Online 4 Label eLearning

Completing Inbound Sales Calls Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also  more...

ITIL Service Level and Capacity Management IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services  more...

Leading A Customer-Focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Accounting for Corporations Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master  more...

Lean Value Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational  more...

Object-Oriented Analysis and Design with UML Analyzing the System To show how to specify object interaction in the UML and to identify associations and inheritance between classes Web developers  more...

Cisco ISCW 1 0 Frame Mode MPLS Implementation To recognize the MPLS architecture and functionality, configure frame mode MPLS on IOS routers, and distinguish between MPLS VPN and traditional VPN operation Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...

Hazard Communication HAZWOPER This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify employer responsibilities and  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Internetworking Technologies - Part 2 This is the second course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Wide Area Network technologies, switching technologies, and source-route bridging technology.  more...

Internetworking Technologies - Part 3 This is the third course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Internet protocols, NetWare protocols, and AppleTalk.  more...

Internetworking Technologies - Part 4 This is the last course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management.  more...

Microsoft Access for Windows 95 Fundamentals This multimedia self-paced learning course will instruct you on working with Microsoft Access for Windows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study  more...

Microsoft SQL Server 7.0: System Administration - Part 5 This is the final course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.  more...

Designing and Implementing Web Sites with Microsoft FrontPage 98 - Part 1 This is the first course in a three part series that will provide Web developers how to create static and dynamic HTML pages.  more...

JDBC Application Development Part 4: The 2.0 Core and Optional APIs This final course in the series teaches how to use the new features in the JDBC 2.0 core API. It also covers using the optional API, which includes the ability to connect to a database with datasource objects that work with JNDI, and using rowsets.  more...

Using Swing Components Using Swing Components WBT is the second course of this curriculum. This course acquaints the users with creating and using Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves  more...

Digital Music This course, Roxio Easy CD and DVD Creator 6, teaches the learner how to use Creator Classic, Disc Copier, and Drag-to-Disc to make a back-up copy of a disc. The course teaches how to use AudioCentral to create audio CDs. Learners are also introduced to DVD Builder that is used to make DVD home movies and photo slide shows. PhotoSuite 5 and Label Creator are also covered. Finally, the learner is  more...

Java 2: Building a Graphical User Interface This course provides an overview of the java.awt package and its important classes such as Component Container Panel and Graphics. The course covers the Graphical User Interface (GUI) components such as the label the button the check box and so on. In addition you will examine the layout manager and the different layouts in detail. Finally you will learn to position the components in the client  more...

Internetworking Technologies - Part 2 This is the second course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Wide Area Network technologies, switching technologies, and source-route bridging technology.  more...

Internetworking Technologies - Part 3 This is the third course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Internet protocols, NetWare protocols, and AppleTalk.  more...

Internetworking Technologies - Part 4 This is the last course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management.  more...

Oracle Reports: Report Fundamentals This course is the first in a three-part Oracle Reports series that is based on Oracle Reports release 6. Oracle Reports the reports component of Oracle Developer is used to centralize report processing and to improve report management. It contains Report Builder a program used to create effective and professional reports. The Report Fundamentals course includes detailed Report Builder concepts.  more...