Instructor Led 2004 Training in Egypt
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From SETTEC
Environmental Management Systems ISO 140012004 Environmental Auditing

* Introduction to ISO 14001: 2004.
* Environmental Aspects/ Impacts (workshop WS2).
* Resources, rules, responsibility and authority.
* Monitoring and measurement.
* Audit types.
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ISO 10002 Guide for Customer Handling

...or both the organization and unhappy customer. ISO 10002: 2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other quality management and customer satisfaction tools, including Customer Relation Management and Six Sigma. The standard gives complete guidance -
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