Instructor Led 1-day Training Classes

Support Representatiive ...l to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's more...

IT Service Management Managers certificate ...1-day revision. 1 x 1-day exam coaching. The IT Service Management certificate consists of two 5 day modules: IT Service Management Support IT Service Management Delivery At FGI we schedule each module approximately one month apart, and approximately one month prior to the ISEB public examination dates to provide our delegates with a structured approach to attaining the Managers more...

Setting C-level Business Appointments The 'X2 Way' ...Jeff Hardesty, developer of the X2 Sales system conducts 1-Day Sales Prospecting Workshops for $699 per participant. Training Sales Professionals to a Single Useful Objective The X2 Sales System and the X2 Initiator phone sales training process trains to one sales skill; improving sales individuals Conversation-to-appointment ratio to 50 . This enables sales people to spend less time more...

1-Day Jump Start to Business Workshop ...1-Day Jump Start to Business Workshop Enterprise Education for Students Aged 12-14 This one-day workshop gives younger teenagers an exciting opportunity to explore the idea of business ownership. Students will enjoy hands-on activities that raise awareness of social responsibility in business and stimulate creative thinking. They will be inspired to identify a money-making opportunity and more...

Advanced Network Troubleshooting for Pervasive.SQL ...1-day class from Goldstar Software covers advanced topics in the area of network troubleshooting and communications that are not covered in the standard Pervasive.SQL Service & Support class. The first half of the day discusses network design, network analysis, and common configuration problems, while the second half provides an overview to Btrieve and Pervasive.SQL packet traffic, as well as a more...

WinRunner 7.5 for the Web This 1-day, lab-based course introduces the student to WinRunner with WebTest Add-in. In WinRunner 7.5 for the Web course students learn how to create and enhance their scripts for Web environment applications. more...

Using TestDirector 8.0 This 1-day hands-on course introduces the student to the user-level functionality of TestDirector 8.0. Students will learn to manage requirements documentation, create and import test cases, combine test cases into test plans, execute test plans, track defects, and generate reports and graphs using TestDirector 8.0. more...

Hands-On Lab: LoadRunner 8.0 ...1-day hands-on lab is designed to provide comprehensive understanding of all the concepts learned in the LoadRunner suite course. This hands-on lab involves students in building an effective load testing script and then running a load test against the Mercury Tours application to achieve the given performance goals. This activity will validate your newly acquired knowledge on LoadRunner and on more...

Effective OO Design training - 1 day - UK ...1-day course focuses on how to develop effectively with any OO language according to general OO design principles. First, general OO terminology is introduced. Then specific aspects of OO design are examined and patterns and anti-patterns are identified. This course covers general topics on -how to improve your OO programming techniques- along with more specific patterns being targeted as more...

Global Sourcing ...1-day Global Sourcing program completely describes the aspects of purchasing internationally. Differences between domestic sourcing will be analyzed. The major steps and risks will be identified and the process to arrive at a reasonable sourcing strategy will be developed. Supplier management techniques will be covered as will the development of the proper organization and competencies to more...

Just-In-Time (JIT) for Purchasing ...1-day Just-In-Time (JIT) for Purchasing provides an overview of the JIT method. While companies attempt to improve their cycle times, quality, cost performance, and supply chain; many are embracing the Just-In-Time (JIT) purchasing method to accomplish improvements in these key areas. JIT is not about suppliers holding inventory or only Kanban, it is the embodiment of the philosophy of reducing more...

Purchasing Under Government Contracts ...1-day program will cover the salient differences between commercial and government contracting and the specific procurement requirements of the Federal Government. The CPSR tool used by the Government to assess contractors' purchasing systems will be evaluated. The tie to policies and procedures and the need to adequately document purchasing activities will be specified. Best-in-class practices more...

Statements of Work and Specifications (SOW) ...1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided more...

Supplier Assessment ...1-day Supplier Assessment program will help participants understand the key aspects of supplier capability. They will learn how to participate in or lead a supplier audit. Once developed, they will be able to apply the organization's assessment tool, and provide adequate feedback to suppliers on capability and areas for improvement. Topics covered include the value of an effective supplier more...

Supplier Identification ...1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities to more...

Supply Management Negotiations ...1-day Supply Management Negotiations program teaches what is negotiable, purchasing ethics and how to participate in and lead negotiations. As a result of attending this program, participants will learn how to manage a step by step negotiation process; establish objectives; manage contracts and suppliers, and develop a comprehensive negotiation plan to reduce costs and improve productivity. more...

Advanced Procurement Law ...1-day Advanced Procurement Law program focuses on legal rights, liabilities and responsibilities. As a result of attending this program, participants will understand the key aspects of the Uniform Commercial Code, and other laws and regulations governing purchases. This course will enable participants to evaluate the standard terms and conditions of contracts and purchase orders; identify the more...

Applying Benchmarking Principles to Purchasing ...1-day Applying Benchmarking Principles to Purchasing course is highly interactive and applies the process of benchmarking to purchasing. It includes purchasing-oriented case studies and exercises. Topics include the value of benchmarking; what to benchmark; the basic benchmarking process; and the best sources for benchmarking information. This program will trace the process of benchmarking more...

Commodity Strategy ...1-day Commodity Strategy program covers the process of developing the elements of a cross-company commodity strategy. The focus is to develop a strategy of procuring all the requirements for a specific commodity of products or services across the company. The various elements of the commodity strategy will be covered in detail and formats will be provided to guide the participant through the more...

Conducting Technical Evaluations This 1-day Conducting Technical Evaluations can be presented to both purchasing and user communities, will focus on the process that should be employed in evaluating supplier proposals. The development of effective evaluation criteria will be discussed, and various types of procedures will be considered. Specific examples of poorly conducted and documented evaluations will be covered. more...

Conflict Management ...1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to more...

Continuous Cost Management This 1-day Continuous Cost Management focuses on monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. more...

Java for IBM Rational Functional Tester This 1-day course is designed to provide students with the foundation in Java necessary for RTTS' Advanced IBM Rational Functional Tester course. This course can be taken standalone or in conjuction with the basic and advanced courses. more...

E-Com Sourcing ...1-day program, participants will learn the basic concepts of e-business; how to assess different e-business offerings; apply e-business initiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be highlighted more...

Establishing and Maintaining Relationships In this 1-day program, participants will learn expectations for personal and team relationships; understand methods for diagnosing and evaluating others; be able to assess current relationships and apply a model for improvement; and use methods to pick the right strategy for ongoing relationship-building. more...

FAR & FASA: Current Issues In this 1-day course, new developments in the FAR and agency acquisition regulations created as a result of FASA and FARA will be covered. Both recent implemented and future changes will be highlighted. Copies of the most recent regulations will be made available and impact on procurement will be discussed. more...

Federal Appropriations This 1-day program provides participants with an understanding of the federal appropriations process. Key elements of appropriations law and the impact of appropriations law on contracting offices will be discussed. The budget, authorization, and appropriations processes will be covered, as well as availability of appropriations, obligations, and how appropriations affect contracting. more...

Fundamentals of Overhead ...1-day program, participants will learn the types of overhead, regulatory requirements for managing overhead, roles and responsibilities, ways to calculate overhead and methodologies for effectively managing overhead. We will cover what overhead is and why it is important; types of indirect rates; selected elements of costs; establishing indirect cost rates; performing an analysis of indirect more...

Improving Communication in Procurement ...1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their more...

Intermediate Negotiations ...1-day program participants will gain a better understanding of the negotiation process and negotiating tactics and styles. Participants will learn to develop basic negotiating skills in one-on-one and team negotiations. Topics covered include the negotiating environment; importance of planning; choosing a negotiation model that works; and establishing agendas and control plans. To ensure more...

Involving Suppliers in Quality and Cost Objectives ...1-day program, participants will learn how to involve suppliers in continuously monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. This program will highlight a process more...

Legal Aspects of Purchasing This 1-day program will cover the gamut of legal aspects of purchasing faced by the buying community. The Uniform Commercial Code and the differences between buying products and services will be highlighted. The principles of agency, contracts, authority, warranties, inspection and acceptance, termination, applicable laws, remedies, claims, and offer and acceptance will be covered. more...

Managing Suppliers ...1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage more...

Marketing to the Federal Government ...1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing more...

Negotiations This 1-day program will provide the basic approaches to negotiations by buyers and sellers of goods and services. A six-step negotiation process will be described. The value of negotiation planning and preparation will be covered, and participants will plan for both one-on-one and team negotiations. Feedback on negotiating styles and tactics will also be provided. more...

Procurement and the Law, Contracts, and Ethics ...1-Day course examines in detail the legal and ethical issues surrounding procurement and gives participants an opportunity to assess how their contracts and their actions impact your company and its bottom line. Contracts are the basis for our relationships with vendors. Their enforceability depends on the laws that govern them and the terms we use. Understand the laws of agency, find out what more...

Procurement Team Training ...1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to improve more...

Purchasing Assessment Seminar ...1-day seminar will rejuvenate the way that they manage their purchases. Based on the concepts embodied in the ISO-9001 standards, they will work with the program's instructor to fully assess their purchasing process, its documentation, and its performance. They will identify gaps in performance, and develop action plans for improvement. They will use their own policies and procedures to receive more...

Purchasing Law ...1-day program will teach participants processes and techniques to ensure that their company and its suppliers reach mutually acceptable terms. They will learn to understand the aspects and application of the Uniform Commercial Code to organization purchases; and the legal responsibilities of the organization and its suppliers. The dynamics of contract administration and the legal aspects of more...

Vendor Management ...1-Day course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; more...

Vendor Selection ...ow which vendor is really the right one for the job? This 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your RFP and the more...

Value Analysis ...1-day program provides an overview of the opportunities found when using value analysis techniques. These opportunities pertain to both products and services and require cross-functional company involvement and supplier cooperation. The techniques can also be applied to improve supply chain processes and internal processes. Participants will use a proven tool and apply the tool to a case study more...

Working With International Vendors ...bal alliances then this is a good course for you. In this 1-Day program, you ll learn how to effectively lead virtual teams, cross-border supply management, and all facets of business partnerships. Specific topics include how to: understand terms unique to international purchases; develop productive and cost-effective international vendor relationships; consider cultural influences on vendor more...

Written Communications in Purchasing ...1-day program will focus on improving written communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide more...