-service Web-based Seminars

ITIL v3 Service Offerings and Agreements Capability SOA Course Description - This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on  more...

ITIL v3 Operation Support and Analysis Capability OSA This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...

ITIL v3 Planning Protection and Optimization Capability PPO This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...

ITIL v3 Release Control and Validation Capability RCV This 5-day course immerses learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This  more...

ITIL v3 Service Transition Lifecycle Course This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach  more...

Call Center Social Media Certification - Live Online - May 9-11 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Customer Service Training This customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide  more...

Customer Service over the Telephone This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service  more...

MOC 8824 - Sales Order Processing in Microsoft Dynamics GP 10.0 This Microsoft Dynamics GP Sales Order Processing class explores the accounting cycle and the processes required to enter and ship sales orders. This class shows you how to easily manage the life-cycle of your customer ' s order from the initial quote to the shipment documentation and final invoicing. You learn how to perform additional functions setting up process holds for quality assurance and  more...

SharePoint 2007 Governance Training This SharePoint training course covers the ins and outs of governance in general as well as common taxonomies. You will review what a Governance plan is made up of, as well as learn how to create a training plan, SharePoint service offerings and how to follow through with enforcing the plans. We will review Information Architecture and why it is important.We will take a look at each level in  more...

MOC 2279 - Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure This Active Directory training class includes self-paced and instructor-facilitated components. It provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory directory service infrastructure. The course focuses on a Windows Server 2003 directory service environment, including forest and domain structure, Domain  more...

MOC 2433 - Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials This VBScript training class provides students with the knowledge and skills to manage Windows networks by using the Windows Script Host (WSH) and the Microsoft Visual Basic, Scripting Edition (VBScript) language. During the class, students will work on real-world scripts that they can use to manage computers running Windows Vista, Windows XP, and Windows Server 2003 operating systems. This class  more...

MOC 2274 - Managing a Microsoft Windows Server 2003 Environment This Windows Server training class provides students with the knowledge and skills to manage accounts and resources in a Microsoft Windows Server 2003 environment. The class is intended for systems administrator and systems engineer candidates who are responsible for managing accounts and resources. These tasks include managing user, computer, and group accounts; managing access to network  more...

MOC 2277 - Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services This Windows Server 2003 training class provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. The class is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies. These tasks include implementing routing;  more...

Certified Eco Green Consultant Training Program GoEco Certified had developed the nations best & most comprehensive Certified Eco Consultant Training Program to help future Eco Consultants provide a valuable service within their community helping Homes/ Businesses GO GREEN! Green Consulting is a rewarding carrer that can be either part time or full time. All of the Eco Consultants are actual Certified Eco Consultants in the field doing exactly  more...

Constructing a Component Criticality Matrix A Better Way to Identify Important Components Procurement organizations are often responsible for managing thousands of parts that can be purchased from hundreds of Suppliers. The large number of parts and Suppliers makes it nearly impossible to manage each individual part as much as one wants to. This is why Procurement organizations rely upon stratification methods and other sorting methodologies to provide insights into GROUPS of parts.  more...

Integrative Activity Based Costing Leadership An Overview of Bottom Up Cost Accounting This powerful 1-hour FREE 3rd Thursday - a Operations Improvement webinar has 3 important objectives: 1. To demonstrate how a bottom-up version of ABCA can be used to better allocate support costs. With some commonly used value engineering tools, a new perspective of product cost can be developed. 2. To demonstrate how any standard cost accounting system can be made to calculate  more...

Better Methods for Calculating Safety Stock Service Levels This FREE 1-hour webinar addresses some techniques for reducing safety stock and still meeting target customer service levels. Specifically, this program will present some new ideas in safety stock and service level management by utilizing a unique modeling instrument that simulates safety stock, service levels, stock-outs and inventory investment from a random stream of demand over multiple  more...

ITIL v3 Service Operation Virtual Instructor Led This five-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/ functions and  more...

ITIL V3 Foundation This four-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they may be used to enhance overall service quality and service provision.  more...

SAP BOBJ with BW integration Online Competency Development Training program TRAINING DETAILS: Course Duration: 65 hours Training + Case Studies Training Materials: All attendees would receive a Assignment after each module, a Notes and study material for examples covered. Training Format: This course is delivered as a highly interactive session, with extensive live examples. This course is delivered in Online using Web and Audio Conferencing. Timing:  more...

Conducting Successful Product Complaint Investigations - Webinar By GlobalCompliancePanel Overview: This webinar will provide valuable assistance and guidance to the life sciences manufacturers engaged in various aspects of product complaint investigations. An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated  more...

Webinar on Cloud Computing SaaS - Webinar By GlobalCompliancePanel Overview: The Cloud Computing / Software as a Service (SaaS) Webinar will present the best practices for the validation of a SaaS Customer Relationship Management (CRM) Solution. Our presentation will offer an introduction to cloud computing and explain the benefits of using a SaaS system. We will detail the differences between a Conventional Implementation and a SaaS Implementation  more...

Using SLAs to Facilitate Enterprise and IT Governance Risk Management and Compliance GRC - Webinar by GlobalCompliancePanel This one-of-kind webinar is intended to provide you with practical guidelines on applying SLA concepts to your organization's GRC program. Organizations that have SLAs for GRC reap these benefits: * Ongoing improvements in their ability to identify, assess and prioritize risks * facilitates business owners involvement in risk management and GRC programs that affect them *  more...

Outsourced processes and ISO 90012008 - Webinar by GlobalCompliancePanel In 2008, a new edition of ISO 9001 went into effect. The literature says the new version doesn't introduce any new requirements but only clarifications to the existing requirements. One of the clarifications involves the use of Outsourced Processes in the Quality Management System. The changes clarify the organization's responsibility for conformity to all customer, regulatory, and statutory  more...

ITIL Foundation Bridge Virtual Classroom Take the ITIL ® v3 Foundation Bridge course Virtual Classroom is set up in the same manner as the physical classroom however altered to optimize the virtual learning experience without the hassle of travel. The virtual classroom delivery option is ideal for training geographically dispersed teams. This 2-day course introduces learners to the lifecycle of managing IT services to deliver to  more...

ITIL v3 Foundation Virtual Classroom Take the ITIL ® v3 Foundation course Virtual Classroom is set up in the same manner as the physical classroom however altered to optimize the virtual learning experience without the hassle of travel. The virtual classroom delivery option is ideal for training geographically dispersed teams. This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services  more...

Validating Radiation Sterilization for medical device industries GlobalCompliancePanel brings a new webinar on the topic of Validating Radiation Sterilization for medical device industries. Webinar will be on March 9, 2010. Webinar will be presented by Mark Roberts. Mr. Roberts is the head of Roberts Consulting and Engineering (RCE), a consulting firm specializing in quality system and sterility assurance compliance. He was previously the Manager for the  more...

Student Shelter In Computers EC-Council Academic Partner Offers Certified Ethical Hacker CEH Course Student Shelter In Computers , EC-Council Academic Partner EC-Council Academic Partner Lahore Pakistan Offera ™s Low Cost Certification & Coaching / Training for Students & Professionals Certified Ethical Hacker CEH Course Outline Module 01: Introduction to Ethical Hacking Module 02: Footprinting and Reconnaissance Module 03: Scanning Networks Module 04:  more...

Advanced Java JSPs and Servlets Short Term * Create a web application with a single JSP and deploy it to Tomcat * Create a Servlet and view output on browser * Understanding the Servlet Life Cycle o Studying the life cycle methods - init, service and destroy o A look at the Servlet Heirarchy * The JSP Life Cycle as an extension of Servlet Life Cycle * Scriplets and expressions in JSP *  more...

Asphalt Pavement Management Recycling Preservation Online Certificate Program The Asphalt Pavement Management, Recycling & Preservation Online Certificate Program consists of three modules covering pavement evaluation, management, recycling and preservation. Those who are faced with the challenges of maintaining roadways on a shrinking budget will learn cost and energya efficient strategies to extend the useful service life of pavement. The instructor, Blair Barnhardt, has  more...

How to Conduct an Effective Initial Consultation - On-Demand Webinar Every successful client relationship starts with a Needs Analysis during the Initial Consultation. This Webinar gives you the core knowledge and skills to accurately assess and create relevant systems and solutions that truly enhance your clientsa ™ lives and environments and to create your customizable needs analysis forms. Certified Professional Organizer ® Debra Milne will teach you  more...

Through the Customer Eyes Tuesday Sept 28 2010 100 pm ET Through the Customer's Eyes is a powerful, practical training and certification program for customer service representatives that will benefit any employee who interacts with customers. Developed in cooperation with, and endorsed by, the International Customer Service Association, Through the Customer's Eyes will help you: Improve productivity. Increase employee retention. Implement  more...

Complete Java Training Complete Java & J2EE Online Training Course Details * Duration: 3 to 3. 5 months * Timing: Every alternate day in week day and both week ends. * This course is Free for new students for first 2 weeks. * Pricing: 990$ (Including taxes) (Saves you 300$). * We beet all our competitors prices. * Register now Complete Java & J2EE Training Course Details  more...