Online Ability eLearning - Training Resources

The Beginning Teacher What Does it Mean Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...ou may be talking to a general audience and minimize your ability to make a sale. Know the variety of questions at your commandand put them into use. It?s a delicate balance of getting the client to be specific, when we may be purposefully vague with our questions. It means applying the Pareto Law:80% of the time the seller should be listening and 20% of the time the seller should be talking.  more...

CompTIA A+ 2009 ...d resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism. The user is given 1 year access to this course. You may complete it as quickly as you care to, however  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...ion of what you want and how much you want to spend. Your ability to make a sound financial decision depends on whether you carefully consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

Significantly Increase the Value of Any Property--Instructor-Led ...As with any business opportunity, the potential for profitability in real estate is connected to an ability to identify and capitalize on market segments that have stronger demand. This course will show you how to identify these rental opportunities and to structure the whole rental property experience such that you enjoy higher returns and less tenant turnover. The course is structured  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...online classes. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have access to a computer connected to the Internet.Step #3: Submit Your Purchasing Certification Application. The  more...

Problem Solving Through Productive Thinking ...her in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90  more...

Pharmacy Technician National Certification Exam Preparation Course ...rse! Most Pharmacy Technicians are not confident in their ability to perform difficult Pharmacy Calculations. Teaching calculations is definitely our specialty! The Course begins at the VERY beginning and gives you complete explanations and easy-to-follow sample problems for each math skill you need to learn. Then, we complete your training with lots and lots of homework problems. Miscellaneous  more...

Negotiate to Win ...signed to help you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic. Enroll in this online course if you: Want to get the best price on what you buy  more...

Microsoft Office 2007 Essentials This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Listening Skills for the Workplace ...zontal communication. (Brownell, 1994) Employee listening ability has a definite impact on their productivity. (Papa & Glen, 1988) 46% of those who quit their jobs did so because they felt not listened to and were therefore unappreciated. (U.S. Department of Labor, 1999) Effective listening is a skill that needs to be developed as a prerequisite for successful practice of the more `active`  more...

AS9100 Aerospace Standard General Employee Training ... AS9100 requires an organization?s QMS to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and  more...

CompTia A+ Essentials and A+ Specialist Certification Training Courses ...and support. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and professionalism. The CompTIA A+ certification training course from QuickCert measures the necessary competencies for  more...

Photoshop CS3 Animation and Automation Adobe Photoshop CS3 allows users to perform basic digital composition and animation. Photoshop Extended users can take advantage of advanced motion graphics features such as the ability to paint frames or adjust color in video layers, and create timeline-based animations. This course explores Photoshop's motion graphics functionality, and also explains Photoshop CS3's targeted Web features.  more...

The Profession of Selling ...for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the principles, strategies and skills that - when integrated into your sales career - will help you reach your personal and professional goals. This course will  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Success over Stress ...quilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference between pressure, which spurs you into action and helps you to perform at your peak, and  more...

Risk Basics ... risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival tools for today's corporate  more...

Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can  more...

Decisions and Risk ...ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and commitment into your decision-making process by incorporating  more...

Planning Your Field Sales Approach ... of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included  more...

Applying Your Field Sales Approach ...quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions  more...

Motivating a Winning Sales Team ...Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity,  more...

Critical Thinking Skills for Managing ... offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical thinking processes are broken down into discreet stages  more...

Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an  more...

Generating Creative and Innovative Ideas ...ll people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever the reason, it's important that you regain your ability to be creative and innovative. More and more organizations are turning to in-house human resources as a rich source of ideas in the  more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...

Problem Performance Identification ...ot system based issues, but are caused by the workers own ability to perform. Once there is clarity about the nature of the performance problem that the manager encounters then he or she must be able to measure the extent of that problem performance if they are to deal with it effectively. An imprecise definition and description of the problem, leads to a less than useful treatment in many  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Facilitative Tools and Formats Offering Options ...to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or  more...

Identifying Your Customers Expectations ... generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe  more...

Using Surveys to Measure Customer Satisfaction ... feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being  more...

Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Diagnosing and Planning ...ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Giving Feedback A Manager s Guide ...r staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it  more...

Optimizing E-mail at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in  more...

Emotional Intelligence and Teamwork Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...

Crafting Deals ...n he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? So often, situations don't  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Dynamics of Interacting ...ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Negotiating Inclusively ...ng in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Effective Interfunctional Relationships ...ections or departments, you not only interfere with their ability to accomplish their tasks, you undermine your own efforts as well. In this course you'll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. Once you understand how interfunctional relationships benefit you and your work goals, you'll be ready to learn some  more...

The Process of Interpersonal Communication ...cularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to  more...

The Mechanics of Communicating Effectively ...ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to  more...

Communicating for Contacts ...basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Making Decisions Dynamically ... affect decision making. You'll hone your decision-making ability in risky and uncertain circumstances. You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling techniques presented here, you'll enjoy enhanced accuracy and, hence, business confidence. Then, with these strategies in hand, you'll explore  more...

Problem Framing When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

Performing Quality Assurance and Control ...istics of a process, product, or service that bear on its ability to satisfy stated or implied needs." The quality of a project has to be built into each step of a project--every process, every procedure, and every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control. The Perform Quality Assurance process involves a  more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

HR s Strategic Role in the Organization HRCI SPHR ... that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

A Primer for Ensuring Accountability ... things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and what they must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected.  more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...

Creating a Business Execution Culture ...continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...c situation. Identify the guideline to enhance RRAS availability in a specific situation. Identify the guideline to optimize RRAS performance in a specific situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...c situation. Identify the guideline to enhance RRAS availability in a specific situation. Identify the guideline to optimize RRAS performance in a specific situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...d network in a specific business situation. Evaluate the ability of a design that integrates ICS with a network to meet specific business goals. Unit 3: Internet and Extranet Access: Components Duration: 2 Hour(s) Match the components of a firewall with their features. Identify the type of firewall to be integrated with a network based on specific business goals. Identify the  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...d network in a specific business situation. Evaluate the ability of a design that integrates ICS with a network to meet specific business goals. Unit 3: Internet and Extranet Access: Components Duration: 2 Hour(s) Match the components of a firewall with their features. Identify the type of firewall to be integrated with a network based on specific business goals. Identify the  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Self Development Increasing Your Assertiveness ...hn's answers, you will learn how self-esteem affects your ability to be assertive, the effects of self-fulfilling prophecies, and how to enhance your self-esteem. Unit 3: Managing Conflict and Emotions (0.5 - 1 hour) Approach conflict assertively. Respond assertively to three types of put-downs. Express your emotions  more...

Self Development Improving Your Memory ...models of memory and ways to improve your memory and your ability to recall information. Unit 2: Your Memory (0.5 - 1 hour) Recognize how to associate and personalize information to enhance your memory. Identify cues that can trigger your memory about meetings and appointments. Recognize techniques to remember numbers.  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Human Resource Law Americans With Disabilities Act ...he three guidelines employers use to assess an employee's ability to perform a job. Identify the reasons that a candidate is qualified to perform a job. Simulation Overview: In this simulation, you will meet with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With  more...

Leadership Development Motivation ... This course is for managers who want to improve their ability to motivate employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, UK English, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the  more...

Women in Leadership Developing a Leadership Path ...dentify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Identify the guidelines for relating to male co-workers. Select the guidelines for relating to female co-workers. Identify the guidelines for creating career goals. Identify the  more...

Employee Performance Providing Feedback ...ience Managers and employees who want to improve their ability to give effective feedback. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Conducting Meetings Managing a Meeting ... Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions  more...

Conducting Meetings Effective Meeting Communication ...ience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Change Management Adapting to Change ...nge Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the  more...

Coaching Building Relationships In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...

Project Management Essentials Controlling Closing a Project ...uge your understanding of change control systems and your ability to manage change in a project team. Unit 2: Measuring Project Performance (0.5 - 1 hour) Identify the calculation for cost variance. Identify the calculation for schedule variance. Identify the methods for measuring project performance.  more...

Team Participation Team Communication ...: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors that cause  more...

Team Participation Decision Making in Teams ...nsus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

SharePoint Portal Server 2001 Part 1 Installing ...ver 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the characteristics of the SharePoint Portal Server architecture. o Identify SharePoint Portal Server solutions for managing documents. o Identify the search capabilities of  more...

SharePoint Portal Server 2001 Part 2 Configuring ...ver 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify guidelines for determining user needs in SharePoint Portal Server. o Identify plans to make when designing a workspace. o Create a document category in the workspace. o  more...

SharePoint Portal Server 2001 Part 3 Administering ...ver 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the search options available in SharePoint Portal Server. o Identify advanced search options available in the dashboard. o Identify the benefits of category browsing for the  more...