7 Quality eBooks

Writing Workshop COURSE DESCRIPTION: Communication is the transference of thought from one person to another. The effectiveness of that communication is confirmed if the two parties understand the desired message. The three primary methods of communication include seeing, speaking and writing. Good writing is a SKILL that has to be learned. It is like learning to ride a bike or play golf or use a machine.  more...

CIPT Accelerated Course Content This customized Cisco course is a five-day course intended for personnel who will implement, configure, and support a Cisco IP telephony solution. It is a combination of CIPT1 and CIPT2. The course prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. It focuses on Cisco CallManager, the call routing and signaling component for the Cisco IP  more...

Training Program Evaluation This self-paced program is intended for practitioners wanting to measure and report on the impact of their workplace training programs. Do you need to measure the effectiveness of your training programs and report the results in financial or non-financial terms? With this comprehensive program, you will be able to demonstrate the impact of training on productivity, efficiency, quality, customer  more...

Customer Service Training for Service Technicians Certificate Program The Customer Service Training Institute, an online provider of quality Customer Service Training materials, has developed a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer. It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks  more...

Corporate Group Customer Service Training For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced  more...