Online 8 Hour eLearning

First Aid CPR First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Carcinogen Safety Carcinogen Safety This one-hour course provides instruction on the recognition of hazard, management, usage, and control of cancer-causing agents, called carcinogens. Learner objectives for this course are to: define the terms associated with carcinogen safety, recognize the routes of entry of carcinogens into the body, identify the methods of hazard control in relation to carcinogens, and  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Workplace Security Awareness Workplace Security Awareness This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Regulatory Overview HAZWOPER Regulatory Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Portable Fire Extinguishers Portable Fire Extinguishers This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Sales Math 101 Developing a Sales Plan for Success Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

OSHA 8-Hour Hazwoper Refresher ...tand each lesson in full detail. Complete in as little as 8 hours. This course is intended to assist in satisfying the annual training requirement of the Hazardous Waste Operations and Emergency Response (HAZWOPER) rule, found in Title 29 of the Code of Federal Regulations Part 1910.120. The standard was specifically developed to protect workers that may be exposed to hazardous waste at  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

How to Work for Yourself as a Homebased Travel Agent Video Course Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional.  more...

Improving Co-Worker Relationships This course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

AS9100 Aerospace Standard General Employee Training AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) The 6-hour CCIS online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) The 8-hour CPSWPP online stormwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program  more...

FLSA Training & Certification Program ...trator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and overtime compensation rules employers must follow. The FLSA Training & Certification  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Practical Grant Writing I with Mentor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the  more...

Practical Grant Writing II with Instructor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Access 2000 User Series Access 2000 Beginning (2 Hours 6 Minutes) 1.0 Introduction (26 Minutes) 1.1 Starting Access 1.2 Opening an Existing Database 1.3 The Access Desktop 1.4 The Database Window 1.5 A Preview of the Database Components 2.0 Working with an Existing Database (33 Minutes) 2.1 Viewing and Navigating Table Data 2.2 Editing Table Data 2.3 Adding Records to a Table 2.4 Selecting and Deleting Records 2.5 Find  more...

PowerPoint 2000 Beginning PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Advanced PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying Diagonal Borders to a Table 2.0 Using Data from other Sources (20 Minutes) 2.1 Exporting an Outline to Word 2.2 Importing an Outline from Word 2.3 Adding a Table from Word 2.4 Inserting an Excel Chart 2.5 Adding Sound 2.6 Adding Video 3.0 Creating Output (12 Minutes)  more...

PowerPoint 2000 Set of 3 PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Sales Skills Developing a Winning Strategy In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Sales Management Leading a Sales Team In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Essentials of Business Law The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses,  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Competitive Intelligence Researching Online Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Managing Business Risk Financing Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...

Visual InterDev 6 0 Planning a Web Application ... Visual InterDev 6.0. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Web Site Planning Duration: 2 - 3 Hour(s) Identify the features of Web-based architecture. Match the database models with their advantages. Match the Microsoft client products that are used to build and deploy Web solutions with their features. Match the Microsoft server  more...

Visual InterDev 6 0 Building Web Sites and Pages ...course in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Visual InterDev - An Introduction Duration: 2 - 3 Hour(s) Match the key components of the Project Explorer window with their descriptions. Identify the uses of the different views in the HTML Editor Window. Install FrontPage server extensions. Sequence the stages to deploy a  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...ourses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Identify the features of Active Server Pages (ASP). Identify the features of ASP applications. Set up ASP services on a Web server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP  more...

Visual InterDev 6 0 Accessing Remote Data ...ourses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: ActiveX Data Objects (ADO) Duration: 1 - 2 Hour(s) Identify the components of Universal Data Access. Match the Microsoft Data Access Components with their functions. Match the ActiveX Data Objects (ADO) with their functions. Write the code to establish a database connection  more...

Visual InterDev 6 0 Implementing Server Technologies ...ourses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item in the MTS Explorer interface that is used to view specific  more...

Frontpage 2000 Proficient User ...ndows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of a Web. Identify the purpose of the Web server. Identify the features of FrontPage 2000. Identify the FrontPage 2000 interface elements. Customize the FrontPage  more...

Frontpage 2000 Expert User ...ndows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an existing Web from a file and a URL. Modify HTML tags and verify results using Reveal Tags. Insert HTML tags into a page in HTML view. Add pages to a Web in Navigation view.  more...

NetWare 5 Administration - Part 1 ..., CNE, Certification. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: NetWare 5 and Novell Directory Services (NDS) Duration: 1 - 2 Hour(s) Identify the basic hardware components of a network. Identify the responsibilities of the network administrator in setting up network services. Identify the responsibilities of a network administrator in  more...

NetWare 5 Administration - Part 2 ...eries (course 82301). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Distributed Print Services (NDPS) Duration: 3 - 4 Hour(s) Identify the characteristics of network printing that uses NDPS. Match the NDPS components with their functions. Distinguish between the characteristics of public access printers and controlled access printers.  more...

NetWare 5 Administration - Part 3 ...s (courses 82301-02). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing File System Security Duration: 2 - 3 Hour(s) Describe the various directory and file rights required to perform a specific task. Match the directory and file rights with their descriptions. Identify the set of rights required to accomplish a given task. Identify the  more...

NetWare 5 Administration - Part 4 ...s (courses 82301-03). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Z.E.N. Works: Distributing and Managing Applications Duration: 3 - 4 Hour(s) Identify the benefits of Z.E.N. works to manage workstations. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network  more...

NetWare 5 Administration - Part 5 ...s (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search  more...

NetWare 5 Advanced Administration - Part 1 ... to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the available protocols and when each can be used. Identify the tasks to prepare an existing NetWare server for an in-place upgrade to NetWare 5.  more...

NetWare 5 Advanced Administration - Part 2 ... to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print queue object. Perform the steps to create a printer object. Perform the steps to create a print server object. Perform the steps to set  more...

NetWare 5 Advanced Administration - Part 3 ... to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup process. Identify the types of backup strategies. Match time requiremets for completing a backup job with the backup job type.  more...

NetWare 5 Advanced Administration - Part 4 ... to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack Server. Identify the changes made to a NetWare Server during a FastTrack Server installation. Match the options shown on the Administration Server  more...

NetWare 5 Advanced Administration - Part 5 ... to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the replication and synchronization of changes in the directory. Identify preventive maintenance techniques for the NDS database. Perform the  more...

Lotus Notes R5 Collecting and Organizing Information ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes: An Introduction Duration: 1 - 2 Hour(s) Identify the functions of groupware products. Identify the uses of Lotus Notes R5. Match the primary programs of the Lotus Notes R5 environment with their uses. Identify the features that provide security in Lotus Notes R5. Match the  more...

Lotus Notes R5 Messaging and Working Remotely ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Messaging: Basics Duration: 2 - 3 Hour(s) Open a mail database by using the Databases bookmark folder. Match mail folders and mail views with their contents. Send a mail message. Attach a file to a mail message. Send a bookmark in a mail message. Preview a mail message in the preview  more...

Lotus Notes R5 Calendaring and Scheduling ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Appointments and Alarms Duration: 2 - 3 Hour(s) Identify the uses of the Lotus Notes R5 calendar. Display the Lotus Notes R5 calendar in a specified format. Change the duration of intervals between the time slots on each day. Change the first day of the week. Add an  more...

Lotus Notes R5 Managing and Sharing Information ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view.  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...g a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Logical Models Duration: 2 - 3 Hour(s) Identify the guidelines for selecting a single domain. Identify the guidelines for selecting a domain tree. Identify the guidelines for forest implementation. Identify the steps involved in designing a domain structure. Identify  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...g a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Physical Topology Duration: 2 - 3 Hour(s) Identify the features of the replication process in Active Directory. Identify the features of Active Directory replication partitions. Identify the features of replication within and between sites. Identify the features of connection objects.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...g a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Group Policy Implementation Duration: 1 - 2 Hour(s) Identify the types of Group Policy settings that can be configured. Identify the components of Group Policy objects. Create a Group Policy object. Link an existing Group Policy object to a domain, organizational unit, or site. Identify  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...g a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Installation Services (RIS) Duration: 2 - 3 Hour(s) Identify the benefits of configuration management. Identify the features of configuration management. Identify the method used to deploy Windows 2000 Professional by means of RIS. Identify the technologies used to deploy Windows  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...mentals (course 71006). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to Microsoft Windows NT 4.0 Duration: 2 - 3 Hour(s) Identify the features of Windows NT Server Directory Services Log on to a domain. Match the various Administration Tools provided by Windows NT 4.0 with the tasks performed by each tool. Identify the functions of  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...st course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers Duration: 2 - 3 Hour(s) Sequence the events in the Windows NT printing process. Create a network printer. Configure a network printer. Set the Spool Print Documents So Program Finishes Printing Faster option. Set the Hold Mismatched  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...n of information systems. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing an Upgrade Strategy Duration: 3 - 4 Hour(s) Identify the features and functions of the primary domain controller (PDC) emulator. Identify the features of security principals in a mixed mode environment. Identify the limitations to the major services that run in mixed mode.  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...wo parts of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: IP Packet Filtering Duration: 1 - 2 Hour(s) Identify the concepts of IP packet filtering. Match the filtering fields used in IP packet filtering with their description. Enable IP packet filtering on a Windows NT router. Create input filters. Create local host packet filters.  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...rst part of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: OSPF: An Introduction Duration: 1 - 2 Hour(s) Identify the features of an autonomous system. Identify the features of OSPF. Identify the advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable in a given network type. Sequence the steps that occur in  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...ee parts of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Configuring Demand Dial Routing (DDR) Duration: 1 - 2 Hour(s) Identify the features of DDR. Identify the causes of application errors in DDR. Sequence the steps in the process of the one-way authentication of a Demand Dial router. Sequence the steps in the process of the two-way  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To:  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

Networking Technologies Series TCP IP Concepts Architecture ...n about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP application services with their uses. Identify the advantages of multiple-layered protocols. Match  more...

Networking Technologies Series TCP IP Protocols ...n about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in a IP datagram's passage on the network. Identify the resources that determine the performance of  more...

Networking Technologies Series TCP IP Internetwork Mgt ...n about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the command and responses between the sender and the receiver in Simple Mail Transfer Protocol  more...

SAP R 3 Working with v3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to  more...

SAP R 3 v4 0 MM Warehouse Management Course Overview This course is designed to provide foundation skills for the effective use of R/3 WM (Warehouse Management) for all employees whose duties involve procedures and tasks which exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting.  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center Course Overview The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related  more...

SAP R 3 v4 0 Profit Center Accounting Course Overview The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting  more...

SAP R 3 v3 0 Information Systems within FI ...277: FI General Ledger. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Overview Duration: 2 Hour(s) Describe the purpose and architecture of R/3 information systems: the underlying Database structure. information system(s) logic. Information system(s) topology. Goals and applications of information systems. Potential for use of information  more...

SAP R 3 CO Cost Object Controlling Course Overview This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as  more...

SAP R 3 v4 0 Investment Management - Overview Course Overview This course deals with investment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program  more...

SAP R 3 v4 0 Profitability Analysis - Basics Course Overview The purpose of this course is to provide a thorough understanding of Profitability Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis  more...

SAP R 3 and the Euro Course Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...

SAP R 3 SD Overview and Master Data Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD.  more...

SAP R 3 SD Sales and Shipment Processes Course Overview The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales  more...

SAP R 3 System Management System Administration Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration  more...

SAP R 3 System Management Advanced Administration CCMS ... System Administration. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: The Basis System for Advanced Users Duration: 3 - 4 Hour(s) Software Logistics. R/3 Data. Transport Request. System Change Option. Client Change Option. TMS. Domain Controller. Creating other Systems. Creating Virtual/External Systems. Backup Domain Controller.  more...

SAP R 3 v4 x SD Order Processing ... SD Sales and Shipment. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Sales Order Processing Duration: 2 - 3 Hour(s) Order Entry. Typical Business Transaction. Document Types. Reference to a Quotation. Reference to Several Quotations. Create Contract. Order Header. Data in a Sales Document. Overview and Header Screens. Partners Screen.  more...

SAP R 3 Supply Chain Management Course Overview The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry  more...

PDM and SAP R 3 PDM Introduction Course Overview This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3.  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

Business Intelligence Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...

SAP R 3 PDM Product Development Course Overview This course aims to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished  more...

SAP R 3 MM Purchasing Organization and Master Data Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 FI AR AP Organization Master Records and Posting Course Overview SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...1 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting the Program. Initial Balances Display Screen. Account Balance. Product Sales. Line Items. Displaying the Document. Display Currency. Displaying-Changing Items. Starting the Program.  more...

SAP R 3 v4 x MM Inventory Management ...1 Working with SAP R/3. T otal Learning Time 4 - 8 Hour(s) Course Contents Unit 1: Basic Principles Duration: 1 - 2 Hour(s) Inventory Management. Purpose of Inventory Management. Cooperation between Departments. Goods Receipt for a Purchase Order. Movement Types. Material Master Record. Material Master Record. Maintenance and Areas of Application.  more...

SAP R 3 v4 x Invoice Verification Course Overview Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice  more...

SAP R 3 v4 x FI Payments Course Overview Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective  more...

Working with SAP R 3 v4 x Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Lotus Notes R5 Messaging and Working Remotely ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Messaging: Basics Duration: 2 - 3 Hour(s) Open a mail database by using the Databases bookmark folder. Match mail folders and mail views with their contents. Send a mail message. Attach a file to a mail message. Send a bookmark in a mail message. Preview a mail message in the preview  more...

Lotus Notes R5 Calendaring and Scheduling ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Appointments and Alarms Duration: 2 - 3 Hour(s) Identify the uses of the Lotus Notes R5 calendar. Display the Lotus Notes R5 calendar in a specified format. Change the duration of intervals between the time slots on each day. Change the first day of the week. Add an  more...

Lotus Notes R5 Managing and Sharing Information ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view.  more...

C Programming - Part 1 ... application development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Basics of C Duration: 2 - 3 Hour(s) Sequence the stages in the evolution of C starting from its inception to its standardized form of ANSI version. Sequence the building block elements that form a complete C program. Match the steps of the program development cycle in C with their  more...

C Programming - Part 2 ...or to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Arrays Duration: 1 - 2 Hour(s) Identify the features of an array. Specify the number of valid elements for a displayed one-dimensional array declaration statement. Identify the correct one-dimensional array initialization statement for a specified situation. Specify the statement to  more...

C Programming - Part 3 ...or to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Pointer Management Duration: 1 - 2 Hour(s) Identify the code to allocate memory for the elements of an array of pointers by using the malloc function. Match the expressions to access the elements of an array of pointers with their outputs. Match the arithmetic expressions involving an  more...

C Programming - Part 4 ...or to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Advanced Data Handling Duration: 1 - 2 Hour(s) Identify the code to create self-referential structures. Identify the definition of self-referential structures. Identify the code that represents a nested structure. Identify the code to allocate dynamic memory for a specific situation.  more...

C Programming - Part 1 ...or to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: C++: An Introduction Duration: 1 - 2 Hour(s) Identify the features of the C++ programming language. Identify the benefits of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in  more...

C Programming - Part 2 ...his series, course 13205. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Assignment, Initialization, and Conversion Duration: 2 - 3 Hour(s) Identify the implications of inappropriately using the default assignment operator in a program. Identify the code to override the assignment operator. Write the code to initialize an object of a specified class. Identify  more...

C Programming - Part 3 ... courses 13205 and 13206. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Polymorphism Duration: 2 - 3 Hour(s) Identify the features of the types of polymorphism. Identify the benefits of polymorphism in C++. Identify the characteristics of the different types of binding functions. Identify the entities that can be overloaded. Identify the syntax to overload a  more...

C Programming - Part 4 ...ies, courses 13205-13207. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Exception Handling Duration: 2 - 3 Hour(s) Identify the limitations of the traditional error-handling techniques. Implement the exception mechanism in a specified program by specifying the exception handling keywords. Identify the appropriate method for handling a given multipe exception  more...

C Foundation for Non-C Programmers - Part 1 ...e design and development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Fundamentals of C++ Duration: 2 - 3 Hour(s) Identify the features of C++. Identify the parts of a C++ program. Match the C++ preprocessor directives with their uses. Sequence the steps in the creation of an executable file from a C++ source code file. Match the data types with their  more...

C Foundation for Non-C Programmers - Part 2 ...his series, course 13209. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Classes: Fundamentals Duration: 2 - 3 Hour(s) Match object-oriented programming features with their definitions. Identify a class declaration with the specified private and public data members and functions. Identify the definition of the member function of a class with the specified  more...

Building Cisco Remote Access Networks - Part 2 ...Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Accessing Broadband (1 hour) Identify features of Network Address Translation (NAT). Identify commands for translating an address. Identify steps for Port Address Translation (PAT). Identify commands for configuring dynamic Network Address Translation (NAT). Identify commands for  more...

Building Cisco Remote Access Networks - Part 3 ...Options: US English Total Learning Time: 8 hours Objectives: Unit 1: ISDN Overview (1 hour) Identify commands used to configure an Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) connection. Identify commands used to configure caller identification (ID) screening. Identify features of rate adaption. Identify features of  more...

Data Modeling - Create Basic Models ... development lifecycle. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Relational Data Modeling Duration: 3 Hour(s) Identify the tasks involved in Systems Development. Identify some of the techniques involved in system development. Identify where conceptual modeling fits in a development cycle. Identify where logical modeling fits in  more...

Data Modeling - Develop Depth to Your Models ...g: Create Basic Models. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Adding Complexity to an Entity Relationship (ER) Model Duration: 3 Hour(s) Identify what a hierarchy is. Create a business hierarchy using One : Many relationships. Create a business hierarchy using a recursive relationship. Resolve a M:M recursive relationship to create a BOM  more...

Process and Function Modeling ...evelopment environment. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the techniques used during a system development effort. Identify the uses of process modeling. Identify the benefits of process  more...

Object Analysis Design Requirements Analysis ...t Types (course 60421). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to Object Orientation Duration: 1 - 2 Hour(s) Identify the importance and capabilities of Object Oriented methods. Identify some of the difficulties in system development. Identify the benefits of Object Orientation. Identify how Object Orientation models the real  more...

Object Analysis Design Design Implementation ... to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: From Analysis to Design Duration: 2 - 3 Hour(s) Identify the order in which the principles of Object Oriented Analysis are applied. Identify the deliverables from Object Orientated Analysis. Identify the characteristics of Object Types in a system. Identify the purpose of the  more...

Introduction to Data Warehousing ...g of Oracle technology. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Basic Concepts of Data Warehousing Duration: 2 Hour(s) Identify the characteristics of a data warehouse. Identify the activities that users of a given database environment can perform. Identify the features of an operational data store (ODS). Identify the benefits of a data mart.  more...

Oracle SQL Specifics Retrieving and Formatting Data ...Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational database management system (ORDBMS), Oracle8. Identify how Oracle8 extends the  more...

Oracle SQL Specifics Creating and Managing Database Objects ...ng Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its description. Use the CREATE TABLE statement to create a table. Use the CREATE TABLE statement and an embedded subquery to create a table from rows in another table. Match the data  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Single-Row Subqueries Duration: 2 - 3 Hour(s) Identify the properties of the different types of subqueries. Sequence the steps in the execution of a single-row subquery. Complete a SELECT statement by using a single-row subquery. Complete a SELECT single-row subquery by  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ...nced Select Statements. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: SQL*Plus Duration: 3 Hour(s) Differentiate between SQL and SQL*Plus. Match the SQL*Plus command categories with sample tasks. Write the code to display the column definitions of a given table. Complete the SELECT statement that prompts the user to input a value at run-time by  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...nd Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Performance Duration: 2 - 3 Hour(s) Identify the causes of SQL performance problems. Identify the main system areas that can be addressed with the tuning process. Sequence the steps involved in the tuning methodology. Identify the guidelines to be followed when applying  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...nd Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL and Parsing Duration: 2 - 3 Hour(s) Identify the advantages of using array processing. Enable array processing in SQL*Plus. Identify the advantages of using server-side code. Identify whether a given code uses an explicit or an implicit cursor. Identify the advantage of  more...

Oracle Form Builder Forms Fundamentals ...60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Developer/2000 and Form Builder: An Overview Duration: 3 - 4 Hour(s) Identify the features of Developer/2000. Match the components of Developer/2000 with the tasks that they enable. Identify the common features of Developer/2000 Components. Identify the features of Oracle Toolkit.  more...

Oracle Form Builder Enhancing the User Interface ...er: Forms Fundamentals. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Creating Duration: 2 Hour(s) Identify and create input items. Identify the input item types. Create a check box in the Layout Editor by using the Check Box tool. Convert an existing item into a check box in the Layout Editor by using the Property Palette. Create a list item in  more...

Oracle Form Builder Writing and Debugging Code ...ourses 61211 and 61212. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Runform Messages and Alerts Duration: 2 - 3 Hour(s) Match the communication formats used by Form Builder with their descriptions. Write the code for detecting an error by using built-ins. Write the code to control system messages by using system variables. Write the code to  more...

Oracle Form Builder Managing Module Types ... 61211, 61212, and 61213. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Project Builder Duration: 3 - 4 Hour(s) Identify the benefits of using Project Builder. Match the terms used in Project Builder with their definitions. Create a connection in Project Builder by using the pop-up menu. Create an empty standalone project using the Project Wizard. Add files  more...

Oracle Form Builder Handling Multiple Object Relationships ... 61212, 61213, and 61214. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Key Triggers and Mouse Events Duration: 2 Hour(s) Create a Key trigger in a form module by using PL/SQL Editor. Identify the rules for defining Key triggers. Match the types of key triggers with their descriptions. Identify the functions of key triggers in a form module. Type in the  more...

Oracle Form Builder Including Reusable Oracle Components ...61213, 61214 and 61215. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Additional Data Sources Duration: 2 Hour(s) Identify the types of data sources used for performing database operations on data blocks. Base a data block on a FROM clause query by using the Property Palette. Write the code to base a data block on a stored procedure that returns a Ref  more...

Oracle Report Builder Report Fundamentals ..., 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5 - 2 Hour(s) Identify the feature of Developer/2000 Match the components of Developer/2000 with the tasks that they enable. Invoke Report Builder by using the Project Builder. Identify the common features of Developer/2000 components. Identify  more...

Oracle Report Builder Enhancing Reports ...his series, course 61221. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Enhancing a Report - Data Model Duration: 1 - 2 Hour(s) Match the Data Model objects with their characteristics. Identify the advantages of modifying the properties of a query statement. Change the structure of a group in the Object Navigator. Update the layout of a report using the  more...

Oracle Report Builder Controlling Reports ... courses 61221 and 61222. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing Report Templates Duration: 1.5 - 2 Hour(s) Match regions of a report template with their purpose. Customize the template margin. Customize the template body. Sequence the steps to register a customized template. Sequence the steps to add a template image. Unit 2: Creating  more...

Oracle8 Database Administration - Manage an Instance ...60111, 60112 and 60113. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the tasks of a database administrator. Match the terms associated with establishing a database connection with their descriptions. Identify the characteristics of a user process. Identify the characteristics of a  more...

Oracle8 Database Administration - Create Databases ...n series, course 61311. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1 - Creating a Database: Procedure Duration: 1 - 2 Hour(s) Identify the guidelines for creating an OFA structure. Match the ORACLE_HOME subdirectories with their contents. Identify the factors to be considered when creating a database. Identify the requirements for creating a  more...

Oracle8 Database Administration - Manage Storage Structures ...ourses 61311 and 61312. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Storage Structures Duration: 1 - 2 Hour(s) Identify the correct order of the components of the storage hierarchy. Match the types of data segments with their features. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema  more...

Oracle8 Performance Tuning Strategies and Techniques ... (courses 61311-61315). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Performance Tuning Methodology Duration: 1.5 - 2 Hour(s) List the different roles associated with the tuning process. List examples of measurable tuning goals. Define the steps associated with the tuning process. Unit 2: Oracle Alert and Trace Files Duration: 1.5 -  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ... series (course 61331). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Tuning SQL Duration: 1.5 - 2 Hour(s) Identify the characteristics of a star query. Sequence the steps of a hash join process when a hash join is built. Use the EXPLAIN PLAN statement to explain the plan for a query. Perform the procedure to set trace up at the session level to  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

Oracle Form Builder R6 Forms Fundamentals ...base Programming (60131). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Developer: Form Builder Duration: 2 - 3 Hour(s) Identify the features of Oracle Developer. Match the components of Oracle Developer with the tasks that they enable. Identify the common features of Oracle Developer Builder Components. Identify the features of Oracle Toolkit.  more...

Oracle Form Builder R6 Enhancing the User Interface ...rms Fundamentals (62211). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Items: Creating Duration: 1.5 - 2 Hour(s) Identify input item types. Identify non-input item types. Create a check box in the Layout Editor by using the Check Box tool. Convert an existing item into a check box by using the Property Palette. Create a list item in the Layout Editor by  more...

Oracle Form Builder R6 Writing and Debugging Code ...e User Interface (62212). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Runform Messages and Alerts Duration: 1 - 2 Hour(s) Match the communication formats used by Form Builder with their descriptions. Write the code for detecting an error by using built-ins. Write the code to control system messages by using system variables. Write the code to explicitly  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...d Debugging Code (62213). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Menu Module: Creating Duration: 3 - 4 Hour(s) Match each component of the menu module with its function. Match each component of the Menu Editor with its function. Create a Menu Module by using the Menu Editor. Match each Menu Module property with its function. Match each menu item  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...and Menu Modules (62214). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Key Triggers and Mouse Events Duration: 1 - 2 Hour(s) Match the types of Key triggers with their descriptions. Identify the uses of Key triggers in a form module. Identify the rules for defining Key triggers. Create a Key trigger in a form module by using the PL/SQL Editor. Associate a  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...Programmatically (62215). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Additional Data Sources Duration: 1 - 2 Hour(s) Identify the types of data sources used for data blocks. Base a data block on a FROM clause query. Create a data block based on a stored procedure that returns a REF cursor by using the Data Block Wizard. Create a data block based on the  more...

Oracle Reports R6 Report Fundamentals ...ogramming (course 60131). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Developer Report Builder Duration: 1.5 - 2 Hour(s) Match the components of Oracle Developer with the tasks that they enable. Select the common features of Oracle Developer components. Identify the features of Oracle Toolkit and Oracle multimedia. Identify the options of the Oracle  more...

Oracle Reports R6 Enhance Reports ...damentals (course 62221). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Data Model Duration: 1 - 2 Hour(s) Match the Data Model objects with their characteristics. Change the structure of a group using the Data Wizard. Identify the methods of ordering data in a group. Create a group filter by using the Property Palette dialog box. Add new data to a report by  more...

Oracle Reports R6 Control Reports ...g Reports (course 62222). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing Report Templates Duration: 1 Hour(s) Match the regions of a report template with their uses. Customize the template margin. Customize the template body. Sequence the steps to register a customized template. Sequence the steps to add a template image in the template directory.  more...

Windows NT 4 0 User Fundamentals Course Overview This multimedia self-paced learning course will instruct you on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to  more...

Windows 2000 Professional User Fundamentals ...e equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Desktop Duration: 1.5 - 2 Hour(s) Identify the features of Windows 2000. Log on to a Windows 2000 computer on the network, given a scenario. Match Windows 2000 desktop components with their functions. Match the Start menu commands with their functions. Access  more...

Windows 2000 Professional Advanced User ...e equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000: Basic Features Duration: 2 - 3 Hour(s) Identify the Control Panel icon that enables you to perform a specified function. Match the accessibility options available in Control Panel with their functions. Change the folder settings by using Control Panel. Add a printer  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...1411, 71412 and 71413). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to TCP/IP Duration: 1 - 2 Hour(s) Identify the milestones in the history of TCP/IP. Identify the advantages of adding Microsoft TCP/IP to a Windows NT configuration. Identify the definitions and responsibilites of the Internet Society and Internet Architecture Board  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ... course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing IP Routing Duration: 1.5 - 2 Hour(s) Identify the process of IP routing. Identify the features of static IP routing. Identify the features of dynamic IP routing. Identify the features of Routing Information Protocol. Identify the limitations of Routing Information  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Name System Implementation Duration: 1 - 2 Hour(s) Install the DNS Server service on a Wndows NT Server. Identify the features of DNS zones. Set up a primary zone on a primary DNS Server. Add a resource for a zone. Match the NSLOOKUP command options with their purposes.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Administering a WINS Environment Duration: 1 - 2 Hour(s) Configure a WINS server to automatically remove obsolete entries from the WINS database. Match the advanced WINS server configuration options with their actions. Delete a WINS server from the WINS database. Identify the  more...

Word 2000 Fundamentals ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Basics of Word 2000 Duration: 1 - 2 Hour(s) Start Word 2000. Identify the different parts of the Word 2000 interface. Create a document from the default template. Create a document from a specific template. Create a document by using a wizard. Insert text in a document. Match the text  more...

Word 2000 Proficient User ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Enhancing a Document Duration: 2 - 3 Hour(s) Insert a header and footer. Manipulate the page numbers in a document. Insert the date and time into a document. Replace existing document formats with customized formats. Replace a special character. Apply paragraph and section shading in a  more...

Word 2000 Expert User ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Advanced Text and Document Handling Duration: 2 - 3 Hour(s) Modify the display of bullets. Apply the text flow options. Insert footnotes and endnotes to a document. Format the first page of a document differently from the subsequent pages. Set AutoCorrect exceptions. Protect a document  more...

Excel 2000 Fundamentals ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started Duration: 2 - 3 Hour(s) Start Microsoft Excel 2000. Identify the different parts of the Excel 2000 interface. Identify the new features in Excel 2000. Create a new workbook. Match the various components of the Save As dialog box with their respective functions. Save a  more...

Excel 2000 Proficient User ...damentals (Course 72030). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Display Properties Duration: 1.5 - 2 Hour(s) Customize the display of a toolbar. Create a new toolbar. Modify a toolbar. Delete a custom toolbar. Apply built-in number formats in a worksheet. Create a custom number format in a worksheet. Add a comment to a cell in a worksheet.  more...

Excel 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To:  more...

PowerPoint 2000 Proficient User ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: PowerPoint Interface Duration: 1.5 - 2 Hour(s) Open an existing presentation. Match the menu titles on the menu bar with the tasks they enable you to perform. Match the PowerPoint toolbars with the tasks that they enable you to perform. Navigate between the different views by using the  more...

PowerPoint 2000 Expert User ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Charts Duration: 1.5 - 2 Hour(s) Create a slide containing a chart. Add a chart to an open slide. Plot a data series on a chart. Change the type of a chart. Change the options of a chart. Change the 3-D view of a chart. Unit 2: Working with Organization Charts  more...

Office 2000 - Web Integration ...PowerPoint, and Access. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating Web Documents in Office 2000 Duration: 2 - 3 Hour(s) Identify the Office 2000 features that enable Web page viewing and browsing. Identify the features of Office 2000 that allow you to create Web pages. Identify the functions of Web Folders in Office 2000. Identify the  more...

SQL Server 7 0 System Administration - Part 5 ...courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Replication Basics Duration: 2 - 3 Hour(s) Identify the benefits of distributed data. Identify important considerations in data distribution. Match the distributed data method with its attribute. Identify the dynamic of the Publisher-Subscriber relationship. Choose the  more...

SQL Server 7 0 - Implementing a Database - Part 1 ...se Series 72470 - 72474). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Server Fundamentals Duration: 2 - 3 Hour(s) Select the operating systems that are used to create and execute applications using SQL Server. Identify the components of Windows NT that integrate with SQL Server 7.0. Match the Microsoft BackOffice applications with their descriptions.  more...

SQL Server 7 0 - Implementing a Database - Part 2 ...st course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Data Integrity Duration: 3 - 4 Hour(s) Select the appropriate method of denormalization. Match the type of data integrity with its correct definition. Identify the methods of enforcing data integrity. Match each type of data integrity with its constraint method. Identify the  more...

SQL Server 7 0 System Administration - Part 1 ...e equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Server Introduction Duration: 2 - 3 Hour(s) Identify the main attributes of SQL Server. Identify the administrative improvements of SQL Server 7.0. Identify the BackOffice applications that SQL Server uses via integration. Match the SQL Server Service to its characteristic.  more...

SQL Server 7 0 System Administration - Part 2 ... course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Security Duration: 2 - 3 Hour(s) Identify the elements of Windows NT Authentication. Identify the benefits of SQL Server Authentication. Sequence the steps to implement server authentication using Enterprise Manager. Perform the steps for setting Mixed Mode authentication  more...

SQL Server 7 0 System Administration - Part 3 ...courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Backup Concepts Duration: 2 - 3 Hour(s) Match the backup type with its features. Identify the fixed roles with permission to perform backups. Identify the circumstances that make system database backup necessary. Identify the situations in which Transact-SQL must be used to  more...

SQL Server 7 0 System Administration - Part 4 ...courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Automating Administrative Tasks Duration: 2 - 3 Hour(s) Select the reasons for automating SQL Server maintenance tasks. Identify SQL Server automation components. Identify the components of automated administrative tasks. Identify tasks to be completed in preparation for  more...

SQL Server 7 0 - Implementing a Database - Part 3 ...o courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Querying Multiple Tables Duration: 3 - 4 Hour(s) Select the primary properties of a SELECT statement. Select the uses for a join. Perform the steps to combine tables. Perform the steps to combine table data. Select the statement that combines table data. Perform the steps to combine  more...

SQL Server 7 0 - Implementing a Database - Part 4 ...e courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Summarizing Data Duration: 2 - 3 Hour(s) Match each aggregate function with its description. Select the ways aggregate functions handle null values. Select statements to use with the GROUP BY clause on columns. Select statements to use with the GROUP BY clause on expressions. Select when  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...r courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Stored Procedures Duration: 2 - 3 Hour(s) Match the type of stored procedure with its definition. Sequence the steps of the initial processing of stored procedures. Select the characteristics of subsequent stored procedure processing. Select the advantages of stored  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...se Series 71435-71438). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introducing IIS 4.0 Duration: 1 - 2 Hour(s) Identify the benefits of IIS 4.0. Match the components of IIS 4.0 with the type of support they provide to clients. Match the HTTP 1.1 features of IIS 4.0 with the tasks that they enable on the server. Match the services that enable an  more...

Site Server 3 0 Implementation - Part 1 ...ave equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started With Site Server 3.0 Duration: 2 - 3 Hour(s) Match the Microsoft BackOffice products with their functions in the Site Server 3.0 platform. Identify the minimum hardware and software requirements for installing Site Server 3.0. Select the best database system. Identify  more...

Site Server 3 0 Implementation - Part 2 ...st course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Searching for Content Duration: 3 - 4 Hour(s) Identify the functions of Search. Match the types of crawls with their descriptions. Identify system host configurations for a given scenario. Identify the options for configuring a Search system crawl. Identify the types of accounts used to  more...

Site Server 3 0 Implementation - Part 3 ...o courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Channel and Multicaster Servers Duration: 2 - 3 Hour(s) Identify items that can be delivered through channels to an end user. Match channel-gathering methods with the content they gather. Match delivery options with their descriptions. Perform the steps to create an Active Channel  more...

Visual InterDev 6 0 Planning a Web Application ...ft Visual InterDev 6.0. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Web Site Planning Duration: 2 - 3 Hour(s) Identify the features of Web-based architecture. Match the database models with their advantages. Match the Microsoft client products that are used to build and deploy Web solutions with their features. Match the Microsoft server products  more...

Visual InterDev 6 0 Building Web Sites and Pages ...t course in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Visual InterDev - An Introduction Duration: 2 - 3 Hour(s) Match the key components of the Project Explorer window with their descriptions. Identify the uses of the different views in the HTML Editor Window. Install FrontPage server extensions. Sequence the stages to deploy a Web  more...

Visual InterDev 6 0 Active Server Pages and Data Access ... courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Identify the features of Active Server Pages (ASP). Identify the features of ASP applications. Set up ASP services on a Web server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP  more...

Visual InterDev 6 0 Accessing Remote Data ... courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ActiveX Data Objects (ADO) Duration: 1 - 2 Hour(s) Identify the components of Universal Data Access. Match the Microsoft Data Access Components with their functions. Match the ActiveX Data Objects (ADO) with their functions. Write the code to establish a database connection with a  more...