Lessons on 1 Internet DVD - Training Resources

V5-Understanding Networking 2 Teracom's self-paced DVD-video courses: ideal for learning about telecom, datacom, networking, IP, MPLS, Voice over IP and wireless outside of structured seminars. Each course comes with an approx. 2-hour full-color multimedia DVD-video, a comprehensive workbook/ textbook with copies of all graphics and detailed reference notes that are sure to be a valuable reference for years to come; plus a  more...

V8-Understanding Voice over IP 1 Teracoma ™s Understanding VoIP is a comprehensive set of multimedia video courses on DVD designed for those needing to get up to speed on and understand Voice over IP technologies, buzzwords, jargon and mainstream solutions, and importantly, the ideas and fundamental concepts underlying VoIP, independent of any particular vendora ™s viewpointa knowledge you cana ™t get reading  more...

THE TRUST FACTOR: Psychological Techniques for Building Long Term Clients & Closing More Sales (Dr Kerry Johnson) Building trust and rapport has never played as important a role as it does in today s business climate. People want to feel a true relationship with their sales representative, or they will simply go to the Internet and find a less expensive alternative. In this high-energy seminar, you ll discover some of the most advanced techniques for quickly breaking the ice with your clients and connecting  more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) With the ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic  more...