Online 3 Levels eLearning

Access 2002 Intermediate Access 2002: Intermediate Microsoft Lesson 1: The Access Interface Introduction Lesson Objectives Opening Access Opening The Northwind Database Customizing The Interface Creating A New Folder Other Options Changing The Default Database Folder Specifying Keyboard Behavior Setting Default Field Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using  more...

Access 2002 Basic Access 2002: Basic Microsoft Lesson 1: The Access Interface & Database Objects Introduction Lesson Objectives About Databases Access Database Files Opening Access The Title Bar The Menu Bar The Ask A Question List Box The Database Toolbar The Task Pane Navigating Between Task Panes The Clipboard Task Pane The Basic & Advanced Search Task Panes Closing The Task Pane The Status  more...

Word 2002 Intermediate Word 2002: Intermediate Microsoft Lesson 1: New Features, AutoCorrect & AutoText Introduction Lesson Objectives Opening Word Overview Of Task Panes Opening An Existing Document Switching Between Task Panes The Clipboard Task Pane The Basic Search Task Pane Hiding The Task Pane The Ask A Question List Box Hiding White Spaces Showing White Spaces Multiple Selections Revealing  more...

Word 2002 Advanced Word 2002: Advanced Microsoft Lesson 1: Building Tables & Charts Introduction Lesson Objectives Opening Word The Task Pane Inserting Headers & Footers Inserting A Picture In A Header Formatting Text In A Header Defining A Style The Style & Formatting Task Pane Switching Between Headers & Footers Inserting Text In A Footer Inserting Page Numbers Inserting A Section Break Creating  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Designing and Planning Experiments in Six Sigma Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB) Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for  more...

Measuring Process Capability and Performance in Six Sigma Measuring Process Capability and Performance in Six Sigma ASQ Six Sigma Green Belt (SSGB) Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your  more...

Interpersonal Communication Listening Essentials Interpersonal Communication: Listening Essentials Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective  more...

Preventing Fraud Abuse Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...

Support Center Services and Work Environment Support Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Introduction to Incident Management Introduction to Incident Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Designing a SQL Server 2005 Transaction Strategy Designing a SQL Server 2005 Transaction Strategy Microsoft recognize the different levels of isolation and granularity to manage concurrency and execute a transaction strategy in SQL Server 2005  more...

ITIL reg Overview Certification and Benefits ITIL® Overview: Certification and Benefits It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL V3 certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether  more...

Photoshop CS3 Basics Photoshop CS3 Basics Adobe Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Introduction to the Service Desk Introduction to the Service Desk ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for  more...

Leadership Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...

Quality Systems Models and Theories Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Fundamentals of Purchasing Vendor Management Fundamentals of Purchasing & Vendor Management Purchasing and vendor management are important organizational functions. An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing  more...

Porfessionalism Business Etiquette Personal Accountability Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...

CISSP Domain Information Security Governance Rish Mgmt CISSP Domain: Information Security Governance & Rish Mgmt. (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and  more...

SAP BusinessObjects Crystal Reports SAP BusinessObjects: Crystal Reports SAP Business data comes from a variety of sources and is stored in various formats. The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has  more...

SharePoint 2010 Security Business Intelligence SharePoint 2010 Security & Business Intelligence Microsoft Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint  more...

Information Security Program Development Resources Information Security Program Development: Resources ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, one of your primary responsibilities will be to manage and leverage company and external resources needed to make your projects succeed. This course examines information security infrastructures and architectures and  more...

Installing Configuring Exchange Server 2010 Installing & Configuring Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Exchange Server 2010 provides new levels of reliability, flexibility, and ease of administration. This course demonstrates how to complete a typical installation of Exchange Server 2010 and how to install additional Exchange Server roles. Also  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 Designing the Active Directory Infrastructure in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The enterprise administrator involved in the design or restructuring of a Windows Server 2008 Active Directory infrastructure must have a good understanding of the Active Directory Directory Services (AD DS) both the logical and  more...

Planning Active Directory Group Policy for Win Server 2008 Planning Active Directory & Group Policy for Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Windows Server 2008 includes many enhancements to Active Directory and Group Policy. This course covers new AD roles, such as RODC, new AD functional levels, new Group Policy features, and ADMX files. This course is one in a series that covers  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Customer-Focused Interaction Customer-Focused Interaction Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional  more...

Key Strategies for Managing Cross Functional Teams Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

Advanced Document Features in Word 2007 Advanced Document Features in Word 2007 Microsoft Some of the advanced features of Microsoft Office Word 2007 offer ways in which you can automate and streamline the way you work. You can use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the  more...

Deploying SQL Server 2008 Integration Services Package Deploying SQL Server 2008 Integration Services Package Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) This course discusses the deployment and execution of SQL Server Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server. This course gives an  more...

Managing SSIS Packages in SQL Server 2008 Managing SSIS Packages in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) This course discusses managing SQL Server Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server and then managed by administrator and users. This course  more...

Oracle Database 11g High Availability Oracle Database 11g: High Availability Oracle In Oracle Database 11g, RAC and Data Guard together provide the benefits of system-level, site-level, and data-level protection, resulting in high levels of availability and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load  more...

Oracle Database 11g R2 Installation Oracle Restart Oracle Database 11g R2: Installation & Oracle Restart Oracle Oracle Database 11g Release 2 offers a unique scale-out technology with a single database instance, lower server and storage costs, and increased availability and scalability. It also provides customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Cummunicating During Difficult Times Cummunicating During Difficult Times Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities  more...

ITIL reg 2011 Edition Overview Certification Benefits ITIL® 2011 Edition Overview: Certification & Benefits ITIL It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Expert Certificate Course in Medical Coding Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Understanding Child Development Course description -- This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization ™s strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical  more...

Organizing Your Workspace Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...

Planning a Windows 2003 Network Infrastructure - MCSE(70-293) In this newly released coursed you will learn about planning Network Infrastructure for a Windows 2003 server. This course is designed to teach you beyond the basics or beginning level about Microsoft's new Windows 2003 server software and how to plan the infrastructure of a netowrk. This course maps directly to Microsoft's MCSE certification exam 70-293. Included with this course are electronic  more...

Planning & Implementing an Active Directory Infrastructure (70-294) In this newly released coursed you will learn all you need to know about planning and implementing an Active Directory Infrastructure for your Windows 2003 network. In this new course, you will learn how to plan and implement Active Directory Services in your Windows 2003 Server environment. You will also learn how to plan and implement an Active Directory Infrastructure. You will also get a  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Microsoft Access 2003 (Levels 1-2-3) Our Access 2003 gives you powerful new tools for managing your data. Microsoft Access 2003 (Levels 1-2-3) Our Access 2003 gives you powerful new tools for managing your data. Share your database with co-workers over an Intranet, find and retrieve information quickly, and take advantage of automated, pre-packaged solutions to quickly create databases. Our interactive training series will show you  more...

Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You`ll be able to easily analyze data with charts, Microsoft PivotTable views and  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

QuickBooks Pro 2005 Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Visual Basic.NET This Visual Basic .NET course teaches you the standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB  more...

Managing a Windows 2003 Environment -MCSE (70-290) In this newly released coursed you will learn all you need to know about managing a Windows 2003 server. This course is designed to teach you about Microsoft`s new Windows 2003 server software. You will learn how to manage the server in a network environment. This course maps directly to Microsoft`s MCSE certification exam 70-290. Included with this course are electronic study guides for each  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.  more...

Supply Chain Planning and Inventory Management Key components of supply chain management include planning demand and supply, along with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Configure Security for Windows SharePoint Services 3 0 Describe how to configure various different aspects of WSS security, such as authentication, permission levels, user groups, and Information Rights Management (IRM).  more...

Union Awareness After experiencing a steady decline since the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor  more...

Flash MX ActionScript Author Doug Sahlin teaches you the ins and outs of Macromedia Flash MX ActionScripting. Designed to create websites or multimedia presentations for CD-ROM, Flash MX ActionScripting allows users to create exciting animated graphics while keeping a smaller file size than with conventional graphic editing methods. Learn key concepts that will make your Flash designs efficient and entertaining. If you  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways  more...

Maintaining DB2 UDB Data Consistency To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database  more...

Designing and Implementing Security in SQL Server 2000 To use programming logic to implement security and describe the different levels of security  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Visual InterDev 6 0 Planning a Web Application C ourse Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Oracle 11i10 System Admin Personalization Workflow Components In this course, learners will be introduced to the concept and configuration of personalizations at different levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Windows NT Server 4 0 Routing RAS - Part 4 Course Overview This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR.  more...

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

SAP R 3 Working with v3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting.  more...

SAP R 3 v4 0 Profitability Analysis - Basics Course Overview The purpose of this course is to provide a thorough understanding of Profitability Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis  more...

Working with SAP R 3 v4 x Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

Object Analysis Design Design Implementation Course Overview This is the second title in a series of two, and covers the same material as the second half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the  more...

Oracle SQL Tuning Diagnostics and Tuning Schema Course Overview This course is the first in a two-part series on SQL Statement Tuning. This course will help experienced application developers to learn a tuning methodology they can use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views, B-tree indexes, bitmapped indexes, index clusters, and hash  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify  more...

Oracle8 Database Administration - Manage Storage Structures Course Overview This course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To:  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

Oracle Form Builder R6 Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Developer series that is based on Oracle Developer Release 6. In this course learners will create and control alerts, debug PL/SQL code, and process queries in form modules. In addition, the course will cover transaction processing, Form Builder application customization, and writing flexible code. L earn To: Identify the  more...

SQL Server 7 0 System Administration - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the main components of the SQL Server. Understand the properties of SQL Server Architecture, including the underlying technical details. Understand the components of  more...

SQL Server 7 0 - Implementing a Database - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Generate summary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and  more...

Site Server 3 0 Implementation - Part 2 Course Overview This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search  more...

Internet Explorer 5 0 Fundamentals Course Overview This course provides participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn  more...

Exchange Server 5 5 Design Implementation - Part 4 Course Overview This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet. Install and  more...

Microsoft Visio 2003 Proficient User This course introduces the basics of Microsoft Visio 2003. The course focuses on the core features of Visio 2003, providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003. Learn To: Identify features of various interface elements in Microsoft  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

E-Commerce Security This course is intended for students who wish to consider the impact of security issues on e-commerce implementation. Learn To: Identify the features of a Security Firewall. Identify the features of Information Encryption. Identify the features of Authentication and Authorization. Identify the features of E-Commerce Payment Security. Audience: This course is  more...

Windows 2000 Planning Implementing Active Directories - Part 1 Course Overview This is the first course in a four part series that will provide IT professionals with the knowledge and skills necessary to plan and implement Microsoft Windows 2000 Active Directory in an enterprise environment. At the completion of this course, students will learn to identify the key features and components of Active Directory; identify the physical structure and security  more...

NetWare Service and Support Upgrade - Part 3 Course Overview This course is the third in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the  more...

Business Code of Conduct Confidentiality Company Assests This course examines the importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential  more...

Oracle8i Database Admin Manage Storage Structures Course Overview This course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle8i. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify  more...

Diversity Managing Diversity in the Workplace Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention Course Overview This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately.  more...

Oracle8i Backup and Recovery Troubleshooting Recovery Course Overview Oracle's computer-based training course Oracle8i Backup and Recovery: Troubleshooting and Recovery is the second course in a two part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally,  more...

Building Scalable Cisco Internetworks Part 3 This course describes the features and operation of Enhanced Interior Gateway Routing Protocol (EIGRP). It teaches how to configure EIGRP. This course also introduces Intermediate System-to-Intermediate System (IS-IS) technology structures and protocols, as well as basic configuration examples. Learn To: Identify benefits of Enhanced Interior Gateway Routing Protocol (EIGRP).  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L  more...

Exchange 2000 Server--Part 3 Administering Course Overview This course deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers.  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

SCO SVR 5 --Part 1 Basic Administration Course Overview The first course in the SCO SVR 5 implementation track covers basic user and system administration in the Unixware environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the function of the Unix system administrator. Identify the hardware requirements for installing.  more...

Oracle 11i Procure to Pay Part 4 This course provides an understanding of the key implementation issues in Oracle Payables applications. In addition, you will also learn how Payables fits into Oracle's e-Business Suite of applications. Learn To: Match different types of invoices with their descriptions. Identify options in the Invoices window for creating an invoice header. Identify options for distributing an  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of message-driven beans (MDBs). Sequence the events in the life cycle of message-driven beans (MDBs). Identify the requirements of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of message-driven beans (MDBs). Sequence the events in the life cycle of message-driven beans (MDBs). Identify the requirements of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they  more...

Oracle 11i Procure to Pay Part 3 This course provides an understanding of the Procure-to-Pay cycle and key implementation issues in Oracle Purchasing, iProcurement and Payables applications. This course covers creation and security of documents. This course will prepare student's to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's  more...

Advanced Project Leadership Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project  more...

Oracle9i SQL DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.  more...

SAP R 3 PP Production Planning SOP The Computer Based Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and  more...

SAP R 3 v4 6 Purchaser This SAP R/3 4.6 Purchaser course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the  more...

SAP R 3 v4 6 SD Custromer Service Representative This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the  more...

SAP Advanced Planner Optimizer APO Overview This course introduces the learner to the basic concepts of Supply Chain Management, as well as the functions and advantages of SAP APO. This course also covers the components of SAP APO and their functions. Learn To: o Supply Chain Management and SAP APO. o Supply Chain Management (SCM). o Advanced Planner and Optimizer (APO). o APO Integration and Technology. o APO Planning  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing This is the fourth course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile  more...

CompTIA Server 2005 Storage Arrays Install Planning This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware  more...

CompTIA Server 2005 Hardware Operating System Install This course covers general information about installing hardware devices and configuring servers. This course is divided into two units, Hardware Installation and Configuration of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.  more...

CIW Enterprise Specialist Part 5 CMP EJB Transactions Security This is the final course in a five part series that introduces the learner to CMP, EJB Transactions, and EJB Security. The course covers an introduction to CMP and discusses how the container performs data manipulation. The learner is introduced to the benefits and drawbacks of CMP, and learns how to implement an entity bean that uses CMP. It also covers transactions, defining them and their  more...

CCNT Basic Telecommunications v6 0 Part 2 This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and  more...

Call Center Mgt Measuring Quality Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...

Six Sigma Managing Six Sigma Projects In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective  more...

Change Management Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a ? you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

Advanced Project Mgmt Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To  more...

Six Sigma Six Sigma Essentials In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality  more...

Team Participation Team Communication In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors  more...

Principles of Marketing Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Project Teams Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's  more...

E-Commerce Implementation Issues This course provides the learner with information and case studies highlighting the issues associated with E-commerce Implementation. Learn To: Identify the components of a basic e-commerce Web site. Identify the functions of online storefront systems. Identify the role of user access control and authentication software in selling products online. Identify key payment  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery Course Overview This course is the second course in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts Course Overview This is the first course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify basic  more...

Lotus Domino R5 Development Part 2 Application Devel Fundamentals Course Overview This is the second course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create a database in  more...

Lotus Domino R5 Development Part 9 Web Site Design Course Overview This is the final course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft  more...

Windows NT 4 0 Core Technologies Support - Part 2 Course Overview This is the second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize,  more...

Designing for Cisco Internetwork Solutions Part 5 This is the fifth and final course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. The course covers basic network management concepts and protocols, network features and functional areas. It also covers network service levels and service level management. Learn To: Identify characteristics of network  more...

SAP R 3 3 0 Fundamentals Course Overview Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing Course Overview This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing Course Overview This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--App Development Course Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming.  more...

IBM DB2 Universal Database V6 1--App Development Course Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming.  more...

Operations Management Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...

XML Building XML-Based Web Applications Part 4 Course Overview This is the fourth course in a five part series dedicated to coverage of the Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation  more...

XML Building XML-Based Web Applications Part 4 Course Overview This is the fourth course in a five part series dedicated to coverage of the Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation  more...

CIW Security Professional Operating System Security The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify features of security levels. Identify  more...

CIW Security Professional Security Auditing Attack Techniques The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Match auditor roles with associated approaches.  more...

CCNT Broadband Technologies v6 0 Part 3 This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Learn To: Identify the features of Switched Multimegabit Data Service (SMDS). Identify characteristics of distributed queue dual bus (DQDB). Identify Switched Multimegabit Data Service Interface Protocol (SIP) levels that compare to the Open Systems  more...

Motivation Fostering Employee Motivation In Motivation: Fostering Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and  more...

Project Leadership Overcoming Obstacles Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help  more...

Supply Chain Management Building a Sustained Competitive Advantage This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and  more...

The Six Sigma Change Agent What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...

Total Productive Maintenance How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Advanced Project Management - Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

The EXCEL Acronym Instilling Service Excellence In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...

Service Teams and Service Stars The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more  more...

Special Design Tools Creative solutions to problems are easily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet  more...

HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module The onlne HAZWOPER 8 Hour Refresher course meets the requirements in OSHA regulations 29 CFR 1910. 120 for eight hours of annual refresher training for workers at hazardous waste sites. This course is designed for general site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards. Topics include Hazardous Waste Operations and  more...

Acid-Base Insight Generator Learning acid-base metabolism has always been a challenging task for healthcare students, both nurses and physicians. Nevertheless, as acid-base disturbances are life threatening and demand rapid analysis and correction, their understanding is of critical importance. The acid-base Insight Generatora was designed to endow the students with both the knowledge and understanding of acid-base  more...

SowellEAC Online Enterprise Architect Certification Program Goal: The goal is to give a mixed group of students, with varying levels of awareness and experience in Enterprise Architecture, an appreciation of the art and science of Enterprise Architecture and to increase their ability to contribute to an Enterprise Architecture team. Approach: The approach taken in this program is to be as practical as possible. Some theory and philosophy are  more...