Instructor Led 15 Nasba Cpe Training Classes

Meirc The Distance Manager Managing Offsite Employees and Virtual Teams 'This program is designed for Managers, directors and project leaders of global teams. Senior management and regional team members. This program is worth 15 NASBA CPE?s.Enhance cross-cultural understanding and successfully manage in a virtual environment.Build trust with team members.Differentiate between virtual and remote teams ? and adapt your leadership skills.Learn new technologies to support  more...

Training Speed Reading Techniques for Highly Effective People ...ing edge mind tools and techniques. This program is worth 15 NASBA CPE's. Instructor: A bilingual (English/Arabic) consultant facilitates the program. Fees in US$: Per participant 2,100 Frequent nomination 1,890 Fees are inclusive of coffee breaks and buffet lunch daily One extra free place for every 3 paid nominees Program Outline: Speedreading and Comprehension Assessing Your  more...

Speed Reading Training Dubai: Techniques for Highly Effective People 'This program is designed for Professionals who wish to maximize their performance with cutting edge mind tools and techniques. This program is worth 15 NASBA CPE?s.Use advanced reading and comprehension skills.Read better and faster and concentrate more effectively.Get what they want and need from reading in less time.Comprehend and retain more of what they read.Know how to read work material,  more...

Advanced Selling Skills ...and sales managers and supervisors. This program is worth 15 NASBA CPE?s. Respond to customers? needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers? objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a  more...

Developing and Implementing the Business Plan ...siness planning and control skills. This program is worth 15 NASBA CPE?s. Appreciate the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and define the most appropriate goals and strategies. Choose and implement tactics and programs designed to maximize operational success. Develop a practical plan that  more...

Evaluating and Rating Suppliers ' This program is designed for Employees, supervisors, and managers from the purchasing department or other departments who are directly or indirectly involved in the management of suppliers. This program is worth 15 NASBA CPE?s. Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved  more...

Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent  more...

Nationalization Attracting and Retaining Nationals ...ecting and/or confirming nationals. This program is worth 15 NASBA CPE?s. Determine the main sources for attracting and hiring nationals in the region. Define the recruitment and selection processes best used for selecting nationals. List the main criteria best used for assessing nationals. Design an induction program for newly hired nationals. Use the right techniques for  more...

Managing Meetings ' This program is designed for All employees and managers who want to improve their participation and leadership skills in a business meeting. This program is worth 15 NASBA CPE?s. Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes  more...

Interdepartmental Communication ...partments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict.  more...

Interdepartmental Communication ...partments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict.  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Call Center Management Skills This program is designed for Existing or potential call center supervisors, customer support supervisors, second level support personnel, account managers, all managers and supervisors having regular telephone contact with customers. This program is worth 15 NASBA CPE's.Identify and solve common call center problems.Acquire higher productivity from call center operators.Apply the skills required  more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Creative Thinking Techniques This program is designed for Supervisors, managers, team and project leaders, and all individuals who need to adopt a more creative approach at work, whether to solve problems, initiate and introduce changes, or deal with organizational issues in non-conventional ways. The program will also benefit those who are interested in recognizing and enhancing their creative potential and their memory  more...

Motivating and Retaining Employees This program is designed for All managers and staff who have people management responsibilities at all levels in the organization. The program is also beneficial for those who have been promoted to management position recently or have challenging targets and require the motivation of their team members to achieve these targets. This program is worth 15 NASBA CPE s.Define employee turnover and the  more...

Developing and Implementing the Business Plan ...siness planning and control skills. This program is worth 15 NASBA CPE s.Appreciate the critical importance of a well thought-out business plan for the success of the organization.Analyze the business environment and define the most appropriate goals and strategies.Choose and implement tactics and programs designed to maximize operational success.Develop a practical plan that will enable  more...

Managing Diversity and Multicultural Awareness This program is designed for All managers and staff who work in multicultural organizations and have to deal directly or indirectly with people from different cultures and ethnic backgrounds. Managers of multicultural teams will also find this program very eye-opening. This program is worth 15 NASBA CPE s.Define diversity and multiculturalism and establish the differences between both.Define the  more...

The Strategic Marketing Plan This program is designed for Marketing professionals, marketing managers, marketing assistants and sales personnel who are involved in marketing activities. This program is worth 15 NASBA CPE s.Define the concept and scope of strategic marketing.Understand the process of strategic planning.Apply the techniques used in preparing the strategic marketing plan.Develop the components of strategic  more...

Certified Sales Professional This program is designed for Sales and Marketing staff as well as anyone who needs to sell a commodity or an idea to another person. This program is worth 15 NASBA CPE s.Integrate consultative and value-added selling into their professional practices.Understand the process and psychology of the sales cycle.Synchronize their selling cycle to the customer s buying cycle.Develop a partnership  more...

Advanced Selling Skills This program is designed for All senior sales representatives and professionals, key account sales staff and sales managers and supervisors. This program is worth 15 NASBA CPE s.Respond to customers needs in order to adapt their selling approach to those needs.Provide advanced selling knowledge and skills for dealing with customers objections and closing the deal.Gain awareness of the  more...

Promotion and Merchandising Strategies This program is designed for Sales managers and staff, as well as marketing managers, staff and merchandisers. This program is worth 15 NASBA CPE s.Analyze the power of promotion and merchandising in boosting sales.Design a promotion plan aimed at the trade and the consumers.Practice through field visits the principles of merchandising in outlets.Review the criteria for space management and shelf  more...

The Strategic Marketing Plan This program is designed for Marketing professionals, marketing managers, marketing assistants and sales personnel who are involved in marketing activities. This program is worth 15 NASBA CPE s.Define the concept and scope of strategic marketing.Understand the process of strategic planning.Apply the techniques used in preparing the strategic marketing plan.Develop the components of strategic  more...

The Customer Service Mindset ...th internal and external customers. This program is worth 15 NASBA CPE's. Instructor: A bilingual (English/Arabic) consultant facilitates the program. Fees in US$: Per participant 2,100 Frequent nomination 1,890 Fees are inclusive of coffee breaks and buffet lunch daily One extra free place for every 3 paid nominees Program Outline: Definition and Concepts of Customer Service  more...