Online 5 Communications eLearning - Training Resources

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Technical Communication Industry Certificate - Mastery Level Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

How To Master Communications Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

Client/Server Development and Remote Data Access in Visual Basic This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide  more...

Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Basics Of Smart International Procurement Are you responsible for increasing your organization s international procurement and don t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to  more...

Basics of Organizational Communication Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and  more...

Securing Wireless and Remote Communications in Windows Server 2003 To outline the considerations and procedures for securing wireless and remote commmunications  more...

Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help  more...

Sales Communications Essentials For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers  more...

Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our  more...

Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Advanced Business Communication - Effective Business Communication The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Performance Reporting and Stakeholder Management Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

Communications Planning and Information Distribution Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Data Communications To identify the standards and technology used in data communication  more...

Data Protection in Exchange Server 2007 With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

The Six Sigma Change Agent What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 Course Overview This is the first course in a five part series that introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements  more...

BizTalk Server 2000 Curriculum Course Overview This curriculum introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business  more...

IBM DB2 Universal Database V6 1--Administration Course Overview This course will provide database administrators with the specific skills and knowledge needed to be successful with DB2 Universal Database (UDB) V6.1 database administration in a UNIX, Windows, or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement  more...

IBM DB2 Universal Database V6 1--Administration Course Overview This course will provide database administrators with the specific skills and knowledge needed to be successful with DB2 Universal Database (UDB) V6.1 database administration in a UNIX, Windows, or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting Course Overview This is the second course in a two-part series based on Oracle8 Network Administration. This course introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established  more...

Outlook 2000 Expert User Course Overview This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components. L earn To: Explore Communications Options. Share Information. Work Offline and Remotely. Integrate Outlook 2000 Components. C ontent Emphasis Skills-Based A udience This course is  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...

Oracle Workflow 11i10 Communications Function Activities This course covers the fundamentals of Oracle Workflow processes. This course covers function activities, activity details, activity attributes, and standard assign activity. You'll learn about Oracle Workflow directory service, local directory service tables, and loading roles in a workflow process definition. The course also covers systems, agents, and external system registration. Finally, it  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 Course Overview This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server.  more...

Designing for Cisco Internetwork Solutions Part 4 This is the fourth course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861.. It covers traditional voice architectures, voice architecture integration, voice technology requirements, and capacity planning using voice traffic engineering concepts. Learn To: Identify guidelines for network security risk assessment.  more...

Oracle Workflow 11i10 Curriculum The Oracle Workflow 11i10 Curriculum includes the following courses: Oracle Workflow 11i10: Components & Planning Workflow Processes Oracle Workflow 11i10: Developing Processes Oracle Workflow 11i10: Interacting with Processes & Notifications Oracle Workflow 11i10: Business Event System & Subscriptions Oracle Workflow 11i10: Communications & Function Activities Oracle Workflow 11i10:  more...

SCO SVR 5 --Part 2 Network Administration Course Overview This second course in the SCO SVR 5 implementation track covers internetworking connectivity, systems, services, and security. Wherever possible, It focus's on the tools and features specific to SCO SVR5. L earn To: Identify the features of the Printer Setup Manager. Identify the command-line interface (CLI) commands used to configure printing in UnixWare 7.  more...

IBM AIX--Part 2 Network Administration Course Overview This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs The first course in the Understanding Wireless Solutions curriculum begins by introducing the learner to the fundamental concepts of radio: history or radio, basics of electromagnetism and signals, the organization of channels and radio frequencies, and radio standards and regulatory bodies. The course then focuses on the first of the three radio network types (WPAN, WWLANs, and WWANs) - WPANs -  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security The third course in the curriculum focuses on the third of the three wireless networks - WWANS. It firstly covers the types of WWAN solutions available and guidelines on making a selection. It then covers the history of this technology in detail, looking at First Generation through to Third Generation Wireless. It also looks at technologies that are evolving in this area and covers the principal  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Advanced Interpersonal Communication Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Implementing Wireless LANs Part 1 Concepts Technologies This course covers the general concepts of radio signal transmission. It identifies how radio technologies, including spread spectrum technologies, are used by Wireless LANs. The WLAN Industry Requirements section explores the purpose of governing the spectrum band and includes coverage of the FCC guidelines and IEEE specifications. The course also provides a basic overview of the main WLAN  more...

Human Resource Law Understanding Privacy Rights In "Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your  more...

Conducting Meetings Effective Meeting Communication Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

Organizational Crisis Mgmt Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,  more...

Project Management Project Communications Management In Project Management - Project Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development Course Overview This first course in the series introduces Web design concepts, including page layout, usability, navigation, graphics and multimedia. It also teaches the process to follow when developing a Web site, and implementation factors that need to be considered. Learn To • Identify the features of the Web, basic Web design concepts, page layout and elements, usability  more...

CIW Site Designer Part 2 Basic Web Technologies Course Overview This second course in the series teaches about Web technologies, including HTML, tables, HTML frames, metadata and cascading style sheets. It provides learners with the opportunity to practice working with all of these technologies. Learn To • Identify HTML concepts. • Create page structures with tables and frames. • Identify the uses of metadata tags.  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite Course Overview This third course in the series teaches learners how to use some of the more popular Web site development tools. It covers the basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite. Learn To • Identify FrontPage 2000 and how to create Web pages with tables, images, and image maps by using FrontPage. • Identify how to format Web pages,  more...

CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML Course Overview This is the fourth course in a five part series. Students will learn the basics of using JASC Paint Shop Pro to create images for Web sites and Macromedia Flash to create animated Web sites. Subjects covered in this course include advanced Web design technologies, including JavaScript and DHTML. Learn To • Identify how to create, convert, modify and enhance image files  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing Course Overview This final course in the series continues teaching about advanced Web design technologies and concepts, including XML, HTTP servers, cookies, plug-ins, Java applets, databases and standards organizations. This course also teaches the final step in Web site design - publishing the site. Learn To • Identify the various Markup languages such as HTML, XML, and XHTML.  more...

Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management Project  more...

Advanced Business Communication Series The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Interpersonal Communication Series The Interpersonal Communication Series includes the following courses: Interpersonal Communication: Telephone Skills Interpersonal Communication: Effective Communication Interpersonal Communication: Listening Skills To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Listening Skills Series The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

CCNT Basic Data Communications v6 0 Part 1 This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section  more...

CCNT Basic Data Communications v6 0 Part 2 This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...

CCNT Basic Data Communications v6 0 Part 3 This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless  more...

Complete CCNT v6 0 Curriculum The Complete CCNT v6.0 Curriculum includes the following: CCNT Basic Telecommunications v6.0: Part 1 CCNT Basic Telecommunications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 1 CCNT Basic Data Communications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 3 CCNT Local Area Networks v6.0: Part 1 CCNT Local Area Networks v6.0: Part 2 CCNT Local Area Networks v6.0: Part 3  more...

IMS Essentials Curriculum This curriculum introduces the IMS Database Manager and the IMS Transaction Manager (IMS TM). It also covers data entry databases (DEDBs) and expedited message handling (EMH). This curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn  more...

IMS Essentials Part 1 IMS Database Manager In IMS Essentials Part 1: Database Manager, you are introduced to the IMS Database Manager. IMS hierarchical databases are covered, and the Data Language/I (DL/I) function codes used to query and update the databases within application programs. You are introduced to database change logging and the various database recovery utilities used in IMS. Finally, you learn about IMS hierarchic access  more...

IMS Essentials Part 2 IMS Transaction Manager In IBM IMS Essentials Part 2: Transaction Manager, you learn about IMS Transaction Manager (IMS TM). The architecture and messages in IMS TM are introduced. You learn about the security issues and about protecting system integrity in IMS. In the IMS Transaction Message Processing section, both message and application processing are explained. Finally, Multiple Systems Coupling (MSC) and  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 In IBM IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2, you learn about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This  more...

E-Business Part 6 Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for  more...

Business Etiquette Communicating in Today s Workplace Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set  more...

Advanced Business Comm Guidelines for Effective Comm In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Advanced Business Comm Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Advanced Business Comm Enhancing the Comm Message The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Negotiating Advanced Negotiation Tactics Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that  more...