Instructor Led 6 Application Training in United States

Problem Solving and Decision Making Our problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Sales Success Relationship sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on  more...

Meeting Effectiveness Ineffective meetings are one of the most common time wasters in today's business. Our meeting effectiveness programs focus on what to do before, during and after a meeting to minimize time and maximize effectiveness. We also explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below). Every LTI classroom program is designed to achieve specific  more...

Cross Gender Communication Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting  more...

Five Factor - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Myers Briggs Type Indicator At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Presentation Skills Our presentation skills program helps participants realize what they have to do before, during and after a presentation to be more effective. They examine specific techniques for dealing with stage fright, managing audio-visuals, and presenting with confidence and competence (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate  more...

Writing Effectiveness Our writing effectiveness programs focus on how people can present information in a clear and concise manner. We cover everything form critical grammar and composition mistakes to how to better address the needs of the audience (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts,  more...

DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Managing Across Generations Managing across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Learning Technologies Consulting Services Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...

Change Management This highly interactive program focuses on how to increase resiliency, better manage transitions, and deal with imposed change. We frequently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below). Every LTI classroom program is designed to achieve specific results  more...

Effective Performance and Employee Management Effective performance management requires an ability to successfully coach others, both in an annual review and on an ongoing basis. We explore how to prepare for and conduct discussions, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Steps to Effective Delegation One of the most challenging aspects of leadership is effective delegation, but this is also one of our most powerful tools for managing our time and developing others. We explore how to determine what to delegate and whom to delegate to. We also use a step-by-step delegation model that helps guide the delegation process (See Details Below). Every LTI classroom program is designed to achieve  more...

Conflict Management Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business  more...

Developing a Successful Sales Team Managing the sales process is one thing, managing sales people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By  more...

Essential Communication and Listening Skills for an Effective Workplace Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team  more...

Effective Coaching Skills Effective coaching is a continuous process, not something you do just once a year. Here we focus on specific skills needed to be an effective manager or coach. We also explore a specific step-by step coaching process to help you maximize your coaching effectiveness (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business  more...

Understanding and Managing Diversity Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Interviewing Skills Critical interviewing skills include how to effectively plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating  more...

Giving and Receiving Feedback Feedback is the cornerstone to almost every communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details Below).  more...

Essential Listening Skills Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Classroom Sessions, Workshops, and Assessments Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...

Liquor Law Compliance Basic & Mangement Certification Home of the famous Liquor Law Boot Camp Discovery Detective Academy has the most regularly scheduled open enrollment Arizona Liquor Training classes. Check our web calendar for upcoming class dates and use our on-line shopping cart to conveniently enroll and pay for your class. ARIZONA STATE LIQUOR BASIC & MANAGER CERTIFICATION  more...

SAP XI Training SAP Exchange Infrastructure (SAP XI) is SAP's enterprise application integration (EAI) software, a component of the NetWeaver product group used to facilitate the exchange of information among a company's internal software and systems and those of external parties. Like other NetWeaver components, SAP XI is compatible with software products of other companies.  more...

ISOTS16949 Process and Added Value Internal Auditor training This course was developed and is only instructed by IATF certified ISO/ TS 16949 auditors with years of industry experience. Additionally, our instructors have been trained on adult learning concepts through Dale Carnegie. Recognizing the challenges of adult learning, many exercises and workshops have been integrated into the course materials for the students to immediately apply and enforce their  more...

SQA Coaching The course is designed for individuals interested in getting closely supervised Software Testing Project experience. The class is project based and it is constructed around real life software application tested on the School premises under professional supervision. The Coaching will benefit most of those with purely academic knowledge in Software Testing and Test Automation. It bridges the gap  more...

WHITE BOX TESTING with Java jUnit Eclipse White Box Testing a Java using JUnit and Eclipse is designed for students seeking entry into rapidly expanding market of professionals who can understand, debug, and develop Java code in addition to being able to test application components using industry leading framework like JUnit. This class shall also serve as a vehicle for black-box testers to advance in their career by experiencing  more...

Job Search The course is designed for job seekers interested in mastering their job search and interviewing skills. The class covers all the major issues involved in successfully navigating the job market from resume and cover letter preparation to finding open positions to competing at the time of a job interview. Participants master the following skills: Understanding the job market How job market  more...

Testing Web Applications The course is designed for individuals involved in testing WEB-enabled applications. It covers many issues including: Web-enabled applications and their architecture; Web testing tools such as Fiddler, IE Developer Toolbar, Firebug, HTML and XML code validators; Testing Widgets, FLASH and AJAX; Watir test automation tool; Working with WEB Logs; Security Testing; Test environments  more...

Measurement System Analysis MSA Session Date: August 7, 2008 Start time: 10:00 am EDT Duration: 2.5 hours Session Fee: $250 per participant Presenter: Norma S. Simons Host: Duane Cole Host email: duanecole@simons-white.com Description: Measurement System Analysis This seminar presents the basic concepts related to reducing measurement variability. Participants will learn the basic components that impact measurement  more...

Process Failure Mode Effects Analysis PFMEA Session Information Session Date: July 31, 2008 Start time: 1:00 pm EDT Duration: 2.5 hours Session Fee: $250 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Failure Mode & Effects Analysis (PFMEA) This seminar will introduce the topic of (PFMEA) and provide guidelines in the application of a very  more...

Six Sigma Black Belt This course is designed for participants who are new to the concepts of Six Sigma or who might have received training in the Six Sigma Green Belt curriculum. Candidates for the Six Sigma Black Belt are introduced to the entire Six Sigma toolbox. A more comprehensive examination of statistical techniques is provided for a stronger foundation in using the advanced tools. The theory of each tool is  more...

Advanced Airway Rapid Sequence Intubation Drugs RSI Airway Management Knowledge Anatomy of the airway Physiology of airway and airway reflexes Pharmacology relevant to the airway control of secretions control of airway reflexes in conscious sedation effect of anaesthetic drugs on airway reflexes reducing the prevalence and sequelae of gastro-oesophageal reflux Evaluation of the airway history general examination specific  more...

Flex 4 Developing Rich Internet Applications Developing Rich Internet Applications provides experienced application developers with hands-on, practical experience using Flex. This four day Adobe Flex training course introduces developers to all the primary features of Flex they'll need to know in order to build a fully functional, well architected front end for a Rich Internet Application (RIA). MXML tags, event handlers and ActionScript 3.  more...

Dreamweaver PHP Application Development Adobe Dreamweaver CS4/ CS5 Training: PHP Application Development provides students with the knowledge and hands-on practice they need to build and manage dynamic websites using Dreamweaver and PHP. In this course, you'll learn how to connect to a database, search and display results, and build a page to update the database. If you've always dreamed of building a more advanced, data-powered site,  more...

Framemaker 9 Essential Skills I Learn Framemaker to author and publish long technical documents with enterprise-class tools with advanced features that make complicated layouts and page numbering simple. This Framemaker course introduces the program as a word processing application with muscle. Create flowing text documents using reusable master pages, paragraph, table and character styles. Export pristine PDF documents that are  more...

PMP Certification Training Cet PMP Certified with MicroTrain I Guarantee it! As a fellow PMP, instructor and CEO of MicroTrain I Stan Van Nice guarantee you will pass your PMP certification exam or I will pay for your retake of the test. Ask a Microtrain representative how you can qualify for the PMP exam pass guarantee. When you're looking to increase your marketability and attractiveness in the job market, it's  more...

LiveCycle ES2 Integrating with Flex 3 Adobe LiveCycle ES: Integrating Flex with LiveCycle provides developers the skills needed to customize the Workspace theme and localize the Workspace. The course also covers how to invoke LiveCycle processes and services from a Flex application.  more...

Flex 3 Integrating with Data and Messaging Flex 3 and LiveCycle Data Services: Integrating with Data and Messaging provides experienced application developers with hands-on, practical experience connecting their Flex client applications to remote, dynamic data using LiveCycle Data Services.  more...

Flex 3 Developing Rich Client Applications Developing Rich Internet Client Applications provides experienced application developers with hands-on, practical experience using Flex. This three day Adobe Flex training course introduces developers to all the primary features of Flex they'll need to know in order to build a fully functional, well architected front end for a Rich Internet Application (RIA).  more...

SAP CRM Training SAP Customer Relationship Management ( CRM ) Training For the latest version of the training program, please visit us at http://www. magnatraining. com/ sap/ sap-training/ sap-crm-training Functionally SAP CRM Enterprise essentially consists of 5 modules. Sales, Service, Marketing, Call Center Processing, E-commerce. CRM has gone through many releases and currently is completely web-based  more...

Certified Solvency ii Equivalence Professional (CSiiEP) - Preparing for Equivalence with the Solvency ii Directive of the EU Objectives: This course has been designed to provide with the knowledge and skills needed to understand the Solvency ii and the Reinsurance directives of the EU, and their extraterritorial application to non-EU countries. The course provides with the skills needed to pass the Certified Solvency ii Equivalence Professional (CSiiEP) exam. Target Audience: This course is intended for  more...

Medical First Responder Refresher Calibrate your emergency response team through a refresher program that challenges your emergency responders to demonstrate proven knowledge of subject matter through written verification and practical application. DOT requires retraining for Medical First Responders every two years. This Medical First Responder re-certification program is current ASHI Medical First Responders or those whose  more...

Fire Extinguisher Training Taught by IFSAC Certified Fire Service Instructors, the exciting classroom presentation teaches the basic fundamentals of fire prevention and in the unfortunate event of a fire, safe operation of a fire extinguisher. Live fire training is provided to allow students to experience the application of the fire extinguishing media in a real-life scenario.  more...

Lock OutTag Out This four-hour instructional module includes a thorough overview of OSHA 29 CFR 1910. 147, practical skills utilizing LO/ TO devices and concludes with a written examination. Students are lead through practical demonstrations of lock out devices and the proper application of each and each student must prove competency in the use of each.  more...

NLP Master Practitioner Training "I believe that I learned more in this program than I did in my entire three years of graduate school. I now have the confidence and tools to start my own practice. I also have the ability to make my dreams come true." Rebecca Norris, Therapist * Get the credentials to boost your practice or professional career * Increase your effectiveness by weaving hypnotic suggestions into your practice  more...

The Team Leaders Program The Team Leaders' Program is the foundation programme for managers wishing to develop their management style in order to increase their effectiveness in today's business environment. The structure of one seminar per month over three months allows the introduction of new ideas and the opportunity to put them into practice - the chance to do things differently. The sessions encourage discussions  more...

Arch Flash Safety and National Electric Code - NEC, Training Arch Flash Safety and National Electric safety Code (NEC) training seminar to be held in Atlanta, GA., (NFPA 70E). Licensed electricians to deliver an Arc Flash Safety Seminar designed for commercial and industrial application. ARC - NEC seminar course outline is as follows: NFPA 70E Introduction Review of Article 130 Use of Index 130.1 Justification for  more...

Practical Process Control Training Workshop - PID Control After great success in St. Louis, this PID Troubleshooting 2 day course  "Practical Process Control" is now being offered as one of our Atlanta industrial manufacturing seminars. Your process control manager should send at least two engineers to the Atlanta training, as this PID training is second to none in the process control industry.  SEMINAR/WORKSHOP DATE: Jul. 19-20, 2007 This Atlanta  more...

Six Sigma DOE Training Workshop Attend this 4-day Design of Experiment (DOE) skill-building hands-on application workshop. Learn how to guide your project team with the proven skills they need to design-in quality in product and process and tackle the technical problems on the production floor.(2.4 CEU) This course and other DOE related courses have been restructured. Please see company website for the latest info.  more...

SmartStorming Brainstorm Leadership Workshop In Just 1 Day, Become a Master at Guiding Your Team to Innovative Thinking Excellence! Friday, October 29, 2010 9: 00 am a 5: 30 pm Residence Inn/ Times Square 1033 Avenue of the Americas, New York City Learn One Of the Most Comprehensive, Effective Brainstorming System Ever Developed! SmartStorming is a powerful brainstorming system that provides everything you need to  more...

SmartStorming Masters Training Application Including, Real-World Business Practicum Learning new leadership concepts is valuable; making the leap to truly understanding and effortlessly implementing those concepts is true mastery. The SmartStorming Mastera s program covers all the comprehensive material in the SmartStorming Leader Training, plus offers the opportunity to apply the SmartStorming principles, tools and techniques to your  more...

Data Mining for CRM using SAS-Enterprise Miner Data Mining for CRM using SAS-Enterprise Miner This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful  more...

Data Manipulation Techniques Using a popular statistical software package you will learn basic data manipulation tasks such as: Bringing in different types of files (SPSS, SAS, txt, dat., excel, use the ODBC, etc); Clean data and address such issues as missing data, duplicate entries, outliers; Reshaping, aggregating, merging data; Performing such tasks as looping, vectors, beginning automations with macros specific to data  more...

Analytic Trouble Shooting Increase the operating efficiency of your production environment by developing troubleshooting expertise. Analytic Trouble Shooting (ATSSM) integrates quality and productivity efforts, and provides a logical framework for statistical process control, lean manufacturing, Six Sigma, total productive maintenance, self-managed work teams, and other programs. Not tied to a specific machine or process,  more...

How to Estimate Early in a Project a How long will it take you?a is one of the scariest questions that business analysts have to answer. This question is always posed before you know what you are going to have to do to define the requirements. You have not yet done the analysis upon which to base your answer. Given that uncertainty, it is no wonder that whatever answer you come up with will be wrong, leading to a missed delivery  more...

How to Prepare and Facilitate Productive JRPJAD Sessions JAD Sessions (Joint Application Development Sessions) were an Agile approach to defining business requirements before Agile was a concept. JRP (Joint Requirements Planning) sessions focus exclusively on business and stakeholder requirements as defined by the International Institute of Business Analysis (IIBA ®). These sessions can produce high-quality business and stakeholder requirements in  more...

How to Test an Application using Business Requirements Your organization is only as good as your information technology. As a consequence, testing business information systems has become a corporate priority, not another assignment for an overworked information technology department. People with sufficient business acumen to decide what is important to the business community need to be involved in defining and testing evolving information technology  more...

IT Governance Foundation Course and Exam based on COBIT 41 Course Description Control Objectives for Information and Related Technology (CobiT) is an IT Governance, control framework and maturity model. CobiTa ™s purpose is to align IT resources with an enterprisea ™s business objectives so services and information, when delivered, meet quality, fiduciary and security needs. CobiT helps meet the multiple needs of management by bridging the  more...

Spring 2x Fast Track Training - Developers Workshop This course is a completely new course based on the Spring 2. 0 and 2. 5 releases. It starts with the basics of Spring and in-depth coverage on using the powerful capabilities of the Core module to reduce coupling, increase flexibility and ease the maintenance and testing of your applications. The course goes on to cover all the important capabilities of Spring 2. 0 / 2. 5, including using Spring  more...

Project Management Professional Certification (PMP) Prep Course Prepare for the PMP exam with this 5-day boot camp-style course. Each day offers a concentrated review of topics you will need to know for the exam, and covers all of the exam objectives. This prep course will utilize the third edition of A Guide to the Project Management Body of Knowledge, and is ideal for those preparing to take the exam prior to July 2009. Agenda Includes: * Exam overview  more...

Essentials of Adobe Captivate (2 days) This instructor led class has been designed to take a person from knowing basically nothing about Adobe Captivate to being reasonably proficient with the application in the span of two days. If you were to travel to an Adobe Authorized Training facility you would receive similar training (and pay much more). I contract with several of these facilities to facilitate the class.  more...

Spring Hibernate Accelerated Workshop This intensive 5-day, 12-hour per day workshop combines our 3-day Hibernate 3. 0 course and our 3 day Spring 2. 5 course along with a capstone Spring/ Hibernate integration project. This workshop makes uses of Eclipse as the IDE, Apache Derby as the DBMS, and Apache Tomcat as the web container. The workshop begins by introducing you to everything you need to know to begin working with  more...

Visual Basic .NET Fundamentals Course Summary: During this intensive course, students will be exposed to a wide range of topics that will lead to their proficiency with not only the Visual Basic .NET 2010 programming language, but also the Visual Studio 2010 development environment, and the Microsoft .NET 4. 0 Framework. While many different project/ application types will be explored (Windows Forms, ASP .NET Web  more...

CSharp Fundamentals Course Summary: ============== During this intensive course, students will be exposed to a wide range of topics that will lead to their proficiency with not only the C# .NET 2010 programming language, but also the Visual Studio 2010 development environment, and the Microsoft .NET 4. 0 Framework. While many different project/ application types will be explored (Windows Forms, ASP .NET Web  more...

XML XSL XPath (Introduction) Course Summary: The goal of this course is to provide students with an understanding of what Extensible Markup Language (XML) is, why it is used and how to integrate it with existing web and pc based applications for richer, better performing applications. Students will learn the rules for creating a well-formeda XML documents that describe data. From there, students will learn how to  more...

XML (Advanced) Course Summary: The goal of this course is to provide students with an advanced level of understanding of what can be done with Extensible Markup Language (XML) and the technologies that support it. Students will further their knowledge of XSLT and XPath and perform extreme transformations of XML data. XML Namespaces are revisited to learn how to utilize them in parsing situations. This course  more...

Attorney CLE 6 Hrs Mortgage Securitization in Litigation Only $395.00 CA ATTORNEY MCLE 6 HRS a Mortgage Securitization In Litigation.a CLE Credited Course 6 Credits for CA licensed Attorneya ™s* September 10th, 2011 From 9: 00 a. m. until 5: 00 p. m. SPONSORED BY: CERTIFIED FORENSIC LOAN AUDITORS, LLC * CA Application pending credit, has been approved in other states  more...

Continuous Auditing Monitoring Seminar Classroom training on the best practices for using the emerging trends in Internal Auditing. One of the emerging trends in the internal audit industry is the concept of continuous auditing or monitoring, which is real-time monitoring of key stats to identify issues. This approach can be a valuable time and money saver and identify issues in a timely manner. This one day seminar will walk you  more...

Everything DiSC Application Library Certification Get hands-on experience with the all of Everything DiSC Application Library Profiles. You'll learn the theory to help you understand how to interpret the Everything DiSC circular model. And, you'll discover how to customize the materials in your Facilitation Kit to meet a variety of organizational needs. Finally, you'll demonstrate your knowledge and understanding of the Everything DiSC  more...

Aromatherapy Raindrop Intensive - by CARE Intensives are 25 hour programs in application of aromatherapy. The program consists of lecture, demonstration and student hands-on-practice of several modalities using oils. Participants completing the training will: ~ Learn Ancient uses of Essential Oils from Biblical era ~ Learn Chemistry of Essential Oils ~ Understand the Fundamentals of Aromatherapy ~ Learn to Apply Useful Skills in  more...

Six Thinking Hats Certification (Train-the-Trainer) Six Thinking Hats Certification Certifying your internal corporate trainer is the most cost-effective way to ensure Six Thinking Hats is implemented throughout your organization. Certification training is led by highly qualified Master Trainers who have demonstrated a very high level of competence in developing others in the de Bono methods across various industries/ companies/ professions.  more...

Applied Aromatherapy 20 hour Seminar This is 20 hours of training in essential oils, and application of the oils. The courses are prepared and instructors aer certified by the Center for Aromatherapy research and Education. The progam is approved as continuing education by NCBTMB and IACET. The courses are also excellent for care-givers wishing to learn more about the natural health modality of essential oils use. The  more...

Lateral Thinking Certification (Train-the-Trainer) Lateral Thinking Certification You must complete a Lateral Thinking Certification in order to teach Lateral Thinking and to purchase Lateral Thinking training materials. We strive to create strong relationships with our Certified Lateral Thinking Trainers and promise to support you with whatever assistance, tools and expertise you require. Lateral Thinking Certification Qualifications  more...

Everything DiSC Workplace Virtual Showcase Learn how the easy-to-use Everything DiSC ® Workplace training program from Inscape Publishing helps build better relationships one relationship at a time. Inscape Publishing is hosting ninety-minute webinars for Resources Unlimited to introduce our clients to the new Everything DiSC ® Application Library of training products including online DiSC Profiles and facilitation materials.  more...

Maya Fundamentals on-site instructor-led training Based on the Autodesk Maya fundamentals standards, this course provides an introduction to Maya 2009, one of the favorite animation tools of Hollywood. Autodesk Maya 2009 is a powerful program that can be challenging to learn and master. This course provides an introduction to Autodesk Maya 2009 that will help new users make the most of this application, and expand the abilities of existing,  more...

Focus on Facilitation Certification Focus on Facilitation Four-Day Certification In this intensive workshop, candidates learn how to teach future participants the nature and uses of selected de Bono tools, then work in groups to combine the tools to produce various outcomes. Those who earn their certifications will be the first trainers qualified to teach the End-User workshop. It's a ground-floor opportunity. This  more...

Final Cut Pro X Final Cut Pro X is a revolutionary video editing application that makes it possible for beginners and seasoned professionals to achieve stunning results. This five-day, hands-on course teaches students to perform basic editing functions while becoming familiar with the user interface. Start with basic video editing techniques and work all the way through Final Cut Pro's powerful advanced features.  more...

PHP ProgrammingWeb Development Class Developing for the web has taken off in a whole new way. Websites are now application based programs that do more than just display information. Learn to use PHP and create amazing websites and web applications. This class is offered onsite only. We can travel to your location. Want to learn how to program? Need training for your enterprise? Call us to schedule a class today. Learn web design and  more...

Adobe InDesign CS5 Advanced Our Adobe InDesign Advanced course furthers your Adobe InDesign education. In this two-day class you will learn more advanced concepts used in page layout and production. Production shortcuts are discussed and exercises are used extensively to reinforce the skills learned. You will learn how to create long documents, create indexes and table of contents. Whether you enroll in our public classes,  more...

Adobe InDesign CS5 Advanced At Digital Training & Designs, we provide you with the right training solutions to help you learn Adobe InDesign. Check our schedule for class dates and prices for Adobe InDesign training in Dallas, Texas or call us for private training at your site. Whether you enroll in our public classes, or have us create private training for your entire staff, we will help you learn this powerful  more...

Adobe Flex We provide you with the right training solutions to help you learn Adobe Flex 4 for creating Rich Internet Applications. Check our schedule for class dates and prices for Flex training in Dallas Texas or call us for private training at your site. Flex 4: Developing Rich Client Applications provides experienced application developers with hands-on, practical experience using Flex. This four day  more...

Adobe Flash Catalyst We provide you with the right training solutions to help you use Adobe Flash Catalyst CS5 for creating rich application interfaces and interactive content without writing code. Learn how to use Flash Catalyst to create interactive portfolios, product guides, microsites, site navigation, interfaces for RIAs and more. Check our schedule for class dates and prices for Flash Catalyst training in  more...

Data Manipulation Techniques Using a popular statistical software package you will learn basic data manipulation tasks such as: Bringing in different types of files (SPSS, SAS, txt, dat., excel, use the ODBC, etc); Clean data and address such issues as missing data, duplicate entries, outliers; Reshaping, aggregating, merging data; Performing such tasks as looping, vectors, beginning automations with macros specific to data  more...

Data Mining for CRM using SAS-Enterprise Miner This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior  more...

Advanced .NET Framework Programming Using C # This hands on course examines how to utilize advanced features the .NET Framework using the C# programming language in order to build sophisticated applications. It includes coverage of .NET 2. 0 through .NET 4. 0. The course begins by quickly reviewing .NET's Common Type System, and then examines nullable types, inferred types and dynamic data. Students then learn about object-oriented  more...

Advanced .NET Framework Programming Using VB.NET This hands on course examines how to utilize advanced features the .NET Framework using the VB. NET programming language in order to build sophisticated applications. It includes coverage of .NET 2. 0 through .NET 4. 0. The course begins by quickly reviewing .NET's Common Type System, and then examines nullable types, inferred types and dynamic data. Students then learn about object-oriented  more...

Windows Server 2008 Active Directory, Group Policy and Security Design Active Directory provides a single administration point for sign-on, policies and authentication control. This hands on course provides experience configuring Active Directory and essential network security components such as AD Certificate Services, IPSec and virtual private networking (VPN). Students will install Active Directory Domain Services (ADDS), integrate DNS for Active Directory and  more...

Java EE Web Application Development with Enterprise JavaBeans and Web Services This hands-on course provides participants with the knowledge and experience required to develop and deploy Enterprise JavaBeans, Web Services and robust Java EE (Java Enterprise Edition) web applications. The focus of the course is on building components that are deployed to the EJB Container and building web-enabled applications that employ Servlets, JavaServer Pages and Tag Libraries to exploit  more...

Java Programming This hands on course introduces experienced programmers to Sun's Java technology and Java programming techniques. The Java platform provides an object-oriented, portable and robust framework for application development. Included are core language concepts including fundamental data types, flow control, and standard function libraries. The course emphasizes object oriented programming and modular  more...

Object Oriented Analysis & Design with UML This OOA&D training course presents the key concepts and methodologies required to perform quality object-oriented software engineering, with particular attention to practical techniques such as use-case and CRC analysis, UML diagramming, and patterns. Students practice applying object oriented analysis during the course to improve software designs and to see how software objects can be altered to  more...

Windows Forms 3.5 Programming Using C # This course provides students with hands on experience using Visual Studio to create desktop applications with the .NET 3. 5 Framework using C#. This class provides a thorough introduction to the C# programming language, including coverage of the essentials of the C# programming language, built in data types, operators, control structures, classes and methods. Students then learn how to  more...

XML Programming The eXtensible Markup Language (XML) provides a standard, document-based approach to handling, transforming, storing and querying structured data. XML is widely accepted as a file and message format because it preserves the structure of application data in a language-independent way. Standard tools make it possible to merge content from distributed systems with relative ease. XML is a fundamental  more...

ASP.NET 3.5 Programming Using Visual Basic.NET This course provides students with hands on experience using Visual Studio to create dynamic web applications with the ASP. NET 3. 5 Framework using VB. NET. This class provides a thorough introduction to the VB. NET programming language, including coverage of the essentials of the VB. NET programming language, built in data types, operators, control structures, classes and methods. Students  more...

Windows Presentation Foundation Programming Using C# This course provides students with hands on experience using Visual Studio to create dynamic Windows Presentation Foundation applications using C#. This class provides a thorough introduction to the C# programming language, including coverage of the essentials of the C# programming language, built in data types, operators, control structures, classes and methods. Students will learn the basics  more...

ASP.NET 4.0 Programming Using Visual Basic.NET This course provides students with hands on experience using Visual Studio to create dynamic web applications with the ASP. NET 4. 0 Framework using Visual Basic. NET. This class provides a thorough introduction to the Visual Basic programming language, including coverage of the essentials of the VB. NET programming language, built in data types, operators, control structures, classes and methods.  more...

ASP.NET 4.0 Programming Using C# This course provides students with hands on experience using Visual Studio to create dynamic web applications with the ASP. NET 4. 0 Framework using C#. This class provides a thorough introduction to the C# programming language, including coverage of the essentials of the C# programming language, built in data types, operators, control structures, classes and methods. Students then learn how to  more...

Windows Forms 3.5 Programming Using Visual Basic.NET This course provides students with hands on experience using Visual Studio to create desktop applications with the .NET 3. 5 Framework using Visual Basic. NET. This class provides a thorough introduction to the VB. NET programming language, including coverage of the essentials of the VB. NET programming language, built in data types, operators, control structures, classes and methods. Students  more...

ASP.NET 3.5 Programming Using C# This course provides students with hands on experience using Visual Studio to create dynamic web applications with the ASP. NET 3. 5 Framework using C#. This class provides a thorough introduction to the C# programming language, including coverage of the essentials of the C# programming language, built in data types, operators, control structures, classes and methods. Students then learn how to  more...

Windows Presentation Foundation Programming Using Visual Basic.NET This course provides students with hands on experience using Visual Studio to create Windows Presentation Foundation applications using VB. NET. This class provides a thorough introduction to the VB. NET programming language, including coverage of the essentials of the VB. NET programming language, built in data types, operators, control structures, classes and methods. Students will learn the  more...

Programming Java EE and Frameworks Web Application Development Using Spring, Hibernate, AJAX and Web Services Course Description: This course provides students hands on experience with cutting edge Java Enterprise (Java EE) technologies, creating dynamic web and enterprise applications that utilize several Java frameworks and technologies including JSP's and Servlets, Java Persistence API (JPA), Enterprise Java Beans (EJB's), AJAX, Web Services, Spring and Hibernate. The goal is to enable students to  more...

Learning to Program with C# This hands on C# Programming course provides an introduction to programming using the C# language. Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course introduces important algorithmic constructs, string and character manipulation, dynamic memory allocation, standard I/ O, and fundamental object-oriented programming concepts.  more...

Learning to Program with Java This hands on Java Programming course provides an introduction to programming using the Java language. Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course introduces important algorithmic constructs, string and character manipulation, dynamic memory allocation, standard I/ O, and fundamental object-oriented programming  more...

Windows Forms 4.0 Programming Using Visual Basic.NET This course provides students with hands on experience using Visual Studio to create desktop applications with the .NET 4. 0 Framework using Visual Basic. NET. This class provides a thorough introduction to the Visual Basic. NET programming language, including coverage of the essentials of the VB. NET programming language, built in data types, operators, control structures, classes and methods.  more...

SQL Server 2005 Business Intelligence Application Development (SSRS, SSIS, SSAS) This hands on SQL Server course presents the Business Intelligence tools included in SQL Server. Topics include the use of Business Intelligence Development Studio along with Integration Services, Analysis Services, and Reporting Services components of SQL Server used to develop solutions for business analysis and decision support. The extensive hands on exercises are structured to build complex  more...

Windows Forms 4.0 Programming Using C# This course provides students with hands on experience using Visual Studio to create desktop applications with the .NET 4. 0 Framework using C#. This class provides a thorough introduction to the C# programming language, including coverage of the essentials of the C# programming language, built in data types, operators, control structures, classes and methods. Students then learn how to  more...

Learning to Program with VB.NET This hands on VB. NET programming course provides an introduction to programming using the VB. NET language. Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course also contains "Thinking Like a Programmer" sections that provide students insight on how to develop common algorithms. The course covers console and file I/ O,  more...

Advanced ASP.NET Application Development Using VB.NET and AJAX This course provides experienced ASP. NET developers with the knowledge required to effectively architect complex web-enabled applications. Upon completion students will be able to optimize their use of ASP. NET technologies to build efficient and flexible systems. Topics include managing the appearance of a site using themes and skins, optimizing the performance of a site using caching, managing  more...

Advanced ASP.NET Application Development Using C# and AJAX Course Description: This course provides experienced ASP. NET developers with the knowledge required to effectively architect complex web-enabled applications. Upon completion students will be able to optimize their use of ASP. NET technologies to build efficient and flexible systems. Topics include managing the appearance of a site using themes and skins, optimizing the performance of a site  more...

Microsoft Office 2007 This course uses a combination of lecture and hands on guided instructions to familiarize students with the "common" differences between Office 2000/ XP/ 2003 and Office 2007. The focus is to give an overview of the differences that are similar in all Office 2007 applications, so that these do not have to be explained in each individual application differences course. The topics covered include:  more...

PLC Workshop From Introduction to Application This course combines our introductory PLC course with our programming and applications course to provide the student a complete PLC education from a basic introduction on how PLCs work to providing them the knowledge, confidence and ability to modify or create their own PLC programs. The training in this class is practical and geared to cover most of the PLC situations students will run across  more...

Uninterruptable Power Supply UPS Systems How often do you get a chance to work with the Uninterruptible Power Supply system in your facility? Do you know what steps to take in the event of an emergency so that your facility can be kept up and running? What is your procedure if something goes wrong? What about regular testing and preventive maintenance? Too often UPS systems come online late or delayed because the first responders  more...

Electric Motors and Motor Control Circuits Motors that fail and the need to replace them is as common as the day is long. But did you know that it doesna ™t have to be that way? While motor failure may appear to be a common problem, it is more likely that the real enemy is a wrong application or control circuit issue. Failure of the motor can be just a symptom of perhaps an even more serious problem that lies ahead. This course is  more...

Java EE Web Application Development with Enterprise JavaBeans and Web Services This hands-on course provides participants with the knowledge and experience required to develop and deploy Enterprise JavaBeans, Web Services and robust Java EE (Java Enterprise Edition) web applications. The focus of the course is on building components that are deployed to the EJB Container and building web-enabled applications that employ Servlets, JavaServer Pages and Tag Libraries to exploit  more...

Java Programming This hands on course introduces experienced programmers to Java technology and Java programming techniques. The Java platform provides an object-oriented, portable and robust framework for application development. Included are core language concepts including fundamental data types, flow control, and standard function libraries. The course emphasizes object oriented programming and modular design  more...

New Position Basics This 2-week course is designed to help analyze the needs of a business when creating a new position or filling an existing position. Participants in this course will develop a job description, look for ways to improve your job application and create an ad posting the position. The course will also provide opportunities to walk through the job interview process, create job-appropriate interview  more...

Developing and Leading High Performance Teams Developing & Leading High Performance Teams Date/ Time: * July 30 from 8: 30am a 4: 30pm Where: Hotel Indigo * 10 Flint Road, Amherst, NY 14226 What is the Purpose of our time together? To supply you with tools and techniques to create and lead resonant, high performance teams. Increasing retention of talent, completion time of projects and tasks, satisfaction with  more...

The Art of Leadership II The Art of Leadership II Fee: $450 + Materials Dates: 05/ 03/ 2010-06/ 10/ 2010 Instructor: Karen Pikula Prerequisite: The Art of Leadership Course I The Art of Leadership Course Two builds on Course One and focuses on the application of the principles, methods, and techniques for developing others that were covered in Course One. In this course, students will look at the importance of  more...

Grant Writing Grant Writing Fee: $350 Dates: 01/ 25/ 2010a 03/ 14/ 2010 Instructor: Nate Dorr This course will bring you through each step of writing a winning grant proposal, from the letter of intent to letters of support. You will learn how to write concise goals and needs statements, describe your organization and project, develop a budget, create an evaluation and project timeline, and collect  more...

Module II 5-Day Live Life Coach Skills Training Course A 5-consecutive-day live course. This Fast Track course is currently ONLY available in Chicago, IL, USA. The course runs Monday through Friday from 10AM to 4PM and includes a continental breakfast, lunch and snack service. This course is an intensive workshop offering hands-on application of coaching skills. Participants will learn all they need to know to get started in the coaching biz. Course  more...

HIV/AIDS/OSHA TB for the Healthcare Workers Course Overview HIV/AIDS has experienced some remarkable changes over the last ten years. The science has improved to the point of survival being not a hope but a definite reality. This dynamic course meets the state HIV and federal OSHA* regulations regarding training for health care professionals. The course is broken into two segments. The first segment involves two hours; 1 hour on OSHA  more...

American Heart Association Instructor Core Course Overview This 8-hour American Heart Association course is designed to provide consistent and uniform instructor training, regardless of an instructor candidate's area of specialization. It creates more effective instructors by focusing on core teaching skills, methodologies and strategies. It is based on an adult learning model where participants view various scenarios, compare different  more...

American Heart Association BLS Instructor Class Course Overview This 8 hour course is designed to effectively "train the trainer" in the didactic and hands-on skills needed to teach all the new American Heart Association CPR courses created with the introduction of Guidelines 2005. The course is instructor led, with frequent practice-while-watching skills and role-playing sessions. Instructor candidates will be tested for proficiency in core  more...

American Heart Association ACLS Instructor Class Course Overview This 8 hour American Heart Association course is designed to give experienced ACLS providers the didactic and hands-on skills necessary to effectively teach others to provide Advanced Cardiac Life Support. Candidates will learn how to make effective presentations of ACLS information and materials, manage learning stations according to the resuscitation team concept and function  more...

American Heart Association PALS Instructor Class Course Overview This 8-hour American Heart Association course is intended to give experienced PALS providers the skills necessary to effectively teach others to intervene appropriately in emergency pediatric resuscitation. Successful resuscitations are the result, not only of medical expertise and mastery of resuscitation skills, but also of effective communication and teamwork. The PALS  more...

Affirmative Action Training Program THOMAS HOUSTON associates, inc. has over 30 years of experience in the areas of EEO, Affirmative Action, and Human Resources behind the development of our training programs. Consistent application of knowledge gained through conducting compliance evaluations throughout the country ensures that our training programs remain current with the a hot issuesa in these areas. We will provide  more...

Configuring the Arbortext Application This threea day workshop is designed to familiarize you with the design modules of Arbortext Architect that enable you to create, configure, and maintain document types. You learn about user interface configuration, the DCF file, and document type preferences as you master new terminology and skills. After completing this course, you will know how to open Arbortext Architect, and import doctype  more...

Authoring with Arbortext Editor - DITA Edition In this four-day course, you will learn the basic and advanced editing operations of the Arbortext DITA application and Arbortext Editor. The course emphasizes hands-on experience, interaction between student and instructor, and a solid foundation in the fundamental skills and commands of the Arbortext DITA application. You will learn basic functions such as opening and saving documents,  more...

SNOW Leopard 100 Introduction to Mac OS X v105 Course Descriptions Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You'll also learn how to  more...

Project Management Professional PMP Exam Prep - 5 Day This Project Management Professional (PMP ®) examination preparation course is designed for professionals who are considering applying for their PMP certification or those already registered and seeking an in-depth study course. This course fulfills the minimum 35 hours of formal training, required as part of the PMP application.  more...

Premiere Pro Advanced Real-time editing for professional video production Adobe Premiere Pro software is a revolutionary nonlinear video editing application. Powerful real-time video and audio editing tools give you precise control over virtually every aspect of your production. Built for the exceptional performance of Microsoft Windows XP systems, Adobe Premiere Pro takes video production to an entirely new  more...

Introduction to Premiere Pro eal-time editing for professional video production Adobe Premiere Pro software is a revolutionary nonlinear video editing application. Powerful real-time video and audio editing tools give you precise control over virtually every aspect of your production. Built for the exceptional performance of Microsoft Windows XP systems, Adobe Premiere Pro takes video production to an entirely new  more...

Flash Media Server 3 Streaming Media Application Development Flash Media Server 3: Streaming Media Application Development has been designed to teach you, an experienced Flash Developer, how to take your Rich Internet Applications (RIAs) and Social Media Applications to another level. Flash Media Server 3 (FMS) introduces your user to a new kind of internet application, one that responds and reacts to human interaction. In this task-based course you will  more...

Motion 101 - An Introduction to Motion 3 Designing and Animating Motion Graphics in Final Cut Studio Course Description This three-day hands-on course will familiarize students with Motion, Apple's revolutionary software for motion graphics design. The course comprehensively covers working with Motion's Real-Time Design engine and interface, behavior-based animation, parameter behaviors, blend modes, advanced particle system  more...

3ds Max Design 2010 Fundamentals Autodesk 3ds Max Design is Autodeska s premier design visualization platform. It offers state-of-the-art technology for creating photo-realistic a stilla renderings and desktop animations. While it includes its own tools for 2D and 3D modeling, Autodesk 3ds Max Design can also work with geometry imported from many other applications. Autodesk 3ds Max Design is a robust and powerful program  more...

Maya 2008 Fundamentals Maya 2008 Fundamentals, provides a thorough introduction to Autodesk Mayaa s Modeling, Texturing, Lighting, and Rendering capabilities. The courseware has been created to help new users make the most of this sophisticated application, as well as broaden the horizons of existing, self-taught users. The material covered in the courseware is designed specifically for professional designers that make  more...

Advanced ColdFusion 8 Development Advanced ColdFusion 8 Development provides ColdFusion application developers with the knowledge and hands-on practice that they need to build, maintain, and scale effective web applications. Topics include using the Application Framework, creating advanced queries, manipulating complex data in arrays and structures, structuring your code with ColdFusion Components, gracefully handling errors and  more...

Flex 3 Developing Rich Internet Client Applications Flex 3: Developing Rich Internet Client Applications provides experienced application developers with hands-on, practical experience using Flex. This three day course introduces developers to all the primary features of Flex they'll need to know in orbuild a fully functional, well architected front end for a Rich Internet Application (RIA).  more...

Flex 3 and LiveCycle Data Services Integrating with ColdFusion 8 Flex 3 and LiveCycle Data Services: Integrating with ColdFusion 8 provides experienced application developers with hands-on, practical experience connecting their Flex font ends to remote, dynamic data using LiveCycle Data Services. This two day course instructs developers how to connect with remote data using web services and LiveCycleData Services' features allowing communication with a Java  more...

Flex 3 Extending and Styling Components In the 2-day Flex 3: Extending and Styling Components course, students will use their object-oriented skills to create custom classes that programmatically draw skins and extend the functionality of built-in Flex classes. Experienced Flex developers will have an opportunity to explore hands-on, practical code examples for creating drag-and-drop user interfaces that also incorporate user-triggered  more...

Flex 3 and LiveCycle Data Services Integrating with Data and Messaging Flex 3 and LiveCycle Data Services: Integrating with Data and Messaging provides experienced application developers with hands-on, practical experience connecting their Flex client applications to remote, dynamic data using LiveCycle Data Services. This two day course instructs developers how to connect with remote data using webservices and LiveCycle Data Services' features allowing communication  more...

Adobe Captivate 3 Are you very familiar using a certain software application? Would you like to create a computer-based training program to teach others how to use that same software? Adobe Captivate 3 is a tool that automates the creation of software training materials. In this course you will learn to use Adobe Captivate 3 to develop demonstrations and interactive simulations of software applications.  more...

Essentials of Adobe Captivate 4 Are you very familiar using a certain software application? Would you like to create a computer-based training program to teach others how to use that same software? Adobe Captivate 4 is a tool that automates the creation of software training materials. In this course you will learn to use Adobe Captivate 4 to develop demonstrations and interactive simulations of software applications.  more...

Adobe RoboHelp 7 Do you want to create a help system for an application? Maybe you're part of a documentation services team, and would like to enhance the appearance and functionality of help systems using advanced techniques. Learn to use Adobe RoboHelp 7, the authoring tool with advanced features that assists you in creating such projects. In this course, you will work with RoboHelp to create an advanced help  more...

Closed Circuit Television Course Course Outline: We examine what is CCTV, a brief history of CCTV, camera styles and how each are used in a specific application, light spectrum analysis, CCD Principals, Camera lenses and how each are used, Camera outputs Analog vs Digital, Network Cameras, Transmission Medias, Video Processors, Video and Network Recorders, Monitor and proper sizing, etc. Includes Field of View Calculator  more...

Intelligent Network Video Camera Course This two day ground breaking course is a MUST for any security contractor, electrician, installer, technician and engineer. Some topics covered include: Basic Digital Technology including GATES, FLIP-FLOPS, Multiplexers, Conversion Techniques, Memory Devices, and CPU / I/ O Devices. Further, we cover the efolution of video, Network Video components; Types of Network Cameras and how each  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...

ITIL V3 Lifecycle Course Service Operation - Accredited This course is intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application  more...

Certified Process Design Engineer CPDE This five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. The Loyalist Certification Services (LCS) exam is administered on  more...

ITIL V3 Capability Course OSA - Operational Support and Analysis To implement new services in a controlled and cost-effective manner, IT departments must successfully optimize their Operational Support and Analysis (OSA) best practices. This five (5) day course provides in-depth knowledge of the ITIL Operational Support and Analysis (OSA) areas: - Event Management - Incident Management - Request Fulfillment - Access Management - Problem Management -  more...