Instructor Led A Positive Impression Training

Sales Support Training Your customers are most strongly influenced by the people they meet from your company. As such, your companya ™s image is in the hands of anybody from your company who has customer contact. This course will show your non-sales personnel their role in building business. Delegates will learn how their behaviour can affect your relationship with a particular customer, how to spot danger signals  more...

Youre Hired Now What Congratulations. You landed a new job. Whether it's your first or your twenty-first position, making a positive impression on the first day is vital. In this workshop, we'll explore ways you can impress, shine, and succeed on your first day on the job. Craft a professional image from the minute you walk through the door. It's not as difficult as you may think.  more...

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into  more...

customer services Course Description Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Performance-Based Objectives Recognize the importance of  more...

Assertiveness and Self-Confidence Duration: 2 days Description and Learning Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and  more...

Competency Based Selling This program will introduce to participants the key competencies each and every sales person need to master in order to be able to generate sales and achieve progress in his career through a 2 days full of activity, practice, games, workshops, and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling  more...

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you,  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the  more...

The Winner's Image This seminar has been a huge breakthrough for people of all walks of life who wanted to take huge steps in advancing their current "position". Being a winner is never and accident. Winning comes about by design, determination, and positive action. This program gives you the complete plan for growing The Winner s Image that will help you design and live ANY lifestyle you choose. This course is for  more...

Creating Winner in You Course Contents: 1. Recognize Yourself: Setting smart goals to stay ahead in the competition. 2. Communication Skills: The art of getting things done by converting fear into passion. 3. Presentation Skills: Create relevant & exciting presentation. Deliver your presentation with confidence. 4. The Art of Leadership: (Learning to Lead) Keys to become  more...

Brilliant customer service a Brilliant customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills,  more...

Communication Training Communication Training - Chicago Communication Training Courses 1. Effective Business Communication (1 day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie  more...