Online 6 Hour eLearning

First Aid CPR First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Carcinogen Safety Carcinogen Safety This one-hour course provides instruction on the recognition of hazard, management, usage, and control of cancer-causing agents, called carcinogens. Learner objectives for this course are to: define the terms associated with carcinogen safety, recognize the routes of entry of carcinogens into the body, identify the methods of hazard control in relation to carcinogens, and  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Workplace Security Awareness Workplace Security Awareness This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Regulatory Overview HAZWOPER Regulatory Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Portable Fire Extinguishers Portable Fire Extinguishers This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Sales Math 101 Developing a Sales Plan for Success Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

OSHA 8-Hour Hazwoper Refresher The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

How to Work for Yourself as a Homebased Travel Agent Video Course Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional.  more...

Improving Co-Worker Relationships This course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

AS9100 Aerospace Standard General Employee Training AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) The 6-hour CCIS online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) The 8-hour CPSWPP online stormwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Practical Grant Writing I with Mentor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the  more...

Practical Grant Writing II with Instructor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Access 2000 User Series Access 2000 Beginning (2 Hours 6 Minutes) 1.0 Introduction (26 Minutes) 1.1 Starting Access 1.2 Opening an Existing Database 1.3 The Access Desktop 1.4 The Database Window 1.5 A Preview of the Database Components 2.0 Working with an Existing Database (33 Minutes) 2.1 Viewing and Navigating Table Data 2.2 Editing Table Data 2.3 Adding Records to a Table 2.4 Selecting and Deleting Records 2.5 Find  more...

PowerPoint 2000 Beginning PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Advanced PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying Diagonal Borders to a Table 2.0 Using Data from other Sources (20 Minutes) 2.1 Exporting an Outline to Word 2.2 Importing an Outline from Word 2.3 Adding a Table from Word 2.4 Inserting an Excel Chart 2.5 Adding Sound 2.6 Adding Video 3.0 Creating Output (12 Minutes)  more...

PowerPoint 2000 Set of 3 PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Sales Skills Developing a Winning Strategy In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Sales Management Leading a Sales Team In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Essentials of Business Law The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses,  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Competitive Intelligence Researching Online Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Managing Business Risk Financing Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...

Visual InterDev 6 0 Planning a Web Application C ourse Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages C ourse Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and  more...

Visual InterDev 6 0 Active Server Pages and Data Access C ourse Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script;  more...

Visual InterDev 6 0 Accessing Remote Data C ourse Overview This is the fourth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to work with database records and identify the methods of managing recordset size; identify the components of  more...

Visual InterDev 6 0 Implementing Server Technologies C ourse Overview This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of  more...

Frontpage 2000 Proficient User C ourse Overview This course prepares IT Professionals to create Web pages, create and maintiain Webs using FrontPage 2000. L earn To: Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding  more...

Frontpage 2000 Expert User C ourse Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

NetWare 5 Administration - Part 1 C ourse Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

NetWare 5 Administration - Part 3 C ourse Overview This course is the third in a five-part series on Novell NetWare 5 Administration. This course covers managing file system security, creating and managing login scripts, and Managing Novell Directory Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 4 C ourse Overview This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 5 C ourse Overview This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is  more...

NetWare 5 Advanced Administration - Part 1 C ourse Overview This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console. L earn To: Identify the methods for upgrading to a  more...

NetWare 5 Advanced Administration - Part 2 C ourse Overview This is the second course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover queue-based network printing, network file systems, and network and server optimization. L earn To: Set up network printing  more...

NetWare 5 Advanced Administration - Part 3 C ourse Overview This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration  more...

NetWare 5 Advanced Administration - Part 4 C ourse Overview This is the fourth course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell  more...

NetWare 5 Advanced Administration - Part 5 C ourse Overview This is the last course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.  more...

Lotus Notes R5 Collecting and Organizing Information Course Overview This course provides participants with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and  more...

Lotus Notes R5 Messaging and Working Remotely Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure Course Overview This course focuses on the logical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also teaches how to manage active directory objects. L earn To: Identify Active Directory Logical Models. Perform Active Directory Administration. Delegate Administrative Authority. C ontent Emphasis Skills-Based  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure Course Overview This course focuses on the physical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also covers how to backup and restore Active Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. L earn To: Identify the features of the Physical Topology.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin Course Overview This course focuses on how to implement and troubleshoot group policy. How to manage and troubleshoot user environments using group policy, and how to manage and troubleshoot software deployment using group policy. L earn To: Create a Group Policy object. Configure administrative template settings. Deploy software by using Group Policy. Redirect user folders  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation Course Overview This course will provide the knowledge and skills necessary for experienced support professionals to use Remote Installation Services to deploy Windows 2000, and how to configure RIS security. L earn To: Identify the benefits of configuration management. Identify the method used to deploy Windows 2000 Professional by means of RIS. Identify the guidelines for  more...

Windows NT 4 0 Administration Fundamentals - Part 1 Course Overview This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows NT 4 0 Administration Fundamentals - Part 2 Course Overview This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

Windows NT Server 4 0 Routing RAS - Part 3 Course Overview This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and  more...

Windows NT Server 4 0 Routing RAS - Part 2 Course Overview This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links.  more...

Windows NT Server 4 0 Routing RAS - Part 4 Course Overview This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR.  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To:  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

Networking Technologies Series TCP IP Concepts Architecture Course Overview This course is the first in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). In this course, participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify  more...

Networking Technologies Series TCP IP Protocols Course Overview This course is the second in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). Participants will learn about Internet, Transport Layer, Gateway, Routing, and Application Layer Protocols. L earn To: Identify the features, functions and structure of the three TCP/IP protocols: Internet Protocol (IP), Internet Control Message Protocol  more...

Networking Technologies Series TCP IP Internetwork Mgt Course Overview This course is the third in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). The Internet, Internet Mail Protocols, how TCP/IP works with LAN and WAN protocols, the Domain Name Service (DNS), Network File System (NFS), Network Information System (NIS), and managing TCP/IP are subjects that will be covered in this course. L earn To:  more...

SAP R 3 Working with v3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to  more...

SAP R 3 v4 0 MM Warehouse Management Course Overview This course is designed to provide foundation skills for the effective use of R/3 WM (Warehouse Management) for all employees whose duties involve procedures and tasks which exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...3 SD Overview & Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Introduction Duration: 1 Hour(s) Overview of SAP Retail. Processes. Purchasing and sales. Merchandise logistics. Unit 2: Organizational Structures Duration: 1 Hour(s) Organizational units. Purchasing organization. Logistics organizational structure. Sales  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ... Structures and Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Sales Order Management Duration: 2 Hour(s) Introduction. The Retail Process. Basic scenario and related processes. Request for Quotation. Sales Order. Promotion Orders. Standard orders. Unit 2: Merchandise Logistics Duration: 2 Hour(s) Materials Planning.  more...

SAP R 3 v4 0 Profit Center Accounting Course Overview The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting  more...

SAP R 3 v3 0 Information Systems within FI Course Overview The FI/IS component of R/3 provides sophisticated services for enterprise wide data management and reporting. This course will provide R/3 users with the knowledge and skills to perform regular tasks and procedures, including customizing activities. The course illustrates the analysis of: Accounts Receivable and Accounts Payable information systems, G/L information systems,  more...

SAP R 3 CO Cost Object Controlling ...2861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product cost planning. Cost usage. Cost control. Unit 2: Basic Functions Duration: 2 Hour(s) Time-based costing.  more...

SAP R 3 v4 0 Investment Management - Overview ...2861 CO/OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Overview Duration: 1 Hour(s) Goals and tasks of investment management. Positioning within business management. Goals of investment management. Tasks associated with investment. Management Ppsitioning of investment management within SAP R/3. Organization structures. Partial  more...

SAP R 3 v4 0 Profitability Analysis - Basics Course Overview The purpose of this course is to provide a thorough understanding of Profitability Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis  more...

SAP R 3 and the Euro Course Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...

SAP R 3 SD Overview and Master Data ...and 12749 R/3 Fundamentals. T otal Learning Time 6 Hour(s) Course Contents Unit 1: SD Fundamentals Duration: 3 Hour(s) Benefits and features of Sales and Distribution Processing. Integration of the SD module within the R/3 system. Document flow within the company. Functional elements within SD. Master Data. Sales support. Sales. Shipping. Transport.  more...

SAP R 3 SD Sales and Shipment Processes ...D Overview and Master Data. T otal Learning Time 6 Hour(s) Course Contents Unit 1: Order Processing Duration: 3 Hour(s) Sales support. Sales activities. Quotation. Sales orders. Outline agreements. Order types. Unit 2: Shipping Processing and Analyses Duration: 3 Hour(s) Shipping activities. Deliveries. Picking and confirmation.  more...

SAP R 3 System Management System Administration Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration  more...

SAP R 3 System Management Advanced Administration CCMS Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. Subjects such as software logistics and the CCMS are discussed. L earn To: The Basis System for Advanced Users. Software Logistics. TMS.  more...

SAP R 3 v4 x SD Order Processing Course Overview Within the Sales and Distribution module, this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items.  more...

SAP R 3 Supply Chain Management ...; Working with SAP R/3. T otal Learning Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages. Different views on the supply chain. What is new within about Supply Chain. Defining the position of Supply Chain Management. Supply Chain Management: A  more...

PDM and SAP R 3 PDM Introduction ...lanning within SAP R/3. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: Introduction to PDM Duration: 2 - 3 Hour(s) Product Data Management. Product Life Cycle. PDM Reference Architecture. Why PDM? Coexistence of PDM and ERP Systems. Product Data in R/3. PDM in the Integrated R/3 Process Chain. PDM Basic Data. PDM Document Management.  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

Business Intelligence ...ions of Data Warehouse. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: Strategic Enterprise Management Duration: 2 - 3 Hour(s) Overview. Case for Action. Mission of Business Intelligence. Business Intelligence tasks. Development of a BI Solution. Categorization/Keywords. History from ERP to SEM. Scope of SEM. Distinguishing between BI and  more...

SAP R 3 PDM Product Development ...tion planning with R/3. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: Product Development (Product Data) Duration: 2 - 3 Hour(s) Product Data of a Part to be Produced. AutoCAD Link via the R/3 CAD Interface. Navigating in the PD Structure of a Material. Create Document. Classifying Documents. Saving Documents and Updating Originals. Creating  more...

SAP R 3 MM Purchasing Organization and Master Data Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 FI AR AP Organization Master Records and Posting Course Overview SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing Course Overview SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process  more...

SAP R 3 v4 x MM Inventory Management Course Overview SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory  more...

SAP R 3 v4 x Invoice Verification Course Overview Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice  more...

SAP R 3 v4 x FI Payments Course Overview Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective  more...

Working with SAP R 3 v4 x Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Lotus Notes R5 Messaging and Working Remotely Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental  more...

C Programming - Part 2 Course Overview This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined  more...

C Programming - Part 3 Course Overview This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn  more...

C Programming - Part 4 Course Overview This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by  more...

C Programming - Part 2 Course Overview This course is the second in a four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the  more...

C Programming - Part 3 Course Overview This course is the third in a four-part series on C++ Programming, which is based on ANSI C++. This course will give students the skills and knowledge needed to better manage their C++ objects and classes. Students will learn how to handle references and dynamic memory allocation, as well as take advantage of polymorphism, overloading, and templates. L earn To:  more...

C Programming - Part 4 Course Overview This is the last course in a four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class  more...

C Foundation for Non-C Programmers - Part 1 Course Overview This is the first part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write, compile, and run basic C++ applications. Students will learn the language  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Building Cisco Remote Access Networks - Part 2 This is the second in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology.  more...

Building Cisco Remote Access Networks - Part 3 This is the third in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on ISDN, with coverage of ISDN BRI, PRI and DDR. Optimizing usage of DDR interfaces is covered. The course closes with comprehensive coverage of Frame Relay connections. Learn To: Identify features of Integrated Services Digital  more...

Data Modeling - Create Basic Models Course Overview This is the first course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as  more...

Data Modeling - Develop Depth to Your Models Course Overview This is the second course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as  more...

Process and Function Modeling Course Overview Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000  more...

Object Analysis Design Requirements Analysis Course Overview This is the first title in a series of two, and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML).  more...

Object Analysis Design Design Implementation Course Overview This is the second title in a series of two, and covers the same material as the second half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the  more...

Introduction to Data Warehousing Course Overview This course presents an introduction to Data Warehousing. Beginning with the basic concepts of data warehousing, this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally, you'll learn about the Oracle data warehouse. L earn To: Identify the  more...

Oracle SQL Specifics Retrieving and Formatting Data Course Overview This course is the first in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will  more...

Oracle SQL Specifics Creating and Managing Database Objects Course Overview This course is the second in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write  more...

Oracle SQL and SQL Plus SQL Plus and Reporting Course Overview This is the second course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the fundamental concepts of SQL*Plus and queries using SQL*Plus runtime variables. In addition, this course explores saving customizations and enhancing query output. L earn To: Identify the fundamental concepts of SQL*Plus and write queries  more...

Oracle SQL Tuning Diagnostics and Tuning Schema Course Overview This course is the first in a two-part series on SQL Statement Tuning. This course will help experienced application developers to learn a tuning methodology they can use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views, B-tree indexes, bitmapped indexes, index clusters, and hash  more...

Oracle SQL Tuning Tuning SQL and the Optimizer Course Overview This course is the second in a two-part series on SQL Statement Tuning. This course will help application developers to design SQL statements that can reuse parsing and influence the optimizer to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse  more...

Oracle Form Builder Forms Fundamentals Course Overview This course is the first in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features, components, and capabilities of Developer/2000. In addition, this course will help participants learn how to run, create, and customize a form module. L earn To: Identify the key features,  more...

Oracle Form Builder Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Form Builder series based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify  more...

Oracle Form Builder Managing Module Types Course Overview This course is the fourth in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will introduce participants to Project Builder and teach them how to create and manage a menu module. In addition, users will learn how to customize and implement menu security. L earn To: Identify the benefits and terminology of Project  more...

Oracle Form Builder Handling Multiple Object Relationships Course Overview This course is the fifth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L  more...

Oracle Form Builder Including Reusable Oracle Components Course Overview This course is the sixth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants learn how to implement methods to use data sources, and to integrate charts, reports and timers in Forms. In addition, reusing components, objects and code will be taught. Finally, Form Builder's new features will be covered.  more...

Oracle Report Builder Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report  more...

Oracle Report Builder Enhancing Reports Course Overview This course is the second in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the ways to enhance a report using the Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the  more...

Oracle Report Builder Controlling Reports Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of  more...

Oracle8 Database Administration - Manage an Instance Course Overview This course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support. L earn To:  more...

Oracle8 Database Administration - Create Databases Course Overview This course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts associated with storage structure components, managing rollback segments, temporary segments, and indexes. In addition, creating and maintaining databases will be covered. L earn To:  more...

Oracle8 Database Administration - Manage Storage Structures Course Overview This course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To:  more...

Oracle8 Performance Tuning Strategies and Techniques Course Overview This course is the first in a three-part Oracle8 Performance Tuning series. This course will introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will  more...

Oracle8 Performance Tuning Managing Memory and Disk I O Course Overview This course is the second in a three-part Oracle8 Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

Oracle Form Builder R6 Forms Fundamentals Course Overview This course is the first in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course introduces the learner to the key features, components, and capabilities of Oracle Developer. In addition, this course helps learners to run, create, and customize a form module. L earn To: Identify the key features, components and capabilities of  more...

Oracle Form Builder R6 Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to  more...

Oracle Form Builder R6 Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Developer series that is based on Oracle Developer Release 6. In this course learners will create and control alerts, debug PL/SQL code, and process queries in form modules. In addition, the course will cover transaction processing, Form Builder application customization, and writing flexible code. L earn To: Identify the  more...

Oracle Form Builder R6 Project Builder and Menu Modules Course Overview This course is the fourth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To:  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically Course Overview This course is the fifth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course enables learners to create Key triggers, to write code that responds to mouse events, to manage windows and canvases, and to use the Object Navigator. In addition, learners work with multiple form applications, record groups, and list items. L earn To:  more...

Oracle Form Builder R6 Including Reusable Oracle Components Course Overview This course is the sixth in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course will enable learners to implement methods to use additional data sources, to work with Oracle8 objects, and to integrate charts, reports, and timers in form modules. In addition, the course covers the procedures to reuse components, objects, and code and to  more...

Oracle Reports R6 Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Reports Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate  more...

Oracle Reports R6 Enhance Reports Course Overview This course is the second in a three-part Oracle Reports series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

Windows NT 4 0 User Fundamentals Course Overview This multimedia self-paced learning course will instruct you on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to  more...

Windows 2000 Professional User Fundamentals Course Overview This course will introduce users to the fundamental features of Windows 2000 Professional. At the completion of this course, students will learn to identify the features of Windows 2000 and the functions of its desktop components; identify the functions of the various Windows 2000 programs; identify the functions of the various components available in the Windows Explorer  more...

Windows 2000 Professional Advanced User Course Overview This course will introduce users to the advanced features of Windows 2000 Professional. At the completion of this course, students will learn to add new hardware and applications; customize the desktop, the Start menu and toolbars in Windows 2000; identify the advanced features of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 Course Overview This is the first course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Implement Microsoft TCP/IP on Microsoft Windows NT 4.0.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 Course Overview This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Identify the static and dynamic routing process. Implement  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 Course Overview This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 Course Overview This is the third course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Administer a WINS environment by configuring database replication  more...

Word 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word  more...

Word 2000 Proficient User Course Overview This course provides participants with the intermediate skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn to format and proof a document; enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an  more...

Word 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text  more...

Excel 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and  more...

Excel 2000 Proficient User Course Overview This course provides participants with the skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by Excel; manipulate data in a worksheet; create and edit workbooks for integrating  more...

Excel 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To:  more...

PowerPoint 2000 Proficient User Course Overview This course provides participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation.  more...

PowerPoint 2000 Expert User Course Overview This course provides participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a  more...

Office 2000 - Web Integration Course Overview This course will teach experienced Microsoft Office users the skills and knowledge necessary to be able to take advantage of the enhanced web integration capabilities of Microsoft Office 2000. At the end of this course students will be able to create, publish, edit, share, and collaborate on web documents using Microsoft Office 2000 applications. L earn To: Create  more...

SQL Server 7 0 System Administration - Part 5 Course Overview This is the final course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the methods and attributes of SQL Server 7.0 replication. Identify and apply techniques for planning and setting up SQL Server 7.0 replication. Identify the procedures  more...

SQL Server 7 0 - Implementing a Database - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Identify the components of SQL Server 7.0. Identify the characteristics of Transact-SQL and its processing. Perform the skills to construct and manage databases. C ontent Emphasis  more...

SQL Server 7 0 - Implementing a Database - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Implement data integrity. Create and maintain indexes. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database  more...

SQL Server 7 0 System Administration - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the main components of the SQL Server. Understand the properties of SQL Server Architecture, including the underlying technical details. Understand the components of  more...

SQL Server 7 0 System Administration - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure. Understand the basics of SQL Server databases and how  more...

SQL Server 7 0 System Administration - Part 3 Course Overview This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the concepts, interfaces and fixed roles involved in performing backups. Gain a working knowledge of database, transaction log and filegroup backups and perform these  more...

SQL Server 7 0 System Administration - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Automate SQL Server 7.0 administrative tasks. Identify and use the SQL Server 7.0 tools for transferring and transforming data. Identify and use the tools for monitoring and  more...

SQL Server 7 0 - Implementing a Database - Part 3 Course Overview This is the third course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. L earn To: Query multiple tables using Transact-SQL statements. Retrieve and modify data using advanced query techniques. C ontent Emphasis Skills-Based A udience This course is designed for IT  more...

SQL Server 7 0 - Implementing a Database - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Generate summary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and  more...

SQL Server 7 0 - Implementing a Database - Part 5 Course Overview This is the final course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. L earn To: Access data by using the Stored Procedure model. Access data using triggers. Set up a distributed environment to access, modify and manage remote data. C ontent Emphasis Skills-Based A  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 Course Overview This is the first course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key  more...

Site Server 3 0 Implementation - Part 1 Course Overview This is the first course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to install and configure Microsoft Site Server 3.0; identify the procedures involved in publishing content; and understand  more...

Site Server 3 0 Implementation - Part 2 Course Overview This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search  more...

Site Server 3 0 Implementation - Part 3 This is the final course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the tasks and procedures associated with the Knowledge Manager; and identify the tools and procedures for analyzing Web site  more...

Visual InterDev 6 0 Planning a Web Application Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages Course Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use  more...

Visual InterDev 6 0 Active Server Pages and Data Access Course Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set  more...

Visual InterDev 6 0 Accessing Remote Data Course Overview This is the fourth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to work with database records and identify the methods of managing recordset size; identify the components of  more...