Instructor Led 5 Why Training in Malaysia

Supervisory Skills Mastery Lead Empower Motivate "A 2008 study conducted by the Economist Intelligent Unit, entitled Growing Global Executive Talent, showed that the top three leadership qualities that will be important over the next five years include: the ability to motivate staff (35%); the ability to work well across cultures (34%); and the ability to facilitate change (32%). The least important were technical expertise (11%) and "bringing  more...

Branding 30 New Technologies New Experiences New Conversations MAKE BRANDING 3. 0 INTEGRAL TO YOUR BUSINESS IN A WAY THAT FITS WITH YOUR BRAND, YOUR CUSTOMERS, AND YOUR OVERALL ONLINE STRATEGY! In the past few years there has been a dramatic increase in the tools and mediums in which you can engage in two way conversations around your brand. The world is changing, and fast: power has shifted from companies to customers, and the traditional ways  more...

Intensive Public Speaking and Presentation Skills Dear To-be Confident Public Speaker... Wonder how these people speak on the platform so calmly and confidently? It is indeed one of the more rewarding experiences in life to stand up in front of an appreciative audience & wow them. And the skills required to find your own voice & style with your audiences can definitely be learned by anyone. And yet, while many people see public speaking as  more...

Applying Emotional Intelligence at Workplace What is Emotional Quotient and Emotional Intelligence all about? Emotions are our guidance system. Nature developed our emotions over millions of years of evolution. As a result, our emotions have the potential to serve us today as a guidance system. Our emotions let us know when any natural human need is not being met. For example, when we feel lonely, our need for connection with other people  more...

The Art of Selling - Increase your sales by 20 This program is designed to guide you through the process of selling, by learning the theory and expressing it in your own style. The selling process you will learn has been designed from your customera ™s point of view. It is based on research in the UK where hundreds of customers were followed up within a week of being seen by a representative. The customers were asked if they had  more...

High Potential Managers Development Introduction Development programs for High Potential Managers and Leaders (HiPos) are a cornerstone in BAYUa ™s corporate offerings. HiPo programs are one of the major interventions corporations embark upon in what is usually a series of Transition Interventions. BAYU are masters of behaviour change and preparation at key intervals in a managera ™s or leadera ™s career where quite  more...

Making Change Happen - Strategies for changing people transforming organizations a Is it easy to make people change? a People do understand the need to change, but they just dona ™t take action. Why? a Most change programs failed because people resume to old habits after some time. How can you ensure that wona ™t happen? Change is painful, disruptive and costly. Given a choice, most people rather choose to remain status quo and that is the problem faced  more...

Coaching Skills Workshop - Building Partnerships in the Workplace WHY A WORKSHOP ON COACHING SKILLS Now, more than ever, leaders must be successful for organizations to create a competitive edge. Leaders are confronted with enormous challenges to do more with less, to create a culture for success, continually increase performance, improve quality and productivity, and improve the bottom line. To achieve this high level of performance, leaders need to be  more...

Effective Cash Flow Management 4 Oct 2012 During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and  more...

Essential Leadership Skills 6 and 7 Nov 2012 Leading as a manager is easier said than done. Which is why we began this program with an essential core fundamental - Interpersonal Skills. How can you possibly lead when you cannot communicate effectively? Leadership is about inspiring your team and peers to achieve greater heights, and how you can get things done efficiently and effectively with engaged staff. The program firstly focuses on  more...

Essential Leadership Skills (14 15 Aug 2012) Leading as a manager is easier said than done. Which is why we began this program with an essential core fundamental - Interpersonal Skills. How can you possibly lead when you cannot communicate effectively? Leadership is about inspiring your team and peers to achieve greater heights, and how you can get things done efficiently and effectively with engaged staff. The program firstly focuses on  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Time Management Skills 1 Nov 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Effective Event Management 23 24 Oct 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 More and more organisations are now linking the pay system with the performance appraisal system. The key to successful linkage is to require the performance appraisal system to be a credible measuring tool of employee performance. Otherwise, employees will have no confidence in how the organisation rewards them, leading to dissatisfaction, grievances and morale problems after every appraisal  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 Gain the knowledge you need as a personal assistant, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities. This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Coaching for Peak Performance 11 July 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Effective Cash Flow Management 28 June 2012 During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Effective Event Management 26 27 June 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Working with Different Personalities 23 May 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Setting KPIs Goals for Effective Job Performance Introduction Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

RHCT and RHCE - Red Hat Enterprise Linux Training RHCT & RHCE Certification. Red Hat Enterprise Linux a RHCT and RHCE certification organized by Training Choice. RHCT and RHCE are performance based tests that measure actual competency on live system. Other training programs teach students to answer multiple choice questions instead of how to perform on real world systems. Red Hat training and testing focuses on practical hands on skills.  more...

Operations Cost Reductions Strategies Why Operations Cost Reduction? With the uncertainty of the global economy and also the spiraling effects of overall cost in business, it is becoming crucial for organizations to find ways to reduce expenses in order to improve profits. Many organizations may consider laying off workers to decrease labor costs, compromising on quality of raw materials, skipping an a non-essentiala production  more...

Lean Manufacturing and JIT Concept Many businesses struggle with Lean Manufacturing. A clear understanding of what the tools are and how to use them is essential to the implementation of lean manufacturing. Education of the entire workforce is needed to sustain the gains made in Lean Manufacturing initiatives. The question is who in your organization is leading the change and what is the correct road map to use? Without a clear  more...