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From Reyna O'Neil & Associates
Improving Communication
This course shows participants how to read other people and to see how others interpret their behaviors. It leaves them with a gut-level appreciation for the needs of their co-workers. Ultimately, the course helps participants adapt their communication styles in a way that creates an enduring working alliance among those you communicate with.
This program is designed to help participants:
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From Qual-IT
ITIL v3 Foundations - Distance Learning
This online-instructor led course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training
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