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From International Contact Center Academy
Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW
...omers by writing with a casual, contemporary tone
The 6-Step WOW formula for Emails
How to write short, descriptive subject lines and why you should
How to structure your email for greatest impact
Why you need to communicate with short sentences and short paragraphs in email
Personal pronouns: THE secret to personable, rapport-building emails
Plus examples of amazing
more...
