Online Abusive eLearning
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From 123-CBT Computer Based Training
Dealing with Irrational Customers and Escalating Complaints
...satisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer,
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Dealing with Irrational Customers and Escalating Complaints
...satisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer,
more...
Dealing with Irrational Customers Escalating Complaints
...satisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer,
more...
...satisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer,
more...
Communicating w Difficult People Communicating with Your Manager
...san Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other
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...san Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other
more...
Excellence in Service Working With Upset Customers
... when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control your emotions and reduce your stress level. Identify how to use positive non-verbal and verbal
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... when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control your emotions and reduce your stress level. Identify how to use positive non-verbal and verbal
more...
Telephone Skills Handling Difficult Calls
...eps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls.
more...
...eps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls.
more...
From Minutes-Matter LLC
Online Child Abuse Neglect Recognition and Reporting 3 Hour Course
... same frequency.
Abused or neglected children may become abusive or neglectful parents.
Spanking and other types of physical discipline are considered child abuse.
The difference between abuse and neglect.
Abuse may be directed toward only one child in the family.
Neglect is most apt to involve children from infancy to six years of age.
Most abusive and neglectful parents suffer from
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... same frequency.
Abused or neglected children may become abusive or neglectful parents.
Spanking and other types of physical discipline are considered child abuse.
The difference between abuse and neglect.
Abuse may be directed toward only one child in the family.
Neglect is most apt to involve children from infancy to six years of age.
Most abusive and neglectful parents suffer from
more...
From Serebra Learning Corporation
Excellence in Service: Working with Upset Customers
In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.
more...
In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.
more...
Excellence in Service - Working with Upset Customers
In Excellence in Service: Working with Upset Customers you will learn how to successfully handle customers when they are upset calm upset customers and deal with abusive customers. In addition you will learn how your own emotions affect your interactions with customers and how to reduce your stress.
more...
In Excellence in Service: Working with Upset Customers you will learn how to successfully handle customers when they are upset calm upset customers and deal with abusive customers. In addition you will learn how your own emotions affect your interactions with customers and how to reduce your stress.
more...
Telephone Skills: Handling Difficult Calls
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
more...
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
more...
From JED New Media inc.
Bullying in the Workplace
Learn to recognize the symptoms of classic bullying behavior in the workplace. Become proactive: learn to transform strategic information into a successful action plan. Gain tips on how to develop a plan to effectively spot and stop bullying patterns.
This is a 40-minute online tutorial, please see detailed objectives and outline.
Can be used for individuals or within a group setting. Popular
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Learn to recognize the symptoms of classic bullying behavior in the workplace. Become proactive: learn to transform strategic information into a successful action plan. Gain tips on how to develop a plan to effectively spot and stop bullying patterns.
This is a 40-minute online tutorial, please see detailed objectives and outline.
Can be used for individuals or within a group setting. Popular
more...
From Meditec.com
Medical Billing Training Course
... time and money researching and controlling claims fraud, abusive practices and medical necessity issues. This has caused a major increase in demand for billers in doctora ™s offices, clinics, and hospitals, and higher pay.
Earnings: According to a national compensation survey performed in July 2005 by Salary. com, the median wage for non-certified Medical Billers is about $30, 000 per
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From ProTrain Online
Medical Coding, Medical Billing - Combined
... time and money researching and controlling claims fraud, abusive practices and medical necessity issues. Because of this, most companies and practices are looking for employees who are highly trained in the field. And, studies show that Medical Billers are paid accordingly for their skills. The average starting pay for a certified Medical Biller is about $30, 000 per year, with experienced
more...
... time and money researching and controlling claims fraud, abusive practices and medical necessity issues. Because of this, most companies and practices are looking for employees who are highly trained in the field. And, studies show that Medical Billers are paid accordingly for their skills. The average starting pay for a certified Medical Biller is about $30, 000 per year, with experienced
more...
