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From Online Training Directory
Complaints And Angry Customers
DISCONTINUED--See Replacement Courses 3431-B, Dealing With Customer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings
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Complaints And Angry Customers
DISCONTINUED--See Replacement Courses 3431-B, Dealing With Customer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings
more...
From Coaching Ourselves
Two Models of Change
Author: Michael Beer
Author: Dave Ulrich
We are two business school professors of Organizational Behavior who have studied many organizations to find out how they encourage and achieve lasting changes. With our colleagues we have each come up with models of steps for effective change: seven in one, six in the other. In this session, we ask you to consider, compare, and perhaps combine our
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