Instructor Led 5 Why Training in Egypt

Coaching For Success Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...

Conflict Management Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning  more...

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with  more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Dealing with Difficult People Dealing with Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in  more...

Compressed Defensive Driving The need for defensive driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In todaya ™s competitive markets the a zero accidentsa reputation means a lot. Companies that  more...

General Defensive Driving The need for defensive driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In todaya ™s competitive markets the a zero accidentsa reputation means a lot. Companies that  more...

Intensive Defensive Driving The need for defensive driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In todaya ™s competitive markets the a zero accidentsa reputation means a lot. Companies that  more...

Refreshment Defensive Driving The need for defensive driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In todaya ™s competitive markets the a zero accidentsa reputation means a lot. Companies that  more...

Customer Service with a SMILE This training course focuses on the skills needed in delivering service excellence to customers. It discusses understanding the customer, both internal and external, how to deal with challenging customers and why we need to deliver what we promise  more...