Instructor Led 9am Training in Malaysia

Neuro-Semantics NLP Practitioner Certification Training ... a And much much morea a Module Duration: 6 days (9am a 6pm) Methodology: Group Demonstration, Simulated Games, Presentations, Brainstorming, Role Plays, Visualization & Kinesthetic Exercise Target Audience: Human Resources Professionals, Managers, Sales Professionals, Trainers, Coaches, Entrepreneurs & Business Leaders The NS-NLP Practitioner Certification Program is an  more...

Manage Costing Budgeting Effectively 6 Sep 2012 ...sions. Course Details Course Date 26 Apr 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 4/ 4/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials a I have gained  more...

Effective Accounts Receivable Management 4 Dec 2012 ...lection. Course Details Course Date 4 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 ...tes. Course Details Course Date 5 & 6 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the  more...

Effective Email Writing 7 Dec 2012 ... emails. Course Details Course Date 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...t. Course Details Course Date 11 & 12 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 20/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...rkplace. Course Details Course Date 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 .... Course Details Course Date 22 & 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 11/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...s. Course Details Course Date 28 & 29 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...gularly. Course Details Course Date 2 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 10/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...k. Course Details Course Date 15 & 16 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 10/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...English. Course Details Course Date 30 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 11/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm ...sionals. Course Details Course Date 20 Nov 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better  more...

Time Management Skills 1 Nov 2012 ...nd work. Course Details Course Date 1 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 ... people. Course Details Course Date 28 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use  more...

The Employment Act 22 23 Nov 2012 ...e. Course Details Course Date 22 & 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ...ors. Course Details Course Date 8 & 9 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...tomers. Course Details Course Date 11 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 9/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 ...eports. Course Details Course Date 31 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind  more...

Effective Email Writing 2 Oct 2012 ... emails. Course Details Course Date 2 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 9/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...ent. Course Details Course Date 4 & 5 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the  more...

Effective Event Management 23 24 Oct 2012 ...ts. Course Details Course Date 23 & 24 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 ...rmance. Course Details Course Date 10 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 9/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ...s. Course Details Course Date 16 & 17 Oct 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 9/2012 Fee Per Participant S$524. 30 (Early Bird) S$588. 50 (Normal) S$481. 50 (Member) Fee is inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 ...ppraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/2012 Fee Per Participant S$342. 40 (Early Bird) S$406. 60 (Normal) S$299. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ...t goals. Course Details Course Date 2 Oct 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 11/ 9/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 .... Course Details Course Date 18 & 19 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on  more...

Effective Accounts Receivable Management 18 Sep 2012 ...ection. Course Details Course Date 18 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 8/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

How to Engage in a Positive Performance Appraisal Discussion 27 Sep 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Essential Skills for Managers 18 19 Sep 2012 ...kills. Course Details Course Date 18 & 19 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 9/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind  more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...ir work. Course Details Course Date 26 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 9/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge  more...

Result-Oriented Writing 28 Sep 2012 ...tomers. Course Details Course Date 28 Sep 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...s. Course Details Course Date 25 & 26 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ...one. Course Details Course Date 4 & 5 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 8/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained a greater  more...

Setting Up a Training and Development Process 20 21 Sep 2012 ...e. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 4/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 ...n. Course Details Course Date 13 & 14 Sep 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 8/ 2012 Fee Per Participdant S$727. 60 (Early Bird) S$791. 80 (Normal) S$684. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Value Inclusion Fully implementable template, policies and procedures in CD ROM format  more...

The Employment Act 6 7 Sep 2012 ...ace. Course Details Course Date 6 & 7 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ 8/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-ApprovedYes Trainer Mr Gerard Chan Testimonials "I feel more confident about the  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 .... Course Details Course Date 29 & 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...ularly. Course Details Course Date 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and  more...

Effective Minutes Writing 1 2 Aug 2012 ...tes. Course Details Course Date 1 & 2 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ...ork. Course Details Course Date 7 & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 ...t. Course Details Course Date 28 & 29 Aug 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 7/ 8/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to take with me  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm ...ionals. Course Details Course Date 23 Aug 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 ...people. Course Details Course Date 15 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 7/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...rkplace. Course Details Course Date 3 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 7/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...stomers. Course Details Course Date 13 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 21/ 6/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 ...mails. Course Details Course Date 27 July 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 7/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...t. Course Details Course Date 19 & 20 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 27/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 ...nd work. Course Details Course Date 6 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques  more...

Coaching for Peak Performance 11 July 2012 ...rmance. Course Details Course Date 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 ...etc. Course Details Course Date 3 & 4 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 6/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained very deep insight as  more...

The Employment Act 26 27 July 2012 ...e. Course Details Course Date 26 & 27 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the  more...

Effective Cash Flow Management 28 June 2012 ...isions. Course Details Course Date 28 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 6/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "Now I can prepare a better  more...

Effective Accounts Receivable Management 21 June 2012 ...ection. Course Details Course Date 21 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 30/ 5/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ... Course Details Course Date 31 May & 1 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 ...reports. Course Details Course Date 20 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind  more...

Result-Oriented Writing 13 June 2012 ...tomers. Course Details Course Date 13 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the  more...

Essential Writing Skills for the Workplace 7 8 June 2012 ...ork. Course Details Course Date 7 & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped  more...

Effective Event Management 26 27 June 2012 ...ts. Course Details Course Date 26 & 27 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and  more...

How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 ...ppraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/ 2012 Fee Per Participant S$342. 40 (Early Bird) S$406. 60 (Normal) S$299. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a  more...

Finance for Non-Financial Professionals 29 30 May 2012 .... Course Details Course Date 29 & 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ...nt goals. Course Details Course Date 7 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 17/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new  more...

Effective Administration of Salary and Payroll 5 6 June 2012 ...ors. Course Details Course Date 5 & 6 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 5/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on  more...

Financial Statements Made Easy 31 May 2012 ...isions. Course Details Course Date 31 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 10/ 5/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "This programme has shortened  more...

Working with Different Personalities 23 May 2012 ...people. Course Details Course Date 23 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...gularly. Course Details Course Date 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and  more...

Effective Email Writing 30 May 2012 ... emails. Course Details Course Date 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...nglish. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of  more...

Practical Skills for Administrative Professionals 9 May 2012 ...eir work. Course Details Course Date 9 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on  more...

Essential Skills for Managers 24 25 May 2012 ...ls. Course Details Course Date 24 & 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ...ss. Course Details Course Date 22 & 23 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$524. 30 (Early Bird) S$588. 50 (Normal) S$481. 50 (Member) Fee is inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a better  more...

Setting Up a Training and Development Process 17 18 May 2012 ...e. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 4/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up  more...

The Employment Act (10 11 May 2012) ...e. Course Details Course Date 10 & 11 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 4/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the  more...

Understanding the Malaysia Employment Act 17 18 May 2012 The Malaysia Employment Act, enacted in 1955, is the principal labour legislation relating to employee relations. However, this Act is not easy to understand and employers, employees and their respective organisations have had difficulty in obtaining clarification on this law from the related government agencies and others. In view of this, many employers fall foul of the law in implementing  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...lace. Course Details Course Date 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about  more...

Setting KPIs Goals for Effective Job Performance ...orkshop Schedule and Fee Course Date 16 Feb 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 26/ 1/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. Trainer Mr William Thien Participants' Comments "I have gained greater clarity on how  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll ...op Schedule and Fee Course Date 16 & 17 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 1/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea-breaks. Trainer Mr Jimmy Toh Participants' Comments "I have gained in-depth information on payroll  more...

HR Policies and Procedure Toolkit ...op Schedule and Fee Course Date 21 & 22 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 1/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Trainer Mr Gerard Chan Participants' Comments "I have gained an understanding of the various  more...