Online No Matter What eLearning

Bloodborne Pathogen Awarenss Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Documenting Discipline Documenting Discipline Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or  more...

Conflicts of Interest in the Workplace Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...

Preventing Fraud Abuse Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...

Sarbanes-Oxley What You Need to Know Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

Business Writing Know Your Readers and Your Purpose Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...

Bridge the Expectations Gap Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Delegation Essentials The Delegation Process Delegation Essentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,  more...

Customer Driven Process Improvement Identifying Customer Needs Customer Driven Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any  more...

Writing for Technical Professionals Preparation Planning Writing for Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

The Power of being Different This course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Comprehensive Leadership Training The course deliberates on what comprises effective leadership. The course looks at Leadership from different conceptual perspectives giving it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of  more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Business Intelligence Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Emotions Mindsets and Coaching What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...