Instructor Led 4 Conflict Training

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Maximizing Organizational Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Managing Conflict Power through Influence Define and understand the different sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Use the different bases of power and change them according to the situation. Apply influence and explore their relationships with others. Practice effective methods of intervention and conflict management. Turn arguments into  more...

Win-Win Negotiation Skills Recognize the soft, hard and principled styles in negotiating. Plan and conduct (individually or within a team) effective negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred negotiating style and how it affects the  more...

Middle Management Differentiate among the three levels of management and understand the responsibilities of each level. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for management positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous improvement.  more...

Supervisory Skills Define the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Apply their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal problem-solving  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Advanced Negotiation Skills This program is designed for All those experienced in business, managerial and other kinds of negotiations, who wish to further develop their skills. The program is particularly suitable for those who have attended the Win-Win Negotiation Skills program. This program is worth 25 NASBA CPE s.Appreciate, through discussions and questionnaires, the relevance of generally accepted negotiating  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Advanced Negotiation Skills This program is designed for All those experienced in business, managerial and other kinds of negotiations, who wish to further develop their skills. The program is particularly suitable for those who have attended the Win-Win Negotiation Skills program. This program is worth 25 NASBA CPE s.Appreciate, through discussions and questionnaires, the relevance of generally accepted negotiating  more...

Managing Conflict: Power through Influence Objectives: By the end of the training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

Managing Conflict: Power through Influence Training Objectives: By the end of the career training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

Advanced Negotiation Skills Objectives: By the end of the program, participants will be able to: Appreciate, through discussions and questionnaires, the relevance of generally accepted negotiating principles to their environment. Identify, through several self-assessment tests, their preferred negotiating style and how it affects the negotiating outcome. Identify their own approach to resolving conflict, building trust  more...

Managing Conflict Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills. 1/2 day for staff and additional 1/ 2 day for managers.  more...

Advanced Agricultural Project Management The short content of the course: Advanced Agricultural Project Management (1): Project Management Issues: Setting the Stage for Agricultural Project Management Concept of Project Management Project Sustainability Developing a Project Project Planning Project management methodologies, tools and techniques Some problem solving techniques Project control Project  more...

Accounting and Finance World Bank Compliant Course PROGRAMME OUTLINE PART 1: A CONCEPTUAL FRAMEWORK: SETTING THE SCENE Day 1: The Accountant and the Accounting Environment Accounting a Defined The Development of a Conceptual Network External Reporting Internal Reporting Types of Business Entity Sole Trader Partnership Limited liability Company Formation of Business Entity Running the Business Accounting Information Meeting  more...

Project Management in Action Managing World Bank Projects Programme for - Project Management in Action: Managing World Bank Projects Leading to Diploma a Postgraduate a in World Bank Project Management Objectives Contents, Concepts and Issues Module 1 - Team Dynamics: Introducing Team leadership Module Duration: 1 Day Module 1 Objectives Contents, Concepts and Issues By the conclusion of the specified learning and development activities,  more...

Comprehensive Real Estate Management The content of the course: 1.) Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction - Deconstructing real estate management - Factors constituting an effective real estate management; - The Role of Real Estate  more...

Community Management Skills CONTENTS AND CONCEPTS - Developing A Business Plan The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information - Meeting Management Preparing the Agenda; Establishing Meeting Schedules; The Role of The  more...

Communication Dynamics and Networking in Organisation A. OBJECTIVES: 1. Oral-Visual Presentation By the conclusion of the specified learning activities, participants will be able to: - a Explicitly demonstratea ™ that they took the necessary steps in the preparation for their oral-visual presentation - Prepare and deliver electronic presentations - Demonstrate their understanding of the importance of the introduction - in  more...

Executive Leadership and Corporate Communication 1. Objectives A. Team Dynamics By the end of the specified learning and development activities, delegates will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between  more...

Tourism and International Relations A. COURSE OUTLINE: Module One - INTERNATIONAL ORGANISATIONS Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...

Tourism and International Relations Module 2 A. Course Outline International Relations and Conflict Resolution 1. OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Demonstrate an understanding of the extent to which International Relations affects our daily lives; - Conceptualize International Relations as a field of political science that is concerned mainly with explaining  more...

Tourism and International Relations Module 3 Course Outline Globalization and World Trade OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Internalize the phenomenon of globalization as, even though controversial, might be explained as the increasing worldwide integration in communications, culture, and economics; - Define Globalization in relation to the increasing  more...

Tourism and International Relations Modules 2 and 4 A. Module 2 A. 1 International Relations and Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political  more...

Tourism and International Relations Modules 1 and 3 A. Course Outline A. 1 INTERNATIONAL ORGANISATIONS OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an International  more...

Tourism and International Relations - Module 4 Module 4 International Tourism and International Relations 1. Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the economic values that are associated with tourism; - Calculate the likely contribution of tourism to a countrya ™s overall gross domestic product; - Position tourism as an a economic growth factora  more...

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the  more...

Managing Individuals and Groups in an Organisation The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal  more...

Women In Management PROGRAMME OUTLINE: - Gender Disparity In Organisations - Women and 'The Class Ceiling': Why Does It Exist and What We Can Do About It? - Overcoming Negative Perceptions About Women - Halting The Perpetuation Of The a Queen Bee Syndromea ™: Women Acknowledging The Plight Of Their Less Successful Female Counterparts. - Women and Leadership Styles: Creating Compatibility Between  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return Seminar Contents, Concepts and Issues - Organisational Control - Organisational Control Systems - Operational Control - Loading a - Sequencing - - Detailed Scheduling: a) Other control mechanism include: b) Inventory control c) Cost control d) Quality control - Budgeting As an Control Mechanism - Budgeting and the Controlling of  more...

The Management of Organisational Resources 1. OBJECTIVES By the conclusion of the specific learning & development activities, delegates will be able to: - Exhibit appreciation for the finite nature of resources - Illustrate the a Import>Conversion>Export Processa ™, in specific relation to the management of organizational resources - Demonstrate an awareness of the relationship between strategic management & resource  more...

Team Dynamics Team Leadership 1. Course Objectives By the end of this presentation and its related activities, you will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between task forces, committees, command  more...

Talent Management The details of the modules: 1.) Fundamentals of Talent Management OBJECTIVES: - Demonstrate an understanding of the bases of organisational talent management - Determine the role that might be identified as talent management positions - Assume the correct perimeters within which the psychological contract will be applied - Make assumptions regarding the perceptions and expectations of  more...

Managing Organisational Quality and Resources The details of the modules: 1.) Quality Management in a User-Sensitive Environment OBJECTIVES: - Their appreciation for consumer demand for quality - Their awareness of consumersa ™ increasing quality consciousness - Their ability to design and implement a quality programme - How continuous improvement might be designed and implemented - How just-in-time system works in practice -  more...

Managing Internal and External Cultural Diversity The details of the modules: 1.) Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as  more...

Corporate Governance Principles and Practice A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Corporate Governance and Strategic Management A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Executive Leadership and High Performance Team Management The details of the course: Objectives: 1.) Team Dynamics - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between task forces, committees, command groups and boards - Suggest how informal  more...

Diversity Management a Value Added Inclusion By the conclusion of the specific learning & development activities, delegates will be able to: - Distinguish between equal opportunities and diversity management; - Demonstrate an understanding of the Equal Opportunities Legislation and its implications for organisational operation; - Demonstrate their awareness of the bases for racial, ethnic and gender discrimination, focusing on the social  more...

Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4.  more...

Anti-Dumping and Anti-Subsidy Claims Measures and Stance Course or Seminar Contents and Concepts: - Trade and the Global Economy - Trade and the Global Economy - The role of international trade in economic development, sustainability and growth - Openness and productivity - The World Trade Agreement (WTA) 1994 - The establishment of the World Trade Organization (WTO) - Agreement Establishing the World Trade Organization - Article I -  more...

MSc Human Resource Training and Development Management A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. -  more...

Human ResourceManagement a Practitioners Approach The Objectives of the course: MODULE 1.: Human Resource and Personnel Management - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - Demonstrate an appreciation of important of welfare in the development of personal management and human  more...

Microsoft Project 2007 We can not make you a perfect project manager, but we can show you how to use Microsoft Project effectively. Learn how to juggle tasks and resources, and create that all-important Gantt chart! This course also covers topics such as creating and assigning resources, conflict levelling and splitting tasks. For a full list of course topics, see our website  more...

Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to  more...

Best Practices in ADA, FMLA and Workers' Compensation Benefits strong Get updated on ADA, FMLA and workers' compensation interplay issues - and find out what's on the horizon. /strong As an employer in New Jersey, you're faced with an ever-changing maze of laws increasing your obligations to employees who cannot, will not or should not work. Join us for this seminar and find out exactly what you need to know about recent ADA and FMLA updates - and  more...

Solving Problems and Making Decisions Whether or not it is their specific mission, most teams inside organizations are created to solve either one or a series of business problems. Even established tasks often present teams with new challenges, as business methods or workflows change. For these reasons, effective teams must know how to define and analyze problems and to make decisions that help reach desired outcomes. A solid  more...

Managing Team Dynamics Experienced team members know that defining their teama ™s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation  more...

Negotiating Success Negotiating Success! is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Success! is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Paralegal Ethics Ethics for Paralegals - Ethics one of the most important topics in the practice of law! The use of paralegals has become common in the legal profession; however, most states have no specific regulations with regard to paralegal training or certification, which results in many ethical areas of concern for lawyers as well as paralegals. Attend this valuable seminar and get up to speed on key  more...