Online 000 It eLearning - Training Resources

Health Care Fire Safety Every year, fire kills more people than any other natural disaster in United States. According to OSHA statistics, in the year 1995, 200 people were killed at workplace from fires and explosions, more than 5, 000 were injured, and businesses faced the loss of around 2. 3 billion dollars. Fires create havoc among workers and demolish thousands of businesses every year. Fires lead to injuries,  more...

The Food and Beverage Industry Overview Version 2 The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural  more...

Dealing with Sexual Harassment Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss  more...

DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest divided among rail, pipeline, water, and  more...

Safety Sense Series: Keeping Yourself Safe XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe  more...

Safety Sense Series: Safety Standards and Systems XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe  more...

Safety Sense Series: The Safety Authorities XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe  more...

Safety Sense Series: Improving Safety Performance XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe  more...

The Professional Teller: Observing Government Regulations The Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the  more...

Implementing and Managing Exchange Server 2003 Securing This series provides students with the knowledge and skills needed to update and support a reliable secure messaging infrastructure used for creating storing and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5 000 seats) messaging environment.  more...

Implementing and Managing Exchange Server 2003 Maintaining This series provides students with the knowledge and skills needed to update and support a reliable secure messaging infrastructure used for creating storing and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5 000 seats) messaging environment.  more...

Implementing and Managing Exchange Server 2003 Administering This series provides students with the knowledge and skills needed to update and support a reliable secure messaging infrastructure used for creating storing and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5 000 seats) messaging environment.  more...

Encyclopedia Britannica 2003 Encyclopedia Britannica 2003 Ready Reference provides access to 25 000 articles and its library of photographs illustrations videos audio clips and maps. The course will provide users information on how to find articles review and use libraries use interactive tools and organize research.  more...

Cal Poly (GRCI) Certificate Course - Computer to Plate for Newspapers The Computer-to-Plate for Newspapers course begins with an overview of CtP technology. This gives you a foundation for understanding the different types of hardware, lasers, and plate choices available. The benefits of CtP are discussed, including cost, speed, quality, and the new capabilities that CtP can provide. Cost issues are discussed, including criteria to take into account when calculating  more...

Cal Poly (GRCI) Certificate Course - Computer to Plate for Newspapers The Computer-to-Plate for Newspapers course begins with an overview of CtP technology. This gives you a foundation for understanding the different types of hardware, lasers, and plate choices available. The benefits of CtP are discussed, including cost, speed, quality, and the new capabilities that CtP can provide. Cost issues are discussed, including criteria to take into account when calculating  more...

oll InfoFind Professional oll InfoFind Professional is the first Dynamic Learning System (DLS) focused on the Graphic Communications industries. Our DLS allows the learner to define customized content through a sophisticated database search. The InfoFind Professional database contains over 11,000 term definitions and hundreds of in-depth topics and tutorials extracted from our popular on-line courseware or created just  more...

MA Independent Studies (Arts) - Distance Learning MA Independent Studies (Arts) - Distance Learning This degree programme allows the student to plan his/ her own syllabus, identify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies. Entry to the course may be at any time of year subject to availability  more...

MA Independent Studies (Literature) - Distance Learning This degree programme allows the student to plan his/ her own syllabus, identify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies. Programmes may start at any time of year, subject to availability of places. The syllabus would normally be divided into  more...

MA Independent Studies (Social Studies) - Distance Learning MA Independent Studies (Social Studies) - Distance Learning This degree programme allows the student to plan his/ her own syllabus, identify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies. Programmes may start at any time of year, subject to  more...

MA Independent Studies (Area Studies) - Distance Learning MA Independent Studies (Area Studies) - Distance Learning Area studies allows for the multidisciplinary study of a geographical or political region including society and people, geography, history, politics, trade, tourism, conflicts, religions and other aspects of the region. Programmes may start at any time of year, subject to availability of places. This degree programme allows the  more...

MA Independent Studies (Politics) - Distance Learning MA Independent Studies (Politics) - Distance Learning This degree programme allows the student to plan his/ her own syllabus, identify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies. Programmes may start at any time of year, subject to availability  more...