Instructor Led -service Training in United States

10263A Developing Windows Communication Foundation Solutions with Microsoft Visual Studio 2010 Overview This course provides participants with the knowledge and skills to develop distributed applications using WCF 4 and Microsoft Visual Studio 2010. Who Should Attend This course is intended for professional .NET programmers who use Microsoft Visual Studio in a team-based, medium-sized to large development environment. Students should have experience consuming services within their  more...

10165A Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 Overview This course supports the large numbers of customers still running Exchange 2003 or Exchange 2007 in upgrading their skills and environments to Exchange 2010 Service Pack 1 (SP1). Who Should Attend This course is intended for IT professionals experienced with the technologies included in Microsoft Exchange Server 2003 or Exchange Server 2007. Students wishing to take this course  more...

CLI Team Jump Start Program Team Jump Start a For existing teams a For launching new teams a Designed for a shorter training timeframe a Choose a half day, one or two day training format to assure the results you want in the timeline you have available. a Choose our location or the location of your choice. We bring portable activities to locations worldwide to build collaboration, interaction and hands-on  more...

Lynxspring,Inc Niagara Ax End User Program COURSE DESCRIPTION This course gives an end-user/ customer experience with the Niagara Framework without the certification exam or relationship requirements . Participants will explore the software environment using tools that will allow them to troubleshoot issues and override points. During the course, the participant will alter a stationa ™s control loops, and will create new loops and  more...

VMware Cloud Administration Training How Cloud Is Transforming IT IT organizations must respond to increasing demands from business stakeholders. Virtually every decision business makes involves IT, and in business where first movers gain competitive advantage, IT responsiveness and agility matter. Yet many IT organizations struggle to meet business needs in a timely way because their applications and services run on infrastructures  more...

JENEsys Energy Suite-Niagara Ax Energy management Software A two-day training course on JENEsys Energy Suite (JES) software, also know as JENEsysa Energy, instructors and is the only JES training course currently available in the country. The below statement applies for this Niagara JES course only , If you or your customers are interested in attending, please review course description and register by clicking on the link at the bottom of the page.  more...

How to Become a Successful Supervisor Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good  more...

ITIL v3 Service Strategy Lifecycle Virtual Classroom The ITIL v3 Service Strategy Course lasts 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in July, September and the last in November.  more...

ITIL v3 Expert Lifecycle Course Virtual Classroom The ITIL Expert Course is a intensive classroom course that will fast track your ITIL Expert Certification with a 10a day virtual classroom course (4 days + 4 days + 2 days) plus 50 hours of selfa paced ea learning, instead of the normal 20 days away from the office. Through a mix of selfa paced study and instructora led interactive teaching, you can leverage time to your advantage while  more...

ITIL v3 Service Operation Lifecycle Virtual Classroom Blended The ITIL Service Operation Course takes 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in August, October and the last in December.  more...

ITIL v3 Service Transition Lifecycle Virtual Classroom Blended The ITIL Service Transition Course lasts 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in August, October and the last in December.  more...

ITIL v3 Service Offerings and Agreements Capability Virtual Classroom The ITIL Service Offerings and Agreements course lasts 2. 5 days and takes place in a virtual classroom plus, 10 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in August and the last in October.  more...

ITIL v3 Continual Service Improvement Lifecycle Virtual Classroom Blended The ITIL Continual Service Improvement Course lasts 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in July, September and the last in December.  more...

ITIL Foundation Virtual Classroom This exciting and dynamic 3a day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practices, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level  more...

ITIL v3 Service Design Lifecycle Virtual Classroom Blended The ITIL v3 Service Design Course lasts 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in July, September and the last in November.  more...

How to Be an Outstanding Receptionist You are the face of your organization to others. Do you appear poised and professional, or do you more often feel scattered from all the multitasking you are asked to do? This program gives you the skills and strategies to create a welcoming environment to clients, visitors and colleagues, to deliver the highest level of customer service, to handle angry or impatient people with diplomacy, and  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.  more...

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these  more...

Laser Coaching - Managing your service or product Participate in a highly focused coaching dialogue. These coaching calls are complimentary; a maximum of 10 participants for each call. Calls are once a month. Topics include: Communication Team Building Culture beliefs, language, practices of your company Vision Strategy Goals HR issues such as hiring, firing and retaining Marketing your business services or product Understanding  more...

Driving Innovation Only one in ten companies is able to maintain an above-average rate of growth for more than a few years. And with economic conditions shifting rapidly, organizations are further challenged to find new ways to compete in todaya s global economy. The key lies in successful product, service, and process innovation in the core business and in new markets. In this cutting-edge program, use practical  more...

Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST Ask and Expert-Brad Marquardt "It's not about the technology" Alicia Marie interviews Brad on why technology isna t working in your business or being embraced by your employees. He explains that your business vision and defining a business process before choosing your technology is paramount. Brad has been in business for over 20 years working with business owners in the technology  more...

Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST Ask an Expert-Connie E. Brubaker "The Secret to Outstanding Customer Service" Join Alicia Marie as she interviews expert Connie E. Brubaker. Connie Brubaker began her training and speaking business because she is passionate about the power of relationships to make a business successful. Connie is the owner of Integrity Training Solutions since 1999 where she helps business get and keep  more...

DISC 4 Week Tele-Classes March 4th, 11th, 18th, and 25th @ 3 pm CST Learn about behavioral styles Understand your own strengths and weaknesses How to manage different styles How to match behavior to job roles How to use DISC in the hiring process How to read a DISC Graph How to sell and service different styles  more...

ISO 9001 Quality Management System Overview Nov 9 An excellent opportunity for company managers or business owners to gain an overview of ISO 9001 concepts and principles. Why You Should Attend a To be able to intelligently converse about ISO 9001 concepts, principles and benefits a Learn strategies that will help you avoid costly mistakes a Understand the registration process and costs a To provide confidence to your customers that  more...

CompTIA A Practical (5 Days) The CompTIA A+ Practical Application exam 220-702 measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to  more...

Introduction to Internet Marketing for Businesses A company's website is a portal to their business. More traffic you have to your website, the more opportunity you have to sell your product and/ or service. Learn how to be found on Internet by promoting, monitoring and developing interactive communication through: Linkedin, facebook, WordPress, SEO and Web Analytics.  more...

Business Process Mapping Project Management (1 Day) Poor customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even  more...

Introduction to Search Engine Optimization SEO A company's website is a portal to their business. More traffic you have to your website, the more opportunity you have to sell your product and/ or service.  more...

Informatica Power Center Administration The course will be aimed at providing "hands on training for administering the Informatica Power Centre administration tasks. This instructor-led course provides the skills and knowledge to beginners and practioners, to be able to successfully carry out Informatica PowerCenter Administration. In addition to gaining tremendous insight into the administration activities, students will be  more...

Employee Involvement Successful organizations recognize that quality is more than technology, product, or service. They know that quality = people. To be successful, a total quality management program must begin with a solid commitment from the organization's leadership. From that point on, quality becomes everyone's responsibility. Quality must become a part of the organization's culture. Involving everyone in the  more...

Relationship Building This is a plan for understanding yourself and others. Regardless of the scenario, you can be more effective in your relations and communications with others -- family, employees, peers, supervisors, team members, etc. All of us have developed ways of thinking, feeling and behaving. We hold different views about life and work, and pursue different goals. In this workshop, we will create a common  more...

AutoCAD II Working Drawings Develop an advanced understanding of the AutoCAD 2011 applications. Develop an abbreviated set of construction documents and learn important manipulation and management tools for assembling and integrating drawings within the project document set. Topics include advanced commands and drafting conventions. Note: Students must be officially enrolled by and attend the first session. Prerequisite:  more...

Learn to Create a Website Using Adobe Dreamweaver UC San Diego | Extension Digital Arts Center offers convenient onsite evening courses and interactive online courses. Learn to design and build websites with Adobe Dreamweaver CS5. 5, a powerful and easy to use web page development software, in this essential web design course in San Diego and online. Become familiar enough with basic HTML and CSS to design websites within Dreamweaver's rich  more...

Gain Practical Experience with Illustrator! Learn the industry-standard professional vector drawing program Adobe Illustrator CS5. Gain practical experience with Illustrator's precision drawing and transformation tools for creating and editing B zier curves, color, gradients, gradient mesh, patterns, transparency, type, layers, and more. Learn how your artwork can interface with Photoshop and be rasterized for further creative enhancement,  more...

Learn The Tricks and Techniques of Adobe Photoshop UC San Diego | Extension Digital Arts Center offers convenient onsite evening courses and interactive online courses. A more advanced look at Adobe Photoshop for those already familiar with the basics. Students will learn about importing files. Students learn skills and techniques used for digital darkroom projects. Students work on various projects in class to build self-confidence and pick up  more...

Learn to 3D Modeling using AutoDesk 3DS Max UC San Diego | Extension Digital Arts Center offers convenient onsite evening courses and interactive online courses. Get a complete introduction to modeling, and rendering while learning to build and bring to life a 3D scene from plans. Learn to model or import interior details and furniture items to create a finished scene. Add lighting and textures, and learn how to render realistic images.  more...

Learn More About AutoCAD at UC San Diego Extension UC San Diego | Extension Digital Arts Center offers convenient onsite evening courses and interactive online courses. Develop an advanced understanding of the AutoCAD 2011 applications. Develop an abbreviated set of construction documents and learn important manipulation and management tools for assembling and integrating drawings within the project document set. Topics include advanced commands  more...

Warehouse Operations and Inventory Management This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants. ---------------------------------------------------------- Warehouse Operations & Inventory Management is an intensive and practical seminar that will help you stay in touch with the most important new concepts in the warehousing/ distribution field, allowing you  more...

CCIE Service Provider Boot Camp IPexperta ™s CCIE Service Provider boot camp offerings are top-notch and most recognized in the world. Our Service Provider Boot Camp courses are taught by CCIE instructors that are skillfully trained and highly proficient in all CCIE technologies that students must know for the CCIE Service Provider exam. Every CCIE Service Provider boot camp provides in-depth printed study material.  more...

Executive Manager Overview of Agile This is our intensive executive/ management overview course that introduces the main concepts behind Agile, Lean and Scrum to a leadership team and provides a strategic view of how to successfully transform an organization to high performance. The goal of this course is to look at organizational impact Agile may have on various aspects such as roles, leadership style, team dynamics, existing  more...

Accelerated PMP Boot Camp Accelerated PMP Exam Boot Camp February 22 - 24, 2011 (24PDUs) 2011 Special Nashville Pricing: $1, 499. 00 An interactive, high impact seminar that provides everything needed to prepare for and pass the PMP exam. This is not solely a memorization-based seminar. You will be guided by an expert instructor as you learn the PMI Model, and how that model is represented on the PMP exam. An  more...

Modernizing Requirements Gathering Reshaping the Approach to Business Analysis Today's conventional approach to requirements analysis and engineering is limited in its value as organizations attempt to address demands for increased innovation, rapid product and service rollout, outsourcing and new technology enablers such as BPMS, business rules engines and SOA. Additionally, the agile development movement and IT-centric methods for analyzing and designing software  more...

Building a Business Architecture using Value Chains Value Streams The Building a Business Architecture Using Value Chains and Value Streams class describes an approach and method for building an architecture of the business. It explains how to build and integrate your customer centric cross-functional processes, sometimes called value streams or capabilities, with the IT architectures and the value chains found in the corporate strategy. It formally captures  more...

Understanding Cloud Computing and Its Value Proposition in BPM ... advantages of Cloud Computing a e. g. pay-for-use, self-service, elastic scalability and the elimination of hardware management a resulting in very low barriers to technology bentry and exit and high agility. Significant innovations in virtualization, and distributed computing, as well as improved access to high-speed Internet and a weak economy, have accelerated interest in Cloud  more...

SOA for Architects Defining a Service Oriented Architecture (SOA) is the current challenge of many enterprise IT organizations. The emergent popularity of Web services, and the ease of implementation, has muddied the waters, as many have adopted an incremental approach to SOA via Web services, without first thinking through the larger architectural issues. This course sets the context for describing an SOA from an  more...

Designing Service Oriented Solutions Service Oriented Architecture (SOA) has emerged as the dominant architectural style, especially for enterprise solutions. The potential benefits of SOA in terms of flexibility, agility, cost, and time to market have secured its position, and most software organizations are planning to or are currently adopting SOA. But is the marketing hype just setting up SOA to deliver another major  more...

Service Oriented Integration SOI Standards Technologies and Best Practices IT managers have been under increasing pressure to migrate a portfolio of independent "stovepipe" applications to an integrated set of business services that can be aligned with changing business requirements and support new business processes faster and with reduced cost. Today, corporations have to choose from a number of integration products such as Integration Brokers, J2EE Application  more...

SOA 101 The Foundation for Cloud Computing Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a hosted service over the Internet i. e. the cloud. To take advantage of these services, organizations need to understand Service Oriented Architecture (SOA). Recent tactical success in the utilization of Web services and the value proposition of Cloud Computing has brought  more...

Using Simulations to Increase Process Efficiency Organizations always need to figure out how to do more with less. They need to be more productive with fewer people or scale to meet higher volume levels. There are many ways to optimize resources, increase services or production, and impact the bottom line. This course will show you how to streamline processes in service, office, engineering and production environments by 50-150%. Simulations  more...

BPM 102 Getting the Most Out of BPM Tools and Technology In addition to a management discipline, BPM also provides a wide array of tools and technology. They not only allow a professional to document and analyze a company's process requirements, but also provide a software platform for continuous process improvement. These range from software for process modeling and simulation analysis to business rule definition and management, workflow automation,  more...

CompTIA A+ Certification COMPA - CompTIA ® A+ ® Certification: A Comprehensive Approach for All 2009 Exam Objectives Note: Take your CompTIA ® A+ Training at Horizon Systems and get a FREE Student Knowledge Pack! If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the courses in the CompTIA ® A+ ®  more...

SB-CAP-0501 - Foundations of Sun Java Composite Application Platform Suite The Foundations of Sun Java Composite Application Platform Suite (Java CAPS) I course is intended to present Sun SeeBeyond eGate Integrator (eGate) 5. 1 to those new to the product, as well as to developers who have experience with Datagate or previous eGate versions. This course is not a migration or upgrade course. It is designed for a technical audience and is a prerequisite for the Foundations  more...

DIR-2217 - Sun Java System Directory Server Enterprise Edition 6x Analysis and Planning The Sun Java System Directory Server Enterprise Edition: Analysis and Planning course provides students with the technical knowledge and skills necessary to design a Lightweight Directory Access Protocol (LDAP) directory service solution deploying Sun Java System Directory Server Enterprise Edition 6. This course introduces the LDAP Directory Services Analysis and Planning (DSAP) process, a design  more...

CompTIA Security 2008 Edition R2 CompTIA Security+ 2008 Edition R2 a Exam Code: SY0-201 a Course Length: 5 Days Course Overview The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. It is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational  more...

Building A Dream Building A Dream is an incredible source of inspiration and motivation for every participant we run through it. Facilitated with various objectives in mind - sales, customer service, etc -- participants complete the task of building a bike, 'selling' it to another group and generally feeling satisfied with a job well done. But that is not where the workshop ends. Unknown to the  more...

Introduction to Forecasting Models and Metrics Demand forecasting is the science of accurately forecasting the customer demand for your supply chain as well as for corporate decision making purposes. An accurate demand plan helps you reduce inventory costs and increase customer service levels besides helping the company develop a good financial plan and a profit estimate. When properly implemented and used in the Value Chain planning process,  more...

Female Close Protection Operatives Training Course Basic-Level 1 Due to many requests and the demand for Female Close Protection Operatives in security industry, Athena Academy is organizing the next Basic (Level 1) Training Course in Atlanta, GA. Athena's Close Protection Operative (CPO) certification is the next generation in Close Protection training. Our course has been adapted to meet particular training and educational requirements that are specialized  more...

Call Center Management Certification in San Antonio TX October 16-18 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Quality Assurance Certification in Indianapolis IN - February 21-22 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification in Indianapolis IN - February 23-24 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Management Certification in San Francisco CA August 21-23 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Management Certification in Hamilton NJ September 18-20 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Management Certification in Minneapolis MN June 19-21 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Management Certification in Jacksonville FL April 24-26 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Management Certification in Phoenix AZ March 20-22 2012 BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods  more...

Call Center Management Certification in Las Vegas NV February 28 29 March 1 2012 Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead  more...

Innovation Games for Customer Understanding in Mountain View CA This course is based on Luke Hohmanna ™s book "Innovation Games ®: Creating Breakthrough Products Through Collaborative Play", and the techniques have been used by such companies as HP, Adobe, Cisco, SAP, Qualcomm, Emerson Climate Technologies and many others. Modern product development practices, especially those that focus on innovative products and services, place great emphasis  more...

Innovation Games Master Course for Consultants in Mountain View Join us on February 16-17, 2011 for our next Innovation Games ® Master Class for Consultants! This two-day, interactive course, based on the material in Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of  more...

Call Center Campus in Las Vegas The BenchmarkPortal Las Vegas Call Center Training & Networking event gathers the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees during the week, & the team from BenchmarkPortal to explore benchmarking and beyond. This unique opportunity is unlike any other event for the call center industry as there are no vendors and provides a chance for industry  more...

Call Center Social Media Certification This Social Media Certification Course will provide attendees with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media in a call center. Learn how to appropriately align your social media efforts with your business objectives. This course was developed by pioneers in the call center industry (Catherine Gilmore and J. R Hardenburgh) who  more...

Call Center Call Quality Assurance Certification The Quality Assurance call center training workshop is designed to meet the needs of the Director, Manager or Quality Analyst responsible for delivering a "best in class" quality monitoring and coaching program. Attendees will leave with the framework for their center ready for implementation. The QA and Monitoring Workshop will provide participants with an understanding of the elements that are  more...

Innovation Games for Customer Understanding in Toronto Join Luke Hohmann and Michael Sahota for an Innovation Games class in Toronto, Canada. Modern product development practices place great emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of  more...

Innovation Games for Customer Understanding in Hamburg Join Luke Hohmann for an Innovation Games class in Hamburg, Germany. Modern product development practices place great emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of innovation. Based on  more...

Innovation Games Master Course for Consultants Join us on August 25-26, 2011 for our next Innovation Games ® Master Class for Consultants. This two-day, interactive course, based on the material in Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of  more...

Female Close Protection Operatives Training Course Advanced-Level 2 Due to many requests and the demand for Female Close Protection Operatives in security industry, Athena Academy is organizing the next Advanced (Level 2) Training Course in Atlanta, GA. Athena's Close Protection Operative (CPO) certification is the next generation in Close Protection training. Our course has been adapted to meet particular training and educational requirements that are  more...

Female Close Protection Operative training Female Bodyguard training ATHENA Academy is a full service women's security organization. We are dedicated to offering a new way to for women to be successful in defense of themselves, family and others. Whether you want to attend a class for personal development or consider joining our female bodyguard professional programs, ATHENA has training for you to succeed. Athena's Close Protection Operative (CPO)  more...

Java Web Services Training This Web Services training course prepares Java programmers to develop interoperable Java Web services and using SOAP, WSDL, and XML Schema. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard APIs for SOAP messaging and WSDL-driven, component-based service development. Both document-style and RPC-style messages and services are  more...

Java Web Services Training with WebLogic This Java Web Services training course prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform, in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1.4) APIs for SOAP messaging and WSDL-driven, component-based  more...

TEN Techniques to Reduce Transportation Expenses by MORE THAN 5 Percent in LESS THAN 100 Days The sum of inbound and outbound transportation costs average between 4% and 9% of revenue for most manufacturing and distribution companies. Reducing this amount even 2% can dramatically improve gross margin, profitability, cash flow and customer satisfaction. Companies that are intent on lowering total cost should not ignore cost savings opportunities in shipping and transportation. This  more...

File Preparation and Preflight This course focuses on techniques to ensure accurate and timely output from digital layout files, beginning with an exploration of workflow - the tasks and processes required to prepare, package and deliver efficient digital content to their graphic arts service providers. Students will learn the specific roles that various people play in the process - from the designer, to the mechanical artist,  more...

Lean Office Training Course Description: Our one-day course on Lean Office is designed for personnel in sales, finance, purchasing, service, and all areas of the organization that may be considered as support functions. The course includes practical examples of how to apply Lean tools such as 5S, 8 Wastes, and Value Stream Mapping to an office environment. We teach you how to objectively evaluate your office so you  more...

ITIL v3 Release Control Validation RCV Course Overview This six-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and modified topics in ITIL v3. The course is intended for those who work within a service-oriented environment and require a deeper understanding of the concepts, processes and activities involved in transitioning services and how they may be used to enhance overall  more...

ITIL v3 Operational Support Analysis OSA This six-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and modified topics in ITIL v3 from the point of view of the manager of a process or set of activities. The course is intended for those who work within a Service Operation environment and require a deeper understanding of the concepts, processes/ functions and activities involved. These  more...

ITIL v3 Managing Across the Lifecycle MALC Virtual Instructor Led Course Overview This six-day Live Instructor Led Online course completes the ITIL ® Capability and Lifecycle qualification programs, and leads to the ITIL ® Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is the on the business, management, and supervisory objectives, purposes, processes,  more...

ISOIEC 20000 Foundation Course Virtual Instructor Led Course Overview This four-day Live Instructor Led online course is an introduction to the ISO/ IEC 20000: 2011 International Standard for IT Service Management. This course will demonstrate to the benefits of using an integrated IT Service Management System in the delivery of quality IT services to customers. This course also includes preparation for the ISO/ IEC 20000 foundation certification  more...

ITIL v3 Service Design Virtual Instructor Led Course Overview This five-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and  more...

ITIL v3 Service Transition Course Overview This five-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes  more...

ITIL FastTrack to Expert Program LIVE INSTRUCTOR LED ONLINE CLASSROOM This course is delivered to your desktop allowing you to schedule attendance for optimum success. No need to worry about cancellations, this course is guaranteed to run. Course Overview Once you have completed the ITIL Foundation Exam you may have wondered, What is next? ITIL Expert is one of the most coveted of certifications today. This Live  more...

Electrical Safety for Industrial Facilities ...dants along with clearance distances; the OSHA required in-service care, inspection, testing, and use of personal protective equipment to prevent electrical shock; insulating and shielding materials for protection from electrical arcs and explosions; insulated hand tools to prevent short circuits and ground faults; and the proper selection and use of temporary protective grounding. The latest  more...

Circuit Breaker Maintenance Low-Voltage Teaching both the why and the how of planned electrical preventive maintenance of circuit breakers, this course is a valuable training experience for the apprentice in the field as well as a comprehensive refresher for the skilled employee. Participants benefit from a balance of lecture and practical work periods where participants mechanically service and electrically test a wide variety of  more...

Circuit Breaker Maintenance Molded and Insulated Case Teaching both the a whya and the a howa of planned electrical preventive maintenance of circuit breakers, this course is a valuable training experience for the apprentice in the field as well as a comprehensive refresher for the skilled employee. Participants benefit from a balance of lecture and practical work periods where participants mechanically service and electrically test a wide  more...

SQL Server Reporting Services Training In this course, students will learn how to use SQL Server 2008 Reporting Services, explore its basic architecture and gain a basic understanding of the components of SSRS 2008. Students will then explore tabular and list reports that employ datasets and data regions. As students progress they will learn to add custom expressions, custom functions and format their reports using Visual Studio 2008  more...

How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies November 18 9 AM - Noon Bellevue MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn  more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them  more...

Negotiating Success Negotiating Successa is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Successa is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for  more...

ITIL Foundation Bridge Classroom Take the ITIL ® v3 Foundation Bridge course in a physical Classroom. Classroom delivery is ideal for a group that is located in the same office. Through a network of over 200 instructors throughout the world, XA Systems is able to provide local language instructors regionally who possess the highest industry knowledge in the domain. This non-certificate course has been designed for IT and  more...

ITIL v3 Foundation Classroom Take the ITIL ® v3 Awareness course in a physical Classroom. Classroom delivery is ideal for a group that is located in the same office. Through a network of over 200 instructors throughout the world, XA Systems is able to provide local language instructors regionally who possess the highest industry knowledge in the domain. This exciting and dynamic 3-day course introduces learners to the  more...

TREAT 202 Advanced Multifamily TREAT Software Training This is a two-day advanced training event for multifamily TREAT software users with some pre-existing experience, or who have taken TREAT 101. Students must bring a laptop that has TREAT software already installed and registered. 75% cost reimbursement available to NY state service providers.  more...

TREAT 201 Advanced Single-Family TREAT Software Training This advanced course is designed for experienced energy analysts only, or students who have taken TREAT 101. It is an in-depth study of the deeper, more advanced features of TREAT (including billing analysis). Students will need to have completed at least five single-family TREAT models before taking this class, and are invited to bring actual TREAT models to the class for discussion. Upon  more...

TREAT 101 Basic Intro to TREAT Software Training This one-day course is designed to introduce new users to the functionality of the TREAT building modeling software. The instructor will review core concepts of the software and students will create their own models based on Site Inspection Forms. Upon completion, students will have the ability to use TREAT for one to four family energy audits. This includes modeling, health and safety tracking,  more...

CCIE Boot camp Routing and switching This is a special program aimed to experienced CCIE candidates, looking for Certification in a short time. In our Cisco CCIE Certification Routing & Switching Boot Camp Training the student will be ready to take the CCIE exam after 5 days of training. The Instructor: Both boot camp modules are conducted by Narbik Kocharians, a Triple CCIE instructor (#12410 - Routing & Switching,  more...

Sales Negotiations Whether you are the District Sales Manager at a Fortune 100 Pharmaceuticals Company or a Sales Trainee at a startup High Technology Firm......this critically acclaimed Sales Negotiations Workshop will help you become more successful in both your professional and personal lives. This Workshop is an extremely practical, results-driven and fast-paced program that develops your Problem Solving  more...

CPR HEALTH CARE PROVIDER Health-care providers, first responders and professional rescuers in and outside the hospital or for those needing professional-level basic life support training as a job requirement. National Safety Awareness is an independent ASHI American Safety and Health Institute & National Safety Council authorized Training Center. NSA Also offers American Heart Association CPR BLS Health Care Provider,  more...

Free Session on Oracle Apps 11i Oracle Apps R12 Starting on Oct 25 2008 Hi, We are Planning to Start New batch On Oracle Apps 11i & Oracle Apps R12 and Offering 1st Session Free to commence from October 25th / 2008. IN House training offered. Training provided by Certified Working Professional having More than 15 years of IT experience. Each Module will be Trained by Different Faculty who is Expertise in that Module a Training will be given in both  more...

Oracle SOA BPEL ESB Training ( Class Room and Online) We are commencing New Batch on OBIEE / Informatica (With Projects) In-House & Online (Virtual Class Room) Training program on 15th November 2009, Learn from Oracle Partners Join our Free Demo (Class Room & Online Training) 1) Application with server access for practices 24/ 7 2) Training provided by Experienced Working Professional & Industry Top-notch Consultants 3)  more...

Free Demo on OBIEE Siebel Analytics on Nov 15th 09 Dear Info We are commencing New Batch on OBIEE / Informatica (With Projects) In-House & Online (Virtual Class Room) Training program on 15th November 2009, Learn from Oracle Partners Join our Free Demo (Class Room & Online Training) 1) Application with server access for practises 24/ 7 2) Training provided by Experienced Working Professional & Industry Top-notch  more...

Oracie Financial Training Class Room Online Hi, We are commencing New Batch on OBIEE / Informatica (With Projects) In-House & Online (Virtual Class Room) Training program on 15th November 2009, Learn from Oracle Partners Join our Free Demo (Class Room & Online Training) 1) Application with server access for practises 24/ 7 2) Training provided by Experienced Working Professional & Industry Top-notch Consultants 3)  more...

Free Demo on OBIEE Siebel Analytics Class Room Online on April 26th 09 Hi, OBIEE (Siebel Analytics) Basic & Advanced Training Starting on April 26th / 2009. Training provided by Certified Working Professional Class Room & Online Offered. Our comprehensive training and projects program prepares you for the real life project scenarios. Please click on http://www. sicherglobal. com/ training_courses_obiee. htm for the Course Contents send Email to  more...

Oracle Financial Training Class Room Online We are Proudly Announcing Our 31st batch Of Oracle Financial Training a) Oracle Financial ( http://www. sicherglobal. com/ orfcombo11i. htm ) Offering 1st Session Free to commence from April 26 th / 2009. Online & Class Room Training. Training provided by Certified Working Professional & Industry Top-notch Consultants Excellent infrastructure with high-end servers & Easy access to our  more...

Oracle Financials OBIEE CRM Training Class Room Online We are Proudly Announcing Our 29th batch Of Oracle ERP Training a) Oracle Financial ( http://www. sicherglobal. com/ orfcombo11i. htm ) b) Oracle CRM ( http://www. sicherglobal. com/ oracrm. htm ) c) Oracle BIEE ( http://www. sicherglobal. com/ training_courses_obiee. htm ) Offering 1st Session Free to commence from March 115th / 2009. Online & Class Room Training.  more...

OBIEE Siebel Analytics Training Class Room Online Starting on Dec 13th 2008 We are planning to Start New batch On OBIEE (Siebel Analytics) Basic & Advanced Course and Offering 1st Session Free to commence from Dec 13th / 2008. IN House training & Online offered. Training provided by Certified Working Professional Our comprehensive training and projects program prepares you for the real life project scenarios. Please click on http://www. sicherglobal. com/  more...

Oracle CRM Training Class Room Online Starting on Nov 29th 2008 We are planning to Start our 26th batch On Oracle CRM Training and Offering 1st Session Free to commence from Nov 29th / 2008. IN House training & Online offered. Training provided by Certified Working Professional Our comprehensive training and projects program prepares you for the real life project scenarios. Please click on http://www. sicherglobal. com/ orfcombo11i. htm for the Course  more...

Oracle Financials Training Class Room Online Starting on Nov 29th 2008 We are planning to Start our 26th batch On Oracle Financials Training and Offering 1st Session Free to commence from Nov 29th / 2008. IN House training & Online offered. Training provided by Certified Working Professional Our comprehensive training and projects program prepares you for the real life project scenarios. Please click on http://www. sicherglobal. com/ orfcombo11i. htm for the  more...

Free Session on OBIEE Starting on Oct 25 2008 Hi, We are Planning to Start New batch On OBIEE (Siebel Analytics) and Offering 1st Session Free to commence from October 25th / 2008. IN House training & Online offered. Training provided by Certified Working Professional Our comprehensive training and projects program prepares you for the real life project scenarios. Please click on http://www. sicherglobal. com/  more...

DOT 101 DOT 101 - DOT Compliance Overview 9: 00am to 4: 30pm Local Time - check in begins at 8: 30 Part A: Introduction to DOT Compliance This is an overview of the Federal Motor Carrier Safety Regulations (FMCSRs) and what you need to know to maintain compliance. We have condensed the most important performance measures you must make part of your company's safety systems in order to be minimally  more...

Initial Radon Measurement Are you ready to add the #1 environmental service in a real estate transaction? Did you know that Radon is the #1 leading cause of lung cancer in non-smokers (EPA)? Would you like to take a course and receive up to $750 in earning potential from the supplies you receive? ESA is proud to bring to you the 16 hour Radon Measurement Course in historic Philadelphia, PA on September 14th & 15th. We  more...

Certified Mold Remediation Worker Course Do you have construction experience? Do you have experience in environmental abatements such as lead or asbestos? Or have you thought about being a complete mold remediation company? ESA has launched this course for YOU to be able to apply the knowledge you already have and add a new service to your business.  more...

How to Lay Out a Warehouse or Supply Chain Facility Experts say now is the time to review your process flow, and look for cost reductions in every area, including energy costs, touch time reductions, and redundant processes. Whether you are laying out a new facility from scratch or restructuring an existing one, this seminar will help. This three-day seminar was developed by the professional engineers and consultants of Richard Muther & Associates,  more...

Preparing for the CISA Examination In this seminar you will focus exclusively on the essential areas covered in the CISA ® exam. You will cover the CISA content areas you need to know for the exam, including IS audit process, IT governance, systems and infrastructure life-cycle management, IT service delivery and support, information asset protection, and business continuity and disaster recovery. Following each section, you  more...

Train the Trainer Workshop This three-part workshop provides you the tools you need to perform three mandatory compliance-related tasks: Part A: New Driver Training: The DOT requires you to provide training for all new drivers hired since Feb 2003. Topics include qualification / disqualification of CMV operators, Hours of Service, Driver wellness, and the whistleblower rule(s). Ita s not hard, it doesna t take  more...

Maintenance Management documentation and prioritizing your maintenance effort Most people are mystified by this exacting process. You have a couple files for each truck but none for the trailers or you have one file for all your maintenance, or you dona t really have a maintenance file at all. Regardless what your current situation is, We will de-mystify this for you and get you on the way to a maintenance documentation process that is as painless as possible (Ita s  more...