Instructor Led 3 Keys Training in South Africa
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From Saryx
SQL Server
Overview of the course content:
Installing SQL Server 2005
a Meeting the Prerequisites
a Preparing to Install
a Upgrading from a Previous Version
a Installing SQL Server 2005
a Installing a Second Instance
a Troubleshooting the Installation
Module 2: Implementing Security in
SQL Server 2005
a Understanding Security Modes
a Understanding SQL Server Logins
a
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
Module 1: The Customer Service Mindset
1. 1. Customer Care is Important for Everybody
1. 2 Winning Results: The Returns on Service Quality
1. 3 Cycle-of-Service Analysis
1. 4 The Psychology and Dimensions of Customer Expectations
Module 2: Why is Customer Service Necessary?
2. 1 Importance of Customer Service
2. 2 Keys to Credibility
2. 3 The Ladder of Customer Relationships
2. 4
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