Lessons on Ability DVD

THE PLATINUM RULE: Powerful People Skills for Building Long Term Relationships (Tony Alessandra) In this powerful, practical and entertaining session, you ll learn dozens of ideas for dealing more effectively with anybody and everybody you meet. You ll discover the best ways of building rapport, how to break the ice with strangers, how to quickly and accurately size people up, how to adapt your style to make the other person feel more comfortable, and a whole lot more. Once you understand and more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) ...ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic program more...