Online 1980s eLearning
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From 123-CBT Computer Based Training
Introduction to Lean for Service and Manufacturing Organizations

... its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries
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Introduction to Lean for Service and Manufacturing Organizations
Union Awareness
...1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor laws, as well as to understand employers? rights
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Six Sigma Management and Planning Tools
...were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams,
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From Serebra Learning Corporation
The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Six Sigma Management and Planning Tools
...were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams,
more...
