Online 7 Ways eLearning

How to find training progams or providers What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

Windows XP Basic Windows XP: Basic Microsoft Lesson 1: Introduction To Windows XP Introduction Lesson Objectives The Windows Desktop The Auto Arrange Feature The Desktop Cleanup Wizard The Start Menu Opening A Program Closing A Program Using The File Menu The File Menu Different Ways Of Opening Programs The Minimize Button The Restore Button The Maximize Button Switching Between Windows Using  more...

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

ARCH 2 0 Enterprise Data Center Design ARCH 2.0: Enterprise Data Center Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize design considerations for the three layers of the data center, ways to scale the data center architecture, and ways to achieve STP scalability and high availability in the data center  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Developing Your Direct Reports Developing Your Direct Reports A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing  more...

Creating a Business Execution Culture Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Six Sigma Process Improvement Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Oracle Database 11g Using Data Types INDEX BY Tables and Cursors in PL SQL Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in PL/SQL Oracle To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Using Emotional Intelligence on the Job Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin Oracle Database 11g: Using the PL/SQL Debugger, Collections, and Data Warehousin Oracle To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Processes for Managing Project Communications Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Effective Intercultural Relationships Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Writing Know Your Readers and Your Purpose Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...

Business Writing How to Write Clearly and Concisely Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Green Business Planning Sustainability Strategies Green Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,  more...

Building the Coaching Relationship Building the Coaching Relationship Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common  more...

The Facilitator Role The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Mentoring as a Manager Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Food Safety Handling Food Safety & Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Negotiation Essentials What is Negotiation Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...

Analyzing Your Life Balance Analyzing Your Life Balance Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Planning and Prioritizing Your Time Planning and Prioritizing Your Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in  more...

Planning Your Field Sales Approach Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Managing Workplace Harassment Complaints Simulation Managing Workplace Harassment Complaints: Simulation You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to  more...

Dealing With Sexual Harassment Simulation Dealing With Sexual Harassment : Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways  more...

Delivering High-impact Sales Presentations Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...

Delivering High-impact Territorial Account Sales TAS Presentations Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of  more...

Manipulating Objects in Illustrator CS3 Manipulating Objects in Illustrator CS3 Adobe Adobe Illustrator CS3 provides numerous tools and techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 Importing and Tracing Images, and Applying Effects in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to import electronic art from other applications and combine them with vector artwork in creative ways. Once in Illustrator CS3, vector and bitmap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application.  more...

Optimizing SQL Server 2005 Performance Optimizing SQL Server 2005 Performance Microsoft To identify ways of optimizing the performance of SQL Server 2005  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Training and Development Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...

Six Sigma Leadership and Change Management Six Sigma Leadership and Change Management ASQ Six Sigma Black Belt (SSBB) The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Illustrator CS4 Beyond the Basics Illustrator CS4: Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use  more...

Workflow Adobe Integration in Flash CS4 Workflow & Adobe Integration in Flash CS4 Adobe Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work  more...

Web 2 0 Fundamentals Web 2.0 Fundamentals Web 2.0 technologies including RSS feeds, blogs, and wikis provide powerful ways to access site information and enable users to participate and collaborate in the creation of site content, rather than being passive users of a web site. This course provides an overview of what Web 2.0 is and the role that the Web 2.0 technologies play. Specific topics covered include an  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

The Voice of Leadership Self-Assessment Motivation The Voice of Leadership: Self-Assessment & Motivation It's exciting when you can see your leadership development progress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Lean Tools Techniques for Flow Pull Lean Tools & Techniques for Flow & Pull The Lean approach is to eliminate waste from an organization's production and fulfillment processes and to maximize every opportunity to improve efficiencies and customer satisfaction. By applying Lean tools and techniques, organizations can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool  more...

Workplace Inspections Workplace Inspections Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

Anger Management Essentials Managing Controlling Anger Anger Management Essentials: Managing & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or  more...

Using SharePoint 2010 with Office 2010 Using SharePoint 2010 with Office 2010 Microsoft SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In  more...

Managing SharePoint 2010 Pages Components Managing SharePoint 2010 Pages & Components Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

Caring About Your Direct Reports Caring About Your Direct Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Manipulating XML with the SML DOM Ajax Manipulating XML with the SML DOM & Ajax Accessing and parsing XML data is an important facet of utilizing it in web applications. Some of the most popular ways of accessing and parsing XML data are through the XML Document Object Model (XML DOM) and through asynchronous JavaScript and XML (Ajax). This course will explore how to use these techniques with XML to realize its data potential.  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Customer Driven Process Improvement Basic Framework Customer Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Customer-Focused Interaction Customer-Focused Interaction Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional  more...

CompTIA Network 2009 Network Addressing CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...

CompTIA Newtork 2009 Wide Area Networks CompTIA Newtork 2009: Wide Area Networks CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Wide Area Networks, or WANs, came about in 1965. WANs are defined as computer networks that cover a broad geographical area and use routers and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are  more...

The Fundamentals of Globalization The Global Context The Fundamentals of Globalization: The Global Context Globalization has been defined in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the  more...

Photoshop CS5 Beyond the Basics Photoshop CS5: Beyond the Basics Adobe Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and  more...

Advanced Document Features in Word 2007 Advanced Document Features in Word 2007 Microsoft Some of the advanced features of Microsoft Office Word 2007 offer ways in which you can automate and streamline the way you work. You can use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the  more...

Adding Graphics to Presentations in PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a useful authoring application tool for creating dynamic slide show presentations. This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes. The course also explores the introduction of SmartArt in  more...

Distributing Presentations in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other  more...

Workflow Program Integration in Flash CS3 Workflow & Program Integration in Flash CS3 Adobe Once you get to grips with the basics of Adobe Flash Professional CS3, it's essential that you look at ways to optimize your workflow. Flash provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3,  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption Cisco IUWNE 1.0: WLAN Authentication & Encryption Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of  more...

Visual Basic Customized Programming Visual Basic: Customized Programming Microsoft Visual Basic offers flexibility to the programmer in many new ways in the latest installment of Visual Studio. This course focuses on customized programming such as Interoperability, Reflection, new Drawing Classes for graphics, and Globalization.  more...

Getting Started with ADO NET Connections Commands Getting Started with ADO.NET Connections & Commands Microsoft ADO.NET allows developers to create applications that are driven by data and services. This course identifies the various ways to manage ADO.NET connections and also details how to access data by using command objects and the DataReader object. Specific topics covered in the course include and introduction to ADO.NET, defining  more...

The ADO NET Entity Framework LINQ The ADO.NET Entity Framework & LINQ Microsoft The ADO.NET Entity Framework and .NET Language-Integrated Query (LINQ) provide developers with the tools and framework elements they need to create unique, flexible data applications, while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize  more...

Configuring Deploying Web Application with VB 2008 and ASP Net 3 5 Configuring & Deploying Web Application with VB 2008 and ASP.Net 3.5 Microsoft Visual Studio 2008 and ASP.NET 3.5 provide various methods for configuring and deploying web applications. This course will cover the ways you can configure web applications and the tools you can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 3.5 web  more...

Debugging Tracing Monitoring ASP NET Apps With VB 2008 Debugging, Tracing & Monitoring ASP.NET Apps With VB 2008 Microsoft Visual Studio 2008 and ASP.NET 3.5 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot web applications using Visual Studio and discusses how to use ASP.NET 3.5 code to help to accomplish this. Specific topics  more...

Optimization Customization With VB 2008 and ASP NET 3 5 Optimization & Customization With VB 2008 and ASP.NET 3.5 Microsoft Visual Studio 2008 and ASP.NET 3.5 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to  more...

Activities Rules and Conditions in WF with VB 2008 Activities, Rules and Conditions in WF with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage the execution of Windows Workflow Foundation (WF) applications. This course explores how to use activities, rules, and conditions to control the way WF applications execute. Specific topics covered include creating and using  more...

Transactions Compensations and Runtime Services in WF with VB 2008 Transactions, Compensations and Runtime Services in WF with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage transactions, compensations, and runtime services in Windows Workflow Foundation (WF) applications. This course explores how to use these techniques to control the way WF applications manage a large number of  more...

WPF Databinding with VB 2008 WPF Databinding with VB 2008 Microsoft Windows Presentation Foundation (WPF) allows you to incorporate data from multiple sources into the user interface. This course details how WPF not only binds controls to data, but also converts, validates, and formats data in a variety of ways. Specific areas covered include binding to elements, using multiple bindings, utilizing ADO.NET data objects,  more...

NET Framework 4 0 Configuring Deploying Web Apps with VB 2010 .NET Framework 4.0: Configuring & Deploying Web Apps with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2008 and ASP.NET 4.0 provide various methods for configuring and deploying web applications. This course will cover the ways you can configure web applications and the tools you can use to deploy them,  more...

NET Framework 4 0 Debugging Tracing Monitoring Web Apps with VB 2010 .NET Framework 4.0: Debugging, Tracing & Monitoring Web Apps with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4.0 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot web  more...

NET Framework 4 0 Web Application Optimization Customization with VB 2010 .NET Framework 4.0: Web Application Optimization & Customization with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4.0 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages  more...

Creating Implementing Programming Objects in SQL Server 2008 Creating & Implementing Programming Objects in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) In SQL Server 2008 you can use Transact-SQL statements to access data in the databases. Transact-SQL statements can be grouped together in a number of ways to create more complex queries when one Transact-SQL statement will not  more...

Oracle Database 11g Using Data Types INDEX BY Tables Cursors Oracle Database 11g: Using Data Types, INDEX BY Tables & Cursors Oracle To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Oracle Database 11g Using Exceptions Subprograms JDeveloper REF Cursors Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper & REF Cursors Oracle To recognize ways to handle unanticipated errors in PL/SQL, write stored procedures and functions, deploy Java applications and Web services, and use cursor variables.  more...

Oracle Database 11g Indexes Access Paths and Join Operations Oracle Database 11g: Indexes, Access Paths and Join Operations Oracle Access paths are the ways in which data is retrieved from the database, and there are a number of different access paths which can be used for tables and indexes. This course explores the access paths used for tables, such as full table, rowid, and sample table scan. It also examines the access paths used for indexes, such  more...

Oracle Database 11g R2 Moving Data Oracle Support Oracle Database 11g R2: Moving Data & Oracle Support Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 From time to time Oracle DBAs are required to move data. Oracle Database 11g Release 2 offers various ways to complete this task, including Oracle Data Pump, SQL*Loader, and the use of external tables. DBAs are also  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

Photoshop CS4 Beyond the Basics Photoshop CS4: Beyond the Basics Adobe Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall  more...

Overcoming Challenges When Managing Experts Overcoming Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your  more...

American Work Culture Values American Work Culture & Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

HR as Business Partner Managing Talent for Organizational Success HR as Business Partner: Managing Talent for Organizational Success An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct  more...

Malicious Code Information Security Malicious Code & Information Security To introduce how malicious code works and the ways to defeat it in a wired and wireless environment.  more...

NET Framework 4 Configuring Deploying Web Applications with C 2010 .NET Framework 4: Configuring & Deploying Web Applications with C#2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2008 and ASP.NET 4 provide various methods for configuring and deploying web applications. This course will cover the ways you can configure web applications and the tools you can use to deploy  more...

NET Framework 4 Debugging Tracing Monitoring Web Applications with C 201 .NET Framework 4: Debugging, Tracing & Monitoring Web Applications with C#201 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot  more...

NET Framework 4 Web Application Optimization Customization with C 2010 .NET Framework 4: Web Application Optimization & Customization with C#2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that  more...

Getting Started With ADO NET 4 Connections Commands Using C 2010 Getting Started With ADO.NET 4 Connections & Commands Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) ADO.NET allows developers to create applications that are driven by data and services. This course identifies the various ways to manage ADO.NET connections and also details how to access data by using command objects and the  more...

Business Law Ethics Business Law Ethics Dealing with the balance of ethics and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close  more...

Evaluating Supplier Performance Managing Supplier Relationships Evaluating Supplier Performance & Managing Supplier Relationships Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Access 2000 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Access 2002 This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective database should be designed and set up. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course strives to broaden and develop the basic database skills that students already possess. This course  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Microsoft Access 2002 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Various maintenance and security features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Office 2000 Advanced In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer. In this course, students will learn how to use  more...

PowerPoint 2000 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will  more...

PowerPoint 2000 Expert Experienced PowerPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects,  more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita ™s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Understanding the Learning Process Course description -- You might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between  more...

Overcoming the Loss of a Loved One Course description -- The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

Working With Digital Pictures Level 2 This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use  more...

Pharmacy Technician Career Training Program This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

How to Make any Event Special This course explores aspects of event planning. This course explores event planning for business or personal settings. By exploring ways to streamline the event planning sequence, this course helps students plan their events from the ground up. Additionally, students create valuable templates that will assist them in future event planning.  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you  more...

Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our  more...

Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis.  more...

Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That ™s right, the modern office. Welcome to Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In  more...

Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won ™t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting  more...

Work Zone and Heavy Equipment you ™re moving into a land of both shadow and substance, of things and ideas; you ™ve just crossed over into the Work Zone. Discover what causes most work zone fatalities and injuries. Welcome to Work Zone and Heavy Equipment ??you?re moving into a land of both shadow and substance, of things and ideas; you?ve just crossed over into the Work Zone.? Discover what causes most work  more...

Java 2 -- java.lang Package This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so  more...

7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...

Innovation in the Workplace Creativity can do more than just spark the next Big Idea for your organization. It ™s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1  more...

Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming  more...

Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Sexual Harassment in the Workplace Series This series replaces course 3462 and 3463. It is developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Medical Terminology Instructional Videos: Bundled Six-Pack One of the best ways to learn medical terminology. Hear, see and learn from a Medical Terminology expert. Shipping charges included. Medical Terminology Instructional Videos: Bundled Six-Pack We have produced a series of instructional medical terminology videos to help students learn more effectively so they will find employment faster and be sure of success in their careers. The best way to  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Competitive Strategies for a Global Marketplace With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It  more...

Introduction to Product Management Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Managing and Monitoring Exchange 2000 To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Advanced Customization in Windows SharePoint Services 3 0 Describe the different ways to customize SharePoint ? using web parts to change the appearance of pages, master pages, and sites, and modifying the web.config file in order to customize code access security (CAS).  more...

Improving Your Image Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Preparing for Change When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take  more...

Identifying What the Customer Wants Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize  more...

Setting the Stage for IT Success How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality?Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT  more...

IT Challenges Present and Future With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

Taking Systems Thinking into Your Personal Life Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

CISSP Domain Application Security To understand different threats to the enterprise environment and recognize different ways of increasing the security of application development; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways  more...

Oracle Database 11g Storage Enhancements recognize ways in which storage has been enhanced in Oracle Database 11g using Automatic Storage Management's (ASM's) commands and extensions.  more...

Oracle Database 11g Using RMAN Enhancements Flashback and LogMiner identify ways of using Oracle Database 11g's enhanced RMAN, Flashback and LogMiner tools to clone databases, create backups and catalogs, archive historical data, and roll back transactions.  more...

Oracle Database 11g New Security Features identify the ways in which Oracle Database has enhanced security, including enhancements to Transparent Data Encryption and password security, and identify the steps for managing all aspects of security.  more...

Oracle Database 11g Managing the Schema Data and Concurrency Identify the steps for managing schema objects, such as tables, views, and indexes, and recognize ways to use SQL and PL/SQL commands to manipulate data and ensure data concurrency  more...

Oracle Database 11g Recovering Moving and Enhancing the Oracle Database recognize ways to make use of Oracle Database 11g's tools for moving and recovering data, reporting on problems, and installing updates to enhance a database.  more...

Oracle Database 11g Using RMAN for Recovery To identify ways to use RMAN to ensure that data is not lost in Oracle Database 11g, by performing complete and incomplete recoveries as well as disaster recoveries, by cloning databases, and by restoring a tablespace to a particular point in time.  more...

Oracle Database 11g Managing Resources and Task Automation To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.  more...

Managing Organization Conflict As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Negotiating Inclusively "Today's profits are yesterday's good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

How to Work with Negative People and Procrastinators Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Using Data as a Technical Professional Consultant As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Competitive Intelligence Researching Online Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using  more...

Frontpage 2000 Proficient User C ourse Overview This course prepares IT Professionals to create Web pages, create and maintiain Webs using FrontPage 2000. L earn To: Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding  more...

NetWare 5 Advanced Administration - Part 1 C ourse Overview This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console. L earn To: Identify the methods for upgrading to a  more...

NetWare 5 Advanced Administration - Part 2 C ourse Overview This is the second course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover queue-based network printing, network file systems, and network and server optimization. L earn To: Set up network printing  more...

Crystal Reports v10 Introduction to Report Design Part 3 This course is the last in a three-part series that focuses on the basics of reporting using Crystal Reports v10. This course covers various ways of manipulating report data. In Crystal Reports, various features such as formulas, parameter fields, charts, and report alerts can be used to make reports easy-to-understand, interactive, and visually appealing. This course also introduces the learner  more...