Online 1-hour eLearning

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Access 2000 User Series Access 2000 Beginning (2 Hours 6 Minutes) 1.0 Introduction (26 Minutes) 1.1 Starting Access 1.2 Opening an Existing Database 1.3 The Access Desktop 1.4 The Database Window 1.5 A Preview of the Database Components 2.0 Working with an Existing Database (33 Minutes) 2.1 Viewing and Navigating Table Data 2.2 Editing Table Data 2.3 Adding Records to a Table 2.4 Selecting and Deleting Records 2.5 Find  more...

PowerPoint 2000 Beginning PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Advanced PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying Diagonal Borders to a Table 2.0 Using Data from other Sources (20 Minutes) 2.1 Exporting an Outline to Word 2.2 Importing an Outline from Word 2.3 Adding a Table from Word 2.4 Inserting an Excel Chart 2.5 Adding Sound 2.6 Adding Video 3.0 Creating Output (12 Minutes)  more...

PowerPoint 2000 Set of 3 PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Sales Skills Developing a Winning Strategy In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Sales Management Leading a Sales Team In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Essentials of Business Law The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses,  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Competitive Intelligence Researching Online Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Managing Business Risk Financing Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...

Visual InterDev 6 0 Implementing Server Technologies C ourse Overview This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Networking Technologies Series TCP IP Internetwork Mgt Course Overview This course is the third in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). The Internet, Internet Mail Protocols, how TCP/IP works with LAN and WAN protocols, the Domain Name Service (DNS), Network File System (NFS), Network Information System (NIS), and managing TCP/IP are subjects that will be covered in this course. L earn To:  more...

SAP R 3 v4 0 MM Warehouse Management Course Overview This course is designed to provide foundation skills for the effective use of R/3 WM (Warehouse Management) for all employees whose duties involve procedures and tasks which exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting.  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center Course Overview The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related  more...

SAP R 3 v4 0 Profit Center Accounting Course Overview The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting  more...

SAP R 3 CO Cost Object Controlling Course Overview This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as  more...

SAP R 3 v4 0 Investment Management - Overview Course Overview This course deals with investment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program  more...

SAP R 3 v4 0 Profitability Analysis - Basics Course Overview The purpose of this course is to provide a thorough understanding of Profitability Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

Building Cisco Remote Access Networks - Part 2 This is the second in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology.  more...

Building Cisco Remote Access Networks - Part 3 This is the third in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on ISDN, with coverage of ISDN BRI, PRI and DDR. Optimizing usage of DDR interfaces is covered. The course closes with comprehensive coverage of Frame Relay connections. Learn To: Identify features of Integrated Services Digital  more...

Process and Function Modeling Course Overview Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000  more...

Oracle SQL Specifics Retrieving and Formatting Data Course Overview This course is the first in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will  more...

Oracle SQL Specifics Creating and Managing Database Objects Course Overview This course is the second in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write  more...

Oracle Form Builder Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Form Builder series based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify  more...

Oracle Form Builder Handling Multiple Object Relationships Course Overview This course is the fifth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L  more...

Oracle Report Builder Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report  more...

Oracle Report Builder Controlling Reports Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of  more...

Oracle8 Performance Tuning Strategies and Techniques Course Overview This course is the first in a three-part Oracle8 Performance Tuning series. This course will introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will  more...

Oracle8 Performance Tuning Managing Memory and Disk I O Course Overview This course is the second in a three-part Oracle8 Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

Oracle Form Builder R6 Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to  more...

Oracle Form Builder R6 Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Developer series that is based on Oracle Developer Release 6. In this course learners will create and control alerts, debug PL/SQL code, and process queries in form modules. In addition, the course will cover transaction processing, Form Builder application customization, and writing flexible code. L earn To: Identify the  more...

Oracle Form Builder R6 Including Reusable Oracle Components Course Overview This course is the sixth in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course will enable learners to implement methods to use additional data sources, to work with Oracle8 objects, and to integrate charts, reports, and timers in form modules. In addition, the course covers the procedures to reuse components, objects, and code and to  more...

Oracle Reports R6 Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Reports Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

Windows NT 4 0 User Fundamentals Course Overview This multimedia self-paced learning course will instruct you on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to  more...

Windows 2000 Professional User Fundamentals Course Overview This course will introduce users to the fundamental features of Windows 2000 Professional. At the completion of this course, students will learn to identify the features of Windows 2000 and the functions of its desktop components; identify the functions of the various Windows 2000 programs; identify the functions of the various components available in the Windows Explorer  more...

Excel 2000 Proficient User Course Overview This course provides participants with the skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by Excel; manipulate data in a worksheet; create and edit workbooks for integrating  more...

PowerPoint 2000 Proficient User Course Overview This course provides participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation.  more...

PowerPoint 2000 Expert User Course Overview This course provides participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 Course Overview This is the first course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 Course Overview This is the fourth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the types of help techniques and implement a help system for an application. Identify the exception handling architecture  more...

Internet Explorer 5 0 Fundamentals Course Overview This course provides participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 The first course introduces the Lotus Notes 6 environment and capabilities, and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment, including such procedures as setting up a filing system for incoming messages, customizing outgoing messages, and managing the Address book. They are also given  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation Course Overview This is the seventh course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to plan and implement Domino security at an organization; control the access to user IDs and Domino servers; secure Domino database by using database ACLS, roles, and forms and view access  more...

Business Code of Conduct Confidentiality Company Assests This course examines the importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential  more...

SQL and PL SQL PL SQL Basics Course Overview This course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design, develop, and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming.  more...

SQL and PL SQL DML and DDL Course Overview This course is the third in a three-part Oracle SQL series that is based on the Oracle ILT course, Introduction to Oracle: SQL and PL/SQL. Using the Oracle SQL*Plus environment, this computer-based training course uses Structured Query Language (SQL) to create and populate Oracle database tables. Learners create tables and other database objects and learn to maintain and modify  more...

Designing for Cisco Internetwork Solutions Part 4 This is the fourth course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861.. It covers traditional voice architectures, voice architecture integration, voice technology requirements, and capacity planning using voice traffic engineering concepts. Learn To: Identify guidelines for network security risk assessment.  more...

Business Code of Conduct Conflicts of Interest This course covers the fundamentals of conflicts of interest. It examines what constitutes a conflict of interest, how such conflicts should be dealt with, and what may be the potential consequences associated with conflicts of interest. Learn To: Identify a conflict of interest. Identify rules and regulations governing conflicts of interest. Identify auditor and analyst conflicts.  more...

Business Code of Conduct Sarbanes Oxley Act This course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives throughout  more...

Oracle8i Database Admin Manage Security Course Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in Oracle8i. In this course, participants will learn about the concepts and tasks associated with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and  more...

International Business Essentials The Global Business Environment International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia,  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

Diversity Managing Diversity in the Workplace Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

International Business Essentials Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 The course deals with fundamentals of Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify and automate business processes. Learn To: Identify features of Workflow-driven business processes. Identify features of business processes integration using Oracle Workflow. Match Oracle Workflow  more...

International Business Essentials Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations  more...

Designing for Cisco Internetwork Solutions Part 1 This is the first of five courses in the Designing for Cisco Internetwork Solutions curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. It covers organizational network policies and procedures, network design methodology, assessing project scope and requirements, and examining existing networks. It will also cover design implementation, modularizing networks, and  more...

Interconnecting Cisco Networking Devices Part 2 This is the second course in a 3 part series that prepares learners for the Cisco CCNA ICND exam 640-811 - Interconnecting Cisco Networking Devices. The course introduces fundamental routing concepts. It describes the features, operation, and configuration of Routing Information Protocol (RIP), Interior Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open  more...

Designing Cisco Network Service Architectures Part 1 The course starts with an overview of the Cisco AVVID network. It then gives in-depth coverage to the design of Enterprise Campus networks and Enterprise Edge networks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies. Learn To: Identify features of the Cisco Architecture for Voice,  more...

Oracle 11i Procure to Pay Part 3 This course provides an understanding of the Procure-to-Pay cycle and key implementation issues in Oracle Purchasing, iProcurement and Payables applications. This course covers creation and security of documents. This course will prepare student's to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's  more...

Advanced Project Leadership Selling Project Mgmt to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Strategic Sales Gaining Access to the Executives In Strategic Selling - Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work  more...

Strategic Sales Building the Executive Relationship In Strategic Selling: Building the Executive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...

Advanced Project Leadership Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...

Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map  more...

Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Advanced Project Leadership Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project  more...

Advanced Project Leadership Organization Strategy Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Self Development Increasing Your Assertiveness In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To  more...

Oracle9i SQL DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

Self Development Developing Rapport Through Communication Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a  more...

Self Development Improving Your Memory Self-Development: Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the  more...

Time Management Overcoming Challenges Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork,  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

Career Development Developing a Career Strategy Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

Career Development Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the  more...

Directory Technologies Part 3 Active Directory Integrating Technologies Course Overview The is the third course in a three part series that introduces the features of Windows 2000 and its purpose, and the features and benefits of Active Directory. It also covers how to install Windows 2000 Advanced Server, and how to configue Active Directory. It identifies common Active Directory management tasks, as well as covers how to manage and troubleshoot Active Directory.  more...

Moving from Technical Professional to Mgr Series Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas  more...

SAP R 3 FI General Ledger Posting Periodical Processing In this course, SAP R/3 FI: General Ledger Posting and Periodical Processing, you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. Learn To:  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data The course SAP R/3 4.6 CO Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting  more...

WebSphere MQ Programming II This second course covers remote queuing, transaction support and triggering, MQI security, message groups and segmentation, and distribution lists. Coverage of the MQI is completed. Learn To To identify features of remote queuing. To differentiate between datagram, request, reply, and report message types. To  more...

Defining Microsoft NET Solution Architectures Part 1 This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...

WebSphere MQ Programming II This second course covers remote queuing, transaction support and triggering, MQI security, message groups and segmentation, and distribution lists. Coverage of the MQI is completed. Learn To To identify features of remote queuing. To differentiate between datagram, request, reply, and report message types. To  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network This is the first course in a five part series of Microsoft Windows 2000 Network Management that introduces Active Directory. This course distinguishes between the physical and logical structure of Active Directory and also covers Active Directory replication problems. It also teaches configuring and troubleshooting DHCP. Finally, this course covers troubleshooting startup problems, including Safe  more...

Windows 2000 Network Mgt Part 2 Resources Web Services This is the second course in a five part series that teaches shared network resources, including shared printers and shared folders. The course covers how to publish resources, configure permissions, and configure disk quotas. This course also teaches about Internet Information Services (IIS) configuration, including virtual directories, virtual servers, and configuring authentication for Web  more...

Windows 2000 Network Mgt Part 3 Name Resolution This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution, name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered. Learn To: o Identify characteristics of a  more...

Windows 2000 Network Mgt Part 4 Access Admin This is the fourth course in a five part series that teaches Remote Access and Delegating Administrative Control. Topics covered include configuring and troubleshooting remote access and virtual private network (VPN) connections. configuring terminal services and implementing Network Address Translation (NAT) and Internet Connection Sharing are also covered. Finally, the course teaches User and  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Windows 2000 Network Mgt Part 5 Group Policy This is the last course in a five part series that covers implementing group policy, group policy and desktop management, and managing network security. Group Policy Object (GPO) operation, Group Inheritance, instruction about software deployment by using Group Policy, troubleshooting Group Policy problems, server monitoring methods, detecting security breaches, and auditing are also covered.  more...

Business Travel Safety International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...

A 2003 Part 3 Printers Networks Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. Learn To To match  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

Stress Management Fundamentals for Managers In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Creativity Innovation Increasing Personal Creativity Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Wireless Networking for Small Business This course covers the benefits and applicability of wireless networking to the small business. It covers wireless components and configurations. It provides guidelines (?) on planning, setting up and securing a wireless network for a small business. Learn To Identify benefits of wireless technology for small business. Identify features  more...

Home Networking With Windows XP Home networking is becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Financial Management Understanding Financial Statement The course is about providing a basic understanding of an organization's financial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash  more...

Financial Management Financial Planning Forecasting This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial  more...

Financial Management Cash Analysis Management This course provides a basic understanding of cash analysis and management concepts and techniques. Learn To: Identify the benefits of free cash flow. Identify components of the cash conversion cycle. Identify techniques for controlling cash. Identify the procedure for preparing a cash budget. Identify categories of cash flow activities in a cash flow statement.  more...

Financial Management Analyzing Financial Statements This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools.  more...

Financial Management Inventory Costing Depreciation This course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets. Learn To: Identify key aspects of asset types. Identify key aspects governing the presentation of assets on a balance sheet. Identify elements of an income statement. Match inventory costing methods with their impact on the balance sheet and  more...

Business Finance Risk Analysis Business Finance: Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To •  more...

Business Finance Time Value of Money Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized  more...

Business Finance Valuation of Stocks Bonds Business Finance: Valuation of Stocks and Bonds offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the  more...

Business Accounting Accounting for Assets Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. •  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Business Accounting Accounting for Stockholders Equity Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To  more...

Financial Statements Financial Statements Analysis Financial Statements: Financial Statements Analysis offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To  more...

Financial Statements Reading Analyzing an Annual Report Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To •  more...

Financial Statements Analyzing Cash Flows Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities  more...

Budgeting Creating Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types  more...

Budgeting Operating Manufacturing Budgets Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a  more...

Budgeting Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To  more...

Economics Foundations of Macroeconomics With the basics of microeconomics in place, a Foundations of Macroeconomics a ? gives the learner the opportunity to explore the wider issues examined in the field of macroeconomics. Government policies, unemployment and inflation, economic growth and stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. Learn To  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Emotional Intelligence Developing Emotional Intelligence Skills Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work  more...

Emotional Intelligence Applying Emotional Intell in the Workplace Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving  more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and  more...

Grammar Skills An Introduction to Basic Grammar Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important.  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Effective Presentations The Presentation Process In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To  more...

Advanced Interpersonal Communication Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Business Writing The Fundamentals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this  more...

Business Writing Writing Effective Proposals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this  more...

Communicating w Difficult People Working with Difficult Employees Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Communicating w Difficult People Communicating with Your Manager Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents.  more...

E-mail Etiquette E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how  more...

E-mail Etiquette Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to  more...

E-mail Etiquette Writing Effective E-mail Messages E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program  more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Business Etiquette Office Protocol Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Fundamentals for Employees In Excellence in Service: Fundamentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...

Excellence in Service Solving Customer Problems In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...

Excellence in Service Working With Upset Customers In Excellence in Service: Working with Upset Customers, you will learn how to successfully handle customers when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control  more...

Excellence in Service Communicating With Customers Virtually In Excellence in Service: Communicating with Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Excellence in Service Creating an Exceptional Service Environment In Excellence in Service: Creating an Exceptional Service Environment, you will learn how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Excellence in Service Building a Customer Service Team In Excellence in Service: Building a Customer Service Team, you will learn techniques to successfully select, train, and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will  more...

Excellence in Service Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships, you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by  more...

Call Center Inbound Customer Service In Call Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...

Call Center Mgt Managing an Inbound Call Center Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call  more...

Call Center Mgt Measuring Quality Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...

Call Center Mgt Managing Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and  more...

Customer Relationship Mgt Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Customer Relationship Mgt Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.  more...

Customer Relationship Mgt eCRM Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to  more...

Sexual Harassment What Employees Should Know Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment.  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Sexual Harassment Resolving Sexual Harassment Claims Sexual Harassment: Resolving Sexual Harassment Claims offers the student an overview of the elements needed in a system for resolving sexual harassment claims. The program details how to select and prepare investigators, as well as how to plan and conduct an investigation. In addition, the program teaches the learner how to evaluate the evidence gathered in an investigation and how to implement  more...

Interviewing Skills Preparing for an Interview In Interviewing Skills - Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations  more...

Interviewing Skills Conducting an Interview In Interviewing Skills: Conducting an Interview, you will learn the various processes and techniques used to conduct interviews that result in successful hires. Specifically, it teaches students how to conduct an interview through the opening, information gathering, and closing stages, as well as how to address difficult interviews. In addition, students will learn how to evaluate candidates  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Workplace Aggression Recognizing Aggressive Behavior In Workplace Aggression: Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of  more...

Workplace Aggression Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...

Workplace Aggression Taking a Proactive Approach In Workplace Aggression: Taking a Proactive Approach, participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace  more...

Recruiting Retention Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job  more...

Recruiting Retention Internet Recruiting Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,  more...

Exit Interviewing Skills Conducting an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Human Resource Law Management s Role Human Resource Law: Management's Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge, wage and hour laws, and anti-discrimination statutes. In addition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Human Resource Law Equal Employment Opportunity Law Human Resource Law: Equal Employment Opportunity Law defines the Equal Employment Opportunity (EEO) laws that affect all aspects of employment. This program details how EEO laws are enforced and provides guidelines to comply with EEO regulations. In addition, this program addresses employer defenses to discrimination claims, grounds for employee cases, and the Equal Employment Opportunity  more...

Word 2003 Expert Part 2 This course, along with the Word 2003 Expert: Part 1 course, maps to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Word skills. Learn To To create a form. To secure a document.  more...

Human Resource Law Family Medical Leave Act In Human Resource Law: Family and Medical Leave Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced,  more...

Human Resource Law Fair Labor Standards Act In Human Resource Law: Fair Labor Standards Act, you will learn the provisions of the Fair Labor Standards Act (FLSA), including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To  more...

Human Resource Law Understanding Privacy Rights In "Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your  more...

360-Degree Feedback Experiencing 360-Degree Feedback 360-Degree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback, the benefits of using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information  more...

360-Degree Feedback Implementing a 360-Degree Program 360-Degree Feedback Programs: Implementing a 360-Degree Program covers the 360-degree feedback process and explains how to develop a feedback questionnaire, choose a collection method, and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback 360-Degree Feedback: Maximizing the Benefits of 360-Degree Feedback covers how to enhance the use of 360-degree feedback, address employee performance, and support employee development. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the  more...

Decision Making Problem Solving Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Decision Making Problem Solving Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Goal Setting In Leadership Development: Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leadership Development Motivation In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...

Leading the Way Learning to Lead In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You  more...

Managerial Leadership Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for  more...

Succession Planning Successors Plan Evaluation Planning Tools In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the  more...

Women in Leadership Leadership Roles Styles In Women In Leadership: Leadership Roles and Styles, you will learn about characteristics of the old and new constructs of leadership and business, such as the role gender has played in shaping leadership. In addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To  more...

Women in Leadership Becoming a Leader In Women In Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming  more...

Women in Leadership Developing a Leadership Path In Women In Leadership: Developing a Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To  more...

Strategic Decision Making Preparing to Make Decisions Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Strategic Decision Making Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...