat their sales targets. No matter what product or service your organization provides to your customers, you are facing increased competition. On price. On quality. On availability. On relationships with customers. New sales professionals need the  more...

ITIL v3 Foundation with Wall Street Business Simulation- Nexient This is the newest entry level Certification Course for IT Service Management Practice based on ITIL v3; using the context of the just released ITIL Service Management Practice core texts which look at ITIL from a Lifecycle perspective.  more...

ITIL Foundation Certification Version 3- CTE Solutions This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3. Through lectures & practice exam questions participants explore the concepts of good practice in IT Service Management.  more...

ITIL Foundation Certification Version 3 includes exam This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3. Through lectures & practice exam questions participants explore the concepts of good practice in IT Service Management.  more...

IPSR - ITIL Practitioner Support and Restore This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service & Support.  more...

2279 - Planning Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastruct This 5 day instructor-led course includes self-paced & instructor-facilitated components. It provides students with the knowledge to successfully plan, implement, & troubleshoot a MS Windows Server 2003 Active Directory directory service infrastructure.  more...

Designing a MS Windows Server 2003 Active Directory and Network Infrastructure This 5-day instructor-led course teaches how to design a MS Active Directory service & network infrastructure for a MS Windows Server 2003 environment. Intended for systems engineers responsible of designing directory service & network infrastructures.  more...

InDesign Introduction 2 Days - computer help This course looks at: basic documents, master pages, importing & threading text, colours, swatches, & gradients, formatting type, graphics and layout, transparency, using tables, preparing for handoff to a service provider, and creating acrobat PDF files.  more...

Customer Service Training Managing Customer Service - new era Establish links between excellence in customer service & business practices & policies; Develop the skills & practices that are essential elements of a customer service focused manager; Recognize what employees are looking for to be truly engaged, more  more...

Service Oriented Architecture and Java Web Services In this class we will discuss Web Services Description Language (WSDL), Simple Object Access Protocol (SOAP), and XML. During this class student will be using JAX-RPC toolkit for developing web services in Java programming language.  more...

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more  more...

Intensive Ten Day Sales Training Boot Camp In this intensive ten day program participants will learn about the foundational skills, qualities, behaviours and traits that will increase their ability to generate sales revenue and service their clients in a professional and profitable manner.  more...

ITIL Service Management Foundation v3 -procept During the 3-day course you'll learn ITIL terminology, the structure, basic concepts & core principles of ITIL practices for Service Management.  more...

Differentiation-Based Leadership This seminar is fun, engaging, motivating & useful! It teaches audience members a simple formula called `1thoughtbranding' for finding the strongest marketing message for their business, product or service.  more...

IISS - ITIL Intermediate Service Strategy - CTE The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL ® Service Strategy publication.  more...

ICSI - ITIL Intermediate Continual Service Improvement The purpose of this training module & the associated exam & certificate is, respectively, to impart, test, & validate the knowledge on industry practices in service management & design as documented in the ITIL ® Continual Service Improvement publication.  more...

2279B Planning Implementing and Maintaining a Win2003 Server Active Directory Infrastructure This five-day instructor-led course includes self-paced and instructor-facilitated components. It provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory directory service infrastructure.  more...

ITIL v3 Foundations - Nexient Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner.  more...

ITIL V3 Foundation Challenge Course - ctc This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better.  more...

Designing Cisco Network Service ArchitectureARCH - Arp This 5-day course focuses on design concepts based on the new Cisco SONA Architecture, emphasizing that Cisco delivers integrated and embedded services. This course is intended for design engineers.  more...

ITILSMB - ITIL Service Manager Bridge Course This qualification program will bridge the subject matter content gap between the ITIL Service Manager s Certificate version 2 and the ITIL Expert Certification of IT Service Management version 3.  more...

Ethical Hacking and Countermeasures In this 5 day course you'll learn: Introduction to Ethical Hacking; Legality & Ethics; Penetration Testing for Business; Footprinting; Scanning; Enumerating; System Hacking Techniques; Denial of Service Attacks & Session Hijacking; Penetration Testing...  more...

Implementing Cisco MulticastMCAST This course provides an in-depth knowledge of the IP multicast building blocks that make this new IP service deployable & attractive from a business perspective  more...

Implementing Cisco Quality of ServiceQoS This course provides students with in-depth knowledge of IP QoS requirements, conceptual models using DiffServ, IntServ, and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms.  more...

ITIL v3 Service Capability Release Control and Validation This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices & to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 3: 30 pm.  more...

Service Excellence Going Beyond We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople.  more...

Cisco Wide Area Application ServiceCWAAS This course covers the WAAS "Davis" product as well as WAAS Mobile. Learn to design & deploy a solution using Cisco WAAS that optimizes & accelerates application performance over the WAN while enabling infrastructure & consolidation...  more...

Implementing Cisco Data Center Application ServicesDCASI Learn how to design, deploy, & optimize intelligent network services using the Cisco Application Control Engine (ACE) Appliance, Service Module v2. 0 & GSS. We cover all of the key features of ACE 2. 0 software, including resource virtualization & manag...  more...

ITIL v3 Foundation Course 3 days The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL ® terminology, structure & basic concepts & has comprehended the core principles of ITIL ® practices for Service M..  more...

ITIL v3 Foundations - compuease In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. This course includes handouts & references useful after the class, as well as practices sessions, quizzes, exam strategies...  more...

ITIL v2-to-v3 Foundation Bridge Discover & examine the key differences & benefits of the changes in ITIL v3 in this 3-day course. Focusing on the new service lifecycle approach to implementing new & changed services, you'll address key new concepts, functions, processes & changes...  more...

ITILSM - Managers Certificate in IT Service Management This 2. 5 week program was developed in line with the ITIL Framework, and also in considerations with the British Standard BS15000 and ISO/ IEC 20000. Its content and value exceeds the level of Service Manager Certification.  more...

ITIL v3 Service Lifecycle-Service Transition In this course, you'll be immersed in the overall concepts, processes, policies & methods associated with the Service Transition phase of the Service Lifecycle. You ll focus on Service Transition purpose, principles, processes, activities, functions....  more...

ITIL Foundation Bridge V2-to V3 Program Certification Exam Included This two-day course is only intended for existing holders of the ITIL V2 Foundation Certificate in Service Management who wish to get an equivalent of their ITIL V2 Foundation certificate to V3 Foundation  more...

IT Service Management ITIL V3 Foundation During the 3-day course you'll learn ITIL ® terminology, the structure, basic concepts & core principles of ITIL ® practices for Service Management.  more...

ITIL v3 Service Lifecycle Service Strategy In this course, you'll be immersed in the overall concepts, processes, policies & methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing & controlling the activities & techniques within the Service Strategy  more...

Welding Design and Metal Fatigue for Structural Engineers This course will focus on the means of achieving the safe design of welded structural connections so that the participant can utilize them and ensure the safety of his design during service life.  more...

ITIL V3 Operational Support and Analysis OSA Certification Program The ITIL ® Intermediate Qualification: Operational Support & Analysis (OSA) Certificate, although a stand alone qualification, yet is also part of the ITIL ® Intermediate Capability stream & one of the modules that leads to the ITIL ® Expert in IT Service..  more...

IOSA - ITIL Intermediate Operational Support and Analysis The ITIL Intermediate Qualification: Operational Support & Analysis (OSA) Cert., although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream & one of the modules that leads to the ITIL Expert in IT Service Management  more...

The Outstanding Customer Service Professional This 2-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company & advance your career at the same time. Rejuvenate your customer service...  more...