Online 2 Hour eLearning

First Aid CPR First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Carcinogen Safety Carcinogen Safety This one-hour course provides instruction on the recognition of hazard, management, usage, and control of cancer-causing agents, called carcinogens. Learner objectives for this course are to: define the terms associated with carcinogen safety, recognize the routes of entry of carcinogens into the body, identify the methods of hazard control in relation to carcinogens, and  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Workplace Security Awareness Workplace Security Awareness This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Regulatory Overview HAZWOPER Regulatory Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Portable Fire Extinguishers Portable Fire Extinguishers This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Sales Math 101 Developing a Sales Plan for Success Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

OSHA 8-Hour Hazwoper Refresher The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

How to Work for Yourself as a Homebased Travel Agent Video Course Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional.  more...

Improving Co-Worker Relationships This course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

AS9100 Aerospace Standard General Employee Training ...work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes. You will be able to work at your own pace, and will be required to pass quizzes throughout the training. FREQUENTLY ASKED QUESTIONS Questions answered in the course: What is AS9100? Why is it important to our company to get AS9100 registration? What do we need to do as employees  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) The 6-hour CCIS online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) The 8-hour CPSWPP online stormwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Practical Grant Writing I with Mentor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the  more...

Practical Grant Writing II with Instructor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Access 2000 User Series ...2 Hours 6 Minutes) 1.0 Introduction (26 Minutes) 1.1 Starting Access 1.2 Opening an Existing Database 1.3 The Access Desktop 1.4 The Database Window 1.5 A Preview of the Database Components 2.0 Working with an Existing Database (33 Minutes) 2.1 Viewing and Navigating Table Data 2.2 Editing Table Data 2.3 Adding Records to a Table 2.4 Selecting and Deleting Records 2.5 Find and Replace 2.6  more...

PowerPoint 2000 Beginning PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Advanced PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying Diagonal Borders to a Table 2.0 Using Data from other Sources (20 Minutes) 2.1 Exporting an Outline to Word 2.2 Importing an Outline from Word 2.3 Adding a Table from Word 2.4 Inserting an Excel Chart 2.5 Adding Sound 2.6 Adding Video 3.0 Creating Output (12 Minutes)  more...

PowerPoint 2000 Set of 3 PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Sales Skills Developing a Winning Strategy In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Sales Management Leading a Sales Team ...of the material. Unit 3: Conducting Sales Meetings (1 - 2 hours) Identify common goals of sales meetings. Sequence the steps for preparing to conduct a sales meeting. Select the guidelines for ensuring an effective sales meeting. Follow the guidelines for ensuring an effective sales meeting.  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Essentials of Business Law The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses,  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...s Unit 1: Competitive Intelligence (CI) Basics (0.5 - 2 hours) Identify the benefits of competitive intelligence. In a meeting, incorporate into the discussion comments about the benefits of competitive intelligence. Identify the benefits of international competitive intelligence. In a meeting,  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Competitive Intelligence Analysis Dissemination ...s Objectives Unit 1: Collecting Information (0.5 - 2 hours) Sequence the steps of the competitive intelligence process. Identify the four major types of information. Identify information sources for creating competitive intelligence. Identify the three types of databases.  more...

Competitive Intelligence Researching Online ... Objectives Unit 1: Understanding the Internet (0.5 - 2 hours) Match Internet terms with their definitions. Identify the two pitfalls of collecting information from the Internet. Select the three guidelines for collecting information from the Internet. Simulation Overview: In  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Risk Assessment Control ...use project proposal. Unit 3: Risk Classifications (1 - 2 hours) Identify the categories of physical asset exposures Identify the categories of financial asset exposures. Identify legal liability exposures. Select risk exposure categories. Simulation Overview:  more...

Managing Business Risk Financing Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...

Principles of Marketing Fundamentals of Marketing ...hours Objectives Unit 1: Marketing Language (0.5 - 2 hours) Identify the definition of marketing. Identify definitions of key marketing terms and language. Identify components of a SWOT analysis. Simulation Overview: In this simulation, you will meet with Dean Kramer, the  more...

Visual InterDev 6 0 Planning a Web Application ...tion. Unit 3: Web Application Design Duration: 2 Hour(s) Identify the purpose of using scenarios in conceptual design. Match the key information models for scenarios with their contents. Identify the elements contained in the context model. Identify the elements contained in the workflow process model. Identify the components of the task sequence model. Identify the  more...

Visual InterDev 6 0 Building Web Sites and Pages ...Edition. Unit 3: Scripting and DHTML Duration: 2 Hour(s) Identify the advantages of server-side scripts and client-side scripts. Create a client-side script by using Script Outline. Validate the user input by using the HTML form. Match the browser objects with their descriptions. Detect the browser version by using the Navigator object. Add an error handler to the  more...

Visual InterDev 6 0 Active Server Pages and Data Access ... Unit 1: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Identify the features of Active Server Pages (ASP). Identify the features of ASP applications. Set up ASP services on a Web server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP processing directives with their functions. Match the built-in objects provided by ASP with  more...

Visual InterDev 6 0 Accessing Remote Data ... Unit 1: ActiveX Data Objects (ADO) Duration: 1 - 2 Hour(s) Identify the components of Universal Data Access. Match the Microsoft Data Access Components with their functions. Match the ActiveX Data Objects (ADO) with their functions. Write the code to establish a database connection with a data source by using a Connection object. Write the code to retrieve records from a  more...

Visual InterDev 6 0 Implementing Server Technologies ...ntents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item in the MTS Explorer interface that is used to view specific information. Identify the menu item that is used to display information in a specific  more...

Frontpage 2000 Proficient User ...s Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of a Web. Identify the purpose of the Web server. Identify the features of FrontPage 2000. Identify the FrontPage 2000 interface elements. Customize the FrontPage 2000 interface using the View menu. Obtain help from the Answer Wizard. Identify the  more...

Frontpage 2000 Expert User ...rame. Unit 3: Client-Server Interaction Duration: 2 Hour(s) Add a search form to a Web Page. Create a custom form for user input. Add a one-line text box and a scrolling text box to a form. Add a check box to a form. Add a group of radio buttons to a form. Add a drop-down menu to a form. Send data from a form to a file or an e-mail address. Send form data to an Access  more...

NetWare 5 Administration - Part 1 ...e 5 and Novell Directory Services (NDS) Duration: 1 - 2 Hour(s) Identify the basic hardware components of a network. Identify the responsibilities of the network administrator in setting up network services. Identify the responsibilities of a network administrator in configuring network resources. Identify the types of workstations you can use to access NetWare 5. Match the  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

NetWare 5 Administration - Part 3 ...ility. Unit 3: Managing NDS Security Duration: 2 Hour(s) Identify the functions of NDS security. Distinguish between NDS security and file system security. Match the object rights with their functions. Match property rights with their functions. Identify the set of rights inherited by a NDS object. Create a new trustee assignment to block the inheritance of rights.  more...

NetWare 5 Administration - Part 4 C ourse Overview This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 5 C ourse Overview This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is  more...

NetWare 5 Advanced Administration - Part 1 ... script file. Unit 3: Server Console Duration: 2 Hour(s) Identify the purpose of the NetWare Graphical User Interface (GUI). Match the console commands used to load and launch Java applications with their definitions. Identify the features of the NetWare GUI that can be customized. Perform the steps to edit a server configuration file. Perform the steps to access  more...

NetWare 5 Advanced Administration - Part 2 ... Unit 3: Optimizing the Network and Server Duration: 2 Hour(s) Identify the task performed by the memory allocation function used by the NetWare memory management architecture. Identify issues to be considered when utilizing virtual memory and swap files. Perform the steps to create and configure a server to use virtual memory utilizing swap files. Perform the steps to create  more...

NetWare 5 Advanced Administration - Part 3 C ourse Overview This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration  more...

NetWare 5 Advanced Administration - Part 4 ...erver. Unit 3: Securing the NDS Tree Duration: 2 Hour(s) Identify the trustees generated at the initial tree creation and the rights granted to them. Identify the default rights assigned to new containers. Identify the trustees created during server installation and the default rights assigned to them. Match the trustee default rights with the tasks allowed by those  more...

NetWare 5 Advanced Administration - Part 5 ... Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the replication and synchronization of changes in the directory. Identify preventive maintenance techniques for the NDS database. Perform the steps to update servers to a single version of NDS. Identify the guidelines for preserving space on a  more...

Lotus Notes R5 Collecting and Organizing Information ...ents Unit 1: Notes: An Introduction Duration: 1 - 2 Hour(s) Identify the functions of groupware products. Identify the uses of Lotus Notes R5. Match the primary programs of the Lotus Notes R5 environment with their uses. Identify the features that provide security in Lotus Notes R5. Match the different application types in Lotus Notes R5 with their uses. Identify the features  more...

Lotus Notes R5 Messaging and Working Remotely ...sk. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify the advantages of working on local replica databases. Identify the advantages of working remotely using LAN and modem connections. Set up the Replicator page. Initiate replication by using the Replicator page. Customize replication on the Replicator page  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information ... Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view. Specify a selection condition to display documents in a view. Indent response  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...t 3: Delegation of Administrative Authority Duration: 2 Hour(s) Identify the features and functions of security components in Active Directory. Identify the components of security descriptors in Active Directory. Identify the functions of access control entries (ACEs) and their components in Active Directory. Assign permissions to objects in Active Directory. Identify the main  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...ntrollers. Unit 3: Maintenance Recovery Duration: 2 Hour(s) Identify the way files are processed in the data store model. Identify the Active Directory store files. Identify the features of the Active Directory database files. Identify the characteristics of transaction log files. Identify the characteristics of checkpoint and reserved log files. Identify the characteristics of  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ... Unit 1: Group Policy Implementation Duration: 1 - 2 Hour(s) Identify the types of Group Policy settings that can be configured. Identify the components of Group Policy objects. Create a Group Policy object. Link an existing Group Policy object to a domain, organizational unit, or site. Identify the times at which Group Policy settings are processed by Windows 2000. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...on of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup Manager Wizard in relation to the creation of answer files. Identify the configuration options available  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...cy Editor. Unit 3. Managing Resources Duration: 2 Hour(s) Share a folder with a limited number of users. Secure shared folders by assigning permissions to them. Add a new group to a list of groups that can access a shared folder. Identify the conditions under which a user is authorized to assign NTFS permissions. Assign NTFS permission in a single-domain network.  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...station. Unit 3: Backup and Restore Data Duration: 2 Hour(s) Identify the key factors for developing a system backup plan. Identify the functions of the Backup tool. Load a tape driver. Add a user to the Backup Operators group. Match the types of backups with their functions. Send a message to all the users logged on to a server. Disconnect users before making a backup. Select  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...ntents Unit 1: IP Packet Filtering Duration: 1 - 2 Hour(s) Identify the concepts of IP packet filtering. Match the filtering fields used in IP packet filtering with their description. Enable IP packet filtering on a Windows NT router. Create input filters. Create local host packet filters. Create IP packet filters for filtering Web and FTP traffic. Unit 2: DHCP  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...nts Unit 1: OSPF: An Introduction Duration: 1 - 2 Hour(s) Identify the features of an autonomous system. Identify the features of OSPF. Identify the advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable in a given network type. Sequence the steps that occur in the creation of a routing table for OSPF. Match the components of the LSDB with  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...: Configuring Demand Dial Routing (DDR) Duration: 1 - 2 Hour(s) Identify the features of DDR. Identify the causes of application errors in DDR. Sequence the steps in the process of the one-way authentication of a Demand Dial router. Sequence the steps in the process of the two-way authentication between two Demand Dial routers. Configure Windows NT Server for DDR. Configure  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Existing Processes: Improving Analyze the iterative nature of the DMAIC model for a process. Identify the impact of the Improve phase on a Six Sigma team. Identify the impact of the Improve phase on customers. Unit 2: Newly Improved Process: Controlling Identify the steps to  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Using Data to Improve the Process Identify what needs to be measured in terms of defect, unit, and opportunity. Identify the key activities involved in the Measure Phase. Specify the role of different types of data in the Measure and Analysis phases of DMAIC. Identify the  more...

Advanced Six Sigma The Define Phase of DMAIC ...Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Problem Analysis Define a ?good? problem. Implement the DMAIC model to resolve problems. Identify the role of a Six Sigma Champion. Set project expectations regarding duration, time involved, and results to expect. Unit 2: Customer Perspective Define customer needs in  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

Networking Technologies Series TCP IP Concepts Architecture ...nology. Unit 3: Naming and Addressing Duration: 2 Hour(s) Identify the features of Internet domain names. Match the IP address classes with the address specification. Identify the situations in which reserved IP addresses are used. Identify the functions that must be supported within a host that is a member of one or more multicast groups. Identify the rules for  more...

Networking Technologies Series TCP IP Protocols ...ts Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in a IP datagram's passage on the network. Identify the resources that determine the performance of the IP. Match the different environments with the TCP/IP software supported by them.  more...

Networking Technologies Series TCP IP Internetwork Mgt ...Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the command and responses between the sender and the receiver in Simple Mail Transfer Protocol (SMTP). Identify the ways by which MIME messages are sent by using  more...

SAP R 3 Working with v3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to  more...

SAP R 3 v4 0 MM Warehouse Management ... Unit 1: Overview of Warehouse Management Duration: 2 Hour(s) Warehouse management in SAP R/3. Warehouse management master data. Creating storage bins. Material master views. Stock placement/removal. Transfer requirements. Unit 2: Stock Movements Duration: 1 - 2 Hour(s) External goods receipt. Goods movements for production. Confirming transfer orders.  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting.  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...ontents Unit 1: Sales Order Management Duration: 2 Hour(s) Introduction. The Retail Process. Basic scenario and related processes. Request for Quotation. Sales Order. Promotion Orders. Standard orders. Unit 2: Merchandise Logistics Duration: 2 Hour(s) Materials Planning. Stock Overview. Planning for Articles. Purchase Order. Shipping  more...

SAP R 3 v4 0 Profit Center Accounting ... Course Contents Unit 1: Introduction Duration: 2 Hour(s) Types of profitability reports within SAP R/3. Profit Center Accounting. Definition, content and goals of profitability reports. Types of Profit Center Accounting. Profit Center Accounting and SAP R/3 organization structures. Profit Centers and company structure. Profit Center master data. Post assignments  more...

SAP R 3 v3 0 Information Systems within FI ...s) Course Contents Unit 1: Overview Duration: 2 Hour(s) Describe the purpose and architecture of R/3 information systems: the underlying Database structure. information system(s) logic. Information system(s) topology. Goals and applications of information systems. Potential for use of information systems. Describe the FI/IS component of R/3: the Financial  more...

SAP R 3 CO Cost Object Controlling ...it 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product cost planning. Cost usage. Cost control. Unit 2: Basic Functions Duration: 2 Hour(s) Time-based costing. Preliminary costing. Simultaneous costing. Final costing. Product cost controlling.  more...

SAP R 3 v4 0 Investment Management - Overview ... Unit 3: Budgeting, Posting and Settling Duration: 2 Hour(s) Planning and budgeting. Budget distribution. Budget types. Planning (bottom up). Budgeting (top down). Supplements and returns of budget. Planning and budgeting future years. Actual postings. Credits and debits. Rebooking. Down payments. Settlement of investment measures. Settlement types.  more...

SAP R 3 v4 0 Profitability Analysis - Basics ... Unit 1: Overview of Profitability Analysis Duration: 2 Hour(s) Objectives and Tasks of CO-PA. Integration in Business Areas. Objectives of Profitability Analysis. Types of Profitability Analysis. Finding and Using CO-PA. Organizational Structures. Costing- and Account - Based PA. Data Flows in Profitability Analysis. Planning and Drilldown Reporting. Planning  more...

SAP R 3 and the Euro Course Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...

SAP R 3 SD Overview and Master Data Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD.  more...

SAP R 3 SD Sales and Shipment Processes Course Overview The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales  more...

SAP R 3 System Management System Administration Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration  more...

SAP R 3 System Management Advanced Administration CCMS Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. Subjects such as software logistics and the CCMS are discussed. L earn To: The Basis System for Advanced Users. Software Logistics. TMS.  more...

SAP R 3 v4 x SD Order Processing ... Credit Management. Unit 3: Tools Duration: 1 - 2 Hour(s) Entry Aids. Tools. Displaying Assortments. Copying Assortments. Making Changes Quickly. Arranging Order Items. Standard Information. Selection Criteria. Inserting a Column. Changing an Order from the List. Summarizing Order Values. Further Selection Criteria. Document Flow. Opening the Document  more...

SAP R 3 Supply Chain Management ...nts Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages. Different views on the supply chain. What is new within about Supply Chain. Defining the position of Supply Chain Management. Supply Chain Management: A vision. Elements of Supply Chain Management. Objectives and Opportunities.  more...

PDM and SAP R 3 PDM Introduction Course Overview This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3.  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

Business Intelligence Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...

SAP R 3 PDM Product Development Course Overview This course aims to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished  more...

SAP R 3 MM Purchasing Organization and Master Data Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 FI AR AP Organization Master Records and Posting Course Overview SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing Course Overview SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process  more...

SAP R 3 v4 x MM Inventory Management ... Contents Unit 1: Basic Principles Duration: 1 - 2 Hour(s) Inventory Management. Purpose of Inventory Management. Cooperation between Departments. Goods Receipt for a Purchase Order. Movement Types. Material Master Record. Material Master Record. Maintenance and Areas of Application. Stock Types. The Different Goods Movements. With Reference Document.  more...

SAP R 3 v4 x Invoice Verification ...e Contents Unit 1: Getting Started Duration: 1 - 2 Hour(s) The Invoice Verification Module. Module within R/3. Use of the Module. Purchase Order Cycle. Vendor Master Records. Basic Terms. Terms Applied to Invoices. Unit 2: Standard Invoice Verification Duration: 2 - 3 Hour(s) Standard Invoice Verification. Posting a Simple Invoice. Introduction.  more...

SAP R 3 v4 x FI Payments Course Overview Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective  more...

Working with SAP R 3 v4 x Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using  more...

Introduction to E-Commerce ... Objectives: Unit 1: Introduction to E-Commerce (2 hours) Identify the benefits of online training, seminars, and conferences. Identify the functions of intranets and extranets in e-commerce. Identify the internal benefits of e-commerce to a business enterprise. Identify e-commerce customer service issues. Identify the benefits of business-to-business e-commerce.  more...

Lotus Notes R5 Messaging and Working Remotely ...ask. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify the advantages of working on local replica databases. Identify the advantages of working remotely using LAN and modem connections. Set up the Replicator page. Initiate replication by using the Replicator page. Customize replication on the Replicator page  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information ... Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view. Specify a selection condition to display documents in a view. Indent response  more...

C Programming - Part 1 ...oop. Unit 3: Introduction to C Functions Duration: 2 Hour(s) Identify the statement that describes the specified function prototype. Identify the features of the different parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables.  more...

C Programming - Part 2 ...(s) Course Contents Unit 1: Arrays Duration: 1 - 2 Hour(s) Identify the features of an array. Specify the number of valid elements for a displayed one-dimensional array declaration statement. Identify the correct one-dimensional array initialization statement for a specified situation. Specify the statement to access an element from a one-dimensional array. Type a piece of code  more...

C Programming - Part 3 ... Contents Unit 1: Pointer Management Duration: 1 - 2 Hour(s) Identify the code to allocate memory for the elements of an array of pointers by using the malloc function. Match the expressions to access the elements of an array of pointers with their outputs. Match the arithmetic expressions involving an array of pointers with their outputs. Identify the code to pass an array of  more...

C Programming - Part 4 ...tents Unit 1: Advanced Data Handling Duration: 1 - 2 Hour(s) Identify the code to create self-referential structures. Identify the definition of self-referential structures. Identify the code that represents a nested structure. Identify the code to allocate dynamic memory for a specific situation. Identify the uses of the memory management functions that help in optimizing the  more...

C Programming - Part 1 ...ontents Unit 1: C++: An Introduction Duration: 1 - 2 Hour(s) Identify the features of the C++ programming language. Identify the benefits of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the  more...

C Programming - Part 2 ... classes. Unit 3: Types of Relationships Duration: 2 Hour(s) Identify the code to implement a friend relationship between two classes for a given scenario. Identify the code to implement a friend relationship between a non-member function and a class for a specific scenario. Identify the code to implement a function of a class as a friend function of another class for a given  more...

C Programming - Part 3 ...ied situation. Unit 3: Memory Management Duration: 2 Hour(s) Match the storage areas with the variable types stored in them. Identify the benefits of memory management operators. Identify the code to overload the memory management operators in a specified situation. Match the methods for releasing the memory space of unreferenced objects with their descriptions. Complete the code  more...

C Programming - Part 4 ... templates. Unit 3: Standard C++ Library Duration: 2 Hour(s) Identify the uses of the standard C++ library. Match the key sets of headers in the standard C++ library with their functions. Match the important classes of the I/O library with their functions. Match the stream objects and methods of the iostream class with their functions. Sequence the steps performed when statements  more...

C Foundation for Non-C Programmers - Part 1 ...written in C++. Unit 3: Functions in C++ Duration: 2 Hour(s) Sequence the code of a function definition to generate a required output. Identify the result of a program by analyzing the scope of a variable within a program. Match the storage class specifiers with their functions. Identify the function call that completes a program to the desired output. Select the valid overloaded  more...

C Foundation for Non-C Programmers - Part 2 ... Unit 3: Efficient Applications: Development Duration: 2 Hour(s) Identify a code that uses the specified standard C++ library functions. Identify the code that performs standard I/O operations by using the member functions of cin and cout objects of iostream library. Match the output formatting methods with their descriptions. Identify the code to perform read and write operations on  more...

Building Cisco Remote Access Networks - Part 2 ...ocol Security (IPSec). Unit 5: IKE Security Policy (2 hours) Identify steps in Internet Key Exchange (IKE) phase 1 policy determination. Identify steps in Internet Key Exchange (IKE) phase 2 policy determination. Identify commands for checking the current Internet Protocol Security (IPSec) configuration. Identify commands for Internet Protocol Security (IPSec) operation  more...

Building Cisco Remote Access Networks - Part 3 ...nario. Unit 3: Optimizing DDR with Dialer Profiles (2 hours) Identify functions of dialer profiles. Identify elements of dialer profiles. Identify commands used to configure dialer profiles. Identify commands used to verify dialer profiles. Identify guidelines for troubleshooting unsuccessful outgoing calls. Identify guidelines for troubleshooting unsuccessful  more...

Data Modeling - Create Basic Models ...o. Unit 3: Adding Detail to the Model Duration: 2 Hour(s) Identify the purpose of an attribute. Identify the diagramming conventions for attributes. Identify what an attribute is used for. Identify the format that an attribute must have. Identify if an attribute has more than one value for each entity instance. Identify if an attribute has attributes of its own.  more...

Data Modeling - Develop Depth to Your Models Course Overview This is the second course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as  more...

Process and Function Modeling ... Unit 1: Introduction to Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the techniques used during a system development effort. Identify the uses of process modeling. Identify the benefits of process modeling. Identify how the context process model is used to scope the system. Identify how  more...

Object Analysis Design Requirements Analysis ...t 1: Introduction to Object Orientation Duration: 1 - 2 Hour(s) Identify the importance and capabilities of Object Oriented methods. Identify some of the difficulties in system development. Identify the benefits of Object Orientation. Identify how Object Orientation models the real world. Identify the purpose of Object Oriented methods of development. Identify the  more...

Object Analysis Design Design Implementation ...dware. Unit 3: Object Oriented Design Duration: 2 Hour(s) Identify the use of Encapsulation in Object Oriented Design. Identify the three levels of Operation Visibility in UML. Identify the features of the special Classes commonly used in Object Oriented Design. Identify the importance of Class Specification. Fully define Attributes for the Design phase. Fully define  more...

Introduction to Data Warehousing ... Unit 1: Basic Concepts of Data Warehousing Duration: 2 Hour(s) Identify the characteristics of a data warehouse. Identify the activities that users of a given database environment can perform. Identify the features of an operational data store (ODS). Identify the benefits of a data mart. Identify the business imperatives for implementing a data warehouse. Identify the  more...

Oracle SQL Specifics Retrieving and Formatting Data ... Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational database management system (ORDBMS), Oracle8. Identify how Oracle8 extends the capabilities of the Oracle7 server. Identify characteristics of object systems. Identify  more...

Oracle SQL Specifics Creating and Managing Database Objects ... Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its description. Use the CREATE TABLE statement to create a table. Use the CREATE TABLE statement and an embedded subquery to create a table from rows in another table. Match the data dictionary views used to confirm tables and constraints with their purpose. Identify the  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ... file. Unit 3: Enhancing Query Output Duration: 2 Hour(s) Format a given column of a report by using the COLUMN command options. Create a page header in a report by using the TTITLE command. Create a page footer in a report by using the BTITLE command. Create a report header by using the REPHEADER command. Create a report footer by using the REPFOOTER command. Identify  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ... functions. Unit 3: Tuning the Schema Duration: 2 Hour(s) Identify the levels of B*-tree index structure. Identify the features of a B*-tree index scan. Identify the columns on which a B*-tree index should ideally be created. Create a B*-tree index by using SQL commands. Identify the features of bitmapped indexes. Identify the advantages of bitmapped indexes. Create  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...ts. Unit 3: Influencing the Optimizer Duration: 2 Hour(s) Identify the functions of the optimizer. Identify the transformations that an optimizer makes to a SQL statement. Match the operators with the transformation made to them by the optimizer. Determine whether a given condition has good or bad selectivity. Determine the type of selectivity that a given condition with  more...

Oracle Form Builder Forms Fundamentals ... Unit 2: Running and Creating a Form Module Duration: 2 Hour(s) Match the components of the Form Builder runtime environment with their features. Match the different methods for navigating the Form Builder Runtime with their features. Identify the tasks that can be performed in the two modes of Forms Runtime operation. Perform an unrestricted query by using the default  more...

Oracle Form Builder Enhancing the User Interface ...s) Course Contents Unit 1: Creating Duration: 2 Hour(s) Identify and create input items. Identify the input item types. Create a check box in the Layout Editor by using the Check Box tool. Convert an existing item into a check box in the Layout Editor by using the Property Palette. Create a list item in the layout Editor by using the List Item tool. Convert an  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify  more...

Oracle Form Builder Managing Module Types ...fault menu. Unit 2: Menu Module Creation Duration: 2 Hour(s) Match components of the Menu Module with their functions. Match the menu styles in Form Builder with their menus they display. Match the components of Menu Editor toolbar with their functions. Create a Menu Module by using the Menu Editor. Match the menu Module properties with their functions. Match the menu properties  more...

Oracle Form Builder Handling Multiple Object Relationships ...ts Unit 1: Key Triggers and Mouse Events Duration: 2 Hour(s) Create a Key trigger in a form module by using PL/SQL Editor. Identify the rules for defining Key triggers. Match the types of key triggers with their descriptions. Identify the functions of key triggers in a form module. Type in the PL/SQL code to associate a built-in with the DO_KEY built-in. Match the mouse system  more...

Oracle Form Builder Including Reusable Oracle Components ...ntents Unit 1: Additional Data Sources Duration: 2 Hour(s) Identify the types of data sources used for performing database operations on data blocks. Base a data block on a FROM clause query by using the Property Palette. Write the code to base a data block on a stored procedure that returns a Ref cursor. Write the code to base a data block on a stored procedure that  more...

Oracle Report Builder Report Fundamentals ... Unit 1: Developer/2000 Report Builder Duration: 1.5 - 2 Hour(s) Identify the feature of Developer/2000 Match the components of Developer/2000 with the tasks that they enable. Invoke Report Builder by using the Project Builder. Identify the common features of Developer/2000 components. Identify the features of Oracle Toolkit. Identify the features of the Developer/2000 main menu.  more...

Oracle Report Builder Enhancing Reports ... Unit 1: Enhancing a Report - Data Model Duration: 1 - 2 Hour(s) Match the Data Model objects with their characteristics. Identify the advantages of modifying the properties of a query statement. Change the structure of a group in the Object Navigator. Update the layout of a report using the Report Wizard. Identify the methods of ordering data in a group. Create a group filter by  more...

Oracle Report Builder Controlling Reports ... Unit 1: Developing Report Templates Duration: 1.5 - 2 Hour(s) Match regions of a report template with their purpose. Customize the template margin. Customize the template body. Sequence the steps to register a customized template. Sequence the steps to add a template image. Unit 2: Creating and Using Report Parameters Duration: 1.5 - 2 Hour(s) Create a user parameter by  more...

Oracle8 Database Administration - Manage an Instance ... Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the tasks of a database administrator. Match the terms associated with establishing a database connection with their descriptions. Identify the characteristics of a user process. Identify the characteristics of a server process. Match the memory structures of the System Global Area (SGA) with the  more...

Oracle8 Database Administration - Create Databases ...Unit 1 - Creating a Database: Procedure Duration: 1 - 2 Hour(s) Identify the guidelines for creating an OFA structure. Match the ORACLE_HOME subdirectories with their contents. Identify the factors to be considered when creating a database. Identify the requirements for creating a database. Identify the guidelines to be followed for planning a physical database design.  more...

Oracle8 Database Administration - Manage Storage Structures ...ontents Unit 1: Storage Structures Duration: 1 - 2 Hour(s) Identify the correct order of the components of the storage hierarchy. Match the types of data segments with their features. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various  more...

Oracle8 Performance Tuning Strategies and Techniques ...Oracle Performance Tuning Methodology Duration: 1.5 - 2 Hour(s) List the different roles associated with the tuning process. List examples of measurable tuning goals. Define the steps associated with the tuning process. Unit 2: Oracle Alert and Trace Files Duration: 1.5 - 2 Hour(s) List the diagnostic information that is provided via trace files and events.  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...rse Contents Unit 1: Tuning SQL Duration: 1.5 - 2 Hour(s) Identify the characteristics of a star query. Sequence the steps of a hash join process when a hash join is built. Use the EXPLAIN PLAN statement to explain the plan for a query. Perform the procedure to set trace up at the session level to look at the performance of a plan. Perform the steps to use TKPROF to  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... Unit 5: Resolving Contention Issues Duration: 1 - 2 Hour(s) Identify characteristics of contention. Identify which areas the DBA can tune. Identify different the characteristics of latch types. Select redo latch tuning goals. Identify latch contention situations. Identify courses of action that minimize redo latch contention. Identify LRU attributes. Identify goals  more...

Oracle Form Builder R6 Forms Fundamentals ...gator. Unit 3: Customizing a Form Module Duration: 2 Hour(s) Match the component names with their components in the Property Palette. Create a visual attribute in the Object Navigator by using the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the  more...

Oracle Form Builder R6 Enhancing the User Interface ...e Contents Unit 1: Items: Creating Duration: 1.5 - 2 Hour(s) Identify input item types. Identify non-input item types. Create a check box in the Layout Editor by using the Check Box tool. Convert an existing item into a check box by using the Property Palette. Create a list item in the Layout Editor by using the List Item tool. Convert an existing item into a list item by using  more...

Oracle Form Builder R6 Writing and Debugging Code ... Unit 1: Runform Messages and Alerts Duration: 1 - 2 Hour(s) Match the communication formats used by Form Builder with their descriptions. Write the code for detecting an error by using built-ins. Write the code to control system messages by using system variables. Write the code to explicitly fail a trigger by using the FORM_TRIGGER_FAILURE exception. Identify the uses of  more...

Oracle Form Builder R6 Project Builder and Menu Modules Course Overview This course is the fourth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To:  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ... Unit 1: Key Triggers and Mouse Events Duration: 1 - 2 Hour(s) Match the types of Key triggers with their descriptions. Identify the uses of Key triggers in a form module. Identify the rules for defining Key triggers. Create a Key trigger in a form module by using the PL/SQL Editor. Associate a built-in with the DO_KEY built-in by using the PL/SQL Editor. Match the mouse related  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...ents Unit 1: Additional Data Sources Duration: 1 - 2 Hour(s) Identify the types of data sources used for data blocks. Base a data block on a FROM clause query. Create a data block based on a stored procedure that returns a REF cursor by using the Data Block Wizard. Create a data block based on the stored procedure that returns a table of records by using the Data Block Wizard.  more...

Oracle Reports R6 Report Fundamentals ...nit 1: Oracle Developer Report Builder Duration: 1.5 - 2 Hour(s) Match the components of Oracle Developer with the tasks that they enable. Select the common features of Oracle Developer components. Identify the features of Oracle Toolkit and Oracle multimedia. Identify the options of the Oracle Developer main menu. Set preferences to customize a Oracle Developer session by using the  more...

Oracle Reports R6 Enhance Reports ... Course Contents Unit 1: Data Model Duration: 1 - 2 Hour(s) Match the Data Model objects with their characteristics. Change the structure of a group using the Data Wizard. Identify the methods of ordering data in a group. Create a group filter by using the Property Palette dialog box. Add new data to a report by creating a query using the Data Wizard. Match Oracle8 object  more...

Oracle Reports R6 Control Reports ...re. Unit 5: Using the Reports Server Duration: 1 - 2 Hour(s) Differentiate between multi-tier and client-server reporting. Identify the three tiers in the multi-tiered server environment. Identify the parameters for configuring a remote server. Identify the commands that are required to connect to the server. Identify purpose of the Queue Manager. Schedule a report on a remote  more...

Windows NT 4 0 User Fundamentals Course Overview This multimedia self-paced learning course will instruct you on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to  more...

Windows 2000 Professional User Fundamentals ...nts Unit 1: Windows 2000 Desktop Duration: 1.5 - 2 Hour(s) Identify the features of Windows 2000. Log on to a Windows 2000 computer on the network, given a scenario. Match Windows 2000 desktop components with their functions. Match the Start menu commands with their functions. Access Windows Help on a topic. Exit Windows 2000. Unit 2: Windows 2000 Programs  more...

Windows 2000 Professional Advanced User Course Overview This course will introduce users to the advanced features of Windows 2000 Professional. At the completion of this course, students will learn to add new hardware and applications; customize the desktop, the Start menu and toolbars in Windows 2000; identify the advanced features of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...nts Unit 1: Introduction to TCP/IP Duration: 1 - 2 Hour(s) Identify the milestones in the history of TCP/IP. Identify the advantages of adding Microsoft TCP/IP to a Windows NT configuration. Identify the definitions and responsibilites of the Internet Society and Internet Architecture Board (IAB). Identify the definition of Request for Comments (RFC) document and its  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ... Unit 1: Implementing IP Routing Duration: 1.5 - 2 Hour(s) Identify the process of IP routing. Identify the features of static IP routing. Identify the features of dynamic IP routing. Identify the features of Routing Information Protocol. Identify the limitations of Routing Information Protocol. Identify the activities that need to be performed to integrate static and  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...it 1: Domain Name System Implementation Duration: 1 - 2 Hour(s) Install the DNS Server service on a Wndows NT Server. Identify the features of DNS zones. Set up a primary zone on a primary DNS Server. Add a resource for a zone. Match the NSLOOKUP command options with their purposes. Sequence the steps in the process by which a DNS client obtains an IP address from a WINS  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...nit 1: Administering a WINS Environment Duration: 1 - 2 Hour(s) Configure a WINS server to automatically remove obsolete entries from the WINS database. Match the advanced WINS server configuration options with their actions. Delete a WINS server from the WINS database. Identify the methods of replicating the WINS database. Configure a WINS server as a push partner. Maintain  more...

Word 2000 Fundamentals ...Contents Unit 1: Basics of Word 2000 Duration: 1 - 2 Hour(s) Start Word 2000. Identify the different parts of the Word 2000 interface. Create a document from the default template. Create a document from a specific template. Create a document by using a wizard. Insert text in a document. Match the text insertion modes with their respective features. Insert a symbol in a  more...

Word 2000 Proficient User ... Unit 3: Mail Merge, Envelopes and Labels Duration: 2 Hour(s) Create a main document for a mail merge. Create a data source for a mail merge. Modify a main document for a mail merge. Modify the data records in a data source. Create merged mail. Merge alternate data sources in the main document. Sort the records merged into the main document. Create envelopes by merging an  more...

Word 2000 Expert User .... Unit 3: Advanced Document Capabilities Duration: 2 Hour(s) Create a table of contents. Modify a table of contents. Insert a cross-reference in a document. Add a bookmark to a document. Create an index to list a word in a document. Create a concordance file for listing index entries. Generate an index for a word by using a concordance file. Modify the format of an index.  more...

Excel 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and  more...

Excel 2000 Proficient User ... Unit 1: Managing Display Properties Duration: 1.5 - 2 Hour(s) Customize the display of a toolbar. Create a new toolbar. Modify a toolbar. Delete a custom toolbar. Apply built-in number formats in a worksheet. Create a custom number format in a worksheet. Add a comment to a cell in a worksheet. Manipulate a cell comment in a worksheet. Display multiple worksheets in the Print  more...

Excel 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To:  more...

PowerPoint 2000 Proficient User ...tents Unit 1: PowerPoint Interface Duration: 1.5 - 2 Hour(s) Open an existing presentation. Match the menu titles on the menu bar with the tasks they enable you to perform. Match the PowerPoint toolbars with the tasks that they enable you to perform. Navigate between the different views by using the view buttons. Access help on a topic by using the Office Assistant. Customize  more...

PowerPoint 2000 Expert User ...ntents Unit 1: Working with Charts Duration: 1.5 - 2 Hour(s) Create a slide containing a chart. Add a chart to an open slide. Plot a data series on a chart. Change the type of a chart. Change the options of a chart. Change the 3-D view of a chart. Unit 2: Working with Organization Charts Duration: 1.5 - 2 Hour(s) Create a slide containing an organization chart. Add  more...

Office 2000 - Web Integration ... Unit 3: Collaborating on Web Documents Duration: 2 Hour(s) Identify the functions and requirements of Web Discussions. Initiate a Web Discussion on a Web page. Reply to an existing Web Discussion. Identify the functions of subscriptions. Subscribe to an Office 2000 document to receive notification when it is modified. Identify the features of the Office Server  more...

SQL Server 7 0 System Administration - Part 5 ...ption. Unit 3: Replication Management Duration: 2 Hour(s) Identify the uses of the replication monitor. Match the maintenance strategy with the appropriate attributes. Identify the benefits of using replication scripts. Match the replication system components with appropriate system stored procedures. Use the replication monitor to view agent histories. Use the SQL  more...

SQL Server 7 0 - Implementing a Database - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Identify the components of SQL Server 7.0. Identify the characteristics of Transact-SQL and its processing. Perform the skills to construct and manage databases. C ontent Emphasis  more...

SQL Server 7 0 - Implementing a Database - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Implement data integrity. Create and maintain indexes. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database  more...

SQL Server 7 0 System Administration - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the main components of the SQL Server. Understand the properties of SQL Server Architecture, including the underlying technical details. Understand the components of  more...

SQL Server 7 0 System Administration - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure. Understand the basics of SQL Server databases and how  more...

SQL Server 7 0 System Administration - Part 3 ...p backup. Unit 3: Restoring Databases Duration: 2 Hour(s) Identify the functions performed by SQL Server 7.0 when the system is restarted. Match the verification options with their functions. Identify the steps used to prepare the database for recovery. Associate restore options with their functions. Identify the units that must be restored to reinstate the system  more...

SQL Server 7 0 System Administration - Part 4 ...it 3: Monitoring and Maintaining SQL Server Duration: 2 Hour(s) Select the purposes for monitoring SQL Server. Identify the factors that affect SQL Server performance. Match the factors that can cause bottlenecks to the effects they have on the server. Match aspects of SQL Server performance with tools for monitoring. View the event log. Monitor SQL Server. View current  more...

SQL Server 7 0 - Implementing a Database - Part 3 Course Overview This is the third course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. L earn To: Query multiple tables using Transact-SQL statements. Retrieve and modify data using advanced query techniques. C ontent Emphasis Skills-Based A udience This course is designed for IT  more...

SQL Server 7 0 - Implementing a Database - Part 4 ... information. Unit 3: Implementing Views Duration: 2 Hour(s) Select the characteristics of a view. Identify the advantages of using views. Perform the steps to create views. Perform the steps to alter views. Perform the steps to drop views. Select the characteristics of a broken ownership chain. Match the information schema view with it display information text. Select the  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...s for triggers. Unit 3: Distributed Data Duration: 2 Hour(s) Select the purposes for establishing linked servers. Perform the steps to connect to a remote SQL server. Match common OLE DB provider names with their data sources. Identify facts to consider when establishing linked server security. Match system stored procedures with the information they return about linked servers.  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...ntents Unit 1: Introducing IIS 4.0 Duration: 1 - 2 Hour(s) Identify the benefits of IIS 4.0. Match the components of IIS 4.0 with the type of support they provide to clients. Match the HTTP 1.1 features of IIS 4.0 with the tasks that they enable on the server. Match the services that enable an integrated setup and administrations of IIS 4.0 with their features. Identify  more...

Site Server 3 0 Implementation - Part 1 ... site content. Unit 3: Deploying Content Duration: 2 Hour(s) Match the server roles with their functions when replicating Content Management projects. Select the user specifications in which a single server configuration is required. Identify the user specifications in which a Staging/End-Point configuration is required. Identify the user specifications in which a multi-stage and  more...

Site Server 3 0 Implementation - Part 2 Course Overview This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search  more...

Site Server 3 0 Implementation - Part 3 ...ions. Unit 3: Web Site Usage and Content Duration: 2 Hour(s) Match the Analysis tools with their functions. Select the type of information a Web server can store in a log file. Identify tasks involved in managing an Analysis database. Perform the steps to configure a log data source. Identify considerations related to importing data using Usage Import. Perform the steps to load  more...

Visual InterDev 6 0 Planning a Web Application Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages ... Edition. Unit 3: Scripting and DHTML Duration: 2 Hour(s) Identify the advantages of server-side scripts and client-side scripts. Create a client-side script by using Script Outline. Validate the user input by using the HTML form. Match the browser objects with their descriptions. Detect the browser version by using the Navigator object. Add an error handler to the  more...

Visual InterDev 6 0 Active Server Pages and Data Access ... Unit 1: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Identify the features of Active Server Pages (ASP). Identify the features of ASP applications. Set up ASP services on a Web server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP processing directives with their functions. Match the built-in objects provided by ASP with  more...

Visual InterDev 6 0 Accessing Remote Data ... Unit 1: ActiveX Data Objects (ADO) Duration: 1 - 2 Hour(s) Identify the components of Universal Data Access. Match the Microsoft Data Access Components with their functions. Match the ActiveX Data Objects (ADO) with their functions. Write the code to establish a database connection with a data source by using a Connection object. Write the code to retrieve records from a  more...