Online 5 Environments eLearning

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Unionized Workplaces HRCI PHR Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are  more...

Deploying Windows Vista Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...

Introducing Windows Server 2008 Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Configure Windows Vista Environments Configure Windows Vista Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Core PMI Values and Ethical Standards Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...

Setting up a Site and Adding Content in Dreamweaver CS3 Setting up a Site and Adding Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at  more...

Data Integration Database Environments and XML Handling with Visual Basic 2005 Data Integration, Database Environments, and XML Handling with Visual Basic 2005 Microsoft To identify how to configure database connections and handle XML data in Windows Forms applications  more...

Data Integration Database Environments and XML Handling with C 2005 Data Integration, Database Environments, and XML Handling with C# 2005 Microsoft To identify how to configure database connections and handle XML data in Windows Forms applications  more...

Essential Skills for Professional Telephone Calls Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...

Introduction to Industrial Hygiene Introduction to Industrial Hygiene All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and  more...

Windows Vista Network Connectivity Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.  more...

Setting Up a Site Adding Content in Dreamweaver CS4 Setting Up a Site & Adding Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS4, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

CISSP Domain Security Architecture Design CISSP Domain: Security Architecture & Design (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer administrators have a variety of mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to  more...

Lean Tools Techniques for Flow Pull Lean Tools & Techniques for Flow & Pull The Lean approach is to eliminate waste from an organization's production and fulfillment processes and to maximize every opportunity to improve efficiencies and customer satisfaction. By applying Lean tools and techniques, organizations can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool  more...

Planning for Windows 7 Deployment Planning for Windows 7 Deployment Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Windows 7 is Microsoft's latest client operating system for IT infrastructure environments. Microsoft has improved and added new tools to help deploy Windows 7 throughout networks using images. Administrators can use tools provided by Microsoft to analyze their IT  more...

Configuring Mobile Computing in Windows 7 Configuring Mobile Computing in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Remote access and remote security are fundamental aspects of IT environments. From small remote telecommuter offices, to enterprise networks, remote access and the security to make them viable are everyday concerns in modern networks. This course examines  more...

A Practical App 2009 Maintaining Networks A Practical App. 2009: Maintaining Networks CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types,  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

CompTIA Security 2008 Public Key Infrastructure Access Security CompTIA Security 2008: Public Key Infrastructure & Access Security CompTIA SY0-201 CompTIA Security 2008 Edition Access security, both within a network and on the Internet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate  more...

CompTIA Security 2008 Messaging User Role Security CompTIA Security 2008: Messaging, User & Role Security CompTIA SY0-201 CompTIA Security 2008 Edition E-mail and instant messaging have taken over from snail mail, memos, and even to a large extent from phone conversations in modern office environments. The challenge is to ensure that these forms of communication are secure, readily accessible, and that the identity of both parties involved  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

Denial of Service Session Hacking Denial of Service & Session Hacking Denial of Service and Distributed Denial of Service attacks are common methods used by hackers to disrupt service to networks and to corporate environments. Session hijacking is used by hackers as a method to take over sessions after a user has successfully authenticated with a server. This course examines how DoS and DDoS attacks, along with Bots and  more...

CompTIA Security 2008 Risk Analysis Vulnerability Testing IDS Forensics CompTIA Security 2008: Risk Analysis, Vulnerability Testing, IDS & Forensics CompTIA SY0-201 CompTIA Security 2008 Edition Ensuring that modern network environments are secure is of paramount importance in today's IT world. The use of risk analysis techniques and vulnerability scanners, along with intrusion detection systems and forensic methodologies have become the backbone of modern IT  more...

VMware Datacenter Overview VMware Datacenter Overview VMware Virtual environments have gone past the single machine, and now can be created to represent entire corporate infrastructures, allowing for a much smaller hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that  more...

VMware Server Overview VMware Server Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs Cisco TSHOOT 1.0: Troubleshooting VLANS, STP & SVIs Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Switched Ethernet has been the dominant LAN technology for more than a decade, and VLAN-based switched infrastructures are at the core of every campus network. A good understanding of the processes involved in Layer 2 switching and being able to diagnose and  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 As enterprises become more and more dependent on their network infrastructure to support their business, the cost of network downtime has increased. When employees cannot perform their jobs due to network problems, the company loses productivity, and  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise Cisco Route 1.0: EIGRP Implementation for the Enterprise Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 In routing environments, Enhanced Interior Gateway Routing Protocol (EIGRP) offers benefits and features over historical distance-vector routing protocols such as Routing Information Protocol version 1 (RIPv1). These benefits include  more...

Network Storage Systems Network Storage Systems EMC To introduce the features and functionality of DAS and NAS, and recognize enterprise environments that would benefit from DAS-based and NAS-based storage solutions.  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

Application Access Delivery in MS Win Server 2008 Application Access & Delivery in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or  more...

Managing computers Devices Updates in System Center Essentials 2010 Managing computers, Devices & Updates in System Center Essentials 2010 Microsoft System Center Essentials 2010 allows network administrators to manage computers and devices in midsize IT environments by allowing them to deploy updates and software packages based on specific computer needs. Essentials allows the creation of specific computer groups, and then creates and deploys updates from  more...

Identifying Resolving Windows 7 Application Issues Identifying & Resolving Windows 7 Application Issues Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician With the deployment of a new Operating System version comes the possibility of installation or operation issues of software and applications developed for previous OS versions. Software errors can be encountered during the installation,  more...

Configuring Network Connectivity in Windows 7 Configuring Network Connectivity in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) The ability to have two computers, or 2 million computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this,  more...

Getting Started with Software Programming Getting Started with Software Programming Today's computers are powerful tools capable of accomplishing sophisticated tasks, but not without the assistance of skilled software developers. This course introduces the learner to the magic behind computer software development, beginning with a brief history of computer languages and how these languages have evolved into powerful programming  more...

Configure Terminal Services in Windows 2008 Configure Terminal Services in Windows 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008, the most complete server release to date, includes many new features and functionalities. New Terminal Services features in Windows Server 2008 enable users to remotely access Windows-based programs  more...

Adobe Captivate 4 Adobe Captivate 4 Adobe Adobe Captivate 4 is a screen-recording and video capturing application used to create demonstrations, personalized tutorials, simulated environments, and other interactive products. It provides enhanced screen-recording capabilities that allow you to demonstrate procedures while recording mouse movements and text entry, or create fully-functional simulated software  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks Cisco CVOICE 8.0: Transporting Voice Over IP Networks Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between  more...

Creating Visio 2007 Diagrams Creating Visio 2007 Diagrams Microsoft Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils that enable you to create diagrams quickly and efficiently; along with the Visio Help features that allow you to tap into the vast knowledge base both  more...

Microsoft Office 2007 Collaborating with Groove and Communicator Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS Cisco IINS 1.0: Network Security Using Cisco IOS IPS Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 In technological environments, Internet worms and viruses can spread across the world in a matter of minutes. Without the luxury of time to react, a network needs to be able to instantaneously recognize and mitigate worm and  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies Cisco IUWNE 1.0: Wireless Frame Basics & Nonstandard Technologies Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 While the 802.11x standard is most prevalent in today's wireless environments, it is also important to have a working knowledge of non-802.11 wireless technologies and their impact on WLANs.  more...

Cisco IUWNE 1 0 WLAN Security Basics Cisco IUWNE 1.0: WLAN Security Basics Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Early security for wireless communication was weak, as the IEEE 802.11 standard was designed for ease of deployment in residential homes instead of in enterprise environments. With the widespread adoption of wireless  more...

Getting Started with Data Sets Using VB 2008 Getting Started with Data Sets Using VB 2008 Microsoft ADO.NET DataSet objects allow developers to utilize cached versions of data when working within disconnected data environments. This course examines the various aspects of DataSets and their role as one of the key components of the ADO.NET architecture. Specific topics covered include creating DataSets with Visual Basic 2008, working  more...

Database Environments XML Handling with VB 2008 Database Environments & XML Handling with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 allow developers to configure database connections and handle XML data in Windows Forms applications. This course first looks at how to work with different database environments and how to create Windows Forms applications that can handle asynchronous and binary large object (BLOB)  more...

SQL Server 2008 High Availability and Disaster Recovery SQL Server 2008: High Availability and Disaster Recovery Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) SQL Server 2008 provides several key features that improve the availability of servers and databases so that downtime for users is minimized. These solutions include database mirroring, log shipping, replication, and  more...

Oracle Database 11g R2 Using Change Management Solutions Oracle Database 11g R2: Using Change Management Solutions Oracle Oracle Database 11g Release 2 is designed for data center environments that are rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change  more...

Adobe Reader 9 Adobe Reader 9 Adobe Adobe Reader 9, or Reader for short, is a freely downloadable tool required to read Portable Document Format (PDF) files, typically created using Adobe Acrobat. Reader is compatible with multiple operating system environments, making it the primary tool used to view PDF files on the market. This learning path explores the basic features of Reader including opening,  more...

Setting up a Site Adding Content in Dreamweaver CS5 Setting up a Site & Adding Content in Dreamweaver CS5 Adobe Adobe Dreamweaver CS5 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS5, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

Getting Started with ADO NET 4 DataSets Using C 2010 Getting Started with ADO.NET 4 DataSets Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) ADO.NET DataSet objects allow developers to utilize cached versions of data when working within disconnected data environments. This course examines the various aspects of DataSets and their role as one of the key components of the ADO.NET  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the  more...

Microsoft MCSE 2003 Complete Course This training package contains all the necessary course materials required to learn the ins and outs of becomming a Microsoft Certified Systems Engineer. This course contains over 70 hours of interactive, video based, instruction, delivered on CD. This course is designed to meet all the requirements for Microsoft Corporation`s Certified Systems Engineer certification and testing for Windows 2003  more...

Basics of Organizational Communication Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course. Organizational Communications Communication is the most important  more...

Crystal Reports 8 This self-paced interactive course will give the student in-depth knowledge of Crystal Reports 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create  more...

Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...

Microsoft Office 2000 - Intermediate Project 2000 To explain and demonstrate how to customize projects and handle multiproject environments using Microsoft Outlook and Project Central  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Maintenance and Environment To identify best practices in maintaining servers and their environments  more...

WebSphere 5 0 Installation and Configuration To demonstrate installation considerations and steps for installing and migrating WebSphere Application Server in standalone and network environments  more...

Managing Multiple IT Projects As a project manager for IT projects, do you find you are managing more than one project at a time? Multi-project environments are becoming increasingly common. This course will focus on the new skills and techniques that will prepare you and your team for multiple project work. In addition, it will teach you management techniques for the multi-project IT workplace.  more...

Security Analysis and Auditing in Networked Environments To discuss how to collect and utilize information on network intrusion attempts  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Introduction to Security in Networked Environments To introduce the student to security concepts and threats to networks and data  more...

Security Analysis and Auditing in Networked Environments To discuss how to collect and utilize information on network intrusion attempts  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Introduction to Security in Networked Environments To introduce the student to security concepts and threats to networks and data  more...

Security Analysis and Auditing in Networked Environments To discuss how to collect and utilize information on network intrusion attempts  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Introduction to Security in Networked Environments To introduce the student to security concepts and threats to networks and data  more...

Maintenance and Environment To identify best practices in maintaining servers and their environments  more...

PageMaker 6 5 Advanced Adobe PageMaker was one of the first page layout applications, and is still heavily used in many corporate production environments, as well as some studios and magazines. If you are looking for employment within corporate desktop publishing departments, learning PageMaker is a must. In Virtual Training Company's PageMaker 6.5 Advanced tutorial, author Diane Presler begins by making you comfortable  more...

PageMaker 7 If you are looking for employment within corporate desktop publishing departments, learning Adobe PageMaker is a must Adobe PageMaker 7.0 is a high-end professional publishing program, and is heavily used in many corporate production environments, as well as some studios and magazines. Virtual Training Company's tutorial will have you using this page layout application with ease in no time. Brian  more...

Communicating for Contacts Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin Course Overview This course focuses on how to implement and troubleshoot group policy. How to manage and troubleshoot user environments using group policy, and how to manage and troubleshoot software deployment using group policy. L earn To: Create a Group Policy object. Configure administrative template settings. Deploy software by using Group Policy. Redirect user folders  more...

Networking Technologies Series TCP IP Protocols Course Overview This course is the second in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). Participants will learn about Internet, Transport Layer, Gateway, Routing, and Application Layer Protocols. L earn To: Identify the features, functions and structure of the three TCP/IP protocols: Internet Protocol (IP), Internet Control Message Protocol  more...

SAP R 3 v4 x SD Order Processing Course Overview Within the Sales and Distribution module, this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items.  more...

SAP R 3 Supply Chain Management Course Overview The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry  more...

SAP R 3 MM Purchasing Organization and Master Data Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 v4 x Invoice Verification Course Overview Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Object Analysis Design Requirements Analysis Course Overview This is the first title in a series of two, and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML).  more...

Oracle Report Builder Controlling Reports Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 Course Overview This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server.  more...

Exchange Server 5 5 Concepts and Administration - Part 1 Course Overview This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the different types of messaging systems and understand the fundamentals of Exchange Server. Administer the Exchange  more...

Exchange Server 5 5 Concepts and Administration - Part 2 Course Overview This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Describe client installation requirements and select the installation method to be used for installing an Outlook client.  more...

Exchange Server 5 5 Concepts and Administration - Part 3 Course Overview This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify public folder contents, create a public folder strategy, view and assign public folder permissions and set public folder  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Design Implementation - Part 2 Course Overview This is the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Understand the process of communication and information management between Microsoft Exchange servers in a site within a Microsoft  more...

Exchange Server 5 5 Design Implementation - Part 3 Course Overview This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the functions and configure a Dynamic RAS connector. Identify selection and routing mechanisms used by the MTA to  more...

Exchange Server 5 5 Design Implementation - Part 4 Course Overview This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet. Install and  more...

Exchange Server 5 5 Design Implementation - Part 5 Course Overview This is the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the POP3 and IMAP4 features and functionality. Identify the POP3 and IMAP4 authentication methods, configuration  more...

Exchange Server 5 5 Design Implementation - Part 6 Course Overview This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the processes and components of the Connector for Lotus Notes. Configure and manage Connector for Lotus cc:Mail.  more...

NetWare 5 0 User Fundamentals Course Overview This course is intended to enable business professionals and end users to understand and use the fundamental capabilities of Novell NetWare and perform basic procedures on the network. L earn To: Identify the definitions of different components of a network, the topologies in which the components are arranged and how NetWare 5.0 services provide the basic  more...

NetWare Service and Support Upgrade - Part 4 Course Overview This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To:  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin Course Overview This course focuses on how to implement and troubleshoot group policy. How to manage and troubleshoot user environments using group policy, and how to manage and troubleshoot software deployment using group policy. L earn To: Create a Group Policy object. Configure administrative template settings. Deploy software by using Group Policy. Redirect user folders by  more...

Exchange 2000 Server--Part 1 Installing Course Overview This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different  more...

Exchange 2000 Server--Part 3 Administering Course Overview This course deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers.  more...

Exchange 2000 Server--Part 4 Connectivity Course Overview This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client  more...

Exchange 2000 Server--Part 5 Growth Course Overview This course presents the key subject areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities. L earn To: Verify server and connector status. Identify the features of server monitors. Identify the  more...

Exchange 2000 Infrastructure Design--Part 1 Course Overview This course will cover Active Directory design considerations, network design for Exchange 2000, and designing a backup and security strategy for the Exchange 2000 server. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server.  more...

Exchange 2000 Infrastructure Design--Part 2 Course Overview This course will cover messaging connectivity, client connectivity, and public folder management. Developing a routing strategy for your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging  more...

Exchange 2000 Infrastructure Design--Part 3 Course Overview This course deals with the coexistence and migration of Exchange 2000 server. The course explains the process of upgrading to Microsoft Exchange 2000 Server, and discusses strategies that allow earlier versions of Exchange to coexist with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides  more...

Exchange 2000 Infrastructure Design--Part 4 Course Overview The course provides guidelines in designing preventive and curative Exchange 2000 maintenance and performing troubleshooting tasks. L earn To: Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Identify the features of Message Application Programming Interface  more...

Oracle PL SQL Procedures Functions Packages 61114 Course Overview This course is the second in a series of three titles. It introduces the learner to the basics of PL/SQL subprograms. This course covers the building and invoking of procedures and functions. Additionally, this course introduces the basics of creating and using packages. L earn To: Identify the types and components of a subprogram. Create a subprogram. Create  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

SQL Server 2000 Database Admin Part 1 Install SQL Server 2000 This is the first course in a five part series that presents the students with both theoretical and practical instruction in the subject of installing SQL Server 2000. Learn To Identify the features and functions of SQL Server. Identify the components involved in the client-server communication process. Identify the steps in the client-server communication process. Identify the minimum  more...

SQL Server 2000 Database Admin Part 2 Manag Databases Course Overview This is the second course in a five part series that will teach students how to plan for managing databases with SQL Server 2000. This course also includes both theoretical and practical instruction in the creation and management of objects. Learn To Identify the database option categories. Identify features of the tools used to view database properties. View database  more...

SQL Server 2000 Database Admin Part 3 Security Data Recovery Course Overview This is the third course in a five part series that deals with the backup and restore strategies for SQL Server 2000 and with managing security and permissions with SQL Server 2000. Learn To Identify how login accounts are processed. Identify the characteristics of the two authentication modes. Sequence the steps to implement an authentication mode. Identify the  more...

SQL Server 2000 Database Admin Part 4 Managing Data Course Overview This course deals with transferring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server Course Overview This is the first course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify  more...

SQL Server 2000 Design Implement Databases Part 2 Managing Data Course Overview This is the second course in a five part series that will teach students how to work with SQL Server data. Learn To Identify the SQL Server 2000 system-supplied data types. Add a user defined data type. Match the parts of a data row with their features. Identify characteristics of entity modeling. Identify features of attributes. Identify requirements for logical  more...

SQL Server 2000 Design Implement Databases Part 3 Managing Objects Course Overview This is the third course in a five part series that will teach students how to work with SQL Server data objects. Students will learn how to create and manage view, stored procedures, user-defined functions, and triggers. Learn To Identify the features of views. Identify the considerations for creating views. Create a view by using Transact-SQL. Match the different  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes Course Overview This is the fourth course in a five part series that will teach students how to work with SQL Server indexes. Students will learn how to plan for index creation, how to create and manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered  more...

SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks This is the final course in a five part series that teaches how to manage SQL Server 2000 transactions and locks. This course will cover how to import and export data, and how to transform data with DTS. Additionally, users will learn how to manage distributed queries and linked servers, create transactions, manage locks, and how to troubleshoot transactions and locking. Learn To: o Identify  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data Course Overview This course presents students with both theoretical and practical instruction in the subject of manipulating data with Transact-SQL. Learn To Identify the basic types of statements used in Transact-Structured Query Language (SQL). Identify the functions of Data Definition Language (DDL) statements. Identify the functions of Data Control Language (DCL) statements.  more...

SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries Course Overview This course will teach students how to work with queries. The course will also introduce views, stored procedures, triggers, and user-defined functions. Learn To Identify advantages of using aliases for table names. Identify the guidelines for using joins. Identify the considerations for using inner joins. Identify considerations for using subqueries. Create a derived  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

ISA Server 2000 Curriculum Course Overview This curriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access,  more...

ISA Server 2000 Curriculum Course Overview This curriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access,  more...

ISA Server 2000 Part 1 Setup Access Policies Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to  more...

ISA Server 2000 Part 1 Setup Access Policies Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server  more...

BizTalk Server 2000 Curriculum Course Overview This curriculum introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 Course Overview This is the first course in a five part series that introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting Course Overview This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application  more...

BizTalk Server 2000 Part 5 Secruity Optimization Course Overview This is the last course in a five part series that deals with the securing of the BizTalk Server 2000 environment and the configuring of servers and groups of servers and optimization of server group performance. This course covers the use of tools and utilities to monitor the status of the BizTalk Server 2000 environment. Learn To • Identify Microsoft Windows 2000 and  more...

Windows XP Install Admin Curriculum Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP  more...

Windows XP Install Admin Curriculum Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server,  more...

WebSphere MQ Programming I This course begins with coverage of the MQ environment and then focuses on the major calls of the MQI. Learn To To identify features of WebSphere MQ messaging. To distinguish between queue and database resource managers. To differentiate between environments supported by WebSphere MQ.  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server,  more...

WebSphere MQ Programming I This course begins with coverage of the MQ environment and then focuses on the major calls of the MQI. Learn To To identify features of WebSphere MQ messaging. To distinguish between queue and database resource managers. To differentiate between environments supported by WebSphere MQ.  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network This is the first course in a five part series of Microsoft Windows 2000 Network Management that introduces Active Directory. This course distinguishes between the physical and logical structure of Active Directory and also covers Active Directory replication problems. It also teaches configuring and troubleshooting DHCP. Finally, this course covers troubleshooting startup problems, including Safe  more...

Windows 2000 Network Mgt Part 2 Resources Web Services This is the second course in a five part series that teaches shared network resources, including shared printers and shared folders. The course covers how to publish resources, configure permissions, and configure disk quotas. This course also teaches about Internet Information Services (IIS) configuration, including virtual directories, virtual servers, and configuring authentication for Web  more...

Windows 2000 Network Mgt Part 3 Name Resolution This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution, name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered. Learn To: o Identify characteristics of a  more...

Windows 2000 Network Mgt Part 4 Access Admin This is the fourth course in a five part series that teaches Remote Access and Delegating Administrative Control. Topics covered include configuring and troubleshooting remote access and virtual private network (VPN) connections. configuring terminal services and implementing Network Address Translation (NAT) and Internet Connection Sharing are also covered. Finally, the course teaches User and  more...

Windows 2000 Network Mgt Part 5 Group Policy This is the last course in a five part series that covers implementing group policy, group policy and desktop management, and managing network security. Group Policy Object (GPO) operation, Group Inheritance, instruction about software deployment by using Group Policy, troubleshooting Group Policy problems, server monitoring methods, detecting security breaches, and auditing are also covered.  more...

CompTIA Server 2005 Upgrading Processors Storage Devices This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are  more...

Defining Microsoft NET Solution Architectures Part 3 This is the third of a four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the  more...

Defining Microsoft NET Solution Architectures Part 4 This is the fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the  more...

Defining Microsoft NET Solution Architectures Part 3 This is the third of a four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the  more...

Database Technologies Relational Database Fundamentals The first of a two-part series, this course will introduce the learner to the fundamentals of relational databases and relational database design, including an in-depth look at data modeling and data design. This course will also cover the evolution of data access and the role that databases and associated enabling technologies play in today's corporate environments. Students should leave this  more...

Windows 2000 Implementing Security Part 1 In this course, you are introduced to the basics of Windows 2000 security. The concepts of encryption and Public Key Infrastructure (PKI) are introduced. You are taught how to plan administrative access including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To  more...

Windows 2000 Implementing Security Part 1 In this course, you are introduced to the basics of Windows 2000 security. The concepts of encryption and Public Key Infrastructure (PKI) are introduced. You are taught how to plan administrative access including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To  more...

Windows 2000 Implementing Security Part 2 This course, teaches about security for Windows 2000-based computers. Security templates and security baselines are covered. The learner is guided through additional security configurations including security settings for file and print resources. Web server security and Internet security are also covered. Learn To: • To identify guidelines for planning  more...

Windows 2000 Implementing Security Part 2 This course, teaches about security for Windows 2000-based computers. Security templates and security baselines are covered. The learner is guided through additional security configurations including security settings for file and print resources. Web server security and Internet security are also covered. Learn To: • To identify guidelines for planning  more...

Windows 2000 Implementing Security Part 3 In this course, participants learn about Public Key Infrastructure (PKI) and certificates. Encrypting File System (EFS) is also covered. Finally, the learner is guided through the process of extending the network to partners and how to manage partner accounts. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Windows 2000 Implementing Security Part 3 In this course, participants learn about Public Key Infrastructure (PKI) and certificates. Encrypting File System (EFS) is also covered. Finally, the learner is guided through the process of extending the network to partners and how to manage partner accounts. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Emotional Intelligence Developing Emotional Intelligence Skills Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work  more...

Defining Microsoft NET Solution Architectures parat 4 This is the fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the  more...

Implementing Wireless LANs Part 4 Site Design Installation This course provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. It addresses preparation, infrastructure awareness, site survey methods, and the Cisco ACU site survey utility. The WLAN installation section provides guidelines for mounting access points and antennas. The troubleshooting section provides  more...

Windows Server 2003 Managing a Server Env Part 1 This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course teaches how to manage users, computers, and groups in a Windows Server 2003 networked environment and also how to manage access to files and folders.  more...

Project Management Project Communications Management In Project Management - Project Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by  more...

Windows 2000 Implementing Security Part 4 This course teaches how to provide secures access to non-Microsoft clients. Remote access, and firewalls are covered. Participants also learn about screened subnets. Finally, application-layer security and IP-layer security concepts are taught. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Wndows NT Server 4 0 Enterprise Curriculum Course Overview This course series will help individuals prepare for certification exam 70-068. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows NT Server 4 0 Analysis and Optimization Course Overview This is the second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

XML Building XML-Based Web Applications Part 5 This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

XML Building XML-Based Web Applications Part 5 This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

CCNT Voice Over IP Essentials v6 0 The goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in  more...

MS Project Server 2003 Introduction Part 1 This course is the first part of a two-part series. This course will focus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003, its architecture, and the configuration planning process. Learn To: Identify features of Microsoft Office Project Server 2003. Match the software components of Microsoft Office Project Server 2003  more...

MS Project Server 2003 Introduction Part 2 This course introduces you to the capabilities of Microsoft Office Project Server 2003. It includes how to plan, install, and configure the platform, as well as plan for client access across the organization. Learn To: Configure SQL Server authentication for Microsoft Office Project Server 2003. Identify features of SQL Server 2000 Analysis Services. Sequence the steps to  more...

Windows Server 2003 Managing a Server Env Part 1 This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course teaches how to manage users, computers, and groups in a Windows Server 2003 networked environment and also how to manage access to files and folders.  more...

Windows Server 2003 Managing a Server Env Part 2 This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data  more...

Windows Server 2003 Managing a Server Env Part 2 This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data  more...

Windows Server 2003 Managing a Server Env Part 3 This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course teaches about maintaining software by using Software Update Services. Server Performance monitoring is introduced, including creating performance  more...

Windows Server 2003 Managing a Server Env Part 3 This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course teaches about maintaining software by using Software Update Services. Server Performance monitoring is introduced, including creating performance  more...

Oracle Database 10g PL SQL Fundamentals Part 2 This course introduces learners to PL/SQL and helps them understand the benefits of this programming language. Students learn to create anonymous PL/SQL blocks. They learn to declare variables and trapping exceptions, develop stored procedures, functions, packages and database triggers. Learn To: Identify features of PL/SQL blocks within a subprogram. Match types of PL/SQL named  more...

Implementing Managing MS Exchange Server 2003 Installing This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized organization. Learn To: Identify advantages of using Microsoft Exchange Server 2003. Identify features of Microsoft Exchange  more...

Implementing Managing MS Exchange Server 2003 Administering This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify benefits of public folders. Identify methods to create public  more...

Implementing Managing MS Exchange Server 2003 Securing This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify characteristics of computer viruses. Identify guidelines for  more...

Implementing Managing MS Exchange Server 2003 Maintaining This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify characteristics of disk systems that can be used by Microsoft  more...

Designing a MS Exchange Server 2003 Organization Infrastructure In this course, the learner will be introduced to the concepts of designing and planning Active Directory, aspects of routing groups and server placements, and the concepts of planning public folder and client connectivity. They will also be introduced to the concepts of securing an Exchange Server 2003 organization. Learn To: Identify physical and logical aspects of an existing  more...

Designing a MS Exchange Server 2003 Organization Connectivity In this course, the learner will be introduced to concepts of designing for high availability and reliability for a Microsoft Exchange Server 2003 organization and design aspects for inter-organizational connectivity. The course will also cover planning considerations for migrating from Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server to Exchange Server 2003. Learn To:  more...