-service Telephone Seminars

ITIl V3 SOATraining In Bangalore Contact Service Desk1800-200-2003 QLogy wishes you a Joyous and Prosperous New Year. QLogy has a credit of introducing offers every year. This New Year, QLogy offers you never before discounts on its training services across India. We strive hard to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012 OFFER  more...

First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

Unrelated Business Income Tax BenefitsThe recent activity in the charitable sector by federal and state regulatory agencies has mandated that professionals take a proactive approach into all aspects of this important and very diverse sector. The tax-exempt community is under a microscope. Problems that a few years ago might have gone unnoticed now get picked up and widely broadcast. Recent IRS compliance initiatives in  more...

Water Audits and Nonrevenue Water Reduction Methodologies BenefitsThere are many recent issues affecting the importance of uniform, accurate and effective water utility auditing. The largest urban growth areas of the United States are in the southwestern portion of the country, including Phoenix, Las Vegas and southern California. Water resources available to the areas are fully allocated and becoming more expensive to obtain and deliver. In addition,  more...

Service Level Fundamentals: Maximizing Business Value BenefitsService levels provide targeted, effective incentives to cause service providers to achieve their customers' desired business outcomes. However, too often customers discover that those service levels are being achieved with reports showing 'green' while the service itself feels 'red.' In these situations, customers often find that those service levels: measure the wrong aspects of the  more...

Enhanced Foreign Asset Reporting Rules for 2011: An Update on FBAR and FATCA Requirements BenefitsFor the past three years, much attention has been focused on offshore bank accounts and the obligation of U.S. taxpayers to report such accounts on the much-heralded Report of Foreign Bank and Financial Accounts or 'FBAR' form. The FBAR rules require taxpayers to annually report whether they have a financial interest in, or signature or other authority over, foreign bank accounts, and  more...

Child Sexual Abuse Interview Protocol: Evidence-Based Strategies BenefitsChild sexual abuse investigations are difficult on children because of the recall of abuse details that are sexual in nature. Each instance of retelling the sexual experience adds to the traumatization of the child. Members of the multidisciplinary team also rely on the videotaped interview for information necessary to completing the investigation to avoid repeated interviews. This live  more...

Is a Benefits Portal Right for Your Company? BenefitsIn this session, you will get an overview of the latest trends in benefit portals and how a benefits portal can improve employee engagement, drive employee self service and streamline benefits administration. Demonstrated by best practice models and live examples, you will leave with a real-world understanding of benefit portals and 'next step' ideas to introduce or further advance this  more...

Pricing and Cost Analysis in Purchasing BenefitsOne of the most important and complex decisions a business or organization has to make is how much to pay for its items or services. The buying professional should be able to easily detect prices that are too high. Thus pricing decisions must be given careful consideration when buying industrial products and services. The price of a product or service should be expected to cover cost of  more...

Special Needs Trusts: What, Why and How BenefitsA thorough knowledge of planning for disabled individuals is important for providing full service to a practitioner's clients and avoiding serious malpractice liability. Unfortunately, the government benefit programs involved and the options available for obtaining and preserving such benefits, such as Supplemental Security Income and Medicaid, are highly complex. Furthermore, the  more...

IRS Guidelines for Good Governance for 501(c)(3) Organizations BenefitsGiven continued congressional scrutiny of whether tax-exemption is a worthy federal subsidy for any type of tax-exempt organization, proper governance and accountability to the local community are key factors that may distinguish the tax-exempt sector from the taxable sector. The Internal Revenue Service, the press and others have linked the need for good governance to the quest for  more...

Making Shared Services Work BenefitsLocal governments across the country are looking for more efficient ways to deliver services in these lean times. In addition to internal budget and efficiency initiatives, many governments are looking to partner with other governments or the private sector in an effort to reduce costs while maintaining service quality. These approaches include contracting, privatization, functional  more...

Current Issues in Billboard Leases BenefitsBillboards are an interesting and limited aspect of real property law. They are generally despised by environmentalists and conservationists. They offer nothing to the aesthetic value of our highways. They are often heavily regulated and limited by the various levels of government with jurisdiction over the motor vehicle right-of-ways. They are also a valuable source of revenue to property  more...

Using Travel Policy to Control Costs BenefitsIn the old days, professionals assumed that travel expenses had little impact on their firm's bottom line. Clearly, those days are long gone. Attendees of this program will gain a high level of understanding about the best practices in travel management, so they can manage the balance between the competing strategic goals of service, savings and safety. Because a well-structured travel  more...

Commercial Tenant Notifications: Priorities and Pitfalls BenefitsTenant notifications are a necessary aspect of all commercial leases and are being increasingly scrutinized by courts and legislative assemblies across the country. Indeed, a failure to correctly notify a tenant can jeopardize the landlord's right to collect amounts due and owing under the lease, prolong the right to evict a defaulting tenant and even expose an innocent landlord to civil  more...

Client Nonpayment: Ethical Considerations in Collections and Termination BenefitsYou have worked many hours on your client's matter and obtained a good result, only to find yourself in a dispute with your client over the payment of your fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This audio conference is designed to provide you with practical and  more...

The Essentials of Wastewater Grit Removal BenefitsWastewater treatment plant personnel and consulting engineers have a common desire, select a grit removal system to remove as much grit as possible from their operations. A properly designed and operated grit removal system prevents grit build up in unit processes, scouring and plugging in lines, and fouling of diffusers and membranes, all while preserving the intended service life of the  more...

Pennsylvania Civil Procedure: View From the Bench BenefitsThis audio conference will feature an overview of civil process at the Pennsylvania District Court level. The program will be given by Magisterial District Judge Richard Cappelli. Judge Cappelli has been the Magisterial District Judge in Delaware County since 1992, serving the townships of Concord, Bethel, Chadds Ford and Thornbury. Topics will include the filing of a civil and  more...

Legal Aspects in Representing Clients with Dementia BenefitsAttend this audio conference and be able to understand why preplanning measures are important to avoid crisis situations upon medical incapacity. The topics covered include everything from simple advanced directives and estate planning, to complex planning for the purpose of VA and Medicaid benefits. You will understand the process of legal crisis intervention if preplanning measures are  more...

Recent Developments in Employer Liability for 401(k) Investments BenefitsUnhappy employees, U.S. Department of Labor investigations, IRS investigations, massive class action lawsuits - an ever-expanding list of factors bombards sponsors of 401(k) plans, and places companies and their management potentially in the cross hairs. From Enron, Worldcom and Sarbanes-Oxley, to the more recent massive class actions filed against Fortune 500 companies regarding 401(k)  more...

Best Practices in Performance-Based Service Procurement BenefitsPerformance-based service procurement is a commercial best practice for many types of service procurements. The General Accountability Office says performance-based procurement is the government's primary resource for correcting problems in service procurement. In both the public and private sectors, it benefits the buying organization in many ways when done right. Performance-based  more...

How to Save Millions in Claims Through Ergonomics and Injury Prevention BenefitsWe all know how to do our jobs, but no one has ever taught us how to work 'safely.' While there have been attempts to federally regulate ergonomics, these have failed in all but one state, California, which has the only active OSHA regulation to protect workers from repetitive motion injuries. With this in mind, employers are encouraged to voluntarily support an active ergonomics process  more...

1099 Reporting of Payments to Attorneys and Other Third-Parties BenefitsJoin this informative teleconference to gain insight as to the Internal Revenue Service's reporting requirements for payments made to an attorney in connection with legal services (whether or not the services performed are for the benefit of the payor). The IRS reminds us that all third-party payers, such as small businesses or individuals, are required to annually report payments made to  more...

Condition Assessments and Structural Evaluation of Existing Buildings BenefitsCondition assessment and structural evaluation of existing buildings is not a course that is taught in most engineering colleges. However, this is a task that many engineers are asked to do by their clients and not all of them have had the experience to take on this seemingly simple task but which has several pitfalls. The client's reasons for requesting this service could be due to  more...

Developing Storm Water Utilities and Impact Fee Programs BenefitsLocal governments are facing growing challenges to manage storm water runoff due to aging infrastructure, ever-increasing capital needs and unfunded federal mandates to manage water quality. Storm water programs that are supported primarily by the general fund must compete annually with other programs and funding is often unreliable and insufficient. Due to the recent recession, tax  more...

A/R Management: Converting Receivables Into Cash BenefitsCash flow is the lifeblood of any business. Payments from customers are the major source of cash for most businesses. It would be much easier if all sales were paid in advance or at the time of product/service delivery (like in a retail store). Unfortunately, competitive markets demand that credit be extended to customers and this is where AR management becomes so important. This  more...

Understanding the Apportionment Rules for Service-Based Businesses BenefitsApportionment of income for state tax purposes is 'where the rubber meets the road.' That is to say, the complex and varied rules for determining a taxpayer's state income tax apportionment percentage can provide opportunities - with careful planning - for state tax minimization or create traps - without such planning - that lead to multiple taxation. Service-based businesses face  more...

SAS 70 and SSAE 16: Basics, Rules and Standards for Service Organizations BenefitsThis teleconference will discuss the rules of SAS 70s and the benefit/costs for the organizations and auditors using the SAS 70. In addition, there will be discussion on how SAS 70s have gained attention in the post Sarbanes-Oxley era. This will help you implement internal controls in becoming SAS 70 compliant. This will also assist you in analyzing the results of SAS 70 reports.  more...

Impact of Health Care Reform on Health Care Providers BenefitsIn addition to mandating private health insurance coverage, recently enacted health care reform legislation also made sweeping changes to the Medicare payment and service delivery systems and strengthened current laws upon which the federal government relies to fight health care fraud, waste and abuse. This teleconference will include a broad overview of the aspects of health care reform  more...

Protect and Collect - The Effective Use of Engagement Letters BenefitsToday's economy finds companies in every industry, including professional service firms, looking at best practices to keep revenues steady and to decrease liability. The collection process has become more burdensome as cash flow tightens across the country. With more and more lawsuits arising against professional service providers and their firms, law firms, accounting firms and even  more...

Pervious Concrete - The Pavement That Drinks! BenefitsPervious concrete is an innovative building material with many environmental, economic and structural advantages. The proper use of pervious concrete is a recognized best management practice by the U.S. Environmental Protection Agency for providing first-flush pollution control and storm water management. Property owners and developers can also reduce fees and enhance the bottom line by  more...

Strengthening Self-Esteem, Resilience and Body Image in Adolescents BenefitsAdolescence is a time of heightened self-consciousness and anxiety about 'measuring up' in relation to schoolwork, appearance and social life. Today's culture promotes unrealistic and narrow standards of what is acceptable and attractive, increasing stress that can all too often undermine self-esteem and encourage feelings of inadequacy. This teleconference will look at some of the  more...

Understanding LEED for Existing Buildings Operations and Maintenance BenefitsThe U.S. Green Building Councils' LEED for Existing Buildings Operations Maintenance program goal is obtaining higher performance in buildings that have already been constructed and are currently in operation. LEED EBO M emphasizes maximizing operational service and efficiency while minimizing environmental impacts. The system addresses whole-building energy and water use, indoor comfort  more...

Strategies in Representing Clients Before the IRS BenefitsThis teleconference is designed to summarize the important strategies to keep in mind when representing clients before the Internal Revenue Service. Tax exams are an every day occurrence. It is important to conduct them professionally and efficiently while at the same time presenting the taxpayer's position in the best possible way. Accountants, CPAs, attorneys, tax professionals, CFOs,  more...

Health Insurance Basics For Employers ...ncluding traditional indemnity plans, PPOs, HMOs, point-of-service plans and consumer-driven health plans. You will learn some insurance basics and be exposed to underwriting requirements, as well as a review of applicable government regulation. Human resource managers, benefits administrators, payroll managers, accountants, controllers, CFOs, finance directors, presidents, vice presidents,  more...

Corrosion Control for Water System Piping & Storage Tanks BenefitsCorrosion is a process that attacks buried metallic water distribution and transmission piping often resulting in unexplained water loss, service disruptions, and increased maintenance and operating costs. A recent study indicated the annual cost of corrosion of water systems in the United States alone exceeds $22 billion and is expected to grow. The goal of this teleconference is to  more...

Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities BenefitsCan you make a sound business case for AMR/AMI? What does it take to have a successful advanced metering system project? Advanced metering systems are evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to  more...

Valuation and Reporting of Gifts and Service Donations BenefitsAs not-for-profits continue to face challenges related to raising money, they are becoming more creative in soliciting donations, resulting in more donations of noncash assets and greater restrictions on contributions received. This is occurring at the same time that there is a higher focus on the definition of fair value. Contributions of gifts and services should be measured at the fair  more...

Promoting Wellness and Recovery of People With Mental Illness Through Strengths-Based, Person-Centered Practice BenefitsThis topic is important for all levels of the human service and community corrections fields. Policy-makers and funders must develop policies and procedures that support and promote evidence-based practice with this challenging group of service participants. Service organizations must become more outcome-focused in their helping efforts. Direct practitioners, therapists, case managers and  more...

Major Issues in WiMAX Tower Leases and Zoning BenefitsHigh speed over the air broadband service for your computer, home or office, often called WiMAX service, is being rolled out in more than 80 U.S. metropolitan areas in 2009 and 2010. WiMAX is like Wi-Fi computer service, but covers an entire city or county. WiMAX will lead to more leases of land for communications towers because an entire new set of antennas and some new towers will be  more...

Employee Engagement in Troubled Times BenefitsEngaging and retaining valued employees is particularly critical amid periods of economic uncertainty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in  more...

Developing a Community Nonemergency Response System BenefitsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the  more...

Tip Credit and Tip Pooling: FLSA Considerations and Limitations BenefitsMany employees in the service sector are compensated in part by tips rather than wages. This is particularly the case for restaurants and tourist service occupations. Employers are allowed in certain circumstances to claim a tip credit toward satisfying state and federal minimum wage laws. This means that the tips are credited against and thus satisfy a portion of the obligation to pay  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? BenefitsIn this teleconference, you will learn principles and techniques for determining when a project or activity is best delivered by in-house staff, through a contract with a neighboring government or a private contractor, or a combined approach with some tasks performed in-house and others by a contractor. The teleconference will present a practical, nuts-and-bolts approach with examples to  more...

Techniques for Treating Young Clients Who Suffer From Post-Traumatic Stress Disorder BenefitsYou will learn how to identify post-traumatic stress disorder, complicated grief and childhood traumatic grief, as well as learn techniques to treat symptoms of these conditions. Social service directors, social workers, case managers, counselors, psychologists, law enforcement officials, medical staff and administrators  more...

Dealing with Difficult Patients BenefitsOften hospitals and other healthcare facilities must weigh the value of client satisfaction and safety. Acute care settings may be particularly susceptible to the problem difficult patients because of the number of different service providers involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care  more...

401 (k) Plan Audits-What to Expect of the Process BenefitsThe idea of auditing a 401(k) plan can seem daunting and intimidating to some. In addition, as it is essentially a compliance requirement, few plan sponsors see much value in the audit. This teleconference will explain in depth what is involved in the audit of a 401(k) plan. Gain insight into the various entities involved in the audit process and what they contribute to the successful and  more...

Resolving Form 1099 Discrepancies BenefitsThis innovative teleconference will provide the required knowledge to correct any errors discovered in the initial filing or reporting requirements, either by the company reporting these amounts or in reply to the Internal Revenue Services' inquiry to discrepancy in the records reported to them via a CP-2100. By following the practices discussed, you and your client's business entities  more...

Suicidology: Your Responsibilities for Protecting Your Clients and the Public BenefitsThe assessment of suicidality is among the most important functions exercised by mental health professionals. The imperative of keeping the client safe constitutes not only the most important initial clinical objective, but is at the core of good risk management. Research continues to help clinicians predict suicidal behavior in the individual with increasing accuracy. However, there is no  more...

Concrete Structural Repair Methods ...e as a building material and includes material science, in-service performance and behavior, construction and design considerations, common problems and solutions, and contractual issues. Presented by experts in the field of concrete, the agenda is intended for a broad audience. Highlights of this teleconference include common causes of concrete deterioration, condition assessment - defining  more...

Construction and the Uniform Commercial Code BenefitsHow and when does the law of sales affect the rights and responsibilities of the parties in a construction project? Construction contracts are service contracts and sales of personal property contracts are contracts governed by Article 2 of the Uniform Commercial Code. What are the theoretical and practical differences between the two types of contract? When is the sale of goods simply  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics nIn manufacturing logistics, the first priority is providing the right support to make production flow smoothly and put out the goods the company sells. This is effectiveness. The second priority is to provide this support without wasting human, technical or financial resources. This is efficiency. What most companies do in logistics is pursue efficiency at the expense of effectiveness, curtailing  more...

Enabling Loan Processes with Paperless Files nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways  more...

Tax Law Research Best Practices nResearching tax issues involves an understanding of a complex system of legislation, regulations, and administrative document and decisions. Each of these elements of tax law has a different precedential value to the practitioner. Moreover, tax law is an area that changes constantly. Congress and the states regularly amend tax laws, and the Internal Revenue Service adds or amends its regulations  more...

Floodproofing Fundamentals: Design Methods to Reduce Flood Damages nProblem: Floods are the most common natural disaster in the United States. According to the National Flood Insurance Program, more than 80 percent of the natural disaster losses in the United States are caused by flooding. Over the past 10 years, the National Weather Service estimates that flood losses have averaged more than $4 billion a year nationwide. Various government and insurance groups  more...

Best Practices in Purchasing Software nNegotiating software licenses can be frustrating for the business owner. Once you get past the 10-point, double column format of most vendors' license forms, you begin to understand that there are no standard terms and conditions for licensing software - each deal is unique. This teleconference will help the person responsible for evaluating, purchasing and maintaining enterprise-wide software  more...

Estate and Gift Tax Audits nThe first question the executor asks when the estate tax return is selected for audit is "why this return?". What was it about the return that caused it to be selected for IRS examination? n nThis teleconference answers that question and many more related to the subject of estate and gift tax return audits. Learn about the characteristics that trigger audits and why some estate and gift tax  more...

Internet Techniques for Locating Lost Relatives nMany professionals are called upon to locate lost relatives of clients or patients. Attend this teleconference and learn the methodology, strategies and techniques that can lead to successfully locating the lost relative. Each search is unique. One always begins by establishing the goal - who needs to be located; determining what is known - the identifiers; and creating a basic research plan.  more...