Instructor Led 6-hour Training - Training Resources

Child Abuse & Neglect - 6 Hour (New) Certification The Recognizing & Reporting Child Abuse & Neglect Course addresses the most frequent child abuse and neglect issues, defines abuse and neglects, outlines indicators (both physical and behavioral) of child abuse and neglect, and covers the obligations of the Mandated Reporter under Ohio law when child abuse and/ or neglect is suspected. The course is divided into five sections: *An  more...

Communicable Diseases - 6 Hour (New) Certification The Communicable Disease Course covers knowledge of mechanisms for disease transmission, strategies to prevent the spread of communicable disease, proper diapering procedures, proper cleaning and sanitizing procedures, proper infant formula prep, signs of illness in children, care for ill children, administering medication in a day care center, and child care rules as they relate to health and  more...

Customer Service Excellence This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...