Online Ability eLearning Training

QC Tools - Scatter Diagrams This is another course in a series of eight courses on the seven basic tools of quality as defined by Ishikawa. The scatter diagram is a tool to graphically represent the relationship between two variables. It relies on the human brain's amazing ability to recognize patterns. This diagram can be used to determine correlation between the two variables plotted. more...

The Beginning Teacher What Does it Mean Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession. more...

Business In Sight Series: Account Ability ...Ability helps non-financial managers, consultants and professionals develop a key business skill, - the ability to read and interpret a company's financial statements. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller more...

Colt and Winchester Case Study 4: Accounting for Competitors ...the relevance of competitor activity to an organisation's ability to grow and develop a competitive advantage. The course covers: The deficiencies of traditional information systems in monitoring competitor activities Identifying who competition are and what strategies they're pursuing Sources of information on competitors What information on competitors should be collected. Throughout more...

Assertivness Skills Series: What is Assertiveness ...ability to communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, more...

Account Ability Series: Main Features ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Ability Series: Growth ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Ability Series: Profitability ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Abiity Series: Liquidity ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Ability Series: Investment ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Abiltiy Series: Finance ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

Account Ability Series: Conclusion ...rpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a more...

KAZ (Keyboard AZ) Typing Tutor ...n touch typing skills? The user s natural dexterity and ability to react to word association is used to transfer skills and ensure they are retained Five basic reaction principles are used to ensure the user reacts and interacts with the keyboard efficiently Interactive tasks are fun and engaging, allowing the user to assimilate new typing skills quickly without the use of boring more...

Oracle Applications Release 11i: Workflow - Part 1 Oracle Applications Release 11i: Workflow - Part 1 course introduces the learner to the architecture and advanced notification components of Oracle Workflow 2.5. In this course, the learner will gain an insight into the use of Workflow in business processes and methods for planning and creating a Workflow process. Oracle Workflow gives end users and technical personnel the ability to automate and more...

Oracle Applications Release 11i: FlexFields ...ive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of FlexFields and more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 2: Remote Access This is the second course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and more...

JDBC Application Development Part 4: The 2.0 Core and Optional APIs This final course in the series teaches how to use the new features in the JDBC 2.0 core API. It also covers using the optional API, which includes the ability to connect to a database with datasource objects that work with JNDI, and using rowsets. more...

Framing the Problem When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...

Planning Your Field Sales Approach ... of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included more...

Applying Your Field Sales Approach ...quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions more...

Sales Negotiations Fundamentals of Negotiation ...repare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and existing business relationships. Additionally, you will learn how to prepare a strong foundation by exploring specific more...

Sales Negotiations Negotiation Strategies In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when more...

Assessing Customer Behavior ...al can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques that help make the experience a positive one for both the more...

Technical Support Agent Skills Simulation ...ations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and generators. This simulation is based on the SkillSoft series more...

Internal Customer Service Conflict and Complaints Simulation ...ice. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints Simulation comprises four scenarios and is based on the SkillSoft series "Internal Customer Service." Throughout the simulation links are provided to t Managers, supervisors, more...

Identifying Your Customer s Expectations ... generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe more...

Using Surveys to Measure Customer Satisfaction ... feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being more...

Succeeding Through Teamwork Tune Into Team Communication This course helps learners enhance team communications by strengthening their own listening skills and ability to interpret non-verbal messages. Professionals who want to work more effectively with others to achieve shared goals. more...

Evaluating Internal Assignments ... performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you to review internal consulting projects, complete successful handoffs, and identify improvement opportunities to "kick start" your personal development. Anyone with some more...

Evaluation and Review ... performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal more...

Diagnosing and Planning ...ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a more...

Internal Consulting Skills ...t your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and more...

Critical Thinking Skills for Managing ... offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical thinking processes are broken down into discreet stages more...

Personal Accountability Working for Your Inner Boss Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...

Goals and Goal Setting Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet more...

Business Professionalism Simulation ...es, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills necessary for increasing personal accountability and business professionalism. Over the course of the simulation, participants will practice personal development skills, encompassing the objectives of taking initiative, collaborating more...

Enhancing Your Listening Skills ...sten very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews, business meetings, and negotiations. People at all levels of an more...

Giving Feedback A Manager s Guide ...r staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it more...

Effective Use of Feedback for Teams Simulation ...ontinues to perform at peak level. As a team leader, your ability to give and receive feedback will seriously impact the effectiveness and success of your team. Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate, your efforts to manage your team could flounder. The Effective Use of Feedback for Teams Simulation will provide you more...

Optimizing Email at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in more...

Emotional Intelligence at Work What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and more...

Preparing an Effective Internal Business Case Simulation For the purposes of this simulation, you are a senior product line manager of women's apparel for Zenith Athletics a national manufacturer of athletic gear and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the more...

The Process of Interpersonal Communications ...cularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal more...

Managing Managers ...e bottom line. Successful managers must not only have the ability to continuously drive their managers to respond to change and stay ahead of the learning curve, they must also cope with any performance impediments, execute strategy, and deliver results. The target is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest more...

Coach with Confidence Simulation ...on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director, Michael, asks you to be a member of a new, interdisciplinary team to design a new, luxury candy for the mass market. This team is compr This simulation is for anyone who has a role in improving the performance of his or her more...

PrimeDiversity Management Corporate Diversity Drivers This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own. more...

Communicating a Shared Vision If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and more...

Effective Hiring and Interviewing Skills Simulation ...iewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Interviewing Skills Simulation comprises five scenarios and is based on the SkillSoft series "Effective Hiring and Interviewing Skills." Throughout the simulation, links are provided to the following SkillSoft more...

Analyzing Cash Flow Statements ... statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In more...

Communication Skills and Project Management ...ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor more...

Introduction to UNIX ...gether. It also discusses the UNIX operating system's ability to support more than one user and to do more than one thing at a time. The following tasks are covered; logging in, logging off, running programs, creating files, setting the terminal type, changing or assigning a password, and communicating with other users. The student will also be introduced to how the system organizes more...

Cisco ISCW 1 0 Network Connectivity To recognize Cisco architectural framework models and network requirements, and how remote connections are established Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Configuring the CPE and Verifying Broadband ADSL To configure a network of hosts over a bridging DSL CPE access device to an aggregate router and verify broadband ADSL configurations for Layer 1 and Layer 2 Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Frame Mode MPLS Implementation To recognize the MPLS architecture and functionality, configure frame mode MPLS on IOS routers, and distinguish between MPLS VPN and traditional VPN operation Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 IPSec VPNs To recognize how IPSec VPNs operate and configure a site-to-site IPsec VPN Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 IPSec VPN Configuration To implement IPSec site-to-site VPNs using SDM and GRE tunnels, and provide high-availability VPNs using backup interfaces Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Configuring Cisco Easy VPN To recognize the components and operation of Cisco Easy VPN, and configure Easy VPN Server and the VPN client for Easy VPN Remote access Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Mitigating Network Attacks and Disabling Unused Services To recognize the Cisco Self-Defending Network strategy, secure enterprise networks from various attacks, and disable unnecessary network services Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Securing Routers Administrative Access and Access Lists To secure Cisco routers by protecting the router administrative interface using password features and role-based CLI, and recognize how to mitigate network threats and attacks by using ACLs to filter traffic Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and more...

Cisco ISCW 1 0 IOS Firewalls and IOS IPS To secure enterprise networks by implementing Cisco IOS Firewalls and Cisco IOS IPS using CLI and SDM Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

Cisco ISCW 1 0 Securing Management Features and AAA To recognize the features of secure management and reporting, and securely implement them, and configure and troubleshoot AAA on a Cisco systems router Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes more...

RDBMS Concepts ...ability to acquire timely and accurate data about its operations, to manage this data effectively, and to use this data for analyzing its requirements and controlling its activities. Since the volume of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed effectively using database management more...

Fall Protection Awareness ...rovide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize common workplace fall hazards describe fall protection techniques used in general industry identify fall protection equipment and limitations more...

Heat and Cold Exposure Management HAZWOPER ...lness identify individual factors that affect the body's ability to withstand hot temperatures specify steps to avoid or reduce heat-related illness specify conditions and injuries that can result from exposure to cold temperatures specify first aid measures for frostbite and hypothermia identify individual factors that affect the body's ability to withstand cold temperatures recognize more...

Structuring Editing Saving and Opening Documents in Word 2007 ...ew feature of Word 2007 demonstrated in the course is the ability to save a document in PDF or XPS format, in addition to being able to save as a web page. The course also explains how to save documents so that they can be viewed in previous versions of Word. Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2007; end-users seeking to obtain Microsoft more...

IP Routing ... sophisticated path selection. Each protocol provides the ability to route packets through the network but they approach the process differently. The steps used to configure each routing protocol are introduced along with hands-on activities for you to perform. The final lesson in Module 3 contains information about the process of calculating variable length subnet masks (VLSM) as well as route more...

SQL Server 7.0 Web Integration This course introduces several new or enhanced technologies procedures and tools for increased dependence on the Web for business applications. The course presents a comprehensive view of Web applications with SQL Server 7.0. The course outlines Microsoft's overall Web strategy including reasons for linking the databases to Web clients possible tasks that can be accomplished through Web more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 2: Remote Access This is the second course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and more...

DTD's for XML DTD's for XML is an in-depth look into the heart of XML document validation. As students progress through the 6 lessons they will acquire the knowledge necessary to validate XML documents. Students will also understand elements and content models. This course also defines attributes and entities and how to properly make use of them to their fullest extent. DTD's for XML will also examine how DTD's more...

Microsoft SharePoint Portal Server Part 1: Installing This is the first course in a three part series that introduces the learner to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management enterprise content indexing and team collaboration features.  more...

Microsoft SharePoint Portal Server Part 2: Configuring This is the second course in a three part series that introduces the learner to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management enterprise content indexing and team collaboration features.  more...

Microsoft SharePoint Portal Server Part 3: Administering This is the final course in a three part series that introduces the learners to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management enterprise content indexing and team collaboration features.  more...

Conducting Meetings: Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.  more...

Change Management: Adapting to Change Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process enabling them to understand their own-and others'-needs and responses at each phase.  more...

Team Participation: Team Communication In Team Participation: Team Communication participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment.  more...

Team Participation: Decision Making in Teams In Team Participation: Decision Making in Teams participants explore the process of reaching consensus examine the challenges of doing so and develop the ability to make positive contributions to team decisions.  more...

Assertivness Skills Series: Aggressive and Passive Behaviour ...ability to communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, more...