Instructor Led 8 D Problem Solving Training in Canada

Hands-on Microsoft Project The first version of our 2-day Hands-on Microsoft Project course was developed in 1999, and was based on Microsoft Project version a 98. Since then, there have been numerous upgrades to Microsoft Project, and our original course has kept pace, with updated courseware for MSP versions 2000, 2002, 2003, and, now 10 years later, 2007. The secret to this coursea s success, and its 10-year long  more...

Customer Relations This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication  more...

Team Building This seminar is composed of three key elements: personality dynamics, team building, and problem solving strategies. These components provide a practical backdrop for facilitating effective team interactions. Understanding the characteristics and needs of different personalities leads to more effective communication. Making these personal differences objective facilitates the process of problem  more...

Problem Solving and Decision Making Description Decision making is a process of choosing among alternative courses of action for the purpose of attaining a goal or goals. This is an important matter for managerial functions. What should be done? When? How? Where? By whom? Do you do it alone? Do you involve others? Do you let others make the decisions? Some people just aren't good at making decisions. Other people can snap to a  more...

Advanced Oxidation Technologies AOTs for Water and Wastewater Treatment Workshop Description This course is a practical 2-day program, where the emphasis is on learning by doing problems. Each lecture session will be followed by a problem-solving period, where participants can gain further insight into the fundamentals and design issues by working out practical problems, which will then be solved in a group session. The course takes the participant from a state of little or  more...

Theory and Practice of Nutrient Removal Description Operators, engineers, designers and managers involved with wastewater treatment plants aim for a thorough understanding of biological treatment processes in order to achieve the expected performance. The course stresses the understanding the fundamentals and bridges the theoretical considerations with the practical aspects of operation. Objective To provide comprehensive  more...

Ultraviolet UV Disinfection for Water and Wastewater Treatment Workshop 12 CEUs Daily Schedule: 8: 00am - Registration and coffee (1st day only) 8: 30am - Session begins 4: 30pm - Adjournment Breakfast, two refreshment breaks and lunch are provided daily. Description This course is a practical two-day program, where the emphasis is on learning by doing problems. Each lecture session will be followed by a problem-solving period, where participants can gain further  more...

Slope Stability and Erosion Control Design Workshop Description The successful analysis and design of slope and erosion control requires an in-depth understanding of several subjects and concepts. It is imperative to harmonize slope stability and the use of erosion control techniques for retaining earth masses in attractive, environmentally compatible and cost-effective ways. This requires a thorough understanding of the erosion process,  more...

BS04 - Problem Solving and Decision Making Techniques in IT This two-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.  more...

Negotiating for Results Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as  more...

Building Cross Functional Teams for Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...

Problem Solving and Decision Making Skills This one-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions: * Solving Problems * Brainstorming * Metaplan * Your Mind is Better than You Think! * The Fishbone Diagram * Force-Field Analysis * The  more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service  more...

Building Cross Function Teams For Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

Developing High Performance Teams Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual  more...

Problem Solving and Creative Sales Solutions This workshop will enable the participants to develop the art of divergent thinking, use various states of consciousness to their advantage and understand how to use the three different ways of thinking to understand people.  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Analytical Thinking Description: This workshop addresses the needs of individuals who assess data to make sound recommendations. Ideal for individuals who want to: Understand and retell the "big picture and story" when reviewing seemingly unrelated material. Make connections throughout the data. Search through detailed information and make informed assumptions and sound judgments. Assess and identify  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...