Instructor Led Abusive Behaviour Training
Abusive Behaviour Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...efusing Hostile Customers
4. 1 The Nature of Hostile, & Abusive Behaviour
4. 2 Where Does Hostile/ Abusive Behaviour Come From?
4. 3 What Angry People Need and Want
Exercise
Module 5 The CARP System a A Master Strategy
5. 1 Control
5. 2 Acknowledge
5. 3 Refocus
5. 4 Problem-Solve
5. 5 Principles of Defusing
Exercises
Module 6 Interpersonal Communication
6. 1
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