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From Online Training Directory
Whistleblowing When How and Why
The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid.
Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,
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Introduction to Customer Relationship Management-Part 1
...n" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003.
This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will
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Advanced Customer Relationship Management -Part 2
...n" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003.
This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will
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From 123-CBT Computer Based Training
Industry Overview Federal Government
The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand
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Industry Overview Federal Government
The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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From 6P International, LLC
Health Care Fire Safety
Every year, fire kills more people than any other natural disaster in United States. According to OSHA statistics, in the year 1995, 200 people were killed at workplace from fires and explosions, more than 5, 000 were injured, and businesses faced the loss of around 2. 3 billion dollars. Fires create havoc among workers and demolish thousands of businesses every year. Fires lead to injuries,
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From Serebra Learning Corporation
Federal Government Industry Overview Version 1
The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand
more...
The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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Doing Business with the Government
This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for
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Apply the 4 Phase Process: First Pacific Case Study


Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of
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From ProTrain Online
Green Building for Contractors



By 2010, 50% of all builders will produce at least some homes using green methods. The National Association of Home Builders (NAHB) estimates up to $57 billion a year will be spent on green building.
While green building rating systems throughout the country have done an excellent job of certifying building projects, This online course is the first educational program to offer certification
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From Basic Learning Systems
The Bull's Eye Business Writing Online course




Did you know that if each of America's 100 million workers made just one $10 communication error (and most make more than that), it would cost the economy over a billion dollars.
The average executive spends four hours a day reading letters, emails and reports. Eighty percent of those execs say much of this time is wasted because of poorly written materials.
It's a fact. Badly written
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From Artisan Business Group
Introduction to China's Safety and Security Market


"Introduction to China's Safety and Security Market" seminar is intended to educate U.S. firms and executives in the Safety and Security Industry on the promising opportunities in China. The session will review the potential business opportunities in China's public safety and security market, and coach you on building effective business network and government ties.
Overview: China s safety and
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A Road Map for Exporting to Greater China and Asian Markets


...cord exports in 2006 of $9.97 billion, Washington with $6.8 billion, and Texas with $6.6 billion lead all states in the export race to China. While many U.S. companies desire to grow a brand name in this lucrative market, most do not have the local marketing or cultural knowledge to get established in the Chinese environment. This seminar will help you better understand the challenges and
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From The Virtual Training Company
Search Engine Optimization 2006
The Internet provides a tremendous opportunity to reach potential customers on a worldwide level, faster and easier than has ever been possible before. There are over 1 billion people online throughout the world today, and this number is growing larger every day at an unprecedented rate. With this many people online, it's no surprise that the amount of search engine traffic throughout the world
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